I just got my new iphone from Asurion
And I can leave it charging all night long and it never reaches 100% battery life. I can leave it uncharged and when I go to sleep it'll be at 75% battery life, and when I wake up (no apps have been left open, wifi and airplane mode are off) I'll be at 20%. I haven't even had this phone 2 weeks! This is a nightmare, I can't do anything on my phone that won't drain the battery life to almost dead. I've taken to bringing my charger with me everywhere I go, but I refuse to believe that this is normal. I bought my first iPhone brand new from the verizon store and NEVER had an issue with battery life. I could go days without plugging it in, and I would say my usage was pretty high. If the insurance company gives me a faulty phone, do I have to pay to get a new phone sent to me? HELP!
Hello Sarahballon
I don't want you to feel like your in a nightmare! I want you to enjoy your iphone. Let's work together to get this fixed.
How are you charging the device? Is it plugged into a wall outlet or a usb drive? Let's start by resetting your device. This reset will not lose any data. This will stop any applications that are stuck or running in the background. Here's a link that will show you how to reset the device:http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=40995
Try the reset then attempt to charge the device with a wall outlet for 3 hours. Does it fully charge now? If so how's the battery life?
You would not have to pay anything additional,you still has the original warranty. Since you just got this from Asurion, if the reset doesn't work please call Asurion at (888) 881-2622 to go over your options.
If you need any help please DM me so I can further assist you.
Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport
Similar Messages
-
for some reason , when i restore my iphone 4s to factory settings my headphones work when listening to music or youtube videos but when i backup my information onto it , it only comes out of one ear bud and i just got a new one from the apple store. my old iphone 4s audio jack was messed up but i just got a new one with my warranty , can anyone help me please.
It doesn't matter what it is in your backup that's causing the problem because you can not selectively restore things from your backup. It's all or nothing.
Set you phone up as a new device and start over. -
I just got a new iPhone 4 and i tried to download some songs from my itunes account onto my phone and it bricked my phone! So I can't use my phone, it's locked. It shows a plug going into an adaptor frozen on my phone. How can I resolve this problem? I got my phone at Verizon yesterday so I went back to see if they could help me today and they didn't know anything about it at the Verizon store. Theyy said to try IMac store here in town...
Ask the Verizon store to exchange your iPhone for a different iPhone 4.
UPDATE - Sure, try ckuan's solution first. Then use mine if that fails.
Message was edited by: sberman -
I just got a new iPhone 5. The sales person helped me transfer some photos from my MacBook Pro to the iPhone. Now, I can't get iPhoto to move photos from Photostream to events. Help!
Make sure you have iPhoto's Photo Stream preferences set as follows:
What happens when you drag photos from the Photo Stream window in iPhoto onto the Events icon in the left hand pane? That should import the photos into the library.
If it doesn't thenTry the following:
1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
User/Home/Library/ Preferences folder.
2 - delete iPhoto's cache file, Cache.db, that is located in your
User/Home/Library/Caches/com.apple.iPhoto folder (Snow Leopard and Earlier).
or with Lion and Mt. Lion from the User/Library/Containers/com.apple.iPhoto/
Data/Library/Caches/com.apple.iPhoto folder
3 - launch iPhoto, reset its various preferences and try again.
NOTE 1: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding down the Option key when launching iPhoto. You'll also have to reset the iPhoto's various preferences.
NOTE 2: In Lion and Mountain Lion the Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.
OT -
just got a new iphone but its coppied all my my photos from my old iphone onto the new 1 how do i get them off? its not appearing in the photo tab of the iphone sync page thing
Do you mean to import photos from iphone to computer? Is this what your doing http://support.apple.com/kb/HT4083.
Looks like your syncing pics on your computer to your phone. to remove it when your phone is sync to itunes, uncheck sync in the photos tab. -
i just got the new iphone 5 and i can't download music from my 10.5.8 mac HELP!
You would need to buy a new operating system (Snow leopard 10.6.x, or higher).
Before doing that, it would be best to check to see if your Mac can run the higher operating system.
Go to the Apple in the upper left corner of any window, then "About This Mac", then "More Info..." Copy and paste the information into a reply here, but omit the serial number and Hardware UUID (if present). -
i just got a new iphone & ipadand want to transfer purchased apps from a previously owned bro's iphone rather than purchasing them again. is that possible using icloud?
Apps designed for iOS do not run on OS X....
But... media files should still run if that's that you mean.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519 -
I just just got the new IPhone 5. How do I get everything from "The Cloud" onto my new IPhone? I have a LOT of complete music albums I purchased from ITunes
And would very much like to retrieve it. Help please & thank you everyoneTransferring from old to new
http://support.apple.com/kb/HT2109 -
I just got my new iPhone 4 today, can I just plug it up to my computer and it will transfer all of my info from my 3g iPhone to the new one or will I lose everything?
Is this how you backed up your phone http://support.apple.com/kb/HT1766 if not then sorry all your contents are gone.
-
i just got a replacement phone from Asurion because my iphone 4s had issues, i tried to dl music from apple itunes and it keeps telling me that there is another id associated with this device and i have to wait 45 days to associate mine, is there a way around this problem or do i have to actually wait?
Either wait it out or contact Asurion and complain. They sent you a used phone as JB said above. There is nothing anyone here or at Apple can do about it.
-
just got a new iphone 5s and i am trying to get on the app store but it is telling me that not connected to itunes when i connect to itunes it was fine then went back to app store it is telling me sign in to itunes store so i do that with my apple id and password but is still isn't working help
Hi there wendyfromnewross,
You may find the troubleshooting steps in the article below helpful.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
-Griff W. -
I just got a new iphone 3GS and was trying to sync it with my itunes information from my old phone. However, I keep getting multiple error messages and after the sync is complete, I find that everything has transferred except my purchased itunes music and voice memos (I record my class lectures). I am not sure what I can do to fix this. Any ideas?
The error messages are:
-"Attempting to copy to the disk 'My Iphone' failed. An unknown error occured (-69)."
-"The iphone 'My Iphone' cannot be synced because there is not enough free space to hold all the items in itunes library."
-"The iphone 'My Iphone' cannot be synced. An unknown error occured (13010)." -
i just got a new iphone 4 for att and my friend installed the sim card in it for me. the imessage function isnt connecting with the my cell number. a while back i had logged into my apple account on someone elses cell phone and their number keeps showing. when i try to just select my number to send and recieve imessages from it will not show up. i can send and recieve regular text but not pictures or imessage. i have tried logging off and restarting and nothing has worked.help please!!
Did you remove your account information from the other person's iPhone?
-
I just got my new iphone and I gave my phone the same apple ID as my iPod. Then I added $40 to my iTunes thinking that I could buy songs freely. When I went to go buy an album it said that I needed to answer some security questions to complete the purchase. So I clicked yes and it brought me to two questions that I totally forgot the answers to so I hit the link that said if you forgot your answers click here. I clicked it and it brought me to this website that you see all your information about your apple ID. So I went to privacy and security and the same two questions were there. I tried and didn't succeed. I even sent myself the email and I have been trying this for days on end and still never received any emails about those questions. So I thought what if I create a new apple ID then mabe I could transfer ONLY the money over, is this possible?? Because I would hate to see forty dollars go to total waste.
Funds cannot be transferred from one Apple ID account to another.
Try here > Rescue email address and how to reset Apple ID security questions
If that doesn't help, contact Apple for assistance with your security questions > Contacting Apple for support and service -
How to change to a new phone. I currently have an iphone 5. Just got a new iphone 6 as a gift. I want to switch over to my new phone on my own instead of going back to the store
Back up the old phone and restore the new one from that backup, follow these articles:
Transfer content from an iPhone, iPad, or iPod touch to a new device - Apple Support
How to back up your devices using iCloud or iTunes - Apple Support
Maybe you are looking for
-
I bought an iPhone 5 from the Apple store with a new Sprint contract in Sept. 2012. I would like to know if I port my number to T-mobile and pay off my Early Termination fee with Sprint, will my iPhone 5 will be unlocked to use with T-mobile network
-
How do i get all my songs back after itunes gets unistalled?
I just recently unistalled Windows (iTunes and everything else got deleted) due to my computer issues. I have reinstalled it now but my library is cleared of songs.Is there any way that I can get the songs that are on my iPod back onto iTunes? Thanks
-
Do iphoto 11 Greeting Cards come with with an envelope?
It looks like the letter press cards come with an envelope, not sure about the standard folded greeting cards. Anyone have experience ordering these from Apple, and know about envelopes?
-
Which do I upgrade first: Quicken 2015 or OS X Yosemite
I have OS X 10.6.8 and Quicken 2007. Which do I upgrade first in order to maintain and transfer all my data?
-
Hello everyone, I'm having some trouble with image sizes. I created a 977x5000 px image at 72 PX/inch resolution with text for use on a weebly website. When created the image looks like a small vertical bar(maybe around 50x500px) with a massive left