I have purchased an app but when trying to play it says I need an iPad 2 or above (I have a first iPad). Can I get my money back?

Hi, I have just purchased Machinarium. I only have the first IPad. Didn't realise I needed an IPad 2 as a minimum. Can I get the. £2.99 I paid back? (to put towards buying an IPad 2!). Thanking you in advance.

I just found something at the app developer's website ...
"1. If you bought the iPad2 version of Machinarium and you have only iPad1, please contact Apple App Store support for refund or wait until you update your iPad to iPad2 or iPad3."
From here >  http://amanita-design.net/blog/2011/09/10/machinarium-for-ipad2-issues/
Check out the posts at that link. Some users can't get the app to work on the iPad 2  
The developer is obviously not aware of Apple's, "all sales are final" policy.

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