I just got a new computer. I need to install CS6 to my new computer but don't have my serial number and my old computer will not download and install crative cloud!
I just got a new computer. I need to install CS6 to my new computer but don't have my serial number and my old computer will not download and install crative cloud! HELP!!!!!!!
In this complicated case, I think it's important that you get your work in.
The Photography Plan includes Lightroom 5 and Photoshop CC. Open an account with them and for $10 a month you can be back in business which I think nets you more than $10. It's what I do. You can do this immediately. You get two seats and they can be either Mac or PC.
In your spare time you can sort out the license issue and cancel the plan later on if this is fixed.
If you don't want to go there, then you will have to call Customer Service by phone and hope they can fix this.
800-833-6687
Monday—Friday, 5am—7pm PT
I'm a user like yourself and aside from pointing you to Help docs, I have no authority to fix activation issues.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
Find your serial number quickly
Best of luck, whatever you do.
Gene
Similar Messages
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I need to transfer my membership to a new computer. I don't have my serial number.
I just bought a new computer and I would like to transfer my adobe photoshop to my new computer but I don't have my serial number. How can I do this?
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html -
I bought a Mac PowerBook in 2008. It came with InDesign CS3. I did not use it. My computer was stolen in 2014. I had backed up the hard drive. I reinstalled on my new Mac laptop. I want to use the CS3 now. It will not download or install. What do I do?
From where are you trying to download it?
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My iPod got stolen and I just want to get my visa card off of it. What should I do? I don't have the serial number for my iPod anymore either cause I got it along time ago... I never saw this happening.
Sorry to hear that.
Lost or Stolen -
I have a new MacBook Air with Yosemite (no CD/DVD capacity). I want to install Photoshop Elements 6. Can I do this with the serial number? If pse 6 is not compatible, can I upgrade to pse 7. I do not need pse 12 or 13
I cannot answer regarding compatibility, but there is no download available for PSE6 if you would need one for this. You might be able to copy the installation files from a disk to some other removable media that the machine accepts. Upgrading to PSE7 would not be possible mainly because Adobe does not sell older versions of their software.
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I currently have a MackBook with Photoshop CS6 installed. This came with the laptop when I bought it on eBay, therefore, I don't have the serial number for the software. Can I still transfer the Photoshop CS6 from this laptop onto a new one?
Thanks
JackNo.
Whoever sold you the laptop should have removed the software first, or gone through the proper process to transfer the license to you. Chances are that they used it to obtain an upgrade, in which case it would not even to eligible to be transferred. -
I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?
jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR -
Hello!
I have buyed Photoshop CC and Illustrator CC and when I start the software, show me a trial modal. I don't have a serial number.
I have only 9 days now, anyone can help me? Ah.. and sorry my english!
Thank you.Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
i have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number. also, when i click buy, i get an error message saying, "application not found."
There are two different LR’s, one with a serial-number licensing and one with a CC-signin license.
You should uninstall the serial-number LR you have installed, then
Quit the CC Desktop application,
Restart the CC Desktop application—this will rescan what you have installed and not see LR,
LR will now be on the CC Desktiop apps list, so install that. -
MY IPAD AIR WI-FI 16GB SPACE GRAY GOT STOLEN BUT I ONLY HAVE A SERIAL NUMBER IN THE BOX,HOW CAN I LOCK IT OR FOUND IT PLEASE?
If you turned on Settings > iCloud > Find My iPad before it was stolen you can use the steps under "If Find My iPhone is enabled on your missing device" in the following link: If your iPhone, iPad, user iPod touch is lost or stolen - Apple Support
If you had not turned on Find My iPad before it was lost, there isn't a way to locate it. There are some suggestions in the "If Find My iPhone isn't enabled" section near the bottom regarding changing passwords and other steps. -
I have deactivated the serial number on my old computer, however this isnot being recognized
I have deactivated the serial number on my old computer, however this isnot being recognized
Hi Kenneth,
Please let me know what Acrobat and OS version are you using.
How have you tried deactivating the software?
Also, please specify what you mean by saying it is not recognized. What exact problem are you facing?
Please let me know.
Regards,
Anubha -
I have update software that will not download or install it says I need Wi-Fi and I do I have tried several times
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have updated my mac book pro and am trying to get icloud and the new lion version. The lion version will not download and my biggest problem is finding icloud on my system preference. Can anyone help me?
Welcome to the Apple Support Communities
Connecting your MacBook Pro and your MacBook Air will be the fastest way, but you have to spend money on cables and adapters (also, your MacBook Pro doesn't support Thunderbolt).
As you have a Time Capsule, one thing you can do is to start your MacBook Pro and make a Time Machine backup. Then, turn on your MacBook Air and set it up. Setup Assistant will ask you to restore a backup, so select the option to restore the backup from the Time Capsule and be patient. This can take a lot of time if you have to migrate a lot of files -
My computer crashed, I don't have the serial number for lightroom 4. Is there any way to retrieve the serial number. I can't remember where I purchased this.
Lfiles37 if the serial number has been registered then it will be available under your account. You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
-
I purchased Adobe sc6 master collection from software city and i cannot locate the redemption code, but I do have the serial number for mac, do i still need the redemption code and where would i find it?
Hello,
please have a look there: https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
>>> Redeem your redemption code in three easy steps.
Hans-Günter
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