I keep getting a popup that redirects me to candy crush and ultimately the iTunes Store. How do I get rid of this?

I keep getting a popup that I can't close and then redirects me to play candy crush. How can I stop this?

Not sure I follow this. I was attempting to upload The Google Docs app, and Candy Crush Saga appeared on my apps home screen. No matter what I do, it won't go away. I can't get to the home screen any more, and I can't upload any other apps.

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How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store

How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store

See thes previous discussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities

Just bought 4 songs from the itune store how do I get them on my ipod shuffle

I just bought 4 songs from the itune store. How do I get them on my ipod shuffle?

If you've bought them on your computer's iTunes then they should have downloaded into the Music part of your library. To sync them to your iPod, connect the iPod to your computer and select it in your computer's iTunes - with the current version of iTunes, iTunes 12, you should (when a device is connected) get a device icon towards the top left of the iTunes screen, next to the icons for the types of content (music, films etc) in your library.
Selecting that icon should let you select a Music screen for it, on which you can select which of your iTunes music library to have on the iPod

HT203167 I got a new iPhone 4s and I lost all my ring tones that I bought from the iTunes store how do I get them back

I lost ring tones that I bought when I got this new iPhone 4s how do I get them back

tlynnbrit wrote:
No I have notbeen syncing to my computer..I Had just gotten the phone and hadnt had a chance to yet. Sorry..mycomputer is old and slow.
Sorry. Your info is gone.
You chose to set up your iphone from your daughters backup.
The iphone is designed to be synced with your computer regularly. You should have set up syncing from day one.
As you have failed to sync your information, it is gone.
Very sorry.

I have been charged twice for coins for a game that was downloaded thru the itunes store, how do I get reimbursed or cancel charges

I purchased coins to play a game thru iTunes store on a game that was downloaded from the apps, however both times I purchased the charges were recorded at least twice, once it was charged three times. How do I get these reimbursed or reversed?

You can contact iTunes support via email via this page (I'm not aware of any phone support for iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4915 If an unmatched(unavailable on iTunes)album is uploaded to iCloud and then later becomes available in the iTunes store, how do I get iTunes to try to match the song again?

I have checked the box to delete it from iCloud. However, when I put the songs back into iTunes and run a match, it appears Itunes has "remembered" that I uploaded them previously and doesn't look if there is a match in the store. It is really frustrating because I know the files are there on iTunes, and I want to upgrade them with the 256 ACC iTunes match version. Any help?

If you downloaded it on your computer's iTunes then it should be in the Books part of your library, if you downloaded it on an iOS device then it should be in the Music app on it. If it's not there, and you don't have a copy of it on your backup of your library, then you will need to try contacting iTunes Support and see if they will grant you a re-download (audiobooks are currently a one-time only download from the store, which I believe is a requirement from audible.com who supply them) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I am trying to set up a mail account but I get a warning that my password cannot be sent securely to the server. how do I correct the problem?

I am trying to set up a mail account but I get a warning that my password cannot be sent securely to the server. How do I correct this so that I can set up my email account?

1. If you haven't tried this already, just delete the user account entirely, and then try setting it up again.
2. To find the permissions file:
     a. hold down the option key
     b. go to the Go menu in the finder
     c. scroll down to Library and open it
     d. in Library, go to Containers/com.apple.mail/Data/Library/Preferences
     e. drag it to the trash and restart.
3. if that doesn't work, go to Applications/Utilities/Keychain Access. In the Keychain Access menu, do Keychain First Aid, and repair.
This should keep you busy for a while.

I have a new computer and have all my music is on an external hard drive. I have the external hard drive connected to my computer. How do I get my music that is on my ipod to go to the itunes on the new computer.

I have a new computer and have all my music is on an external hard drive. I have the external hard drive connected to my computer. How do I get my music that is on my ipod to go to the itunes on the new computer.

What error message are you getting when you try to launch iTunes? (Precise text, please.)

After deleting firefox and reinstalling it Ikeep getting a message telling me that it cant be updated until i deleate the original programme how do I get rid of that message

after deleting firefox and reinstalling it Ikeep getting a message telling me that it cant be updated until i deleate the original programme how do I get rid of that message

You seem to be running the latest Firefox 9.0.1 version according to the user agent in your system details list:
*Mozilla/5.0 (Windows NT 5.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 9.0.x: http://www.mozilla.com/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
*Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
* http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I get a connection timed out error when trying to connect to the itunes store, if I have pending downloads they show up and I can download, also I was able to access my account, yet I can't access other parts of the store, I am in greece on a macbook pro

I am from the states and am in Greece on vacation. I have a good wifi connection yet keep getting a connection timed out error when I try to access the itunes store. It is funny because pending downloads show up in the cue, and they download no problem. I can also open my account. When I try to go the the movies or music section of the stor though it just times out. I tried updating to the latest itunes software and restarting, also I checked all the proxy boxes in the network section of the settings then unchecked them all and restarted and it keeps doing the same thing. Any help would be appreciated.
Thanks

Welcome to AD!
There's been plenty of posts about Norton & the removal tool here. Unfortunately many folks seem to not even know it comes pre-installed on most PCs! Even a trial version, never used or long since expired can cause problems - and not just with iTunes.
Anyone with a Dell, HP, Gateway EEE PC, Asus ..... what Windows PC manufacturer does NOT have this junk software pre-installed?
Almost all of them have made deals with Symantec to pre-install it.
Horrible, horrible software.
Anyway, glad you finally solved your problem.

I am trying to change country to US for iTunes on my iPad. After I select US in account setting and press NEXT I get message: "Cannot connect to iTunes" and then "The iTunes Store could not process your request. Please true again later". Help please.

I am trying to change country to US for iTunes on my iPad. After I select US in account setting and press NEXT I get message: "Cannot connect to iTunes" and then "The iTunes Store could not process your request. Please true again later". Help please.

downloaded the updated iTunes and that did nothing. I then went through the form about $ very VERY carefully and discovered one field left blank. Once that was filled in, everything worked and I now have my free app.

My Apple TV keeps saying The iTunes Store is unable to process purchases at this time

WHy does my Apple TV keep telling me that the iTunes Store is unable to process purchases at this time when I try to buy a movie

Hello Johnson,
It sounds like you are trying to make purchases on your AppleTV but are being met with this error message. I would start by restarting the Apple TV with this process:
Apple TV: How to restart your Apple TV
http://support.apple.com/kb/ht3180
Restart your Apple TV by selecting Settings > General > Restart.
If the issue persists sign out of the iTunes Store, then restart it again, and test the issue.
From the main Apple TV menu, choose Settings > iTunes Store.
From: How to rent a movie from the iTunes Store on Apple TV
http://support.apple.com/kb/ht1498
Thank you for using Apple Support Communities.
Regards,
Sterling

I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

In iTunes prefs>Store - is the Store check box unchecked?
Did you repair pemissions with Disk Utility?
MJ

After turning on iMAC the sign in page comes up and accept my password. It then goes to a page with a background pictures but nothing else. If I leave it there it eventually fades and shows the clock. How to I get it to open from there?

After turning on iMAC the sign in page comes up and accept my password. It then goes to a page with a background pictures but nothing else. If I leave it there it eventually fades and shows the clock. How to I get it to open from there?

Hello,
See if it'll Safe Boot from the HD, (holding Shift key down at bootup).

I am trying to import my libary onto a new computor the file, my libarary that is, is in my music and in the itunes folder but it doesnt open up when l open itunes

i am trying to import my libary onto a new computor, the file, my library that is, is in my music and in the itunes folder but it doesnt open up when l open itunes would appreciate some help with the import cheers

Hey samanthaluca,
Sounds like you want to move your music library to a new computer. I'd follow the steps in this article from the begining to make sure the import goes smoothly:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Cheers,
Delgadoh

I keep getting a popup that redirects me to candy crush and ultimately the iTunes Store. How do I get rid of this?

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