I have connected my iphone5 to update the ios8 sofware, now it is stuck in the plug-n screen indicating itunes. the phone is not getting recognized when logged in to itunes on the computer

i have connected my iphone5 to update the ios8 sofware, now it is stuck in the plug-n screen indicating itunes. the phone is not getting recognized when logged in to itunes on the computer

Try this:
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
copied from Resolve iOS update and restore errors

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I have an iphone 4 with 4.3.2 version, want to upgrade but my phone is not getting detected on my comp on itunes. i want to upgrade it to the latest version of the software, please help

i have an iphone 4 with 4.3.2 version, want to upgrade but my phone is not getting detected on my comp on itunes. i want to upgrade it to the latest version of the software, please help

If your phone isn't being recognized by your computer, you need to follow the steps in this article to resolve that
Also, some basic isolation needs to be done. Does it show up in itunes on any other computers? do you have other cords you can test with to see if it might be the cord? if the phone doesn't show up on any computers, it's likely your phone has a hardware issue
http://support.apple.com/kb/TS1538?viewlocale=en_US is the article to use if you want to concentrate on trying to get a particular computer to recognize your phone

My iPhone 3GS won't isn't recognizable after updating to iOS 6.0.1. I have a MacBook and an iMac. Both are also up to date. iPhone 3GS turns on, and charges from wall. Does not get recognized by either computer. Help!

My iPhone 3GS has worked like a charm. I stupidly agreed to do the software update today, and now both of my computers ignore it. Both computers are Mac. Both are updated. This is extremely frustrating, since I need my phone today for work purposes, and since I can't add music to it...it's basically useless. I use it as an MP3 player to play music during wedding Cocktail Hours.

iOS: Device not recognized in iTunes for Mac OS X

After getting a new desktop I downloaded iTunes and authorized my new computer and then de-authorized my old one, When I try to update my 5S it says my phone is not authorized and list my wifes email address as the account holder and not mine. How

After getting a new desktop I downloaded iTunes and authorized my new computer and then de-authorized my old one, When I try to update my 5S it says my phone is not authorized and list my wifes email address as the account holder and not mine. How do I correct this. I am using Windows 8.1 . My wife has never had an iTuunes account

Hello Lakesidetom,
It sounds as though you are experiencing an issue with an Apple ID and authorizations. Based on your post, it sounds like you are familiar with the authorizing and deauthorizing process. The Apple ID in question (your wife's email) may be originating from the iPhone you are attempting to update. Is it possible that your wife created an Apple ID or iCloud account which is signed in on that iPhone? Below, I have included links to some resources that may help you determine if your wife has created an Apple ID:
How to find your Apple ID - Apple Support
Use these steps if you forgot your Apple ID or aren't sure that you have one.
Apple - My Apple ID
If you can't remember your Apple ID, just provide us with some information and we'll find it for you. Then we'll help you reset your password.
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D

I have a friend who was going to sync her phone with my computer to get the new update.. how do i add her phone with out her losing everything on her phone and not getting all my info on her phone..

i have a friend who was going to sync her phone with my computer to get the new update.. how do i add her phone with out her losing everything on her phone and not getting all my info on her phone..

First, create a separate login on your computer for your friend. Do this BEFORE you do anything else. Next, make sure iTunes is up to date. Then:
1. Disable auto sync when an iPod/iPhone is connected under Preferences>Devices in iTunes.
2. Make sure you have one contact & one event in the supported applications(Address Book, iCal) on your computer. These entries can be fake, doesn't matter, the important point is that these programs not be empty.
3. Connect her phone, iTunes running, do not sync at this point.
4. Store>Authorize this computer.
5. File>Transfer Purchases(To make sure all purchased content on her phone will be in her itunes library).
6. Right click in the device pane & select reset warnings.
7. Right click again and select backup.
8. Right click again & select restore from backup, select the backup you just made. When prompted to create another backup, decline.
9. This MUST be followed by a sync to restore her itunes content, which you select from the various tabs, You'll get a popup regarding her contacts & calendars asking to merge or replace, select merge.
You should be good to go.

Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black. Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in, any ideas?

Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black. Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in so I cannot restore or anything. Looks like the screen is on it's just unresponsive and black obviously. Has anyone had this problem? I was updating via wifi right in front of my router and my computer.

Spoke to a "senior advisor" in the Apple TV department. Her suggestions: change channel in router to minimize/eliminate wifi interference from other users; move router away from any metal - i.e., DVD player, phone modem, etc.; keep router away from wireless 2.4 gH phones, which are "notorious" for crashing wifi routers. So she confirms that the problem is one of connection to router suddenly dropping out.
My own feeling is that none of these fixes will do the trick, because it seems pretty clear that there is a hardware component here - the timing of the drops seems like an overheating issue. It takes 35-40 minutes for the box to warm up enough for the first drop; then each consecutive drop happens quicker than the one before, as it heats up more. Each time it drops, its tiny brain gets a little more scrambled; last night it finally wouldn't start up again at all.
My suggestion is that everyone who is experiencing this problem, please call Apple tech support and ask to speak to a senior advisor in the Apple TV department. Make them aware of this problem!

I am getting the message "The windows installer Service could not be accessed when trying to install Itunes on my new computer, any help would be appreciated.

I am getting the message "The windows installer Service could not be accessed when trying to install Itunes on my new computer, any help would be appreciated.

Hey there Frank0619,
If you have not been able to install iTunes because the Windows Installer service is not available, I would recommend the troubleshooting in the following troubleshooting to help.
Issues installing iTunes for Windows
These in particular:
Make sure you have an administrator account.
To install iTunes, you'll need to log in to your computer with an administrator password. If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You could also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Install the latest Microsoft Windows updates.
To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8 with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Download the latest version of iTunes.
The latest version of iTunes can be downloaded at http://www.apple.com/itunes/download/.
Disable conflicting software.
Some Windows background processes can cause issues for other programs and processes. These conflicts can prevent applications, such as iTunes, from installing. Disable conflicting processes by starting your computer using MSConfig:
Using Msconfig to troubleshoot conflicts in Windows XP
Using Msconfig to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8
Some security software made by other companies can't be disabled using MSConfig. If you've installed security software and you're having issues installing iTunes or QuickTime for Windows, you might need to disable or uninstall security software to resolve installation issues.
Restart your computer.
Install iTunes.
Thank you for using Apple Support Communities.
All the best,
Sterling

I have a MackBook Pro I updated to Maverick and now my internet won't work and all my programs freeze and I have to restart my computer.

I have a MackBook Pro I updated to Maverick and now my internet won't open and all my programs freeze and I have to restart my computer. The only program that doesn't freeze is Microsoft Word.

Back up your documents and everything else important to you, not that there is any reason to believe your hard disk may be failing, but the symptoms you describe may presage an impending disk failure, and you should have backups anyway.
To help determine the possible causes of this behaviour read the following. None of what follows is intended to fix anything, but it will provide the additional information required to advance troubleshooting:
Boot OS X Recovery by holding ⌘ and r (two fingers) while you start your Mac. At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red.
When it finishes restart your Mac and test again for operation. If it's still not behaving as you expect it should, please post the results of EtreCheck in accordance with the following instructions:
Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Go to his website, download and run EtreCheck:
http://www.etresoft.com/etrecheck
Etrecheck will be in your Downloads folder. Open it from there. You may see the following dialog box:
Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.
It will take a moment to run as it collects its data.
Copy and paste its output in a reply.
Do not be concerned about anything that says "Problem" or “failed” or anything else that may appear in red.
EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.
When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.
After completing the above please determine if the problems also occur in "Safe Mode":
Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
You must disable FileVault before you can start your Mac in Safe Mode.
Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
To end Safe Mode restart your Mac normally. Shutdown will take longer as well.

Hello there! I have updated iPhone 3GS software but once the update got completed the phone is not getting just restarting it again n again. Please help.

Hello there! I have updated iPhone 3GS software but once the update got completed the phone is not getting just restarting it again n again. Please help.

Hello Amarchand Sharma,
Are you working with a Windows computer? If so, the resource below may help you troubleshoot the issue you are having restoring your iPhone.
iOS: Unknown error containing '0xE' when connecting to a Windows PC - Apple Support
http://support.apple.com/en-us/TS3221
Regards,
Judy

I have updated to iOS8. Now cannot connect to BT speaker I have been using for months. BT discovers it but will not pair. Help please

I have updated to iOS8. Now cannot connect to BT speaker that I have been using for months. BT discovers it but will not pair. I have tried switching both off & on but nothing helps.

I am sure the BT speaker not the problem because it works fine with iOS8 on my iPad!
... And no I am not trying to connect both at once. To be sure I have switched the iPad off completely and switched the speaker off & on but still with the same failure to pair. The iPhone sees the speaker but then gives me the pairing unsuccessful message when asked to connect.

After trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!

after trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!

you'll want to restore it using itunes and recovery mode
http://support.apple.com/kb/ht1808

I am trying to connect a Macbook Pro to a projector for a Powerpoint presentation. When I use a VGA cable, the color of the projected images are not good. When I use a USB cable, the projected image includes the presenter notes on my computer screen?

I am trying to connect a Macbook Pro to a projector for a Powerpoint presentation. When I use a VGA cable, the color of the projected images are not good. When I use a USB cable, the projected image includes the presenter notes on my computer screen?

To move an iPhoto Library to a new machine:
Link the two Macs together: there are several ways to do this: Wireless Network,Firewire Target Disk Mode, Ethernet, or even just copy the Library to an external HD and then on to the new machine...
But however you do choose to link the two machines...
Simply copy the iPhoto Library from the Pictures Folder on the old Machine to the Pictures Folder on the new Machine.
Then hold down the option (or alt) key key and launch iPhoto. From the resulting menu select 'Choose Library'
and select the Library that you moved. That's it.
This moves photos, events, albums, books, keywords, slideshows and everything else.
Your first option didn't work because you imported one Library to another. Every version and thumbnail is imported like a distinct photo, you lose all your Albums, Keywords etc., the link between Original and Previews is destroyed, the non-destructive editing feature is ruined and so on. In summary: it's mess.
Your second option didn't work because you simply referenced her library on the old machine.
Regards
TD

After the latest update, all my apple products reverted to an old icloud account. As it no longer exists, I cannot get into it to delete it and add the correct id. How can I change this, especially on my Macbook pro?

After the latest update, all my apple products reverted to an old icloud account. As it no longer exists, I cannot get into it to delete it and add the correct id. How can I change this, especially on my Macbook pro? There is no p/w related to it and even though I tried to reset "password" it won't allow as the id does not exist, neither does the email associated with the old id. How do I switch it to a newer id?

It's all rather odd because the old account cannot 'no longer exist' - if you don't have the correct password you won't be able to get into it, but you can't actually delete an iCloud account from the server.
I'm afraid you will need the services of iCloud Support. If you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee.

HT1212 my itunes says it can not sync my ipod touch key in password on the device but my ipod touch says ipod disabled connect to itunes and doesnt give a option for my password how do I unlock my ipod

my itunes says it can not sync my ipod touch key in password on the device but my ipod touch says ipod disabled connect to itunes and doesnt give a option for my password how do I unlock my ipod

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

TS1717 I am on Windows 7. Yesterday I ran an update on iTunes, today when I try to launch iTunes I get the following message: This copy of iTunes is corrupted or not installed correctly. Please re-install iTunes. I am worried that I have now lost my music

I am on Windows 7. Yesterday I ran an iTunes update and today I receive this message when I try to launch iTunes: This copy of iTunes is corrupted and not installed correctly. Please re-install iTunes. I am woried that I have already lost my music and don't want to re-install.

I found this on another discussion board and it really helped, I didn't have to uninstall anything and didn't lose any music
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair".

I have connected my iphone5 to update the ios8 sofware, now it is stuck in the plug-n screen indicating itunes. the phone is not getting recognized when logged in to itunes on the computer

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