I have tried many times to reset my apple pw, it says email sent but I am not receiving it.  Any ideas where to go from here?

I have tried many times to reset my apple pw, it says email sent but I don't receive it.
Where do I go from here.

Hey Sharon,
ive been trying to reset one of our employees' acccounts since last thursday,
after several failed attempts.  My case was escalated.
I've since been told (today) directly by itunes/account/apple id - support, that they can't reset our password,
due to a system update.

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