I have a MacBook Pro from 2009 that reads DVDs as CDs. It will only play the audio and not the video. Can I fix this at home?

My computer reads DVDs and CDs, playing only the audio. I need to know if I can fix my computer with resets at home instead of taking it in. It is not under warranty.

Do-It-Yourself Laptop Repair
Research YouTube's 'How To' video tutorials
FixYa

Similar Messages

I have a macbook pro from 2009 and the software is 10.5.8 how do i update it so i can have more interaction with the applications

i have a macbook pro from 2009 and the software is 10.5.8 how do i update it so i can have more interaction with the applications

Note some programs may not work with Lion or later
Upgrading to 10.7 and above, don't forget Rosetta!

Media Smart DVD, not that smart.... Will only play some blu ray, not all.

When I get a computer with a blu ray player I expect it to play blu ray discs... all of them. It works with some but not all.
The discs it does not work with, what happens is it will ask me "Do you want to check for updates" and there will be a box to check yes or no. In the background it will say disc is ready to be played, just push play. Easy right? HECK NO.
If you check yes, it will do the little wait symbol and process the request checking for updates, then come right back and ask you again, a never ending circle of asking to check for updates. If you push NO, it will go away, then you have a couple options, one is open up the menu and see if there is actually an update... nope. no update there. the other option is do what it says and push play since it thinks the blu ray is ready to play. Once I push play it starts to think and pops up that "Do you want to check for updates" again. It is so frustrating. HEY HP, FIX THIS DUMB CIRCULAR TRAP THAT WONT LET ME WATCH BLU RAY.
And this is a major motion picture blu ray disc from block buster video. Not some copied random disc. So, I know it aint the disc.
This question was solved.
View Solution.

I am running into this same issue. I have a HPE-180t with a BD-RE BH20L Blu-Ray drive. I put in 'Scott Pilgrim vs The World' and got a message that asked if i wanted to update, to which I clicked 'NO' and then after about 5 sec of it seaching the drive it replied with "Format Not Supported". I ejected and reinserted a few times and tried another Blu-Ray movie (also The Expendables) and it gave me the same message.
I searched the internet and found a forum message with steps to uninstall the DVD portion of MediaSmart and reinstall using Recovery Manager, but after the uninstall now Recovery Manager will not open to reinstall HP MediaSmart DVD.
I then attempted a Windows System Restore to a few days prior, which went through the motions, but then had a failed message upon reboot.
I then ran the HP Support Assistant > Troubleshoot > Utilities> Storage Devices> Optical Drives and ran the test on the BH20L drive which failed in recognizing any Blu-Ray media (movie or blank BD-R). I had just used this drive a week ago to archive some photos onto the blank Blu-Ray media mentioned without issue.
Please help HP, this is really a nuisance for this seriously robust machine.
[edit]...Also I went out to the website for my system looking for any updates and the only one I installed was a BIOS update dated November 2010.

I have a macbook pro from 2006, my internal cd drive is not working and i'm trying to install factory definitions from an external cd drive. the problem is that when i press c nothing happens only appears an interrogation folder.

i have a macbook pro from 2006, my internal cd drive is not working and i'm trying to install factory definitions from an external cd drive. the problem is that when i press c nothing happens only appears an interrogation folder. or sometimes appears the apple logo and than back again to the interrogation folder... Help please!!!!

mcbsousa wrote:
hm... Is there any chance of making the bootable usb file and send it by dropbox or something like that? than put it in a pen drive and connect to the mac??
Sending by Dropbox where, To who, to what computer? As your does not start up.
You need to take at least the OS disc to a work Mac computer and create DMG from the OS install disc then restore that DMG to USB thumb drive. Then you can boot the computer from that thumb drive and install the OS. That is if your hard drive is functioning correctly.
Then you can use the App disc in the external CD/DVD drive to load up all the included Applications that come with your version of OS X.

Fixing an old macbook pro from 2009

Hi,
i just recently was given an 15" macbook pro from 2009. I am thinking about upgrading the hard drive for the following reasons.
1. It overheats a lot and the battery then drains in about 3 hours. I don't know why this is happening.
2. It is really slow. Like, it takes 5 min to open programs and booting up is a pain.
I don't know if its worth saving, I want to use a wacom cintiq with it soon and use adobe flash, illustrator, photoshop and after effects CS6. Should I just buy a new macbook pro? I don't know if I can. Everything else works fine. Just wondering if its worth saving.
Thanks,
Rockwell

You should know that the problems you have described have nothing to do with the hard drive itself. The problem lies in either system software or third-party hardware or the motherboard. So before you spend money and time on a new hard drive I suggest you do the following:
Install or Reinstall Mavericks, Mountain Lion, or Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
You do need to do the above as part of the following requirements: What to do before selling or giving away your Mac

Macbook Pro from 2009 install OSX problem

I got the 17 inch Macbook pro from 2009. There was installed Maverick before, but previous user deleted all from the hard drive.
Previous owner explained to me that I need to instal Snow Leopard and after that to upgrade it to Maverick OS X.
Now when machine is started it starts with OS X Utilities an i can choose one of following:
Restore from Time machine Backup - I do not have any backups, since I got machine, I want clean new installation.
Reinstall OS X - this opens new screen where it tries to install Maverick OS X, whenever I proceed it throws the error, and no progress is made.
Get Online help - opens Safari
Disk Utility
What are my best next steps, to get this Macbook work again? Ordering SnowLeopard from Apple Store http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard ? And after it to upgrade it to Maverick? Is there a way to order this and download without waiting it to be delivered?

Is there a way to order this and download without waiting it to be delivered?
No, you need the disk. If you do find a download it is illegal and may be corrupt.
I would get the disk, boot off the DVD, and after the language menu choose Utilities/Disk Utility. Repair the disk and repair permissions. Then select the partition tab, select the partition and erase the disk formatting as Mac OS Extended (Journaled). Click the Option button and select GUID. Then click erase. When it is erased, install 10.6, then use the combo update to get it to 10.6.8.
10.6.8 Combo Updater
Run Software Update (  menu) until there are no more updates. Then go to the App Store, sign in with your Apple ID, and download Mavericks.

Dear all, I have a MacBook Pro bought in April 2011. Last April, it got stuck while the wheel was spinning and I had to force it shut. That cost me my hard drive. Now, it's stuck again. I tried esc, cmd tab, moving the trackpad on the apple, but no. HELP!

Dear all, I have a MacBook Pro bought in April 2011. Last April, it got stuck while the wheel was spinning and I had to force it shut. That cost me my hard drive. Now, it's stuck again. I tried esc, cmd+tab, moving the trackpad on the apple, but no. HELP!

Dear John,
thank you for your prompt reply. After I sent the email, I left the wheel spinning to see if it would eventually stop. It didn't, but after a while the screen turned blue, so I decided to switch everything off with a forced shut-down. I could not restart with the OS DVDs because I am currently away from home, but fortunately everything was more or less fine after restarting. It then got stuck again, I forced it shut again, restarted again, and now it seem to work but I won't overdo it and will switch off smoothly after writing this (unless it gets stuck again). Last April I have replaced the HD, so it's now just under 6 months old. And, of course, since the crash occurred when I was abroad and had backed up just before I left, I have lost only a few days' work. Still, and I know this will make me hugely unpopular here, with my 5 previous laptops running on MS Windows I never had a problem. Which does not mean I loved the OS, or I would not have switched to Mac.
Anyway, and this is the main reason for this message, thank you very much again for your speedy intervention.
Claudia

I have a MacBook Pro from 2010. How do I get iMessage to work on it?

I have a MacBook Pro from 2010 and was wondering if it's possible to get FaceTime and/or iMessage on the laptop. Does anyone know if this is possible, and if so, please let me know how! Thanks!

Why yes, yes it is! I see that you are running 10.6.8, so the best soultion would be to upgrade to Mavericks. If I am not mistaken, it is at no cost to you. Just go to the Mac App Store & find the Mavericks upgrade. It should be one of the more popular options on the featured page.
Good luck!

I have apple macbook pro mid 2009 ... my hard disk stopped working and i had mac os 10.6.8 in it ... i bought a new hard disk drive but i didn't have my CD so i installed my friend's mac os 10.5.8 in the new hard disk ... i want to get my 10.6.8 back

I have apple macbook pro mid 2009 ... my hard disk stopped working and i had mac os 10.6.8 in it ... i bought a new hard disk drive but i didn't have my CD so i installed my friend's mac os 10.5.8 in the new hard disk ... i want to get my previous 10.6.8 back ... hope there is a way to do so

Upgrading to Snow Leopard
You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s MobileMe service; fees and
           terms apply.

So I have a MacBook Pro 2013. That won't turn on and won't charge.

So I have a MacBook Pro 2013. That won't turn on and won't charge. When the charger is plugged in the light remains green as if it is fully charge. Before it died the laptop still recognized the charger but wouldn't charge. And now won't turn on.

If you've a 2013 model, depending on when you purchased the machine, I would suppose that you're still under warranty or at least purchased AppleCare? Regardless, I would take the kit to your local Apple Store or an AASP and have them diagnose the computer (and, if you're still under warranty, fix the computer) and, if necessary, give you an estimate for repair.
There are all sorts of things that could be wrong - a faulty adapter, bad cabling, even the entire electrical circuitry may have gone bad.
You won't know unless you had an Apple tech look it over.
Good luck,
Clinton

I have a macbook pro from 2007 and the display memory slows do the screen so much it is almost unuseable Any help fixing this problem?

I have a macbook pro from 2007 and the display memory slows do the screen so much it is almost unuseable Any help fixing this problem?

Hi,
Have you tried
1.leaving the screen flipped open,
2.connecting power
3. connecting external monitor; waiting for it to 'wake up';
then 4. closing lid of MBP to activate clamshell mode?

I have a Macbook pro 2.2 GHz Intel Core i7 (2011). Will Lion, Mountain Lion or Marverick makes it run faster or slower?

I have a Macbook pro 2.2 GHz Intel Core i7 (2011). Will Lion, Mountain Lion or Marverick makes it run faster or slower?

Snow Leopard is still the most efficient OSX from Apple. I have a late 2011 MBP running Lion with no performance issues.
I suggest the following; Install 8 GB RAM if you do not have that already. (The best sources of Mac compatible RAM are OWC and Crucial). The newer OSX's are trifle more RAM hungry.
Partition your HDD and install one of the newer OSX's in the new partition and try it out. This allows you to 'retreat' to Snow Leoprad if you find the newer OSX is not to your liking.
Also note that the newer OSX's do not support PPC applications. That means that there is a possibility that some of your current applications will not work and may have to be updated or replaced.
Ciao.

Hi, I have a macbook pro 17" 2.4ghz intel core 2 duo 2007, will upgrading to Yosemite slow me down or create problems with my Iphone or other app ?

Hi, I have a macbook pro 17" 2.4ghz intel core 2 duo 2007, will upgrading to Yosemite slow me down or create problems with my Iphone or other app ?

Yes, i do not suggest upgrading right now. There is some software malfunction or glitch that spontaneously shuts down this specific model. I upgraded and it was a pain to downgrade and make my mac usable again.

I upgraded my macbook pro from OS Lion to OS Mavericks. When unplugged, it heats up exceedingly and the battery life is extremely short. What to do?

I upgraded my macbook pro from OS Lion to OS Mavericks. When unplugged, it heats up exceedingly and the battery life is extremely short. What to do?

Installation of the new OSX is very heavy hdd load, in addition spotlight reindexes all the files on your computer - it may be a few hours. If in the future will be the same macbook hot, you should contact your nearest Apple Authorized Service Provider.
May be required to clean notebook cooling system.
You can also install any monitoring utility sensors to your mac such as Hardware Monitor and look at the value of the temperature sensors.
Alex
Apple Certified Support Professional

I have a macbook pro with 250 GB of Space, 2.2 Processor, 16 GB of Memory 1600MHz, and Intel Iris Pro 1536. I backed up my apps using iTunes but I am having a hard time restoring my apps back to my iPhone 5s so could you please help me?

I have a macbook pro with 250 GB of Space, 2.2 Processor, 16 GB of Memory 1600MHz, and Intel Iris Pro 1536. I backed up my apps using iTunes but I am having a hard time restoring my apps back to my iPhone 5s so could you please help me?

So did you ever get your apps back on your iPhone?

I have a MacBook Pro from 2009 that reads DVDs as CDs. It will only play the audio and not the video. Can I fix this at home?

Similar Messages

Maybe you are looking for