I have no idea what to do next?!
I am posting this here because I have no other ideas of what to do next. I purchased an item in October (a pre order item) and when I got it in December, I noticed it had issues and returned it to the stores. I used $115 in reward certificates to purchase this item. I never received the rewards issued back to my account. I have contacted the RZ Reward Customer Service more than 5 times. Each of those times, they assured me they would send it "to the back office". They themselves were not able to credit my account because it was such a large amount. I realize that. Everyone I have talked to said 3-5 days. I once talked with a nice lady that said my account was not linked and did something that made my points disappear, but then reappear. So that's all good... but still no points. In November, I purchased an item that was not in stock at the store for the 3X points night and my points never tripled like they should have. Each time I have contacted Customer Service about the rewards, I have also mentioned the 3X points issue as well. Today, I talked with a Rep who said she could not find the transaction and would now need to find the receipt. That's all good, cause I still have it (because of no resolution) but, I must ask, Why is this taking so long?! During this duration I have received 500 comp points for my trouble, that's nice... but there is about $125 in points missing from my account... and at some point I want to use them, Maybe not now, tomorrow, or next month... but when there is something I realize that I cannot live one more day without. I hope this helps.... FH
Good morning fathawkeye, and thank you for posting to the forum,
It should generally take between 3 and 6 business days for a certificates point value to repost to a member's My Best Buy™ account following a return or cancellation. Based on the return date, you should have seen 5750 points ($115 in certificates) repost to your account more than a month ago, so I can understand why you might feel frustrated. In my opinion, we should have been able to address the matter during anyone of the phone calls you have made.
With that being said, I would like to go over your My Best Buy™ account with you to ensure it is up-to-date and to also discuss the purchase that may have qualified for 3X bonus points. To accomplish that, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the envelope icon located at the top of the page.
Warm Regards,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message
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I have no idea what to do please help me!
Source: http://support.apple.com/kb/ts2802
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Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
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The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
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Call Apple for Mail-in Service (if available): http://support.apple.com/kb/he57
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Sorry didn't know that the first step was just supposed to be "subject".
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Also please feel free to e-mail the answer because I hate looking for these answers online. It takes me forever to find this section. Not that I have even even gotten a real answer.
[email protected]Hi Sonia,
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