I have been unable to get the health app to work
I have a iPhone 6 and my wife a 5C, the Apple Health Apps works on my phone but not on hers. My neighbor has the same problem, it doesn't record record distance or steps. I have them in the dashboard but nothing happens.
azjack169 wrote:
...my wife a 5C, the Apple Health Apps works on my phone but not on hers. My neighbor has the same problem, it doesn't record record distance or steps...
This is because the iPhone 5C does not have a motion coprocessor: a chip that calculates and records your motion like steps and distance. Your iPhone 6 has one (it's called A8). In this case your wife can use a Health supported third party app (like Nike+ Running) to report this data to the Health app.
Hope this helps!
Similar Messages
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Hello. Since accepting the upgrade to the current version of I Tunes (11.4) I have been unable to get the application to boot. I receive the message that I Tunes was not installed correctly and Error 7 (Windows Error 193). I have uninstalled/reinstalled I Tunes several times and this has not resolved the issue. I also uninstalled/reinstalled Microsoft.net Framework 4 since this was suggested by Apple support. This also has not resolved the issue.
When I reinstall I Tunes, I get a message that the “Service ‘apple mobile device’ failed to start.” Verify you have sufficient privileges to start system services. I attempted to manually start the Apple Mobile Device service but get a pop up stating, “Error 1053: The service did not respond to the start or control request in a timely fashion.”Unsure what I should try next.For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
In your case I suggest you start with a clean download of the setup file using the direct link. If reinstalling AMDS alone doesn't work try tearing everything down again.
tt2 -
I have been unable to get the microphone working in any applications on my ipad.
I have the ipad model MD368X/A version 6.1.3
I have not been able to get the microphone to work in any application inc Sari.
Any ideas as the the location of the mic settings if any or am i looking at a hardware issue?
Looked for software updates for this model however indications that all is current.
Any ideas would be greatly appreciated
Cheersazjack169 wrote:
...my wife a 5C, the Apple Health Apps works on my phone but not on hers. My neighbor has the same problem, it doesn't record record distance or steps...
This is because the iPhone 5C does not have a motion coprocessor: a chip that calculates and records your motion like steps and distance. Your iPhone 6 has one (it's called A8). In this case your wife can use a Health supported third party app (like Nike+ Running) to report this data to the Health app.
Hope this helps! -
I have been unable to find the iTunes app for my iPad
I Can only find music and book apps which are great and no problem with those but if I want to buy music or redeem iTunes cards, I have to go to the PC. Can anyone help? I have an iPad 3rd generation.
thanks!Check settings> general> restrictions> iTunes store to see if iTunes has been restricted. If you can't find iTunes Store tap redeem at the bottom of the App Store page to redeem gift cards.
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For weeks I have been viewing a doggy day care center via their web cam. This weekend I upgraded to Lion and have been unable to view the center. I get an error message for Java plug-in 1.6.0_29 ....webcam class not found. Any suggestions on how to fix this?
Sorry, don't know what else to suggest unless there's a URL to the problem stream that someone here can try. Otherwise we can't test it to try and determine what might be wrong.
BTW, make sure they're testing it with a Mac, not with a Windows system. If they test only with Windows, what they say is or is not working doesn't mean much.
Regards. -
For the last 10 days I have been unable to open the Mail account on my eMac (MacOS10.4.11). When I click on the icon in the Dock the only option I get is "Force quit" and the main Mail bar will not open any choice. Any ideas?
You can setup Mail for iCloud on the eMac.
Do not delete the old account yet. sign up for an iCloud account if you haven't.
I understand .mac mail will still come through. Do not delete the old account yet.
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
• Server name: imap.mail.me.com
• SSL Required: Yes
• Port: 993
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
SMTP (outgoing mail server) information:
• Server name: smtp.mail.me.com
• SSL Required: Yes
• Port: 587
• SMTP Authentication Required: Yes
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password -
I have been unable to download the iphone software v5.1. I keep getting the timing out message. Is there someway to set my network connections to allow the download? Can I get the update some other way?
The Huntress is correct, I have missed that you have an iPhone 3G
Usually iTunes will tell you in that case, that iOS 4.2.1 the newest version for your phone.
If you don't have an iPhone 3G, network connections timing out can be a security software problem:
iTunes for Windows: Troubleshooting security software issues -
After updating Firefox yesterday I have been unable to access the internet. I have tried the Norton 360 fix several times, but it still doesn't work.
After updating Firefox yesterday I have been unable to access the internet. I have tried the Norton 360 fix several times, but it still doesn't work.
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Hi, since I installed the latest update on my Mac I have been unable to open the contents of some emails because it is saying that pages does not recognise the font. For example it is saying 'some features aren't supported, the font Calibri isn't available on OS X. It was replaced with TrebuchetMS' This means that I cannot open letters from my daughters school. Is there any way round this other than getting rid of this nightmare MAC and going back to Windows!?
http://www.mozilla.com/en-US/firefox/3.6.13/releasenotes/
Had the same problem; would have been nice if they had told s that we need an intel processor on our older Macs! I am up and running again. -
I have been unable to get Photoshop Elements 11 to show in my Open With Programs
I have been unable to get Photoshop Elements 11 to show in my Open With Programs list. The program is installed but will not show in Open With programs.
Hi,
You don't say which operating system you are using so I'll assume Windows 7 for now - try this.
1) select the file that you want to open
2) right click on it and go to the Open With option but select Choose default program at the bottom of the list - the following should open
3) At the bottom of the list, there is Other Programs, you may need to scroll down. If PSE not in the list, continue with the following.
4) Use the Browse button to browse to the following (omit x86 if on 32bit system)
"C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe"
I'm assuming that you want to open the image in the editor.
5) Uncheck the Always use... option, otherwise double clicking on the file would cause the editor to open by default.
6) Click on OK
PSE should now appear on your open with list.
Good luck
Brian -
Since installing the latest software update I have been unable to access my mail app.the screen appears blank?
Force close the mail app and reset your iPad. See if that fixes it.
In order to close the mail app, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the mail app and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
I have been unable to use the "Advanced - Create iPad or Apple TV Version" to convert my movies for use with my iPad2. The movie will go through the conversion process, and is the correct length, but the video is a black and there is no sound? Has anyone found a similar problem? If so, what can I do to fix the problem? Before I used Handbrake to convert the videos which worked well, but now that is not working either .
No, there is no direct download link. Those are days of the past, I'm afraid. You may need to reinstall Mavericks.
Install or Reinstall Yosemite, Mavericks, Mountain Lion, or Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
I have an ipad2 and we purchased an HP office jet 6600. I can not connect to print. In searching the net, I have been advised to get the firmware update but can not find it. Can you advise?
Is the HP on the airprint list?
iOS AirPrint Printers http://support.apple.com/kb/HT4356
How to Print from Your iPad: Summary of Printer and Printing Options
http://ipadacademy.com/2012/03/how-to-print-from-your-ipad-summary-of-printer-an d-printing-options
Print from iPad / iPhone without AirPrint
http://ipadhelp.com/ipad-help/print-from-ipad-iphone-without-airprint/
How to Enable AirPrint on a Mac and Use Any Printer
http://ipadhelp.com/ipad-help/how-to-use-airprint-with-any-printer/
Cheers, Tom -
I recently have been unable to access the ITunes store. I am currently running ITunes version 11.0.3.42. Do I need to update to the current version of ITunes in order to connect to the ITunes store, or is there another reason I cannot connect?
Hello stephencadmaster,
Running the current version of iTunes is recommended. After reviewing your post, I have located an article that can help. It contains a number of troubleshooting steps and helpful advice concerning iTunes Store issues:
iTunes: Advanced iTunes Store troubleshooting
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
Since updating to ios7.0.2 on my i-phone5 I have been unable to open the i-tunes store app, basically it just opens for a second or two then shuts itself down, I've tried a soft reset, turning on and off, closing down all running apps but nothing seems to work, anyone else had the same problem and no how to fix it?
Hey there Fistycuff,
It sounds like iTunes launches for a split second, then quits unexpectedly.
I would recommend a few things for this issue. First, close all the running apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that, sign out of your iTunes account in Settings > iTunes and App stores, and restart the phone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, I would next backup your device to iTunes, and restore it:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities
Regards,
Sterling
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