I just. Bought an iPad air 2  about two weeks ago. Was working great then it froze on me shut off and won't turn on now?

I just. Bought an iPad air 2  about two weeks ago. Was working great then it froze on me shut off and won't turn on now?

A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 15-20 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
No content is affected by this procedure.

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    Try running an Apple Hardware Test:
    http://support.apple.com/kb/ht1509
    If you find you can't, make an appointment at an Apple store genius bar.  The evaluation will be free and then you should know what the problems are with your MBA.
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  • My iPhone 5s has just shut off and won't turn back on. Please help?

    I was just chatting on a app and the phone just froze, went to a white screen with the apple trade mark. Then it completely shut off and wouldn't turn back on. I tried charging it and it still won't turn back on.

    Thanks for the advice but I've tried this it hasn't worked. I've held down both buttons together for more than a minute. Do I have to hold them down longer than this?

  • My iPhone just shut off and won't turn back on

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    Connect iPhone to the Wall Charger for 10 minutes, it may turn ON itself. If still nothing, keep on charger and Reset, hold both home and power buttons for about 20 seconds until the iPhone begins to start.

  • IPad shut off and won't turn back on. Any suggestions ?

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    Not charging.
    1. Reset iPad; hold the Sleep/Wake and Home button down until you see the Apple Logo
    2. Try another wall socket
    3. Try another cable (make sure it's an original Apple cable)
    4. Try another charger (make sure it's an original Apple charger)
    5. Clean Lightning port with compress air or new paint brush

  • My iphone was working fine this morning after I did the iOS 7.3 update but I just took a call and now it's completely shut off and won't turn back on. Coincidence?

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    Thanks!

    NO, but he can try a reset, hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.

  • IPhone 4S backlight just shut off and won't turn back on

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    Hi Bel Fiore,
    Thanks for visiting Apple Support Communities.
    See this article for the steps to restart and reset your iPhone:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Display has no backlight or dark screen
    Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
    Try turning iPhone off and then on again.
    While connected to the iPhone charger, try to reset the iPhone.
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    You may also find the steps in our iPhone assistant helpful:
    http://www.apple.com/support/iphone/assistant/phone/
    Best Regards,
    Jeremy

  • My iPad shut off and won't turn back on, my iPad shut off and won't turn back on, my iPad shut off and won't turn back on

    How do I get my Ipad to turn on, it shutoff today and won't come back on

    Try a Reset...
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    If no joy... Try a Restore...
    1: Connect the device to your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    3: If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.
    From Here
    Unresponsive iPad
    http://support.apple.com/kb/TS3281

  • Reset not working on iPad Air. I just bought this iPad Air from an individaual.  It was listed as new and came with the box, charger, and guide.  The seller said it was jail broken and I told him I did not want it jail broken  and he said he would reset

    He said he would reset it to factory and I said ok I would purchase it.  He supposedly received it as a gift from his business and already had one.  Well it all looks in new condition and powers up and down ok, and connected to WIFI when I checked it out at Starbucks.  SIRI worked, Safari and the camers worked so I took it.  Nothing was on the screen but standard  app symbols you see on a new iPad.  I compared it to a display at a store.
    Well when I got it home I plugged it into my computer and it asked me to trust and I said yes ond on the Air it asked to ok it and I did.  Then I tried to go to App store and it came up and asked for the password for a Apple ID.  Of course I did not have it.  I then tried to do a reset.  I went to Settings and did a reset erase everything.  It asked me twice if I wanted to reset as it was not recoverable.  I said yes.  It did not ask for and Apple ID or password. The Air reset started and the Apple logo came up and a bar started to move arcoss under it.  It almost became a full bar when the screen went blank and the little small rotating symbol came up.  It just kept rotating and never finished.  Had to do a hard reset holding the Home and Sleep button for 10 seconds and the the Air came back.  Everything is working on the Air except I can not get it to reset and link it up to my computer itunes.
    It is on IOS 7.0.4
    I hope I am not out my $475.  Any help would be appreciated.  Any options or suggestions.
    Thanks.

    You need to return it to the seller and get your money back.  You cannot reset or use the device with another AppleID installed unless you know the password for that ID.
    If the device has been jailbroken, no one on here can give you any further help...the Terms of Use prohibit us from doing so.

  • My new iMac just shut off and won't turn on. What to do?

    I am working away on my iMac when it went dark. I tapped the keyboard. Nothing. I pressed the power button. Nothing. I check power cables. Nothing. I press and hold power button. Nothing. It is like it just died. The device is 110 days old, just past the 90-day free phone support. I have been using Macs since the early 90s. I have never had anything like this happen before. Any suggestions?

    Please make a Genius Appointment and take it in for service since it is in warranty.

  • My iphone5 just shut off and won't turn back on

    What should I do?
    Thanks!

    Hi, jojo252.
    Thank you for the question.  First, press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.  If the issue persists, see the article below as it will help you troubleshoot this issue. 
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Cheers,
    Jason H. 

  • I have just bought the iPad Air but when I try accessing my fotos from my iCloud account, I only get this years fotos whereas in my old iPad I can access the last three years of fotos. I've tried syncing to the computer but it didn't help

    I have just bought the iPad Air but cannot access the roots I have on my iCloud account. They do appear on my old ipad 2, any ideas how I can access them please

    Greetings,
    I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
    At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
    The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
    I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
    You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
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  • My ipad is not being recognized by the new iTunes update that just came  out about a week ago it worked fine till the update I have windows 8.1 does anyone know how to fix this problem and I just bought my ipad mini about a month ago

    My ipad mini is not being recognized by the new iTunes update that just came  out about a week ago it worked fine till the update I have windows 8.1 does anyone know how to fix this problem and I just bought my ipad mini

    I found this is another thread - same issue.
    Re: iTunes has stopped working. Why? 
    Sep 11, 2013 6:07 AM (in response to thurdy)
    Resolved!
    After contacting Apple, I received a reply from their engineers:
    Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple Application Support
    to: C:\Program Files (x86)\iTunes
    And that did the trick.
    Message was edited by: Stryder777

  • I just bought my iPad air and I would like to know how to get the App Store on it

    I just bought my iPad air and I would like to know how to get the App Store on it?

    It is included.

  • I just bought an iPad air and tried to purchase books in ibooks. After download and trying to open book I get the message "cannot open "storm front" it is formatted incorrectly, or is not a format that ibooks can open. I get the same message on my iPhone.

    I just bought an iPad air and tried to purchase books in ibooks. After download and trying to open book I get the message "cannot open "storm front" it is formatted incorrectly, or is not a format that ibooks can open. I get the same message on my iPhone. What is up? Please help.

    send problem to Apple.
    http://www.apple.com/feedback/ipad.html
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
     Cheers, Tom

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