I have a new Toshiba Thrive tablet and do not see it on the list of tested, supported, or unsupported devices. Will Firefox work on my tablet?

You should be able to find Firefox by searching for it in the Android market on the device.

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I have a new iPhone 6 plus and all is OK. But the mail shows more than 400 'unread' messages whereas there are none in the mailbox or trash or anywhere else I have looked. I can send and receive with no problem. I'm sure I have no unread messages.

I have a new iPhone 6 plus and all is OK. But the mail shows more than 400 'unread' messages whereas there are none in the mailbox or trash or anywhere else I have looked. I can send and receive with no problem. I'm sure I have no unread messages.

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

I have realised over time I have created multiple accounts. I have bought music on my iphone and am not able to locate the account that I made most of my purchases on. I have bank statements on the purchases but don't know how to contact someone to help.

I have realised over time I have created multiple accounts. I have bought music on my Iphone and am not able to locate the account that I made most of my purchases on. I have bank statements on the purchases but don't know how to contact someone in Itune to help me. PLEASE

I don't have the app adn no expereince with it, but it appears basec on teh app description you may need it installed on your MAC as well to download the files.
You might find help on the vendors website: http://www.nfinityinc.com/index.html

I just purchased a Canon 7D Mark II, new DellXPS and the Lightroom 5.2. The Lighthouse is not openinging the 7DMark II but does open the older 7D that I imported. I checked the Abode update page and do not see one for the 7D Mark II. Please say it is t

I just purchased a Canon 7D Mark II, new DellXPS and the Lightroom 5.2. The Lighthouse is not openinging the 7DMark II but does open the older 7D that I imported. I checked the Abode update page and do not see one for the 7D Mark II. Please say it is there - if not when. I am "on hold till its done. Thanks.

Update to the current release, which is Lightroom 5.7.1. You can do this from the Lightroom help menu and choosing updates.

TS1646 I have a new VISA credit card and to update my apps on the iPad. It will not accept the card number. Help!

I Can not update it wants me to sign in and verify information. The problem is I have a new credit card number different than the one on file. How do I resolve this issue?

Hi Faye1950,
Welcome to the Apple Support Communities!
There may be a couple of different things going on here. If you are getting the alert that your credit card’s security code or zip code does not match your bank’s records, please follow the article below.
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646
If you need to change the credit card on file with iTunes or update the information on the card, please follow this article.
Change or remove your payment information from your iTunes Store account (Apple ID)
http://support.apple.com/kb/HT1918
Have a great day,
Joe

I have a new Mac Book Pro, and just like my last Mac, I somemtimes cannot open emails, or delete emails, w/Firefox. Plus the browser along with the Hotmail Browser is very slow. At first I thought it was the old Mac. But not so. Ideas?

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To free up hard drive space the best bet is to move data files that you don't need access to all the time. Likely candidates are music, video, and photos. Things like word processing and spreadsheet files can also be moved but they tend not to be very large and so don't free up much space. The problem with moving the above mentioned files is that iTunes and iPhoto need to know where the files are stored.
Here's an article explaining how to move the iTunes folder. You can move the iPhoto library using the Finder but there is a slight complication. Start iPhoto, open the Preferences and click on the Advanced tab. The first option is "Copy items to the iPhoto Library". If this option is checked, copy the iPhoto library to your external folder (drag it from the Pictures folder to your external drive) and then delete it from your Picture folder. If this option is not checked, it is a bit more complicated and we'll need to talk a bit.

Have quick time on windows 7 and can not rotate or flip the video sent to me from friends any help on this thanks.

Have a windos usung Quick Time and friends sending videos to me that are sideways and upside down. Any way to flip while watching from Quick Time.
Some are from a MAC computer and can not turn them to watch them the right way. How do i do this thanks.

I have purchased Quicktime Pro and when I use the rotate button under Show Video Properties-Visual Settings, the viewing screen rotates from portrait to landscape but the video itself does not rotate. Any suggestions as I have a lot of unusable video which I want to pull into my video editor.
BTW, my Studio 15 which is a fairly high-end software has successfully rotated previous videos shot with my wifes I-Phone 4 but on these video clips, the rotation works but then does not play. I wonder if it was some setting or problem with my wife's Iphone?

I've got remember passwords activated but have changed one of my passwords and had to remove it from the list. It's not offering the option to remember the password for this site any more. help!

I've had this happen on a couple of sites where I've changed passwords. It doesn't offer to remember the new password whether I login when that side is still on the list of those with saved passwords, or whether I delete that site from the 'saved passwords' list first. It just...doesn't offer the option to save the password. How can I fix this???

Make sure that you do not run Firefox in permanent Private Browsing mode.
*https://support.mozilla.com/kb/Private+Browsing
*You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
*To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting <b>Firefox will: Use custom settings for history</b>
* Deselect: [ ] "Permanent Private Browsing mode"
Some sites like PayPal and bank sites use autocomplete="off" to prevent Firefox from saving and filling in the name and the password.
If a site uses autocomplete="off" then look at this article for a bookmarklet to remove that autocomplete attribute and Firefox will offer to store the name and password.
* http://kb.mozillazine.org/User_name_and_password_not_remembered (bookmarklet)
* http://kb.mozillazine.org/Password_Manager
* http://en.wikipedia.org/wiki/Bookmarklet

I have a new mac book air and every time i start up the computer it loads all my emails, somewhere around 10,000. Even though I delete them, which take a long time, they keep coming back? How do I delete all my old emails? thank you

I have a problem with my Macbook air which keeps reloading all my old emails to my inbox. Even thought i delete them, which takes a long time, over 10,000...they keep coming back? How do I delete old messages? Thank you

check your account settings, possibly under advanced settings.
look for an option to check "remove messages from server" or similar.

I have purchased a GANDI email account but do not see it in the panel to the left as described in the tutorial.

I followed the instructions on creating a new account and purchased an email account from GANDI. I received my account creation email and followed the link to activate the account. That part when as expected. The TB instructions say that the GANDI account will appear in the left panel when I log into TB.
The new account is not there. How do I correct this? I am not a techie, to it is probably something that I am doing wrong. I am not ashamed to admit it. :(
Thanks for your help.
sam adams

I have been trying to enter the GANDI account the same way that I did the gmail account. In the first window I enter my name, my Gandi email address and password. when i hit enter, it open up the next window and tells me that the configuration is found in the Mozilla isp database. I hit done and it gives me a message that says configuration could not be varified. Is my username or password wrong? the answer to that question is not. I have now entered this information about 12 times and have done it very slowly to preclude any errors. I am at a loss. :(

My iPod touch is synced to my old Mac and I have a new PC. Now when I plug my iPod into the new computer it will make the connection sound, but will not show up in my iTunes. I do not care to have the content copied over. Any suggestions?

My iPod touch is synced to my old Mac and I have a new PC. Now when I plug my iPod into the new computer it will make the connection sound, but will not show up in my iTunes. I do not care to have the content copied over. Any suggestions?

Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

How do I transfer my checked songs from one computer to another - tried exporting library playlist etc but no luck! Please help! I have 26,000 songs - 17,000 are selected and I can't run down the list on my new computer and re-check 17,000 songs! Thanks!

How do I transfer my checked songs from one computer to another - tried exporting library playlist etc but no luck! Please help! I have 26,000 songs - 17,000 are selected and I can't run down the list on my new computer and re-check 17,000 songs! Thanks!

Make a smart playlist of your whole library but only checked songs - #4 on http://support.apple.com/kb/ht1801
Highlight all files in that playlist, then drag to the other drive. This isn't preserving any playlists or whatever, just copying files from one drive to another.
You might want to delete the smart playlist this once you are done because it will probably gobble up resources with that many files.

HT1727 i bought some ringtones on my iPhone, later on i sync my iphone to my old computer now i have a new mac pro desktop and i only have 2 ringtones on my phone but not the rest of them how can i get them back without having to pay for them again?

i bought some ringtones on my iPhone, later on i sync my iphone to my old computer now i have a new mac pro desktop and i only have 2 ringtones on my phone but not the rest of them how can i get them back without having to pay for them again?

If you bought them on your iPad then you will need to connect your iPad to your computer's iTunes and do File > Devices > Transfer Purchases to copy them over to the Tones part of your computer's iTunes library and you can then sync them to your iPhone - ringtones are a one-time only download, so you won't be able to redownload them directly on your phone.

HT1386 I have a new apple iphone 4 and a ipod touch im trying to add songs from my ipod to iphone which are not on my computer it says my computer is not authorized how do i do this

I have a new i phone 4 and an older ipod touch ...i have songs on my touch which are not on current computer ...i want to put songs on my iphone but computer says its not autorized ive read all the manuals they dont help . I cant update the ipod to new ios until i transfer bought items to library and if i do this i will lose my songs previously downloaded from cds onto my ipod the computer that had songs on it had to be restored to factory settings Can anyone help? The ipod has an old apple id associated with it and i dont have that id or password for it.Ive tried to recreate and change pass just doent work Thanks

Hey jtom234412,
Thanks for the question. Based on the information you have provided, it sounds like your device is not detected in iTunes for Windows. The following resource may help resolve this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Furthermore, if your device is in recovery mode (displaying an iTunes symbol, with a plug), see the relevant information under Step 5.
Thanks,
Matt M.

Hi, I have a HP f380 all in one printer. I have installed new black ink cartridge and get error.

Hi, I have a HP f380 all in one printer. I have installed new black ink cartridge and get error stating please insert black ink cartridge.
Please Help

Make sure it is a genuine HP cartridge. Take it out and clean the contact on the cartridge and in the printer. Try again.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

I have a new Toshiba Thrive tablet and do not see it on the list of tested, supported, or unsupported devices. Will Firefox work on my tablet?

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