I have a problem with my itunes. I try to install it and it is saying that there was a problem... what I need to do? I restarted this procces for 4 times!
What I need to do???
Hi there beni_m,
You may find the troubleshooting steps in the articles below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W.
Similar Messages
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Everytime I try to download a new app it says that there was a problem with a previous purchase and then it said that my card was declined
These are user-to-user forums, nobody on here will know what the problem with the previous purchase might be.
Does the name and address on your credit card match exactly the name and address on your iTunes account, and have you checked with your card issuer to see if they are ones who are declining it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I just got my new iPad Mini2, and when I choose "sign in with your apple ID", it says that "there was a problem connecting to the server". What's wrong with this, and how can I deal with this problem?
1. Turn router off for 30 seconds and on again
2. Settings>General>Reset>Reset Network Settings -
The full message said:
There was a problem downloading the software for the iPhone "Judy's iPhone 4". The network connection was reset.
Make sure your network settings are correct and your network connection is active, or try again later.
I am trying to update the iPhone for my grandmother, Judy, as I am leaving for Paris on Wednesday night and we want to have Facetime installed on her iPhone before then, so we can stay in contact with each other. It is the simplest way for this to happen but the program simply will not allow me to update her iPhone.
Is there any way to get past this error and update her iPhone? Any help will be greatly appreciated.Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa -
"Can you please help me? I don't know what to do! It says that "There were problems downloading a purchased item" what should i do? (It isn't internet)!!!
Thanks!what form of media are you trying to download? If a book from the app store, those can only be read on iDevices, not macs.
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When I set the emails on ICloud, I have to get a new ICloud email address and as soon as I press on send (next), a window shows me that a problem occurred and I need to retry. My IOS is 5.1.1 and the system tells me it is still good enough for use with ICloud. The emails on ICloud are not down for service. What kind of problem can occur, why isn't it working?
RobertDoes the iPod work OK?
Does it charge when connect to the computer?
Does it appear in My Computer?
Look at the dock connector on the iPod. Compare with the iPod that does work/connect.
I suspect you have a 2G iPod. Those can only go to iOS 4.2.1
http://support.apple.com/kb/HT1353#iPod_touch_late2009
iPod touch (3rd generation)
iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318. -
My macbook pro restarts by itself and says that there was a problem.
My macbook pro 13" restarts itself from time to time saying that was a problem and needed to restart. What is happening?
This appears after restarting:
Anonymous UUID:
4B41DB91-293C-A855-96C3-771F6F8DA10C
Wed Jan 8 13:28:11 2014
panic(cpu 0 caller 0xffffff80300dc19e): Kernel trap at 0xffffff7fb152f44e, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000000680000153b, CR3: 0x0000000032766000, CR4: 0x00000000001606e0
RAX: 0x0000006800001413, RBX: 0xffffff809ada6000, RCX: 0x0000000000000007, RDX: 0xffffff803bf97400
RSP: 0xffffff80af75bb10, RBP: 0xffffff80af75bb20, RSI: 0x00000000e0000010, RDI: 0xffffff803ccc1a00
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x0000000000000010, R11: 0x0000000000000000
R12: 0xffffff803bab4ec0, R13: 0x00000000e0000010, R14: 0x0000000000000007, R15: 0xffffff803bf97400
RFL: 0x0000000000010286, RIP: 0xffffff7fb152f44e, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000680000153b, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80af75b7a0 : 0xffffff8030022f69
0xffffff80af75b820 : 0xffffff80300dc19e
0xffffff80af75b9f0 : 0xffffff80300f3606
0xffffff80af75ba10 : 0xffffff7fb152f44e
0xffffff80af75bb20 : 0xffffff803048f48a
0xffffff80af75bb80 : 0xffffff803048f7a3
0xffffff80af75bba0 : 0xffffff803048a969
0xffffff80af75bbe0 : 0xffffff803048f5f2
0xffffff80af75bc10 : 0xffffff803048f769
0xffffff80af75bc50 : 0xffffff80304912c2
0xffffff80af75bca0 : 0xffffff80304ac9ae
0xffffff80af75bce0 : 0xffffff80304909bf
0xffffff80af75bd60 : 0xffffff8030490477
0xffffff80af75bda0 : 0xffffff803049020a
0xffffff80af75be00 : 0xffffff80304917dc
0xffffff80af75be10 : 0xffffff7fb093272a
0xffffff80af75be30 : 0xffffff7fb0cb5b46
0xffffff80af75be70 : 0xffffff7fb0cb981f
0xffffff80af75bea0 : 0xffffff7fb0cb9cbf
0xffffff80af75bf00 : 0xffffff7fb0cb4bdf
0xffffff80af75bf20 : 0xffffff803004a15a
0xffffff80af75bfb0 : 0xffffff80300d6aa7
Kernel Extensions in backtrace:
com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xfff fff7fb091e000->0xffffff7fb097cfff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fb06ba000
com.apple.driver.AppleUSBHub(650.4.4)[1229941E-4CB9-3F57-B0A6-4A0AD595025D]@0xff ffff7fb0ca9000->0xffffff7fb0cbffff
dependency: com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xff ffff7fb091e000
com.huawei.driver.HuaweiDataCardACMData(4.27)[00000000-0000-0000-0000-0000000000 00]@0xffffff7fb152d000->0xffffff7fb1534fff
dependency: com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xff ffff7fb091e000
dependency: com.apple.iokit.IOSerialFamily(10.0.7)[69BF9F85-1A4A-3616-B7D1-E43F3AABCB13]@0x ffffff7fb0dee000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide:
0x000000002fe00000
Kernel text base: 0xffffff8030000000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 4849171103854
last loaded kext at 844096703940: com.apple.nke.ppp
1.9 (addr 0xffffff7fb2031000, size 49152)
last unloaded kext at 329795265587: com.apple.filesystems.msdosfs
1.9 (addr 0xffffff7fb2031000, size 57344)
loaded kexts:
com.avira.kext.FileAccessControl
1.0.0d1
com.huawei.driver.HuaweiDataCardACMData
4.27.00
com.apple.driver.AudioAUUC
1.60
com.apple.driver.X86PlatformShim
1.0.0
com.apple.driver.AGPM
100.14.11
com.apple.filesystems.autofs
3.0
com.apple.driver.AppleMikeyHIDDriver
124
com.apple.driver.AppleHDA
2.5.3fc1
com.apple.driver.AppleMikeyDriver
2.5.3fc1
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.driver.AppleThunderboltIP
1.0.10
com.apple.driver.AppleBacklight
170.3.5
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.driver.AppleIntelHD4000Graphics
8.1.8
com.apple.driver.AppleIntelFramebufferCapri
8.1.8
com.apple.driver.AppleSMCPDRC
1.0.0
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.iokit.IOBluetoothSerialManager
4.2.0f6
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleHWAccess
1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.0f6
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.SMCMotionSensor
3.0.4d1
com.apple.driver.AppleUSBTCButtons
240.2
com.apple.driver.AppleIRController
325.7
com.apple.driver.AppleUSBTCKeyboard
240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.iokit.SCSITaskUserClient
3.6.0
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.4.0
com.apple.driver.AppleUSBHub
650.4.4
com.apple.driver.AppleSDXC
1.4.0
com.apple.driver.AirPort.Brcm4331
700.20.22
com.apple.driver.AppleAHCIPort
2.9.5
com.apple.driver.AppleFWOHCI
4.9.9
com.apple.iokit.AppleBCM5701Ethernet
3.6.9b9
com.apple.driver.AppleUSBEHCI
650.4.1
com.apple.driver.AppleUSBXHCI
650.4.3
com.apple.driver.AppleSmartBatteryManager
161.0.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleSMBIOS
2.0
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.driver.AppleIntelCPUPowerManagementClient
216.0.0
com.apple.nke.applicationfirewall
153
com.apple.security.quarantine
3
com.apple.driver.AppleIntelCPUPowerManagement
216.0.0
com.apple.nke.ppp
1.9
com.apple.kext.triggers
1.0
com.apple.driver.DspFuncLib
2.5.3fc1
com.apple.vecLib.kext
1.0.0
com.apple.iokit.IOAudioFamily
1.9.4fc11
com.apple.kext.OSvKernDSPLib
1.14
com.apple.iokit.IOFireWireIP
2.2.5
com.apple.driver.AppleSMBusPCI
1.0.12d1
com.apple.driver.X86PlatformPlugin
1.0.0
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.iokit.IOAcceleratorFamily2
98.7.1
com.apple.AppleGraphicsDeviceControl
3.4.12
com.apple.iokit.IOSurface
91
com.apple.iokit.IOBluetoothFamily
4.2.0f6
com.apple.iokit.IOSerialFamily
10.0.7
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.iokit.IONDRVSupport
2.3.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.0f6
com.apple.driver.AppleHDAController
2.5.3fc1
com.apple.iokit.IOGraphicsFamily
2.3.6
com.apple.iokit.IOHDAFamily
2.5.3fc1
com.apple.driver.IOPlatformPluginFamily
5.5.1d27
com.apple.driver.AppleSMC
3.1.6d1
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.0
com.apple.driver.AppleUSBMultitouch
240.6
com.apple.iokit.IOUSBHIDDriver
650.4.4
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.driver.AppleThunderboltDPInAdapter
2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily
2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter
1.4.0
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.driver.AppleUSBComposite
650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice
3.6.0
com.apple.iokit.IOBDStorageFamily
1.7
com.apple.iokit.IODVDStorageFamily
1.7.1
com.apple.iokit.IOCDStorageFamily
1.7.1
com.apple.iokit.IOAHCISerialATAPI
2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.0
com.apple.driver.AppleThunderboltNHI
1.9.2
com.apple.iokit.IOThunderboltFamily
2.8.5
com.apple.iokit.IOUSBUserClient
650.4.4
com.apple.iokit.IO80211Family
600.34
com.apple.iokit.IOAHCIFamily
2.6.0
com.apple.iokit.IOFireWireFamily
4.5.5
com.apple.iokit.IOEthernetAVBController
1.0.3b3
com.apple.driver.mDNSOffloadUserClient
1.0.1b4
com.apple.iokit.IONetworkingFamily
3.2
com.apple.iokit.IOUSBFamily
650.4.4
com.apple.driver.AppleEFINVRAM
2.0
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.10
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOReportFamily
21
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.8
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.corecrypto
1.0
com.apple.kec.pthread
1
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: HUAWEI Mobile
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1Uninstall Avira. It's garbage that will do nothing but burden your system with many needless processes. Avira "detected security issues" on a brand new Mac containing nothing other than one minimally configured User account and what it came with from Apple.
Use its uninstaller, included in Utilities. -
When I click on the Firefox icon, I get a message saying there is a problem loading page.
Can you try to update to Firefox 18?
*Help > About Firefox
*https://support.mozilla.org/kb/update-firefox-latest-version
A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls -
I don't think I ever registered my 3rd gen iPod. I was never able to update it past its original software because iTunes could never recognize it. Unfortunately, my wife had installed data on it (old & recently purchased) so I've been very hesitant to "Restore" it. I recently plugged it into my laptop & it prompted me to install the iOS 5.0.1 software, but after multiple attempts to do so iTunes keeps giving me the same error message "update install failed. Connection to the update software server has timed out". How do I update the software without losing all my wife's data?
If you already have iOS5.0, Go to settings-general-software update, scroll to the bottom and hit download and install and this should update it without the computer. Then when you connect the iPod to iTunes, it should say 5.0.1. If this doesn't work, DON'T ERASE IT. Just bring it in to Apple. I had the same issue trying to update to 5.0. and eventually I got it to work after waiting for a little while. Good luck!
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So my itunes says that there is a problem with my itunes and i have to restore it but i have purchased ne songs through itunes on my ipod not through the computer so of course i would have to transfer purchases on my ipod to the computer before i restore it so it does not delete everyting and then i cant back them up. So i went to transfer purchases and It wouldent let me. So how do i transfer my purchases before i restore my ipod so i can back it uup so i dont lose everything. Thanks
There is a backup plan after doing the Restore. Read this.
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I'm unable to install the newest version of itunes on my pc, the promt says that there is a problem with the windows installer package, but I have downloaded the exe more than once. Is anyone able to help?
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
I just recently purchased 3 songs from itunes not knowing that I had no money on my debit card (visa) left. My iphone wont let me update my apps and says that there was a billing problem with my last purchase. I dont know what I am supposed to do! I dont understand why it worked in the first place when it wasn't supposed to!
There seems to be a billing problem with the iTS. I've been trying to make purchases today (Dec 9th) too and it reports either the iTS can not process payments or it says my card was declined. I even changed the payment method to Paypal (which is never declined) and still no go.
I don't think it is "you" but a problem at Apple. Some popular new apps were released recently like Logic Pro and perhaps they're getting bombarded as they did when Lion was released.
Wait a few hours and then try again. -
When I enter my password to start my atv it tells me, that "there was a problem connecting to the network." My Ipad works fine in my house, but not my new atv. I have reset my password multiple times with no help. I have also rebooted my wireless server. Do I take it back?
Where is everyone???? Does anyone have an answer???
Allik1 -
when i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.
Hi
I've got a similar problem. iTunes v10.2 worked fine, but when I tried to update it to 10.5 I got a 'Bonjour' error. I eventually solved that but I still couldn't upgrade to 10.5, so I deleted every single Apple, Quicktime, iTunes, etc file on my PC using Revo Unistaller (because the normal Windows Add/Delete programs wouldn't work) but now, when I install the latest iTunes version from scratch (on XP SP3), it says: "the installer encountered errors before it could be configured.... your system has not been modified"
Any ideas?
Rick -
I heard that there was a problem with Apple being vulnerable to Hackers. Has anyone seen an update for this issue? My IPad received the update last night but I have not seen anything for Safari.
Mac OS X 10.9.2 was released today for this issue and others. Earlier versions are not affected.
See this Apple article - http://support.apple.com/kb/HT6114
You can use the Mac app store to do the update or download it directly from here - http://support.apple.com/kb/DL1725
Best of luck.
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