I have purchased lightroom -serial # valid but installer says there is no valid product

I have purchased lightroom 6 and I have gotten as far as entering my serial number and I get a message that the number is valid but the installer cannot find a valid product on the computer. I already have lightroom 5

hi George,
We are glad you found your serial number. In the future if you have issues like this and you need to find your serial number for a non-creative cloud product,start by signing in to your Adobe account. On the Manage Accounts page that appears, all of your registered products and their serial numbers are listed in the Plans & Products section. For more information on locating serial numbers, or on registering a serial number, please see Find a serial number.
Regards,
Pattie

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KRupani wrote:
Hi bertalan,
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Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh
Contact Adobe Support by chat for serial number issues:
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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Many thanks
it worked perfectly
Roland
Von: Arpit Kapoor
Gesendet: Donnerstag, 26. Juni 2014 22:12
An: Roland Wimmer
Betreff: I have downloaded Lr 4.4 on my Laptop in 2013. No I have a new desktop computer. I can enter my konto , have available my serial number but cant find a download possibility. Can you provide me with a clear instruction - thank you
I have downloaded Lr 4.4 on my Laptop in 2013. No I have a new desktop computer. I can enter my konto , have available my serial number but cant find a download possibility. Can you provide me with a clear instruction - thank you
created by Arpit Kapoor <https://forums.adobe.com/people/Arpit+Kapoor> in Photoshop Lightroom - View the full discussion <https://forums.adobe.com/message/6500578#6500578>

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I have purchased lightroom -serial # valid but installer says there is no valid product

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