I have been a customer since 1998 and have had a many as 6 phones paying up to $400/month, now at 4 phones and $268/month. Am being told that I owe $136 from 2011. If not waived I will move my phones and they will lose $136 in 1/2 month!!!
I have been a customer since 1998 and have had a many as 6 phones paying up to $400/month, now at 4 phones and $268/month. Am being told that I owe $136 from 2011. If not waived I will move my phones and they will lose $136 in 1/2 month!!!
@mdk57ask,
Never fear help is here! I definitely don't want to see you go. I appreciate your long time loyalty and hope to stay together for many more years.
To better assist you, I will need to access and review your account. Please follow me, JohnB_VZW, and send me a direct message so I can further assist. I'm sure we can get this resolved in no time.
JohnB_VZW
Follow us on Twitter @VZWSupport
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Ok - I'm using MS Vista. I wanted to update iTunes for a long time but it always failed because it said something about missing access to the Network where Bonjour is stored. I figured that I wanted to solve this now once and for all by reinstalling the current version of iTunes. This didn't work, because I was being told that the old version of Bonjour could not be removed. Therefore I tried to remove Bonjour and after a long quest I found a way to (seemingly) remove it. There's no more Bonjour folder in my Programm Files. Anyway - I tried to install iTunes again and it didn't work. It told me that there was still the old Bonjour that could not be removed.
I'm at my witts end. I'd really like to use iTunes, especially since I also own an iPhone.
I'm thankful for your replies and send you many greetings from Switzerland!
MarcoUnfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
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Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
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Hello, my name is Karan Taneja and i have been a loyal Apple customer.
I have been using Apple since it introduced iphone 4 and have been upgrading/buying every new phone Apple introduces after that.
I was always happy and surprized to see Apple doing so good to its customers.
Unfortunately, i experienced some thing really unprofessional and different this time.
It begun suddenly one day when i tried to charge my phone, the phone was on silent mode and as usual the phone vibrated when i kept it for charge.
After a few seconds the phone vibrated twice or thrice again when i re-inserted the cable thinking it might be loose.
It continued to charge well when i left the room for 2 hours and finally when i returned i could see a damaged i phone 5
lying on the floor and the phone vibrating continuously and i figured out there was a fault with the cable and the
current wasnt flowing continuously due to which the phone continued to vibrate and fell off the shelf.
Next day i took the iphone to Apple service centre at Saket which was closed.
Thinking its August 15 and so the store might be closed i went back to home and waited for the next day but unfortunately could not turn up since
i had to go to work on odd timings.
I again went to the same service centre on 17th August 2013 and saw the service centre closed again when i tried to contact
the other service centre and was informed about Saket's service centre already been shut down.
There was no hoarding/ banner any kind of intimation for the customers.
Since 18th August was Sunday and i was occupied on 19th August i went to service centre at Ansal Plaza Khel Gaon Marg on
20th August 2013 to complaint about the Faulty Cable and the damaged caused to my iphone 5 due to the same.
I very well explained the same to one of the person at the receiving desk at the service centre who accepted the cable
but explained me that he doesnt have the authority to accept my iphone without permission from the technical support people
who will be able to help me in that case and gave me the toll free number.
i Tried to reach the toll free number and finally managed to get online with a technical support executives who too all my details and
summary of the problem i experienced and finally kept me on hold for almost 10 minutes ormore after which he said he said that my
case cannot be considered and while the discussion was on, the call was disconnected and i was left frustrated as i still was at the service centre
but finally i left with no hope from Apple .
I tried to reach again at the toll free number, and finally managed to talk to a well behaved person who assured me of considering my case and suggested
me to go back to the service centre and advice the the person at the recieving end there to get me connected to the technical support team when i reach so that i could
submit my phone but, since, it was already around 4:30 and the service centre was about to shut and due to traffic
conditions all around i thought of visiting the service centre next day.
On 21st August 2013, i went back to the service centre and spoke to the one of the store person who adviced the case to the manager Mr. Alok ( as i remember )
who was really rude to tell me that i will have to call the technical support team on my own and then he will connect and that its not his work and all that .
I finally connected to one of the senior technical support executives Mr.Mohamed Azharuddin K who understood my concern and spoke to the manager of the store to accept
my iphone.
My iphone was finally collected and i was assured i would get a call back next day from the service centre about the update.
It was now 22nd August 2013, no update was given,no call was received, i tried to call the service centre at 12:30, they were unaware about my case and knew only about the cable and said will call me
back very shortly.
I called back at 2:30, still no update, at 4:30 i called back again when i was told that my case cannot be considered and i can collect my phone.
Similar discussion was held with Mr.Mohamed Azharuddin K.
I knew by the time i will reach the service centre would again close.
He told me that my case cannot be considered since the cable was recieved in the dead condition and wasnt working at all unlike what i told him about the cable.
On 23th August 2013, i went back to the service centre and collected my phone. When i asked about my old cable and told them that it was working and i wanted the technician
to check it properly when i handed it over, they had no answer but to say its already shipped. I spoke to the manager who said that he never told any body that the cable
was received in dead condition and he only conveyed to other authorities that the cable had fault .
I finally dont know what to do and came back with the new cable.
I just visited my time, petrol and parking charges in getting the cable replaced.
If i calculated i have spent around 16 hours and 2000 worth of money in just getting the cable replaced and have a broken phone in hand.
More than a weeks torture.
Is that the way apple compensates for its fault ????????????????
I will make sure that i never buy any thing from Apple and advice all the people i know to not trust Apple blindly.Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off. -
I have been a customer of ITunes and Apple since 2007. Movies, Apps, Music and books Itunes has been my only source for my media needs. 397 Apps 759 Songs over 100 Videos 13 books 3 IPhones 2 IPods So here is my problem with ITunes I purchased an App and it is identical to one I have already brought. The App description did not say anything that it would not do what I was trying to do. I wrote sup[port and asked if they could issue a credit. Mari at support wrote back and said he checked with his supervisor and they could not issue a credit. I told them what a good loyal customer I have been to Itunes and Apple and they still refused. Granted the App did not cost a lot of money (3.99) but it’s the principle. With customers having options to shop anywhere I would think a business would do whatever it takes to retain the loyal customers they do have Occasionally I rush to buy an App without fully understanding if it meets my needs. According to ITunes support that has occurred nine times. Here is the last reply that I received Roger, I know how frustrating it can be when things don't work the way they should be and I do apologize for the inconvenience that this may have caused you. I am sorry but we could not be able to grant your request as we have made 9 exceptions on you. For more information on Apple's requirements for using the iTunes Store, please refer to the iTunes Store Terms and Conditions:http://www.apple.com/legal/itunes/us/terms.html Again, I am hoping for your kind understanding regarding this matter. Sincerely Mari iTunes Store/Mac App Store Advisor
"The App description did not say anything that it would not do what I was trying to do."
You've already had 9 refunds? You understand that apps are sold on a non-return policy, presumably. You bought an app that didn't claim to do something that you wanted from it, and now that you've found that it doesn't, you want your money back.
Perhaps you've failed to explain your point properly but I can't see why you expect any sympathy from users here, not that it would make any difference. Only the store staff can issue refunds if they think appropriate. Chalk it up to experience. You could even contact the developer in advance of a purchase if you want to be certain an app does what you want. Then if it really fails to live up to the promise you would at least have a better argument for a refund.
tt2 -
I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service that didn't work. Verizon advised us that would upgrade both of our phones (to see if that solved the problem). Ok...this is where Verizon has forgotten customer service rules. He order 2 phone...one for himself, one for me. 1st the wrong address on the package..Fedex couldn't deliver...2nd...missing condo number Fedex couldn't deliver again...(2nd call to Verizon)...3rd package was finally deliver with 1 phone...missing my phone. Contacted verizon rep...reorder my phone again..but sorry we cannot give the same price as quoted on 21April...even though...its our mistake...Ok...Ok..what a surprise..but we can do this...after 65 minutes...found a price that was a little bit more...fine...just order the phone....I reordered phone on 28April...on the April 29...no email..so I can Verizon for the 4times in a few days..sorry your order was delay due to our Fraud dept. OK...talked to fraud dept...ok..account is good..will release phone and ship. OK...Next day, no email with deliver confimation. Contact Verizon 5 times now...sorry..your order was cancelled...YES...cancelled again...2nd time now...but we can reorder...OK...sorry but we cannot honor that price that was quoted..really...agent messed up...again...but we can do this for you....I don't understand...your mistake...ALL the times...
Strange ...how my order gets cancelled twice by Verizon's mistake....yet you cannot honor prices that your agents quoted!!!
I didn't reorder the phone....I cannot in good faith same with a company that does not stand behind their own mistakes...and worse...they make the poor customer pay for it...
I will not be renewing my contact...its time to Cricket Wirless...which my sister-in-law loves for half the cost....I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi. -
I have been with Verizon since 1995 (I was an employee for years). I attempted to upgrade 2 of the 4 lines on our account today, but couldn't. We have an outstanding balance (though we have received no past due notice via mail, email, or text and make regular payments every month) that I would love to pay, but our bank account number was stolen, so we can't access our account until Monday. Because we were unable to pay our outstanding balance, we were told we can't order the phones today during the special promotion (that ends today). No one can help us, though we have no way of doing anything until Monday when our bank reopens and can reimburse us for the money that was stolen from us. No one in customer service can help us (they can't process the order but not ship until after we make payment on Monday, they won't honor today's promotion on Monday due to our special circumstance, nothing). They stated that "corporate" makes the rules and they have no idea how I can reach corporate to discuss the matter. Without the promotion, we will be charged full price for the phones on Monday, which will cost us an additional $300.00. Any help would be appreciated. Thanks.
I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi. -
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I had an iPhone 4S, I recently upgraded to a 5s and have been using it since early December. I kept my same Apple ID . I gave my 4s away, the person set up their own Apple ID for the 4s however now I can't use my Apple ID in my 5s. Any help please
There could be many causes. What happens when you try to use it. also try adding it again.
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Two previous questions may not have been as clear as I would have liked. I recently upgraded my MacBook 2008 (10.5.8) to Snow Leopard (10.6.8). With the updates came iTunes 11.1.1 and Quicktime 7.6.6. I am still using Garageband 2008 and iPhoto 2008. When I create music in Garageband I usually adjust the volume and save it. Even now when I share the Garageband created files with iTunes 11.1.1, the volime I previously set in Garageband is retained. However, when I use the music to create a slide show in iPhoto 2008 and export to Quicktime 7.6.6, the volume level I previously set is lost and seems to default to a low level. The problem seems to be either in the slide show export from iPhoto 2008 to Quicktime 7.6.6 or in Quicktime itself. Is there a work around, so that I can retain the volume level I had previously set in Garageband, a volume level that seems to transfer without problem to the new iTunes. But then iPhoto 2008 (slide show) possibly or Quicktime 7.6.6 do not cooperate. Before I did the upgrade to Snow Leopard, the new iTunes and Quicktime I had no problems with the set volume being retained in the old Quicktime. The reason I need control over the volume is that all these music files are uploaded to YouTube.
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Optical drive on iMac at work, barely one year old, won't read CD's....disc utilities shows disc unavailable! Rarely used and out of warranty, what a rip off!! I have been on MACS since the 80's and things are getting more and more difficult to deal with. Why did it quit after barely being used? Any help from Apple?
It depends on what you mean by "barely one year old". If the iMac is only a couple of days out of warranty, Apple's been known to make exceptions and extend the warranty, though it's by no means guaranteed. If it's several days or more out of warranty, then Apple will fix it, if it's a hardware problem, but the repair won't be free. This is no different now then it would have been with a Mac purchased back in the 80s.
Why the drive failed, if indeed it has, is impossible to say. Could have been a static shock, a weak component that failed when power was applied, or a mechanical fault in one of the tiny parts used in optical drives and hard drives that finally broke.
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Welcome to the Apple Community.
First check that all your settings are correct, that calendar syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
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