I have Photoshop Elements 12 that was purchased for my Windows 8 system in July of 2014. I have never been able to get the organizer to work. I need help getting this portion of the program to work. I would like to talk with an Adobe tech.

Question

How is it that I can download and use Photoshop Elements 12 program editor and not have access to the organizer???

Answer 1

Hi,
The two applications (organizer & editor) can work independently and only talk to each other when they need to.
Are you updating from a previous version or is this the first?
There are (at least) three ways of starting the organizer:-
1) from the Welcome screen
2) from the editor - see button at the bottom of the editor window
3) directly using windows explorer to locate and double click on the following
"C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe"
[ignore the (x86) part if on 32bit system]
Can you get any of those ways to work? Do you get any error message or does nothing happen?
You could try creating a new catalog to see if that helps.
Start the organizer (in any of the ways) with the Shift key held down while it loads (if it does). That should bring up the catalog manager
Click on the New button (top right)
Give it a name like Dummy or Test and click on OK - that should create & open a blank catalog
Brian