I have been informed by Orange (UK) that Apple have 'changed their rules' with regards to unlocking iPhones, and that it will take 6 months to process. Is this correct?

Fezzzer wrote:
I have been informed by Orange (UK) that Apple have 'changed their rules' with regards to unlocking iPhones, and that it will take 6 months to process. Is this correct?
Complete rubbish
Apple do not lock iPhones
Carriers do because they have subsidised the purchase price
and therefore only the carrier can unlock an iPhone
Orange have decided to apply 6 months to protect their revenue
they never have been the fastest to unlock

Similar Messages

TS2755 I've moved to a different province so now I have a new phone number. How do I change/update imessage with my new phone number and delete my old one?

I've changed my phone number since I got my iphone 4S. Now when I imessage, my old phone number shows up as the contact info. How do I delete my old number and add my new phone number?

Apps and media are forever tied to the AppleID used to download them.
You cannot transfer from downloads from one AppleID to another, nor
can you merge AppleIDs. If you wish to start using your own AppleID,
you will have to redownload all the items you wish - paying again under your
AppleIDfor anything requiring payment.
Logout of iTunes under your old ID and login using the new ID.

Ever since i downloaded ios7 itunes won't sync my music i tried delete e re-installing itunes and that didn't work. I also tried restoring my iphone and that didn't work either. Can anybody help?

The sync starts and everything but gets to about 7-8 songs and then gets cancelled.

iOS: Troubleshooting FaceTime and iMessage activation
FaceTime, Game Center, Messages: Troubleshooting sign in issues

How can i see when someone has accessed my call/text log. (This is possible on google) I have been informed that someone has accessed my activity log and is giving my information to a third party. I believe it is a service tech, but I am not interested in

How can i see when someone has accessed my call/text log. (This is possible on google/gmail) I have been informed that someone has accessed my activity log and is giving my information to a third party. I believe it is a service tech, but I am not interested in persuing that further. I just need to see when my account has been accessed if possible.

Hi lynniewigs,
This is a common concern among Android and I-phone user, and one of the drawbacks to using a smart phone. We lose so much privacy. Our phones become cameras into our homes for us to be spied on.
I don't know what type of phone you have, if it is even a smart phone, but here is an example of an application that you can use to determine which applications are accessing your information and sending it out.
Permission Scanner - Android Apps on Google Play
Google just recently revamp their permissions geared to hide invasive applications that spy and send out your information without your knowledge. Report says be aware of what your Android app does - CNET
Please continue to be mindful of the apps you download and the permissions you give.

Hello, my name is Karan Taneja and i have been a loyal Apple customer. I have been using Apple since it introduced iphone 4 and have been upgrading/buying every new phone Apple introduces after that. I was always happy and surprized to see Apple doing so

Hello, my name is Karan Taneja and i have been a loyal Apple customer.
I have been using Apple since it introduced iphone 4 and have been upgrading/buying every new phone Apple introduces after that.
I was always happy and surprized to see Apple doing so good to its customers.
Unfortunately, i experienced some thing really unprofessional and different this time.
It begun suddenly one day when i tried to charge my phone, the phone was on silent mode and as usual the phone vibrated when i kept it for charge.
After a few seconds the phone vibrated twice or thrice again when i re-inserted the cable thinking it might be loose.
It continued to charge well when i left the room for 2 hours and finally when i returned i could see a damaged i phone 5
lying on the floor and the phone vibrating continuously and i figured out there was a fault with the cable and the
current wasnt flowing continuously due to which the phone continued to vibrate and fell off the shelf.
Next day i took the iphone to Apple service centre at Saket which was closed.
Thinking its August 15 and so the store might be closed i went back to home and waited for the next day but unfortunately could not turn up since
i had to go to work on odd timings.
I again went to the same service centre on 17th August 2013 and saw the service centre closed again when i tried to contact
the other service centre and was informed about Saket's service centre already been shut down.
There was no hoarding/ banner any kind of intimation for the customers.
Since 18th August was Sunday and i was occupied on 19th August i went to service centre at Ansal Plaza Khel Gaon Marg on
20th August 2013 to complaint about the Faulty Cable and the damaged caused to my iphone 5 due to the same.
I very well explained the same to one of the person at the receiving desk at the service centre who accepted the cable
but explained me that he doesnt have the authority to accept my iphone without permission from the technical support people
who will be able to help me in that case and gave me the toll free number.
i Tried to reach the toll free number and finally managed to get online with a technical support executives who too all my details and
summary of the problem i experienced and finally kept me on hold for almost 10 minutes ormore after which he said he said that my
case cannot be considered and while the discussion was on, the call was disconnected and i was left frustrated as i still was at the service centre
but finally i left with no hope from Apple .
I tried to reach again at the toll free number, and finally managed to talk to a well behaved person who assured me of considering my case and suggested
me to go back to the service centre and advice the the person at the recieving end there to get me connected to the technical support team when i reach so that i could
submit my phone but, since, it was already around 4:30 and the service centre was about to shut and due to traffic
conditions all around i thought of visiting the service centre next day.
On 21st August 2013, i went back to the service centre and spoke to the one of the store person who adviced the case to the manager Mr. Alok ( as i remember )
who was really rude to tell me that i will have to call the technical support team on my own and then he will connect and that its not his work and all that .
I finally connected to one of the senior technical support executives Mr.Mohamed Azharuddin K who understood my concern and spoke to the manager of the store to accept
my iphone.
My iphone was finally collected and i was assured i would get a call back next day from the service centre about the update.
It was now 22nd August 2013, no update was given,no call was received, i tried to call the service centre at 12:30, they were unaware about my case and knew only about the cable and said will call me
back very shortly.
I called back at 2:30, still no update, at 4:30 i called back again when i was told that my case cannot be considered and i can collect my phone.
Similar discussion was held with Mr.Mohamed Azharuddin K.
I knew by the time i will reach the service centre would again close.
He told me that my case cannot be considered since the cable was recieved in the dead condition and wasnt working at all unlike what i told him about the cable.
On 23th August 2013, i went back to the service centre and collected my phone. When i asked about my old cable and told them that it was working and i wanted the technician
to check it properly when i handed it over, they had no answer but to say its already shipped. I spoke to the manager who said that he never told any body that the cable
was received in dead condition and he only conveyed to other authorities that the cable had fault .
I finally dont know what to do and came back with the new cable.
I just visited my time, petrol and parking charges in getting the cable replaced.
If i calculated i have spent around 16 hours and 2000 worth of money in just getting the cable replaced and have a broken phone in hand.
More than a weeks torture.
Is that the way apple compensates for its fault ????????????????
I will make sure that i never buy any thing from Apple and advice all the people i know to not trust Apple blindly.

Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

Hello, i have been sent the following email from apple: - You've taken the added security step and provided a rescue email address. Now all you need to do is verify that it belongs to you... and asks for apple login details, is this a genuine request?

Hello, i have been sent the following email from apple, see below and asks for apple login details, is this a genuine request?
Thank you.
You’ve taken the added security step and provided a rescue email address. Now all you need to do is verify that it belongs to you.
The rescue email address that you gave us is [email protected]
Just click the link below to verify, sign in using your Apple ID and password, then follow the prompts.
Verify Now >
The rescue email address is dedicated to your security and allows Apple to get in touch if any account questions come up, such as the need to reset your password or change your security questions. As promised, Apple will never send any announcements or marketing messages to this address.
When using Apple products and services, you’ll still sign in with your primary email address as your Apple ID.
It’s about protecting your identity.
Just so you know, Apple sends out an email whenever someone adds or changes a rescue email address associated with an existing Apple ID. If you received this email in error, don’t worry. It’s likely someone just mistyped their own email address when creating a new Apple ID.
If you have questions or need help, visit the Apple ID Support site.
Thanks again,
Apple Support

In that case, someone is trying to hi-jack your Apple ID.
You should change your password immediately.

All of a sudden my contacts are all screwed up. Somehow my yahoo contacts have been added to my phone. I have duplicates of stuff in my phone that shoudn't be there and stuff I never entered in contacts. How do I fix this?

All of a sudden my contacts are all screwed up. Somehow my yahoo contacts have been added to my phone. I have duplicates of stuff in my phone that shoudn't be there and stuff I never entered in contacts. How do I fix this?

if you don't want your yahoo contacts, go to settings - mail - yahoo - then turn off the contacts

If i buy an unlocked iphone 4s in the usa will it work in Australia? and will the warranty be valid in astralia as i have been told that apple have a world wide after sales service but also been told warranties are only valid in the country of purchase

If i buy an unlocked iphone 4s in the usa will it work in Australia? and will the warranty be valid in astralia as i have been told that apple have a world wide after sales service but also been told warranties are only valid in the country of purchase? Cheers

Each country is a separate business. If Apple in Australia fixes a phone purchased in another country it reduces their profit. The good news is that Apple stores will frequently replace phones purchased in other countries under warranty, but they are not required to do so. Some countries are more liberal than others. India never does, for example.
Why don't you just buy it in Australia? The price difference can't be that great.

My apps say they are "waiting" and they have been for days updating. They must be stuck. Not all of them but about 10 that ia am waiting on. Does anyone know what do do about this?

My apps say they are "waiting" and they have been for days updating. They must be stuck. Not all of them but about 10 that ia am waiting on. Does anyone know what do do about this?

Just to add a couple of more things that you can try ... Along with what TMM suggested ....
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
You can also try updating from the app description page rather than the Updates Tab. Do a search for the apps that needs to be updated - when it appears in the search - tap on the app icon. Then tap on Update or Install - whatever happens to appear next to the app icon - in the description page that pops up.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.

My phone started erasing everything on it on its own! All my contacts have been erased even on icloud! Is there a way to get them back? How could that happen?

My phone started erasing everything on it on its own! All my contacts have been erased even on icloud! Is there a way to get them back? How could that happen? I thought I was 100% secure with Icloud but it does not seem the case! Now I have contacts retrieved form my email accounts but nothing from icloud!
Please help!

Well with the contacts, if you had back up assistant or google back up then you may be able to retrieve them.If not then they are gone for good. Withe the message you ae getting about the space, since you cleared everything out and still get that message you might or actually need to do afactory reset thru settings. So make sure the apps you want are saved on your card or just do the reset and redownload the apps

My nano was working just fine and I had been using it as my fitness watch ( music). I plugged it in to charge and when I came back to unplug it, it was so hot that it burned my hands. I continued to unplug it and that was the last time it worked.

My nano was working just fine and I had been using it as my fitness watch ( music). I plugged it in to charge and when I came back to unplug it, it was so hot that it burned my hands. I continued to unplug it and that was the last time it worked.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Since the update to iOS 5 I've been unable to access the Restrictions section in Settings. I didn't forget since it was the same as my unlock passcode and that works. Is there anyway to reset that without a complete restore?

Since the update to iOS 5 I've been unable to access the Restrictions section in Settings. I didn't forget since it was the same as my unlock passcode and that works. Is there anyway to reset that without a complete restore?

Hi,
Thanks! I forgot to add, I have debonded and rebonded the bluetooth in car and phone and have carried out 3 restores on the phone in my ITunes. All to no avail. I have also jsut spent £40 on a lead from Ford that has made no difference too! I went to them today to request a software upgrade on my car as I though perhaps the lack of connectivity in the car was down to the car being behind the iOS5 software but was informed there was no need for an upgrade and this problem is purely an apple problem! Is there any way around the downgrade? Or are apple gong to resolve this problem at all??

HT4259 I have been trying for hours to extend my Extreme Gen 5 network with an Express Gen 2. But no matter what I do or try, it doesn't work. What does happen is my internet gets block somehow when the Express looks like it's set up and 'green' - no in

I have been trying for hours to extend my Extreme Gen 5 network with an Express Gen 2. But no matter what I do or try, it doesn't work. What does happen is my internet gets blocked somehow when the Express is online and looks like it's set up perfect and 'green' - but no internet connection for anything even though the Extreme is green and the modem is good. Once I disconnect the Express, everything is good again.
I've tried LAN, WAN, though a switch, direct connect, Extreme set to Extend the network, the Express set to be an extension. Most of the time I get an error trying to update the Express. But when it seems to be set up perfect, the entire house can't get to the internet. Just when it looks right, it is so wrong.
If anyone can give me exact steps (e.g., "...from the Base Station menu, select the Restore Default Setting option" vice "...just restore the defaults..."), I would greatly appreciate it. I'm left to the conclusion that the Express is faulty. I've been using Airport Utility 6.2 from Mountain Lion on one computer and Airport Utility 5.6.1 from Snow Leopard on another computer (the latter give more control while the former just want you to 'forget' the Express).

I finally got it working. I was trying to set it up ethernet. My biggest mistake was when the new Express came on, I did not select 'Continue' - I went straight to manual thinking that I would get the most setup options in manual mode. So everything I initially tried always resulted in 'wireless'. Even when I would update or restore default settings, the Express would not completely restart. Or sometimes I would get an error. So most of the time I had to unplug it. So when it came back up, none of my changes were retained. But there were a lot of times when everything was green and appeared to be fine. But anytime the ethernet cable was plugged in, no more internet.
So here's the weird part. When I finally tried 'continue' (vice manual), I would get 4 options. One would be 'ethernet' extended. So I would select it, it gave me green lights, all looked good, and still the same problem. This is when I got frustrated. I thought I had exhausted all possible combinations.
But somehow when trying continue again after another restore, I only got 3 options. One was the same ethernet extended option (can't remember what the missing 4th one was). And this time it worked - it gave me the big green circle with the checkmark saying it was successful. I don't know what I did different, but I know now that it won't work if 4 options come up to choose from. It will work if only 3 options come up. And success if only verified by the big checkmark. Had anyone anywhere said the checkmark declaring success is validation, then maybe I wouldn't have gone down so many rabbit holes thinking it should have been successful.
As for which Airport Utility I prefer, 6.2 looks nice, but it would just ignore the Express and would want me to 'forget' it and would not let me edit it. Airport Utility 5.6.1 was the one that I ended up using the most and finally had success with. It still strikes me as odd that there is no manually way to pick ethernet, it can only be choosen following a 'restore defaults', and only from the 3-option list (the 4-option list had the same ethernet choice, but it no worky).
Thanks for the response. I really do appreciate it.
Aiport Extreme Gen5 - internet access and router
Airport Express Gen2 - connected via ethernet, extending my wireless
- configured while connect directly to the Extreme, but now on a switch (16-port hub)
Using Airport 5.6.1
1) Restore Defaults from Base Station menu
2) Following restart, Select Continue
3) Of the 3 option presented, select 'ethernet.... extend network...'
- if 4 options are present, may not work
4) Wait for the green circle with the big white checkmark.
5) Connected Express to the switch where a cable went to other end of house - works.
Dead-zone went from 2mbps to 24mbps.
I probably spent 4 hours chasing my tail in anger. The correct way took about 5 minutes total.
Thanks again.

Why is it that Apple have no interest in helping I have a iPhone 4S and since updating to ISO 7.0.4 I have no wifi at all told me it's a hardware issue and I will be charged for the repair sick of it what a scam

Why is it that Apple have no interest in helping I have a iPhone 4S and since updating to ISO 7.0.4 I have no wifi at all told me it's a hardware issue and I will be charged for the repair as it's just over a yr old so I've got a 24 month contract so 12 months with a phone that is not working right I have read loads of other people that have the same problem so how can they put it down to the phone and when asked where to take it was told to google it not happy at all apple u need to sort it out never again am I buying anything for yourselfs again DISTGUSTED would be an understatement

No joy at all they just keep saying it's the phone but was fine before update and @metasolaray why should I pay for extra cover when the fault is not the phone but the update they have put out for everyone to install and I am far from being the only person as there is hundreds of people going through the same with this update and it's not been the first time they messed it up
WIFI disabled - Greyed out since iOS 7 update on iphone 4s
56888 Views 229 Replies Latest reply: Dec 8, 2013 9:14 AM by Cheney1980 Branched to a new discussion.
Go to original post 1 ... 6 7 8 9 10 ... 16 Previous Next
Calculating status...
sugaaarbabe
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 14, 2013 9:18 AM (in response to Tarrantion82)
Apple should take resonsibility for this, otherwise they will lose lots of loyal customers. I have moved away from the ipad due to expense and am now very tempted to do so away from the iphone. Selling a product that prompts an update that breaks the phone is not good.
Like (0) Reply
Calculating status...
punkinbits
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 14, 2013 11:31 AM (in response to Tarrantion82)
Have had the same issues with iPhone 4S since the upgrade. No wifi button, battery draining every 8 hours with no use, phone shutting on & off for no reason at all. I gave in and tried the hair dryer method. Turned the phone off and hel d the dryer over the camera lense area for one minute. Turned the phone back on and to my shock, had wifi button back again. That was 2 days ago. Battery is lasting normal amount of time again and I can use wifi again! Hopefully this will last. I know it doesn't work for everyone but it doesn't hurt to try. Much better than spending the $200 at the Apple store, which by the way, the genius said Apple is aware of the problems but there is nothing they can do.
Like (2) Reply
Calculating status...
Shell1331
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 1:07 AM (in response to Tarrantion82)
I have exactly the same issue, apple are phoning me this evening. I am not happy and this has really put me off using iphone. It's my first iphone and if Apple don't fix it, it will be my last iphone!!
Like (1) Reply
Level 1 (0 points)
lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 3:17 AM (in response to Shell1331)
you will be fine if you have warranty
If not Apple won't want to know
I know I've tried but they will not help.
I've email bbc watchdog the consumer
Programme to see if they can help.
GOOD LUCK
Like (0) Reply
Calculating status...
justezenu
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 4:47 AM (in response to Tarrantion82)
Mine happened to with an update. I had nothing wrong before that.
Like (0) Reply
Level 1 (0 points)
justezenu
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 4:50 AM (in response to lin777)
I am booked in for the same problem on Thursday. Looks like I won't have much luck.
Like (0) Reply
Calculating status...
ljguadagnini
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 1:11 PM (in response to justezenu)
Having the same issue: iOS 7.0.2 with no WiFi / poor Battery stamina and really slow software experience when opening several options at Settings icon.
Apple care agent contacted me and we try all alternatives to isolate and detect if this is regarding a hardware problem. Of course they told me it is. Too sad. My phone is in immaculate condition.
My mother has an Iphone, my father has an Iphone, my 2 sisters have Iphones, my brother, wife and daugther... we all have Iphones. Mine's the only one with this fault (my personal experience: fail prob is 12,5% -1 out of 8).
At this point, I'm evaluating to stop buying apple products for fear that in the future the same will happen with some "premium" product that ultimately they are not.
Too sad, sorry but this is too much.
Like (4) Reply
Level 1 (0 points)
lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 5:08 AM (in response to ljguadagnini)
Join the IOS 7.02 not working club.COME ON APPLE DO SOMETHING YOU MUST B READING ALL THE
COMMENTS.ive emailed bbc watchdog consumer programme havent had reply yet.
Like (0) Reply
Level 1 (0 points)
Jungletooth
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:15 AM (in response to lin777)
I got my 4s in August 2012, as an upgrade on my Vodafone contract Following the installation of IOS 7 I also experienced greying out of wifi and bluetooth. I tried various options suggested on forums however none worked. I took my phone to Vodafone who told me it was a problem they were aware of but couldn't do anything about as Apple had to deal with it. I took it to my nearest Apple store (60 miles round trip!) to be told it was not their responsibility, it was Vodafone's - something to do with consumer law! They also said I would have to pay £160 for a replacement phone as it couldn't be repaired. The 'Genius' was very cagey about it being a common problem by the way!! Back to Vodafone who said it was not their responsibility so back to Apple. This time I spoke with a Manager who told me in not so many words that it was an issue and agreed to halve the replacement cost of £160 to £80. By this time I just wanted it sorted to reluctantly paid £80 for a replacment phone. Seeing as this is CLEARLY a design fault, Apple should have replaced it free of charge. This experience just confirms what I am reading in lots of places about the Apple Company. I was going to buy an iPad but have decided not to now. I shall NOT be replacing the iphone when my contract is up. I too will be writing to BBC Watchdog.
Like (2) Reply
Level 1 (0 points)
Jungletooth
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:18 AM (in response to justezenu)
justezenu wrote:
I am booked in for the same problem on Thursday. Looks like I won't have much luck.
You will probably be told that the solution is a replacement phone. Ask to speak to a Manager and insist on getting it at a lower price. I did this and got it at 50% of the usual repacement cost. Still not ideal but at least it saves you a bit of the money you shouldn't have to pay in the first place!
Like (0) Reply
Level 1 (0 points)
lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:58 AM (in response to Jungletooth)
Yes I had the same problem with 02 and apple no one wants to take the blame.Im glad you are writing to watchdog
As well every one must email them or write to them and I'm sure they will take up the problem for us all.
Like (0) Reply
Calculating status...
vinayak4816
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 7:24 AM (in response to Tarrantion82)
no
Like (0) Reply
Calculating status...
Jerome101
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 8:30 AM (in response to ljguadagnini)
I depend alot on my Iphone and this Wifi greyed out issue is really getting to me!! This caused me to lose some business, but I'm sure I will make up for that in Andriod World. Switching back to andriod should have never switched to apple in the first place.
Like (0) Reply
Calculating status...
Deanmort13
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 9:22 AM (in response to Tarrantion82)
4s owner in the same boat as everyone else.
I setup a service call with apple on Monday this week and was told it's quite a common hardware failure. When I asked why I should be paying for a new phone I was advised to book an appointment in store. Well I've just returned from my appointment with a "genius" who told me that when the update is installing if any component is weak when installing it will be permanently disabled. Was then told £150 for a new phone which I declined.
I've had iPhones for 4 years now but due to this issue and apple washing their hands of any responsibility it will be my last.
Disappointed that a premium product has such poor backup from the manufacturer. If it was only my phone and not thousands of others I'd have probably paid for a new phone but I'll never give apple another penny again.
Like (1) Reply
Calculating status...
Coatezy
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 11:16 AM (in response to Tarrantion82)
Same problem with my partners iPhone 4s. Restored the device but still no luck. Going to book an appointment but it sounds like we wont have much luck as it is just over a year old.
Nexus 5 time I think for both of us.
Like (0) Reply
1 ... 6 7 8 9 10 ... 16 Previous Next
Up to Discussions in iPhone Hardware Go to original post Reply to original post

How do I unlock iphone 5 that has been completely disabled, tried going to itunes?

How do I unlock iphone 5 that is completely disabled? It says to go to itunes, when going to itunes it says I need to have phone unlocked! Thanks!

If you mean your passcode lock:
If You Are Locked Out Or Have Forgotten Your Passcode or Just Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup. If you do not have a
          backup to restore, then restore as New.
If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New.
If you mean unlocked from your carrier, then contact them as they are the only ones who can unlock the phone.

I have been informed by Orange (UK) that Apple have 'changed their rules' with regards to unlocking iPhones, and that it will take 6 months to process. Is this correct?

Similar Messages

Maybe you are looking for