I Have just returned from a 2 week vacation and had left my iMac plugged in, I noticed we suffered a power cut during our absence from home and now the iMac won't power up, help !

What have you tried?
A safe boot?
A recovery boot?
Allan

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I have just returned from holiday and reset my phone to icloud having been informed I wouldn't lose any iformation. I have lost all my holiday photos. Does anyone know how to retrieve these please?

I have just returned home from holiday and reset my phone to icloud (having said it wouldn't lose any information) I now find that I appear to have lost all my holiday photos. Has anyone got an idea how to retrieve them?

If you've enabled PhotoStream, you should be able to find photos there. Otherwise, you are SOL.

I have just returned from a business trip to China and my Macbook is not well. My internet connection is very slow and drops out intermittently. Is there a utility I can run which might clean it up.

I have just returned from a business trip to China and my Macbook is not well. My internet connection is very slow and drops out intermittently. Is there a utility I can run which might clean it up.

Hello,
I have very similar problem. Suddenly Firefox stopped work - It was working few days after ver. 4 update. I was looking everywhere for some solution but nothing worked.
- uninstalled firewall - did not worked
- added full exception for Firefox into the firewall - did not worked
- Firefox reinstall - did not worked
- Firefox complete reinstall (registry included) - did not worked
- IPv6 diseabling - did not worked
- diferent proxy options (no proxy, system proxy, autodetect proxy) - did not worked
- new firefox profile - did not worked
- complete coockies, history... deleted - did not worked
- there is only one solution which partly works - I have used public proxy addresses for Firefox but the ping is (750ms), down/up (0.8MB/0.2MB originaly (10MB/2MB) and yes I have tried different proxy server from different countries from my included.
- IE is working perfectly and without proxy
- other companies browser - did not worked too
- only IE is working
- I have used three different malware, trojans, spyware, anti-virus programs and nothing
It seems to me as hopeless situation or very clever move from Microsoft, I am forced to use IE - at least this works
Any ideas, solutions?
System Windows 7, firewall Comodo Internet security
Thanks everyone for the help

Hi All, I have just applied an update to Photoshop CC and now the product won't open. I get an error

Hi All, I have just applied an update to Photoshop CC and now the product won't open. I get an error message 'Photoshop.exe - Entry Point Not Found'... any suggestions?

It won't open at all... that's the problem. When I try to execute the program, I get the 'Photoshop.exe - Entry Point Not Found' error message.

HT1414 When updating my iphone with new software it came up on screen with the cable and itunes sign (which is what I should get when restoration has been completed) yet it is still saying restore. I have tried 3 times and the screen won't change. HELP!

When updating my iphone with new software it came up on screen with the cable and itunes sign (which is what I should get when restoration has been completed) yet it is still saying restore. I have tried 3 times and the screen won't change. HELP!

If the sign does not go away it has not completed the restore. So you are incorrect when you say it "keeps completing the restore" if that message is still displayed.
Do you get an error message? If so, what is the error number?

I am trying to install the latest update for HP Printers, it will not completely install ,now my printers won't work. Help!

I am trying to install the latest update for HP Printers, it will not completely install ,now my printers won't work. Help!

Hello Carolyn - Thank you for your quick response to my concerns, I had already gone to the HP support site and tried to get the latest HP drivers, the site said for Lion 10.7 there was NA version. So, I just used my time machine to replaced the OS from that time spot. I got my printers working again, so all right with the printer. But, the fact remains that I still keep getting the New Update HP Printer in the software update window. But, what happens if I try to download and install it is this: It starts the download, everything seems to come down fine, it starts write the files and then starts moving items into place, the blue bar fills to all most the end and slows down to a stop and never completes the installation. I have left my laptop on over night and it never finishes the operation. I can only force quit the software update. Which has knock out my printer drivers. Now, I just keep unchecking the box in the software updates for new HP printer software. Is anyone else having this problem or is it just my system? Sincerely: Professor G

I clicked "locate" when prompted, now the track won't play at all even from the hard drive though it's listed in iTunes. Can anyone help?

I was prompted to "locate" a track, clicked yes, and now the track won't play no matter where I play it from. I've put it on the desktop, added it to library, tried everything - is there an equivalent "reconnect media" function like in Final Cut Pro? I'd be grateful for any help thanks

Will it play in Quicktime player? If not it may be corrupt and will have to be reloaded from the original source.

HT4061 My iPhone prompted me to download the latest version of iOS7. I did, and now my phone won't power on. It just shows an iTunes icon on a black screen.

My iPhone prompted me to download the latest version of iOS7. I did, and now my phone won't power on. It just shows an iTunes icon on a black screen. When I connect my phone to iTunes on my laptop, the only option it gives me is to restore my phone's factory settings. But won't this erase all my photos, contacts, etc? Any suggestions?

It's in recovery mode. You don't have a choice. You have to restore the phone. Anything that was on it is already gone.
If you've been backing up/syncing on a regular basis, you won't lose anything except what's changed since the last backup.

I have adobe creative suite 5.5 and have just bought a Sony Video Recorder with 4K. What preset should I use for importing video footage? Alternatively do I need a more recent version of the software?

I have adobe creative suite 5.5 and have just bought a Sony Video Recorder with 4K. What preset should I use for importing video footage? Alternatively do I need a more recent version of the software? If so, what version do I need and can I download it from Adobe.

I have adobe creative suite 5.5 and have just bought a Sony Video Recorder with 4K. What preset should I use for importing video footage? Alternatively do I need a more recent version of the software? If so, what version do I need and can I download it from Adobe.

Took apart Macbook pro 13 to remove broken headphone tip in the jack. Had to remove battery to get to the headphone jack. Now the laptop won't start. The power button is just not responding. Battery indicator showed charge of 3 dots initially but now only

Took apart Macbook pro 13 to remove broken headphone tip in the jack. Had to remove battery to get to the headphone jack. Now the laptop won't start. The power button is just not responding. Battery indicator showed charge of 3 dots initially but now only the last dot is blinking. The power cable used to light up green initially but now the green light is gone. I have tried SMC reset, which didn't work. What are my options?

Macbook Pro2067 wrote:
<snip>
What are my options?
Take it to an authorized service center.

I have some songs that have an exclamantion point next to them and I can't get them to sync. I had to move them manually into a playlist and succeeded in doing that but now the playlist won't sync. What's the problem?

I have some songs that have an exclamantion point next to them and I can't get them to sync. I had to move them manually into a playlist and succeeded in doing that but now the playlist won't sync. What's the problem?

I have the same problem and I am very upset. I have heard that Apple/iTunes is removing all songs that are unlicened for this type of download. Apple does not want to be responsible for pirated music. Much of mine is down loaded from CD's. I have to go to search and put in every song and then, if found, put it into My Music then back into iTunes. WHAT A HASSLE. I don't remeber reading anything about this. 224 songs so far. NOT HAPPY.

I tried burning a dvd and it said that it couldn't be verified and ejected the disc. Now the computer won't recognize any disc that I try to insert - it just ejects it. Any ideas?

I tried burning a dvd and it said that it couldn't be verified and ejected the disc. Now the computer won't recognize any disc that I try to insert - it just ejects it. Any ideas?

If the machine is over 4 years old, have the PRAM battery replaced. If the machine is less than 4 years old, look at these possibilities*: http://www.macmaps.com/cdrfailure.html

Greetings: I have multiple iPads and iPhones. I want all to be able to be able to stream to our Apple TV. All of the docs I see say you must have the same Apple ID for all the devices, but we each have our own Apple ID. Is this just a doc short coming?

Greetings: I have multiple iPads and iPhones. I want all to be able to be able to stream to our Apple TV. All of the docs I see say you must have the same Apple ID for all the devices, but we each have our own Apple ID. Is this just a doc short coming?

You can each have your own ID for your own iTunes accounts, but in order for a device to stream via AirPlay to the same Apple TV, everything must use the same homesharing ID. This is not the same as your iTunes account ID (although it can be for one of the devices)

I am running on OSX 10.10.1 and have a 2009 imac intel and I am having severe latency issues. I am not familiar with macs as this is my home computer used by other family members. Any help on how to troubleshoot why such latency issues?

I am running on OSX 10.10.1 and have a 2009 imac intel and I am having severe latency issues. I am not familiar with macs as this is my home computer used by other family members. Any help on how to troubleshoot why such latency issues?

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going

I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going on?

[discussion moved to Acrobat Installation & Update Issues forum.]

I Have just returned from a 2 week vacation and had left my iMac plugged in, I noticed we suffered a power cut during our absence from home and now the iMac won't power up, help !

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