I have downloaded a film that appears in my iTunes library, but it won't play. What can I do?

I have downloaded a film into my iTunes library which appears but it won't play. Essentially, when I click to start the film I just get a black movie screen with the control console, but no film. What can I do as I don't want to delete it and download it again at additional cost?
Thanks in advance.

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

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I downloaded some books that appeared to be in English but they aren't, how can I get my money back?

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Are they described in the store as being in English ? If they are then you could try deleting them from the bookshelf in the iBooks app and redownload them via the Purchased link in the ibookstore in the app : re-downloading.
If they re-download in the wrong language again then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find the books and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

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Hello CTGame,
Welcome to Apple Support Communities.
It sounds like there’s a grayed out song in your iTunes library that can’t be played or downloaded again like other past purchases. Try taking a look at the article linked below and verify the computer is authorized to play that content.
How to troubleshoot iTunes Match - Apple Support
Songs appear to be missing
Songs containing DRM (Digital Rights Management) might not appear in iCloud, or might appear grayed out. This can occur if your computer is not authorized to play that content. Try authorizing your computer, then manually update iTunes Match. To determine what Apple ID your computer needs to be authorized for to play a specific song:
Locate and select the song in your iTunes library.
Choose File > Get Info.
In the Summary tab, locate the Account Name field in the right column. Write it down.
Click OK.
Choose Store > Authorize this Computer.
Type in the account name from the Summary field and enter its password. Click Authorize.
Choose Store > Update iTunes Match.
So long,
-Jason

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Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads with the same problem then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the track from the Music app on your iPad and redownload it via the Purchased tab in the iTunes store app (or via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes).
If you aren't in a country where you can re-download music or if the re-downloaded version also doesn't works then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Swipe your Home page to the far right and do a Search of your audio book.

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If the music is purchased through iTunes:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
If the music is not purchased through iTunes:
Senuti — Recover music from your iPod, iPhone or iPad to your Mac

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HT201272 Downloading past purchases not appearing in my iTunes library

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I signed in and out of iTunes, started my computer back up several times, tried downloading past purchases to no avail. Despite actually being able to dowanload my past purchases from the iTunes store, they dont show up in my iTunes library, and they then show up as "downloaded"!
Worst of all, they are not in any folder on my computer, neither in the iTunes folder or in my personal folders or even in the junk folder! I am lost and need help

Are you going to Purchased here:
And when you go there, do you see something that looks like this:
You can also try transferring the purchases from your iPhone: http://support.apple.com/kb/ht1848

I just got "The Yellow Submarine" book. I downloaded it, it appears to be in "Books," but it won't play. Double clicking or clicking "Play" has no effect. How do I get it to play?

See question above.

The book is only the book, and artwork. It's a really horrible plan by Apple.
I purchased the album and the HD movie also. Album downloaded the day after the book, as did the movie. Downloaded to a Mac Pro with a 30" Apple Cinema Display.
Music is fine, book is fine.
Can't play movie. Tells me it can only play on displays capable of Hight-bandwidth Digital Protection. What the ****? It won't play on anything. Nothing about this in the iTunes store, either.
It will play via AirPlay on my Apple TV and transfer to my iPad, but not play on my Mac. What the **** is up with that?

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I have an Installtion Alert on my Desktop saying" In order to continue installation, please close the following application. iTunes! But I dont have iTunes running right now and I cant get anything updated or installed. Its just frozed right now. Whats the best plan?

See this User Tip by turingtest2
https://discussions.apple.com/docs/DOC-6562
JimmieJag wrote:
2. If I reinstall it, will I lose my store credit and non-iTunes songs?
Nothing should be lost... However... it is both Prudent and Recommended that a backup should have been created and maintained.

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The iPod backup that iTunes makes does not inlcuded synced media like apps and music. Thes those iTunes are not restored to the iPod unless they are in the iTunes library.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

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If she bought them using the iTunes app on the phone they should have automatically downloaded. iTunes Match has nothing to do with iTunes-purchased content; it is only for content from other sources. Launch the iTunes Store app on her phone, tap on More, Purchased, Music. Do they show up? Do they show as downloaded?

I have downloaded a film that appears in my iTunes library, but it won't play. What can I do?

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