I have a white screen on boot up and it just stays there

I have a white screen on boot up and it just stays there

Hello Whicker1,
The article linked below provides some useful troubleshooting steps and information that can help get your Mac booting.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Cheers,
Allen

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  • Hi, I have an iMac which I just booted up and have a white screen with a blue folder with a question mark blinking on and off. Any help would be appreciated. Tommy

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    That means your iMac could not find a system to use for startup.  That may mean the internal hard drive has become faulty, or the hard drive mechanism is fine, but the startup volume ("Macintosh HD" unless you renamed it) may have some type of data corruption that makes it unbootable.
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  • White Screen at Boot When Attempting to Access Recovery or Select a Boot Disk

    Introduction
    I want to share a solution for a problem I encountered that Apple technical support was unaware of (they said they would create a new kdoc when I called them to share my problem and its solution) and for which I could find no documentation online.
    First, this is really a tip rather than a question, but I did leave it marked as a question in case anyone wants to earn some points by responding with a different solution to the problem I am about to describe. Additionally, I do not have a enough points to post a "Tip" so I am just starting a discussion instead.
    Next, when I encountered the problem I am about to describe, I had not yet enabled a firmware password.
    Finally, a massive "Thank you!" to the Great Pondini (James Pond - http://pondini.org) for helping me learn so much more interesting stuff about various OS X features and functionality (all for no charge) over the years.
    Now on to why I have started this discussion...
    The Problem
    I recently purchased a new MacBook Pro (Core i7, SSD, etc.). After working with Setup Assistant to transfer everything from the most recent Time Machine backup of the older MBP I was replacing, applying all OS updates, and then enabling FileVault 2 and letting the requisite disk encryption process complete, I decided to I would go ahead and just proactively repair any permissions and ACLs for my user directory just in case any repair was necessary.
    However, after shutting down my MBP, waiting, and then starting it up with Cmd-R being pressed while turning the MBP on, nothing would happen - I would just have a white screen with no Apple logo, no EFI login, no Recovery Console, nothing (and I waited for a very long time for something to show up). My only option was to do what I really do not like doing and that was to just power my new MBP down.
    So, I tried again, this time holding down Opt while turning my computer on so as to select a disk at boot. The same problem returned.
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    Prior to trying all of this I made sure that I did have the Apple Recovery Partition in addition to my user partion and the EFI partition, so I did not understand why this would be happening. Why could I not boot into Recovery? Why could I not select a boot disk? And, why could I not go into Safe Boot?
    To be safe, I started up and logged into my MBP as I normally would, then set my startup disk to be my Recovery USB for OS X 10.8, restarted, and verified all three partitions (and, since I had my Time Machine disk connected all three times I forced the computer to power off, I verified it as well). I then set my startup disk back to my SSD, and logged in and got online to see if anyone else had experienced this issue. After making sure I was not being crazy and using key combinations that were somehow made irrelevant, I shut my MBP down and walked away for a few minutes.
    The Solution
    So what solved my problem? A good 'ol reset of the NVRAM (aka/fka PRAM). If you are not familiar with how to reset the NVRAM:
    Power off your Mac and go do something else for 30 seconds to a minute.
    Press and hold down the Opt, Cmd, P and R buttons, and then press the power button. I have big hands and this is a one person operation for me. If you are not so "lucky", find someone to press the power button as you hold those four buttons down.
    Continue holding those four buttons down through the first startup chime and then release all four of them only after the second startup chime is sounded.
    So, for some reason, I had to reset the NVRAM on a brand new MBP that had been started up only once and restarted only once when I enabled FV2. Maybe something cached needed to be cleared out following the FV2 process, or maybe something funky was carried over after it was setup in the factory and shipped direct to me from China.
    The moral of the story is: If you have strage issues during the startup of your Mac, just reset the NVRAM and try again. This has worked for a number of strange issues on various Macs for me in the past and proved to be useful once again on a brand new MBP that I never would have thought needed its NVRAM reset so soon into its lifecycle.
    Special Note
    There are two processes I always complete and recommend to others following a major software update (e.g. upgrading to a new version of OS X) and when I restore or otherwise transfer the most recent Time Machine backup to my current Mac or to a new one.
    First, following a major or massive software update, go into Disk Utility, select your system and data drive(s), and then just click on "Repair Permissions" (Choosing "Verify Pemissions" will result in having to then click "Repair Permissions" if any permissions need to be repaired, so remove one click from the process).
    Second, after transferring from a Time Machine backup, I like to make sure that my user directory permissions are good to go before any time is allowed for problems with those permissions to set in. If you are not familiar with the user directory permissions and ACL repair process (this process is not the same as the "Repair Permission" functionality in Disk Utility), here is how to do it:
    Shutdown your Mac and wait about 30 seconds.
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    Which OS X is installed on your Mac ?
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    Hello,
    I recently installed the software driver for a Brother HL-2040 laser printer on my 12 in. iBook G4. I was prompted to reboot, which I did. When my computer restarted, only a gray-white screen appeared.
    It seems that the LCD is out of phase or something similar. Some garbled content displays in the right third of the screen, top to bottom, but it is almost the same value of gray-white as the rest of the screen, nothing discernable.
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    I tried creating a new user on the computer, but the issue seems to be at the system level as the display problem occurs when I boot-up.
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    When I have my external CRT monitor connected and I enter System Preferences > Displays, I encounter two windows. The window for the CRT shows the only two options as 640x480 and 800x600. The Default Display (which I assume is the LCD) shows a variety of resolutions and refresh rates. I select 1024x768@60Hz, which at least shows the screen, however the actual LCD resolution is 800x600.
    Does anyone have any ideas of what may be causing this issue at the system (not user) level?
    Thanks again!

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    trying to install Snow Leapord.  System restarted 1/2 way through install.  now i have a white screen  with an apple on it.  what do i do?

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  • I have a iMac (20-inch, Mid 2009). On start up It will sit at the White screen with the logo and the wheel that spins under it. It will not go past this point? Any ideas?

    I have a iMac (20-inch, Mid 2009). On start up It will sit at the white screen with the logo and the wheel that spins under it. It will not go past this point? Any ideas?

    Question (?) Mark, Blinking Folder, or Gray Screen at Startup
    These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
    A flashing question mark appears when you start your Mac
    Mac OS X- Gray screen appears during startup
    In most cases the problems may be caused by one or more of these:
    a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
    b. Boot drive's directory has been corrupted - Repair with Disk Utility.
    c. Critical system files are damaged or deleted - Reinstall OS X.
    d. The disk drive is physically non-functional - Replace the hard drive.
    Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
    Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
    Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
    Reinstall Snow Leopard Without Erasing The drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing The Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • Imac wont boot - i get a white screen with apple logo, and it loads to about 10%, then screen goes black

    imac wont boot - i get a white screen with apple logo, and it loads to about 10%, then screen goes black

    Hey there mtriest,
    It sounds like you are unable to boot the iMac successfully as it keeps shutting down when you try to boot. I suggest the troubleshooting from the following article named:
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/ts2570
    Disconnect, test peripheral devices and network cables
    Note: "Peripheral devices" refers to external devices other than what came with your Mac, such as hard drives, printers, or hubs that you connect via a USB or FireWire cable.
    Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
    Disconnect all peripheral devices such as external hard drives or printers (leave only the display, a keyboard, and mouse connected).
    Disconnect any Ethernet cables.
    Start up your Mac.
    If you can start up this way, one or more of your peripheral devices (or installed software related to the device) is probably causing the gray screen issue. Connect one device, then restart your Mac to test for the issue. Repeat the process until you locate the device at issue. Make sure the device is powered if it needs to be to operate correctly. Check with the manufacturer of the device for support or possible software driver or firmware updates that may be available for the device. Try a different cable with the device if possible (such as a different USB or FireWire cable).
    Note: If you have multiple peripheral devices and the issue only occurs when they are all connected, but not when each device is the only peripheral connected, see the Additional Information section below.
    If you are using a desktop Mac with a third-party keyboard and/or mouse device, and the issue still occurs, try starting up with an Apple keyboard and mouse connected instead. Try starting with no keyboard and mouse connected, then connect them after start up. Also, try a different USB port on your Mac.
    If the gray screen issue persists with no devices connected, go to the next section (with the peripherals still disconnected).
    Perform a Safe BootSimply performing a Safe Boot may resolve this issue.
    Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
    Start your Mac, then immediately hold the Shift key. This performs a Safe Boot. Advanced tip: If you want to see the status of a Safe Boot as it progresses, you can hold Shift-Command-V during start up (instead of just Shift).
    Note: A Safe Boot takes longer than a typical start up because it includes a disk check and other operations.
    If your Mac starts up as expected, immediately try restarting.
    If the Safe Boot does not work, or the restart after a successful Safe Boot does not work, go to the next section.
    There is additional information in the article with further troubleshooting if needed.
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

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