I have downloaded itunes, but whenever I try to play a song that I have already purchased I get a message that tells me that my computer isn't authorized. How do I authorize it? This is a new computer.
I have an itunes account with a lot of songs. I just bought a new computer, and whenever I try to play a song that I already paid for it tells me that my computer is not authorized. How do I authorize it? I had a new computer before and never had any problems playing the songs. Please can anyone tell me how to authorize my computer?
There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:
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If after you download the movie, you navigate away and do something else with your Apple TV the content you have downloaded will be overwritten and you'll need to download it again. It's a pain in the neck for many who have slow downloads but it's something that comes with using volatile memory rather than a hard drive for storage.
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Dear Katty,
Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso -
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can anyone help?Ok, Below is what worked for me somewhat.
Okay ... try downloading and saving a copy of the iTunesSetup.exe to your PC from the Apple website:
http://www.apple.com/itunes/download/
Now download a trial version of WinRAR:
http://www.rarlab.com/download.php
Open the iTunesSetup.exe with WinRAR, and try to run the standalone install of Apple Application Support from the AppleApplicationSupport.msi you find in there.
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I called Apple Support and they walked me through it. They told me to basically copy and paste my music to the external hard drive. (I think.) Or maybe it was they had me transfer a folder to the EHD. I don't exactally remember it was a few years back. But I tried to plug in the EHD before starting and...nothing. Still says same thing, "locate file."
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From iTunes: Advanced iTunes Store troubleshooting - Apple Support :
"Error 3001," "-42110," or "5103"
This alert is related to iTunes Store movie rentals and authorization issues.
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Please can anyone help me as apple will not help unless i sign up for a new product agreement which i cannot understand as every thing worked before this so called very latest software that everyone cant do without ?????I had the same problem with some apps and printer setup software. SInce Rosetta has been discontinued on Lion my only solution was to restore to 10.6 since the manufacturers either have not yet or will not release updated apps. In this case you have to determine how important those old PPC apps are to keep around and if there alternitives that are available to replace the functionality. I would expect a broadband provider to update thier apps if it is something that is required to connect.
Mike -
I bought a film on iTunes and whenever I try and play it it says "your computer is not authorised to play this" and so I type my password in and it says "your computer is already authorised" and then doesn't play the film. Can anyone help?
ah this is a simple fix. open itunes go to store on the top menu bar and click store. scroll down and click
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Hello Jtc66,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Have a nice day,
Mario
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