I just took my new MacBook Pro out of the box and the screen will not work. Display is, black no life to the screen at all
So I just ordered my first Mac book Pro. I took it out of the box and hit the power button to do the start up and the screen will not work at all. I shut the computer off and back on again. I plugged it in and unplugged it. I've done everything I can think of and the screen still stays blank with no life at all
Is the battery charged? Press the little button on the left edge, near the front. If no green dots, no charge.
Does it charge? When you connect the MagSafe charger, does the pilot light on the plug light up?
Does it actually start? Should sound a chime after you press the power button on the top/right corner. If it chimes, does the Caps Lock pilot light when you press it?
If it starts and Caps Lock does flash on and off, have you tried pressing the screen brightness control for awhile? F2 turns up the brightness, may be turned fully down.
Similar Messages
-
Hi, I have just purchased a new Macbook Pro. Whenever I try and buy anything on the internet (via Safari) on any website it will not allow me to add products to checkout. Has anyone else experienced this problem or can suggest a fix? Many thanks!
On all shopping sites, or only some? What happens when you try?
-
I have a macbook pro version 10.7.5 and my mailbox will not open at all and comes up with a quit message even though it is not open. how can i get into my account. it works on my iPhone and i have internet and all other functions working on my computer
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents—the text, not a screenshot. I know the report is long. Please post all of it anyway.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Pages died today. Just downloaded the latest update 2 days ago. Last night shutting down my very new MacBook Pro Retina, Pages stopped shut down. Today Pages will not open, all my Pages docs cannot open. Help please! Anybody have a fix?
You probably have 2 versions of Pages on your Mac.
Pages 5 in your Applications folder, will open Pages '09 files but will alter/damage them. It can not open Pages '08 files.
Pages '08/'09 in your Applications/iWork folder which can not open Pages 5 files.
When you were shutting down you probably had an unsaved document open.
You probably are opening the wrong versions of Pages to open the wrong document format.
Pages 5 has had over 90+ features removed.
Most users are going back to Pages 09 whilst Apple sorts this out.
Peter -
Just started my new Macbook Pro, from Time Machine backup and the password is not working
Just got home with my new mackbook pro, and going through the startup process I booted from a time machine back up of my 2007 macbook. When I got to the login part of the process, after the new macbook was registered and ready to go, and now my password is not recognized.
Sorry about that.
I just got done posting back and forth with someone with a similar problem (not exact).
Turn the power off by holding down the power button, that is if just one push does not turn it off.
Then turn it back on and hold down the Option key. That will give you a startup screen where you can select which partition on the drive to boot into. Select the Recovery partition. From there you can use Disk Utility to wipe the Macintosh partition of the drive and then do a reinstall of the OS from the Apple website.
You need a internet connection to do this and depending on your internet speed it can take a few hours to complete. If you have a fairly fast internet connection it may still take 1-2 hours to download the 3.5+GB file to do the reinstall.
Before you go through all this try turning the system off and back on a few time to see if Lion can recover on it's own. I doubt it but it's worth a shot.
Again sorry for the condescending tone.
Happy New Year. -
i just got new new Mac pro. I hooked up my nook and my Ipod classic to it. But the library system doesn't recognize the Mac yet and I need to use my old laptop. How do i change these back?
If you do it correctly you will not lose anything. See this tip: Syncing to a "New" Computer or replacing a "crashed" Hard Drive
-
Just got a new Macbook Pro.... now what???
so I just received my new Macbook Pro with 2.4 G and 250 Gig HD which will be used for DJ'ing mostly but also email etc cause I can.....
(Side note) I have been DJ'ing for many years on an Emachine Laptop using PCDJ FX and it works great but the laptop has never done anything but run FX and has NEVER been on the internet... I bout the Mac because I got sick of watching my friends check email right before they performed and just switched over and started performing with no hiccups or issues. (End Sidenote)
but I was getting ready to load my 108 Gig of music onto it through itunes and my neighbor said your going to want to partition the drive first... and when I asked why he said he normally does a 40 Gig partition for the Mac OS, 15 Gig for Windows XP OS and the remainder would be for data that both OS's could use.
doe sthis sound right??? when I asked why mess with all that and worry about running out of space cause I guessed wrong on a partition he said it's good if there is an issue with the OS you can wipe it out without messing with your data etc...
but with good backups I don't see that as being a huge benefit either.
Comments and suggestions welcomed and appreciated.
John
oh yeah and I'm pretty clueless about Macs these days so you may have to talk slow or be threatened with more questionsHi Weid;
I agree with you.
Don't partition unless you have to for a valid reason because you will always guess wrong as to the size.
Don't install Windows unless you have an overwhelming reason that requires it. I personally don't allow anything from either Microsoft or Symantecs on Macs for any reason. If I can't do it because I don't have their software, I don't do it. That simple.
Allan -
I just got a new macbook pro. How do I get the 900+ songs that I took off of cds into iTunes on my computer from my iPhone. I had no problems syncing the music I had purchased from iTunes. I have tried to sync it using iTunes match, this did not work. I would like to have access to my full library without going into the user profile of my old computer, which is on my new computers hard drive. I would like to eventually delete the old profile so that I have more space on my hard drive.
http://support.apple.com/kb/HT4527?viewlocale=en_US&locale=en_US
-
I just bought a new MacBook Pro. I managed to transfer everything from my older MacBook Pro to the new one. Both use Snow Leopard, the latest update.
My new one has the newest trackpad, the old one, no.
I'm have big problems using Text Edit on the new laptop--the curser does not go where I want it to go for editing, I cannot get the text to be a clear or as large
as with the older Laptop. Similarly, I cannot find a way to enlarge the menu bar. But the text edit is my biggest problem right now. I have reviewed all the preferences, particularly those in Universal Access, to no avail.
I finally gave up, used dropbox to send the text edit document to my old laptop, and continued with ease. But this is not the way it should work. I bought the
new laptop because the old one is showing signs of age.....
Is there something wrong with Text Edit while using the new trackpad?Thanks, Sig.
The old computer is a 2.6 Ghz Intel Core 2 Duo
The new one is a 2.3 GHz intel core i7
In going over this, thanks to "tallking it out" with you, I did discover the Text Edit problem. Because I've still been unable to get the new computer text size (fonts or whatever) to match the old computer, I did not notice that the curser is now different--the line midway down the curser has to be placed on the line I am working upon, otherwise the edits go elsewhere on the page. Now, with a bit of difficulty, I am able to get Text Edit to work correctly.
If you have any ideas as to why my menu bar and Text Edit type are still so slow, I'd love to have them.
(I went through the process you suggested earlier, re my Trackpad preferences, and found no improvement.) -
Hi,
I just bought a new Macbook Pro 15" with SSD 256 Gb and its almost a brand-new (the 4th time to use the device) a while ago i was trying to connect to my home wireless network it said that the connection is timed out so i clicked the airport sign on the top it said that your airport is not configured then I restarted the system but it didn't restarted it showed the grey screen with the apple logo and the spinning wheel for more than 10min so I tried the force shutdown by pressing the power button till it switched off I waited for 5min then pressed the power button to start or boot the system and again the grey screen with the apple logo and the spinning wheel, I waited for more than 20min nothing changed, any solution please?
Your help is really appreciated"Thanks a lot i followed the instructions for safe mode (i found out that i was pressing the C button after restarting) i did whats written there but the repair couldn't be performed so in addition i needed to re-formate the HD so i erased the volume and then repaired the disk--> quite disk utilities --> start the installation from the installation DVD.
Thanks really appreciating your help -
I just got a new macbook pro, firefox is being very glitchy, please help?
I just got a new Macbook pro yesterday.
I took it home and downloaded the newest Firefox (my go-to browser for years), and I'm having some pretty substantial issues.
First, I tried streaming a movie on Netflix last night, and I'm getting a really obscure error message that provides me a list of steps. I follow the steps and nothing happens. I tried watching on Chrome and Safari and they both work.
Next, and this is the one that confuses me most, is when I pull up a video on youtube and take it to fullscreen, The bottom toolbar that gives pause and play options, shows how far along in the video you are, etc, is granulated and slightly obscured. Somehow abstracted, I guess, when it should obviously be crystal clear. I've literally never seen anything like this before, and once again, it's only happening on Firefox. I'm pretty frustrated at this point, can anyone help me?
Before you ask, I've run all my software updates and everything is completely good to go, so that's not the solution.
Thanks for reading, hopefully I can get some feedback soon.Is it a beep or a chime (or tone)?
When it's powered on, the Mac goes through a POST (Power On Self Test), in which it briefly tests crucial components. A (more or less) musical chime or tone indicates that the POST was successful. If POST fails, what you hear depends on the Mac and the error -- a beep, or several beeps, or even a chord. These articles will give you more info
<http://support.apple.com/kb/HT1547>
<http://support.apple.com/kb/HT2341>
The startup chime may be a problem if you start your MBP in an inconvenient location. You can mute it by holding down the mute key (F10) until the Apple logo appears. -
I just own a new macbook pro 13 inch
i just own a new macbook pro 13 inch & it have 1 year warranty ..can i upgrade my mac os x lion to x mountain lion for free
1. When did you purchase your new MacBook Pro?
"is any one there to help me out"
This is a user to user forum. We are all volunteers here. Most of us have day jobs and/or do other things with our time. Be patient. -
I just brought a new macbook pro but am hving problems syncing ipad/iphone 4
i just got my new macbook pro. i used my time machine to back up old macbook and then used it to put all my files on new one but when i try to sync ipad i get transfere purchaes .. but when i do that all my things say there not allowed on this mac as im not autherised... erm my mac my ipad my files.. same itunes account logged into both.. whats the problem??? and the other option is to erase and sync .. but i would lose 2 movies and a tv serries plus music and apps????
Try de authorizing your old mac and then authorising your new mac, that will sort all your apps out in the purchased section, regarding all your data, films etc on your ipad/iphone you will have to use a programme to get the data from your iphone to new mac. i had the same problem, i used to an app called "pod to Mac" which did the job for me by taking all my data off my iphone 4 and putting it onto my mac, i then opened the files on my mac with the relevant programmes like itunes etc and then synced my iphone to my new mac.
hope that helps -
Just got a new Macbook Pro with Maverick. In Mail, how do you get the format bar to show?
Just got a new Macbook Pro with Maverick. In Mail, how do you get the format bar to show?
You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. -
Just bought my new MacBook Pro and..???
I hope this is not a redundant issue; I didn't see it in the search results.
I just bought a new MacBook Pro today from my Apple Store, that was supposed to have a 160 GB hard drive with Leopard already installed.
When I started it up, I noticed that I had Tiger 10.4.7 installed, and that the 160 GB HD was showing a capacity of 148 GB, with the OS taking up an extra 12 GB after that.
I do have the Leopard disks, but I'm hesitant to do anything until I get an answer on this HD question. Did somebody make a mistake?
Some context: I'm a loyal Mac user since 1990, but my last purchase was a PB G4 in 2001. So you can imagine how delighted I was to find a HD of that size on a Mac, but now I see that in true form, the system software is now enormous?
Can anybody help someone like me -who has obviously been out of the loop in terms of keeping up with the upgrades- understand what is going on with this stuff?
This stuff being:
-the actual amount of HD space I can expect to get from "160" GB
-the amount of space Leopard takes up
-and, are we talking in relative terms about a very low amount of HD space once I get things like the Master version of Creative Suite loaded on?
Excuse my naïvete, but how and why did these programmes get so bloody big?
Message was edited by: honourNo hard drive on the planet gives you the full number of gigs as they say. 200 gig drives give you 180 something, 160 gigs give you 148. That's just the way it is. I won't bore you with technical reasons. What you got is 100% normal. OSX itself doesn't take 12 gigs, but the iLife suite comes with a TON of content like audio loops, video files for iDVD, and all the other crap that goes with it. That's about half of the gigs right there. And yes, the size of installed programs has grown and grown and grown.
My CS3 Design Premium suite takes up about 5 gigs total. The Master collection will be more, I'm guessing 7 gigs maybe?
Bottom line, 160 gig harddrives are puny really. I just bought a 17" MBPro 2 days ago, paid a cool $3,000 for it with tax. For that kind of cash, Apple should really be putting 200 or 250 gig drives in as standard. They retail for only a few bucks more than the 160s...
I have a 7200 RPM 200 gig drive ready to go whenever I feel like re-installing all my apps and such.
In closing, you have a perfectly normal machine, and those numbers are spot on correct.
Maybe you are looking for
-
hello Friends, I have to create the Report.Which should display the Appraisal Deatils of an Employee.Can any one tell me in which tables contains the all the details of Appraisee,Appraiser,Part Appraiser and final Appraisal Rating.It is very Urgent P
-
Company codes 2200/2220 do not appear in proposal 13.08.2011 TEST; correct
Hi Experts, When i am running the APP for customers, I got the below error. I have checked the Open items for customer and payment terms are immediate. please Provide the solution at the earliest. Company codes 2200/2220 do not appear in proposal 13.
-
How do i change a pdf file to word
How do i change a pdf file to a word document
-
Automatic refresh in the inbox.
Hi There, We have implemented a new workflow project. Work items are not being refreshed automatically when the user comes back to the inbox. Is there any way we can automatically refresh the inbox. Joe Vellaiparambil
-
When I sync my phone I get my husband's phone contact list, apps, etc and the same happens when he syncs his phone. It does recognize our phones as different users so how can I stop this from happening when we sync?