I have just had a replacement IPad as the camera stopped working. Now the new iPad won't recognise my aol e mail for face time as well as my apple id. I have tried adding as a second e mail, but it says already in use

I have just had a replacement iPad as the camera stopped working.
Now the new iPad won't receive FaceTime calls at my aol.com email.
If I try to add it as a FaceTime address it just says email address already in use.
I guess it is still linked to the old iPad in some way
Any suggestions? The old I pad is wiped and back in the store

This Apple article should be able to help ya out -> iOS: FaceTime is 'Unable to verify email because it is in use'

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