I have enabled iTunes and App Store fingerprint authentication on the iPhone 5s. However I still receive a prompt for my Apple ID password vs my Fingerprint. Any way to resolve this?
I have enabled iTunes and App Store fingerprint authentication on the iPhone 5s. However I still receive a prompt for my Apple ID password vs my Fingerprint. Any way to resolve this?
Ok thanks - that explains it:
From the Apple article: "
Note: Touch ID cannot be used for purchases if Require Password in Settings > General > Restrictions is set to Immediately."
Not sure why - but clearly intentional.
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Cannot log into iTunes and App Store since 6.1 update (iphone 5)
I see many other of you having trouble with App Store in other discussions (App Store shows blank), me too.
And I also cannot log into iTunes through Settings-->iTunes & App Stores. After putting in my Apple ID and password it just doesn't go anywhere.
All of these started since I updated my iphone 5 from 6.0.2 to 6.1 yesterday. I've also updated my ipad 3 but it works just fine.
Any one can help?Hi foxlolo,
Have you tried doing a reset on your iPhone? Press the Home button and the Power button at the same time and hold them down until the Silver Apple appears. Once it has fully reset, try to log into iTunes again on your phone.
Hope this helps!
Cheers,
GB -
HT201363 My iTunes and App Store won't accept the new password that I reset, why?
Couldn't get into my iTunes and reset the password. Now I can get into it from my other devices, not my iMac. I've reset the password twice with no resolution. Can anyone tell me why this is occurring, and what I can do to resolve it?
Thanks
ScotTry here > Frequently Asked Questions About Apple ID
If nothing there helps, use the email form here > iTunes Store - Contact Us -
Intranet Apple ITunes and App Store
Hi
In our network environment, we are trying to limit a group of computing devices to only communicate in a secure environment. If we could limit these units to always communicate with a server in a DMZ zone, and the server pass the information to the small group of computing devices.
Is it possible to configure a Mac or windows platform server to work as a relay that can provide connectivity to iTunes and the App Store?
The goal is to have, in a secure environment, access to iTunes and App Store content without having the computing devices ever reach the internet.
ThanksThe "13" is, I believe, embedded in US Federal law. That does niot answer your question, however.
If you are using a Mac, you can set up accounts for the children and use parental controls to limit acces to things. If you want them to buy things, do it through your own account under control.
Barry -
My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!
The recommended solution for most families is to share the same Apple ID for iTunes and App Store purchases, so you can share your purchases, but us different IDs for iMessage, FaceTime and iCloud. With this arrangement, each person can automatically download purchases made on the shared ID (by turning this feature on in Settings>iTunes & App Stores), while keeping their FaceTime calls, text messages and iCloud data (including photo stream) separated. There is no requirement that the ID you use for purchasing be the same as the ID you use for these other services.
This article: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/. -
how do I have 1 apple id for the family to use in the iTunes and app store and a different apple id for iCloud and FaceTime and imessages?
See also Using your Apple ID for Apple services
specifically the section "Using one Apple ID for iCloud and a different Apple ID for Store Purchases". -
Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.
Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy -
For some reason the Apple ID window in iTunes and App Store now seems to suddenly have a character number constraint which prevents me using my 29 character Apple ID. As a result I am unable to enter the final few characters of my Apple ID which I have had for many years. Does anyone know what has caused this?
You need to ask Apple for assistance with getting back into your old ID. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to resolve this issue through the Account Security team, fill out and submit this form.
(118441) -
I try to go to itunes to see how much I m spent on itunes and app store and I can not and tries several times! I was told that they charged me wrong and I will return the money as they will do in what way? I need to know how much I have spent urgent plea
You can sign into the iTune Store and check your Purchase History.
http://support.apple.com/kb/ht2727 -
My Ipad 2 has tried to shot down now for 3 hours, just before I could not open Itunes and App Store but Email and other apps was working. them I tried to shot down but I have now for now for more that 3 hours black screen whit turning wheel. any I deas what too do
See Here for
iPad Basic Troubleshooting
http://support.apple.com/kb/TS3274
Unresponsive iPad
http://support.apple.com/kb/TS3281 -
i have reset the settings once in my iphone 6 . updated to iOS 8.1.2 but recently faced issue in itunes and app store as it wont shut down the automatic downloads. what to do?
Hey there
smrt.neha31,
It sounds like you want to disable the Automatic Downloads from the iTunes Store and App Store on your iPhone. Take a look at the article linked below, it provides information that should help you both enable and disable the feature.
Enable Automatic Downloads - Apple Support
So long,
-Jason -
ITunes and App Store apple ID disabled?
So my Apple ID for both iTunes and App store has been disabled for the past 1-2 weeks now and I have tried multiple credit cards(my dads) and none have enabled it, yet all the credit cards have worked for buying various other things. It wont let me update apps, redeem itunes gift cards, buy songs or download free apps. I went into my local Apple Store and they said they didnt "have the right equipment to fix this issue" and to contact apple support. But nothing has worked?? Any ideas how to fix this? Need this issue resolved ASAP! Thanks!
You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
Why is my Apple ID not working in iTunes or App Store on my iPhone? When I try to buy apps or music it asks for Apple ID so I enter my info and nothing happens. When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account. I do not have this problem with iPad ID is stored and can be used in App Store and iTunes. I have just upgraded to 5c and it's still a problem.
LeesaHeeley wrote:
When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account.
When fist setting up your new iphone you will be asked to log in with an apple id and password. If this did not happen you can then do as you suggested going to settings to itunes and app store and add your apple id login. This apple id login must have already been created for the iphone to accept it. If this apple id is already created but is not being accepted by your iphone you then should shut down your iphone and restart the device.
Good luck. -
How do I turn off the Genius app in App Store. I've gone to Settings/Privacy/Location Services/System Services then swiped Genius for apps 'off''. Also, I've gone to Settings/ITunes and App Stores/Click on AppleID/View Apple ID and then turn off Genius. Still nothing has worked. I'm still stuck with Genius offering the same apps to me. Mind you, once I click on the App Store there is nothing I can do but swipe left and right. There's absolutely nothing at the bottom of the screen like a features tab, nothing. There is, however, a categories button at the top, but that's it. Irrelevant.
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