I just bought a new macbook pro, i lost my receipt which had a website on it that i had to go to were i would receive a code which i can redeem for the new mountain lion software. What do i do?
I just bought a new macbook pro, i lost my receipt which had a website on it that i had to go to were i would receive a code which i can redeem for the new mountain lion software. What do i do?
See Apple - Free OS X Mountain Lion upgrade Program.
Similar Messages
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Just bought a used MacBook pro after my previous died. I want to migrate my applications, data, etc from a time machine backup of the old computer to the new. Will this affect, or overwrite the Apps., data, etc existing on the new machine?
No. Only those Apps that are not installed on the new will migrate over.
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Buying a new Macbook Pro. Deciding b/w this add on:
2.4GHz Quad-core Intel Core i7 vs.
2.5GHz Quad-core Intel Core i7?
Is it worth the extra $250?
What's the big difference? Thanks.Upgrade RAM yourself through macsales.com for $60. Use the remaining $140 of Apple's mmeory price and upgrade for $150 to hi-res (1680x1050) and anti-glare. I never regretted that upgrade on mine.
My humble opinion.
Sorry ... I just did the math and that puts you $10 out of pocket ... -
Photoshop elements 10 will not migrate to my new macbook pro/retina display. There is no CD/DVD player on this machine. Any suggestions on how to get Elements onto my machine? Yes, I have the disk(s). Am I going to have to buy an external CD/DVD player to load this one program:(
I have ordered a USB3 BluRay/DVD/CD player/burner and will use that both with my iMac ( in which the Superdrive seems to be failing ) and the MBPro Retina I just bought .
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I've got macbook pro w/OSXv10.6.8 and intel core 2 duo...how do i know if i have leopard or snow leopard? i'm interested in the new lion
tiger was 10.4
leopard was 10.5
snow leopard was 10.6
and LION 10.7!!! LOL
so you have 10.6 which is snow leopard
you should be ready to update assuming you meet the other requirements. -
I have a mid 2009 Macbook Pro and I have just bought a 13" macbook pro retina display. I need to run films and presentations remotely., i.e not sitting at the computer.
Does RemoteHD work on a machine without a built in IR sensor, or does anybody know what would work?I can't vouch for this as I've never tried one, but I think this does what you're after.
http://www.satechi.net/index.php/bluetooth/bluetooth-remote/satechi-bluetooth-sm art-pointer -
Just bought a 2011 macbook pro ! - there s no disks ! , Help with set up !
Hello everyone, Im Robert from Manchester (UK)
.. Im posting on here asking for a bit of help & im sure some of you guys will be able to point me in the right direction ..
Ive just bought a used macbook pro (2011 model) with applecare from eBay which runs out in September, but the original disks are missing, I have yet to recieve the macbook (whuch should arrive late this week) but can see from the description it's listed as a late 2011 model and have been told the system runs on snow leopard ..
From what I can see online I will need the original disks to start up the machine when I recieve it ? .. is this true and if so how do I go about getting these disks or can I start up the system online ??
also being a late model should it not be on the Lion operating system ? ..
any help will be appreciated, as Im new to macbooks and apple products , thanks,The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1a. If you don't own another Mac
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received those media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Some models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you may not be able to reinstall 10.6 even from the original discs, and Internet Recovery may not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
1b. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
2. Partition and install OS X
If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
3. Other issues
If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
I just bought my first MacBook Pro a few days ago. I can't seem to get my PC to see my MacBook Pro on the network. Can anyone help me get my PC to see my MacBook Pro on my network t?
Thanks,
AlexForgot Your Account Password
For Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu.
Enter resetpassword at the prompt and press RETURN. Follow
instructions in the dialog window that will appear.
Or see Reset a Mac OS X 10.7 Lion Password and
OS X Lion- Apple ID can be used to reset your user account password. -
Hello. I just bought a refurbished macbook pro and it did not come with any disks. Do I have to make my own bootable backup disk?
Welcome to the Apple Support Communities
Open > About this Mac > More Info. Macs with OS X Mountain Lion or Lion don't have discs, so you have to reinstall Mac OS X through Internet Recovery -
I just bought a 15" macbook pro, do the cds that come with the mac have the drivers i need to update windows after installing windows using boot camp?
What DVDs are this ?
If it is OSX Snow Leopard Installation DVD then yes this disc contains the BootCamp Drivers version 3.x and is needed after the installation of Windows to install the BootCamp Drivers.
With OSX Lion BootCamp is at version 4.x and the BootCamp Drivers have to be downloaded during use of the BootCamp Assistant in OSX.
Boot Camp 3.0, Mac OS X 10.6 FAQ
Frequently asked questions about Lion and Boot Camp 4.0
Stefan -
I just bought a used Macbook Pro. How do I make the changes to make it personal. Example the iTunes comes up as the old user and I have to have his password to make changes on the laptop. Can you make any suggestions?
Also I cant make a right click on the pad. Is that normal?Your first going to have to remove all your personal data off the machine to a external storage drive, do not use TimeMachine when it asks as this will copy the entire drive and is unnecessary at this time (also takes too long).
You need to drag and drop copy your personal data folders (Music, Pictures, Movies etc) to a external storage drive, once done, unmount and disconnect this drive.
Most commonly used backup methods
Next your going to follow the Zero Erase and install method for your OS X version, either 10.6 or 10.7, here
How to reinstall just OS X or erase/install OS X
10.7 requires your AppleID and password to install, so make sure to have that ready.
Once you reboot your into the real setup of OS X, which will require your name etc, so it's now your machine.
Install your programs, iLife package is only free for the owner of the machine.
If you have the 10.6 machine specific disks, then it's on there.
If your using 10.7, then you'll have to purchase it from the App Store.
Last, return your files from the storage drive, consider setting up a TimeMachine or clone on the external drive. -
hi, i've just bought my first macbook pro, i just installed office mac and when i open the page i cannot see the minimise maximise and close buttons as it's hidden behind the apple menu bar, also when it's at full screen, those buttons do not appear
Try to edit the size of the page using the sides of the page, or if you are desperate, force quit using command-Q. In full screen put your cursor on the top of the page, and the menu bar will appear. If it doesn't keep "pushing" it up until it does. Hope this helps!
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I just bought a 2009 macbook pro with an os upgrade to lion. my question is how do i change the previous owners name (like when i bluetooth) to my name???
Your MBP should have been given to you with the original installation disks and OS. The Lion OS is licensed to the person who sold it to you. You will have create your own account and purchase Lion if you wish to use it. Those are the stipulations in the licensing agreements.
Ciao. -
Just bought 13 inch macbook pro OS X 10.7 Lion.
System getting hung on browsing internet from Day 1
Really getting irritated.
plz help.When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
How do i qualify for the free mountain lion update?? i bought new macbook pro on july 25th.
hi i bought a macbook pro on july 25th it said i quailified for the new mountain lion update. im wondering how do i get it ?
http://www.apple.com/osx/uptodate/
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