I have just bought a brand new iMac plugged it in and nothing, black screen any suggestion, not a great start to my first mac experience
I just bought a new iMac, plugged it in and nothing, black screen any suggestions and the apple support function is no help, real glad I bought the apple care plan and you can only use that if your machine turns on!
If you bought the computer at an Apple Store return it. Let them know you aren't happy about your start in the Mac world. If you bought the computer online and have an Apple Store nearby you can take it there even though you didn't buy it there. Note: if going to an Apple store go online and make an appt with the Genius. Stores tend to be busy so this will give you a time to know you can walk in and pretty quickly get attention. Just walking in with a dead computer you may have to wait a while.
No Apple store nearby? No problem, call AppleCare and they'll take care of you. Ask for expedited return & shipment and again, let the technician know you are new to the Apple world and not happy. The last time I brought home a dead computer I not only got a replacement right away but I got an Apple gift card for my inconvenience.
Similar Messages
-
I have litterally just bought my iMac with 2.7GHz Intel Core i5 and 8GB 1333 MHz DDR3 so why is Word barely functioning?! I have more than enough free memory but Word is operating so slowly it takes a full minute for the cursor to stop spinning after selecting a section of the page to start typing in....it is utterly unusable in this state and I am very angry that this should even be an issue with a brand new iMac!
I would really appreciate any help or advice you have to offer.Will not use up a license.
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
AppZapper
Automaton
Hazel
CleanApp
Yank
SuperPop
Uninstaller
Spring Cleaning
Look for them at VersionTracker or MacUpdate.
For more information visit The XLab FAQs and read the FAQ on removing software. -
Just Bought a Brand New IMAC......
My Itunes folder and all my music is on my laptop PC. What is the simplest way to move/transfer everything from my PC to my new IMAC. Thx.
There is a good general guide to switching from Windows to Mac at the following link that touches on moving music as well How to Move to a Mac - Get your stuff from your PC to your new Mac
There are also these guides:
How to move music between authorised computers
Networking with a Windows PC
Don't forget by the way if you have purchased any tracks from the iTunes Music Store to deauthorise your old PC if you are disposing of it so you don't use up your 5 allowances How to move music between authorised computers -
Tying to get what I delete off my I pod touch 5 to my iTunes...
What exactly happens when you try to sync?
Does iTunes see the iPod?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
If so have you done anything like update iTunes on the computer since it last successfully synced?
Do the songs play in iTunes?
Does any media now sync to the iPod?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method
Managing content manually on iPhone, iPad, and iPod -
I have just bought a brand new Ipad mini and started setting it up. I had updated to os7.4 and after it finshed installing I had to leave it before answering all the set up questions. When I switched it back on it asked me for a pass code which as far as I'm concerned, hasn't been set up yet. Anyone know whats going on!
Hi robertbpage,
Thanks for using Apple Support Communities. If the iPad mini is asking for a password that you do not know, this article has steps you can take:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Cheers,
- Ari -
Just bought a brand new airport extreme and having trouble with it being recognized. My mac is version 10.5.8. What should I do?
The new AirPort Extreme needs the 6.x version of AirPort Utility, which comes packed in with Lion 10.7.5 or Mountain Lion 10.8.x......or......you can also configure the device using an iPhone or iPad running a recent iOS.
From Apple's Specifications:
Setup and Administration
iPhone, iPad, or iPod touch with iOS 5 or later and AirPort Utility 1.3
Mac with OS X Lion v10.7.5 or later and AirPort Utility 6.3
A few options.....
Borrow another Mac running Lion or Mountain Lion for 10-15 minutes and set it up. The Mac running 10.5.8 will be able to connect to the wireless....but it will not be able to make any changes to the configuration of the Extreme.
Update to Lion or Mountain Lion.....but check first to make sure that your Mac will support the operating system first.
Use....or borrow an iPhone or iPad to set up the Extreme -
I just bought a brand new I pad 2 in New York from the apple store in grand central. I got to Scotland and am trying to get it to activate and it keeps saying activation failed :( help !!! Please x
If it is brand new, bring it back to Apple before the warranty expires, if you are using iTunes on a Mac.
If the Apple Genius Bar is 10 hours drive away then I would suggest, when you want to sync, disconnect from Internet, stop your Antivirus and sync your Ipod.
Very advisable to disconnect from Internet when you stop any Antivirus program. -
I just bought a brand new Cannon GL2 camcorder and I am trying to import...
I just bought a brand new Cannon GL2 camcorder and I am trying to import some video footage into Final Cut Pro version 5.01. Whenever I put up the Log and Capture screen and turn my camcorder on the computer starts to think(the spinning color wheel) and not let me do anything else not even press play unless I completely turn the camcorder off again which defeats the whole purpose of me even importing footage. I don't understand why the Log and Capture screen won't let me import any video my old Sony Digital Hi8 was importing just fine a day ago, but now that I bumped up to the GL2 for some reason the Log and Capture screen isn't doing it's job so well by the computer starting to think(the spinning color wheel) instead of working. I have used the Cannon GL1 in the past and it worked like a charm. So I don't understand why the GL2 wouldn't be any easier? It is just giving me this problem and I don't know wether it's the firewire bus or what? Can someone please help me with my dilemma?
Ha...ha..very funny...but ah yeah from reading other posts on the "Canon" GL2 I figured out that you can't have multiple devices plugged into the firewire bus at the same time while you're importing video into Final Cut Pro. That's a HUGE bummer...thanks guys for your help you where fast and reliant. But now I have another problem my internal hard drive only has 4 GB out of 75 GB and my applications take up at least 40 GB of space. How am I going to connect my 600 GB external hard drive to the computer and import footage at the same time? Can you guys help me with this now?
-
Just bought a brand new iphone 5. But the battery doesnt even last. I have changed all the location services n all. Still it doesnt last even half day. And the usage isnt heavy. My wife is using it, so it doesnt have a heavy usage. Tried every thing.
Gidday, I had the same problem when I bought my iPhone 5. If you drain the battery right down to nothing until it is completely flat and then recharge it 100%, drain it again, and fully charge it you should be good to go.
Hope this works..... -
I just bought a brand new Photoshop CS5.
I just bought a brand new Photoshop CS5. When I start the installing from the cd I have to type in my serial number, which is <serial number removed> The installer says "This serial number is used for Photoshop CS5" all is good. After installing the program, I start it for the first time. Then I have to type in my serial number again for Photoshop CS5 Extended Trial, but now it says "This serial number is not valid for this product".
What is wrong? What am I doing wrong?I am guessing that you do not want to use the CS5 Extended version if you only purchased the non-extended version. Serial numbers are product specific. If you continue to have problems, contact Adobe support thru chat:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
Is anyone as frustrated as i am...just bought a brand new 13" powerbook to find that I can't load my adobe creative suite 2.3 software using the lion os! I need solutions that do not involve spending more $$$$ one the newest CS version. After googling problem, I find I am not the only one. Apple told me Creative Suite 3 would work, but others said no. Version 5.5 seems to be most reliable. Any feedback would be greatly appreciated.
No, you're not the only person who failed to do any homework before making your purchase. You will have to upgrade your Adobe software at the very least. Before you post another complaint about what doesn't run see
About incompatible software (OS X v10.6, OS X Lion, OS X Mountain Lion)
The Lion Compatibility Site -
Bought a brand new iMac, got free Lion upgrade, installed it, NO SOUND
I went to best buy because I am opening a recording studio and i was sick of dealing with software a driver issues that i was having with Windows. So i bought a brand new iMac, it came factory with snow leopard but i was elligible for the free upgrade to lion, which i downloaded from the app store. I ran installation, and since then i have no audio control, when i go into "sound" settings it shows no audio input or output devices. This is my first time owning a mac so i am very unfamiliar with the operating systems and what not. This is quite frustrating when the main reason i bought this computer was for music and now i have no audio. I bought a Mac so i didnt have to deal with these sorts of issues. haha. if you have any insightful information for me, please shre. thank you.
Hello:
Try two things:
Reset the SMC and PRAM (instuctions in knowledge base articles.
If that does not help, either take the computer to an Apple strore or call Applecare. You are within the warranty period so there should be no cost to you at all.
Barry -
I have just received a brand new IPOD Touch ,it will not turn on, i have connected it to my cmputer, it does not show that its charging and is not recognised in Itunes. I have tried the holding down the power and home buttons which also didnt work. Any Ideas Please ????
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I have just opened my brand new Macbook Pro and I'm a first time mac user. I have tried to download flash to enable me to watch youtube clips, but on trying to download it, it says I need to close Safari but after doing so, it still won't respond. Any tips? Help?
Actually you need to quit Safari which is different from closing. With Safari open go the menu bar for Safari/Quit Safari.
Mac 101: Get Started Using A Mac -
I just bought a brand new iPhone 5s and a huge problem is that when i try to sync my music to my iPhone 5s, under the music tab it says that i can only access my music via iCloud. is there anyway to sync your music from your computer?????
The ! sign before the song means that the actual song is no longer on your computer and/or iTunes library.
Maybe you are looking for
-
SPARC architecture ERROR while installing
Hi , I am trying to run my program,but it gives an error like /export/home/uxapps/workshop/SUNWspro/bin/../WS6U2/bin/fbe: "/tmp/yabeAAAAoaGRg", line 2139: error: cannot use v8plus instructions in a non-v8plus target binary /export/home/uxapps/worksho
-
My ipad automatically tried to update skype. It has been installing for 3 days and the message waiting is on the icon. I am unable to delete skype to try and re install. I have gone to the licence page but there is nowhere that I can agree the terms
-
.Vsd to PDF layer control with LiveCycle
I am currently working on a project involving drawings created in Visio with Multiple layers. I have Acrobat 8 and have converted these drawings to PDF, which brings all layers in the drawing with it. I am creating a form for users to fill out, and w
-
I upgraded to Lion. How can I retrieve all my former mailboxes?
After the upgrade, my inbox is intact with email back to April 2011, when this computer was purchased. I had emails dating back to 2008 in other mailboxes. Now I can't find those emails or the mailboxes. I thought I followed the instructions cor
-
Hello everyone, I cant figure out the javascript to have a button do a save as and use content from a field as the new file name. Can anyone help me with this?