I have windows vista and can open itunes but cannot access store anymore it tries but stops like it's stuck no message comes up .I would be grateful of any help. thankyou

Question

I have windows vista and can access my itune downloads but when I try to access the store it thinks about it and then stops - the bar is stuck halfway across.  I get no message come up.  Desperate to access the store but am at a loss what to do. I am a novice on the computer so an idiot's guide for me would be welcome.  many thanks, regards Lesley

Answer 1

I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.