I just brought a used MacBook pro and I want to do a clean install to take off other persons info, what do I do
I just purchased a MacBook pro i7 and would like to get the previous owners info off of it how do I do that so I can be the admin? It has os x lion installed.
Thanks...
D0 #2 or #3 in this list, everything will be gone, then install Lion from Apple's servers with your Apple ID and password.
https://discussions.apple.com/docs/DOC-3191
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents
Similar Messages
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HT201376 just got a used macbook pro and want to restore to facory settings how do i do is
I just got a used macbook pro and want to restore to factory settings....how do i do this safely?
Click here and follow the instructions. If the computer originally shipped with Mac OS X 10.6.8 or earlier, when you reach step 5, insert its original disk, restart with the C or Option key held down, use the Disk Utility to erase the internal drive, and install a fresh OS.
(118569) -
I just brought a New Macbook Pro and was successful in transfering data from my old macbook. However when I try to back up to my time capsule I receive this message. "The backup disk image “/Volumes/Salvatore Totino's Time Cap/Lorraine’s MacBook Pro.spars
You may need to reset TM and start with a fresh full backup.
For the particular error see
http://pondini.org/TM/Troubleshooting.html -
My daughter just purchased a macbook pro and it was wiped clean. It says we need to purchase Lion. How do we do that? We can't find it in the app store
It has a question mark inside the quick time logo everytime I click on it
If you mean you are trying to play a file and the QT icon with a quesion mark appears in the display area, then this means the play has reached a programming disjunction and doesn know what to do—i.e., the player recognizes the content but something is preventing proper playback is telling the user it has a question as to how the content is to be played. In such cases you normally have to determine what content, what file container, and which player version is involved before you can decide how to best fix the problem. -
I just got a macbook pro and I already own an iPod touch 32GB. I used to have a sony viao and I had my iPod synhronized to that computer. How do I change the synchronisation of my iPod to the macbook pro from the sony viao?
From Here http://support.apple.com/kb/HE37
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs. -
Title Basically sums it up.. is there anyway I can get those apps without having to pay for them..?
You and the original owner need to contact Apple Care and have the MBP released from his Apple ID. Then you can use OS X Recovery to erase the MBP, install the original version of the shipping OS X updated to the most recent version available and install new versions of the iLife apps that you can then accept into your Apple ID used with the Mac App Store.
OS X Recovery -
http://support.apple.com/kb/HT4718 -
Help! I just opened my 15 " Macbook Pro, and all of my files are GONE! My icloud icon also disappeared. What happened and how do I fix it?
Hi Susan ...
Use Lion Recovery to repair the startup disk and reinstall the Mac OS X if necessary.
Lion Recovery can also help you restore your files from a Time Machine backup. -
I just got a new MacBook Pro, and I tried to bring across my files from my last mac using time machine. After it was done copying I can't find my files anywhere but the space (about 130gb) has been used on my hard drive. Does anyone know how I can get to them? I did change my user name from 'user' while it was copying, could this have something to do with it?
You don't want to do that by copying.
Your best bet, by far, is to use Setup Assistant. If your Mac is running Snow Leopard, see Using Setup Assistant on Snow Leopard or Leopard.
If it came with Lion, it's a bit different: Using Setup Assistant on Lion -
i have just bought a macbook pro and i want to use an ext hard drive with it which i previously used on a windows computer, but when i plug it in it doesn't show up on my macbook pro, I've wiped it and just need to format it but don't know how, any help would be much appreciated
Try the other USB port. If it still doesn't show up in Disk Utility then there may be something wrong with your Mac. Try something else in each USB port and see if it is seen. If the other thing, like a USB thumb drive, does show up in disk utiltiy then the USB ports are fine.
Power down the system and restart with the drive connected, go to DU and see it it is seen. -
I just brought 15-inch macbook pro with retina display for about 3 weeks, will there be any refund or upgrade to my macbook due to the discount and upgraded right now
https://discussions.apple.com/thread/4806203?tstart=0
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I just bought a used Macbook Pro. How do I make the changes to make it personal. Example the iTunes comes up as the old user and I have to have his password to make changes on the laptop. Can you make any suggestions?
Also I cant make a right click on the pad. Is that normal?Your first going to have to remove all your personal data off the machine to a external storage drive, do not use TimeMachine when it asks as this will copy the entire drive and is unnecessary at this time (also takes too long).
You need to drag and drop copy your personal data folders (Music, Pictures, Movies etc) to a external storage drive, once done, unmount and disconnect this drive.
Most commonly used backup methods
Next your going to follow the Zero Erase and install method for your OS X version, either 10.6 or 10.7, here
How to reinstall just OS X or erase/install OS X
10.7 requires your AppleID and password to install, so make sure to have that ready.
Once you reboot your into the real setup of OS X, which will require your name etc, so it's now your machine.
Install your programs, iLife package is only free for the owner of the machine.
If you have the 10.6 machine specific disks, then it's on there.
If your using 10.7, then you'll have to purchase it from the App Store.
Last, return your files from the storage drive, consider setting up a TimeMachine or clone on the external drive. -
I started using LT 4 and I have a serial number, also upgraded to LT 5 and have a serial number. Now I just bought a new Macbook Pro and installed the LT 5, but it doesn't accept my serial number. Why?
When you installed the Lightroom 5 on your MacBook, did it ask for both serial numbers. Since you purchased Lightroom 5 as an upgrade, you need both the serial number from your original purchase as well as the new serial number for Lightroom 5. If you have both of those numbers and they are still not being accepted then you will have to contact Adobe customer support for a solution.
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I have just purchased a used MacBook Pro. Should I use a virus protection program on this computer? I can get Norton for free through my cable provider. Thanks, funkro
See my Mac Malware Guide.
This issue is more complex than some of the responses you have gotten are indicating. You definitely should avoid Norton, but there actually IS malware out there, and all anti-virus software is NOT "snake oil." Don't listen to anyone who tells you otherwise, as they don't know what they're talking about.
Although you should be able to do without anti-virus software just fine, there are some perfectly good reasons to install it and some good anti-virus apps to use if you decide to do so. Further, even if you do avoid anti-virus software, you need to understand what the threats are so you don't end up thinking you're totally safe and do something you shouldn't. -
I just bought a new macbook pro and my CS6 migrated, but now when I open existing documents, it launches a free trial version. There doesn't appear to be a way to enter my serial number or communicate that I simply have a new computer. HELP! There is no customer support for this. I can't believe what a poor service company Adobe is!!
The problem was that you migrated CS6. Unfortunately, migration doesn't work because it doesn't move all the files.
First, you'll need to use the Adobe Cleaner Tool to remove the components that were installed:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Second, you should install a clean copy of CS6. Here is a link:
Other downloads -
I have a macbook pro and I want to use my canon firewire digital video camera on yahoo chat. When I sign on to chat and attempt to use a camera, the system automatically defaults to the built in camera on the notebook. Can I override that default?
You have 10.6 on that machine, I suggest you stick with it for performance, third party hardware and software reasons as long as possible.
Consider 10.8 (not 10.7) when it's released, because 10.7 and 10.8 will require a new investment in software and newer third party hardware as it requires newer drivers the old machines won't have. (forced upgrade because of software, really nice of them)
http://roaringapps.com/apps:table
Far as your Safari problem do these things until it's resolved:
1: Software Update fully under the Apple menu.
2: Check the status of your plug-ins and update (works for all browsers) also install Firefox and see if your problems continue. You should always have at least two browsers on the machine just in case one fails.
https://www.mozilla.org/en-US/plugincheck/
Flash install instructions/problem resolution here if you need it.
How to install Flash, fix problems
3: Install Safari again from Apple's web site
https://www.apple.com/safari/
4: Run through this list of fixes, stopping with #16 and report back before doing #17
Step by Step to fix your Mac
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