I have windows xp sp3, run Mcaffee security software- when I open I-tunes it does open however it will not connet to the I-tunes store. I-Tunes diagnostic indicates that it does connect to internet but the secure link to I-Tunes fails.

I have windows xp sp3, run Mcaffee security software- when I open I-Tunes it does open however it will not connet to the I-Tunes store. I-Tunes diagnostic indicates that it does connect to the internet but the secure ling to I-Tunes fails. I-Tunes diagnostic attached. Hope some one can help.                                                     Microsoft Windows XP Professional Service Pack 3 (Build 2600) Dell Inc. MP061 iTunes 11.0.2.26 QuickTime 7.7.3 FairPlay 2.3.31 Apple Application Support 2.3.3 iPod Updater Library 10.0d2 CD Driver 2.2.3.0 CD Driver DLL 2.1.3.1 Apple Mobile Device 6.1.0.13 Apple Mobile Device Driver 1.64.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.6.502 Gracenote MusicID 1.9.6.115 Gracenote Submit 1.9.6.143 Gracenote DSP 1.9.6.45 iTunes Serial Number 0012B5500B576CC8 Current user is an administrator. The current local date and time is 2013-04-28 10:27:11. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is supported. Video Display Information ATI Mobility Radeon X1400 **** External Plug-ins Information **** No external plug-ins installed. iPodService 11.0.2.26 is currently running. iTunesHelper 11.0.2.26 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {7282B8D2-078A-4414-82D6-A506F9C935D0} Description: WiMAX Network Adapter - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: 255.255.255.255 Lease Obtained: Wed Feb 13 12:30:29 2013 Lease Expires: Mon Jan 18 21:14:07 2038 DNS Servers: Adapter Name: {9CE46F79-8015-4C15-A074-B1ACA4388E56} Description: Sierra Wireless Network Adapter - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: Lease Obtained: Mon Jan 18 21:14:07 2038 Lease Expires: Mon Jan 18 21:14:07 2038 DNS Servers: Adapter Name: {1A876FC9-50B6-4101-8E4F-838AF1D1CB32} Description: Dell Wireless 1390 WLAN Mini-Card - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: Lease Obtained: Mon Jan 18 21:14:07 2038 Lease Expires: Mon Jan 18 21:14:07 2038 DNS Servers: Adapter Name: {E64A2DD8-7A18-4784-8DC0-08B143E504A7} Description: Broadcom 440x 10/100 Integrated Controller - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: 10.0.40.20 Lease Obtained: Thu Aug 23 15:54:15 2012 Lease Expires: Thu Aug 23 17:54:15 2012 DNS Servers: Adapter Name: {2A9F97F5-D693-427F-BA40-9C3AA36937B1} Description: WAN (PPP/SLIP) Interface IP Address: 107.42.83.109 Subnet Mask: 255.255.255.255 Default Gateway: 107.42.83.109 DHCP Enabled: No DHCP Server: Lease Obtained: Wed Dec 31 18:00:00 1969 Lease Expires: Wed Dec 31 18:00:00 1969 DNS Servers: 66.1.77.7 68.29.73.7 Active Connection: Mobile Connected: Yes Online: Yes Using Modem: Yes Using LAN: No Using Proxy: No Firewall Information Windows Firewall is on. iTunes is enabled in Windows Firewall. Connection attempt to Apple web site was unsuccessful. The network connection timed out. Basic connection to the store failed. The network connection timed out. Connection attempt to Gracenote server was successful. The network connection timed out. Last successful iTunes Store access was 2013-04-16 10:14:47.

Hello cor-el, thanks for your reply. I changed my settings for downloads to desktop and it has appeared on there. When I double click I am asked which program I want to open file. I click firefox and another box "opening install" says I have chosen to open the file which is an application and do I want to save it. This is the only real option so I press save file. I get a box saying this is an executable file which may contain viruses - do you want to run. I press ok and the final box showing C drive file name and desktop appears stating application not found.
This happens the same whenever I try to install.
To my untrained eye the application is not being recognised as an application and I cannot work out how to get it to do that.
My plugin is still showing as out of date.
Is there anything you could suggest. Thanks for your time.

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