I have Elements 12 on my pc.  I installed elements 13 but it will not boot up. Both products are registered with Adobe.When I sign in to 13 and then accept the software agreement it does not load.  Do I need to uninstall Elements 12?

Pertaining to my question above.....I have uninstalled Elements 13 and then re-installed but I have the same problem as stated above.  Any ideas on how to solve my problem?  Elements 12 boots up just fine.

cactisken
You should not have to uninstall Premiere Elements 12/12.1 in order to install and run Premiere Elements 13 on the same computer unless your computer is overloaded and the computer resources are compromised. Just use one program at a time.
Can you still use 12/12.1 on this same computer that will not let you use 13?
What specific Window operating system are you using?
Let us go through the usual drill...
1. Does the problem exist with and without the antivirus and firewall(s) disabled?
2. Are you using a pen and tablet device instead of a mouse?
3. Did you install the program with antivirus and firewall(s) disabled?
4. Disable the SLCache Folder found in Windows 7, 8, or 8.1 64 bit
Local Disk C
Program Files (x86)
Common Files
Adobe
and in the Adobe Folder should be the SL Cache Folder that you delete or disable by renaming the Folder
from SLCache to SLCacheOLD.
5. Are you running the program as Administrator and is the latest version of QuickTime installed on the same
computer as Premiere Elements 13?
Let us start here and then decide what next.
Thank you.
ATR

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