I have an HP PSC 1410v All in one - Windows 7 Prof. w XP compatabilty : worse: I can't save anything

In trying to salvage the editing program "Image Zone" express and HP Solution Center to do scanning and
editing, I upgraded to Windows 7 professional with XP compatability as I had read online, but it's
a complete nightmare.
The XP program cannot scan from the printer, (HP ALL IN ONE: HP PSC 1410v), I have to go through Windows 7 and transfer it to my "z" drive and work with the image there.
I had my computer salesman's tech at my vendors talk me through
getting a scanned image from Windows 7 useable in the XP mode / Image Zone mode where I could edit, but once I
was able to edit there was no way to save it. IT WILL NOT SAVE. I KEEP GETTING A MESSAGE THAT THE FILE
IS NOT CORRECT OR THE DISK DOESN'T EXIST OR OTHER SUCH MESSAGES.
sO IT'S USELESS IF I CANNOT SAVE MY EDITS. ALSO IN PULLING UP A PREVIOUSLY SCANNED DOCUMENT
THE QUALITY LOOKS INFERIOR AND WITH THE PRESENT SETTINGS IS UNEDITIBLE.
WAS SOMETHING LOST OR CHANGED IN THE TRANSFER OF THE IMAGE Zone 5.3 ? .
This was a waste of nearly $300 for me to go from Windows 7 to Prof. version wXP just for something that
doesnt work.

Hi,
Indeed the provided functionality offered by Windows Image Aquision scanning is more limited and does not PDF support.
If you Have MS Office you might be able to scan PDF files with it in some of the editions (I believe MSOffice should support WIA scanners as well):
For example, Office 2007 can provide those capabilities as you may see within the linked document.
You may also check 3rd party software (as VueScan for example) which support your scanner and provide PDF and OCR scan capabilities.
For ink level, i believe the Extended Self Test report should provide the ink levels, however i'm not perfectly sure.
You may try printing a report as following:
Press Setup and Start Color . Press the Right Arrow to scroll to Model Number and Press Enter or OK
You will not be able to get any functionality back, as te device does is not fully compatible with Windows7..
Hope it helps,
Shlomi
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Hello 2_old ,
Please let me take a moment to say "Welcome Back" to the HP Forums.
I see that you are receiving an error message about the left ink cartridge on the printer.
It is possible that the ink cartridge is low or even empty.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
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Cheers,
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Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
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Hello Jai_pareek,
Welcome to the HP Support Forums! I see you would like to install your HP PSC 1410 to your computer running the Windows 8 Operating system. You tried downloading the Windows 7 driver but are now getting a fatal error. Please go ahead and start with the steps listed below:
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2. Remove the HP PSC 1410 software from your computers Control Panel's Uninstall a program option.
3. Restart the computer.
4. Make sure ALL the PSC 1410 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.
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http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-110055-2&cc=us&dlc=en&lc=en...
6. Go ahead and print a test page.
7. If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know if this was successful! I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
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Hi,
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Can you see the same behavior while using any of those options?
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This question was solved.
View Solution.

Hi,
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Make sure to follow all steps here:
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Although I am working on behalf of HP, I am speaking for myself and not for HP.
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I have an HP PSC 1410v All in one - Windows 7 Prof. w XP compatabilty : worse: I can't save anything

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