I keep losing my pantone swatch palettes

Now I think I may have lost them for good. I am using Illustrator 10, but have had the same problem with my office copy of CS3. At first I thought the palettes were just out of sight beyond the screen somehow, as result of changing screen resolution, but not sure about that now.
I click on windows/swatches/Pantone uncoated (or whatever), get a little window flash on the screen right in the middle, and then nothing. I move everything around, but still no swatches.
I've reinstalled several times, but no luck. Also, strangely enough, after reinstalling, the one swatch palette I don't want (Pantone pastels) always shows up in same place.
Any ideas?
Thanks,
AP

Try nuking prefs per
FAQ #2
Reinstalling will not necessarily clear out the prefs, so give it a try.
For your AI 13 (CS3) installation, take advantage of the save workspace feature.

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    'group_0:{'+
    'shape_2:{fillColor:[0, 0, 0], name:"", tag:"", strokeColor:[0.57, 0.58, 0.59], pathPoints:[47, 2, 15, 15], ellipsePath:true, closed:true, strokeWidth:1}, '+
    'shape_1:{fillColor:null, name:"", tag:"", strokeColor:[0.93, 0.11, 0.14], pathPoints:[[51, 13], [58, 6]], ellipsePath:false, closed:false, strokeWidth:2}, '+
    'shape_0:{fillColor:null, name:"", tag:"", strokeColor:[0.93, 0.11, 0.14], pathPoints:[[58, 13], [51, 6]], ellipsePath:false, closed:false, strokeWidth:2}, total:3}})';
    var addToDocBtnSrc='({total:5, '+
    'shape_4:{fillColor:[1, 1, 0.59], name:"", tag:"", strokeColor:[0.14, 0.12, 0.13], pathPoints:[[22, 16], [13, 16], [13, 9], [17, 5], [22, 5]], ellipsePath:false, closed:true, strokeWidth:2}, '+
    'shape_3:{fillColor:[0.14, 0.12, 0.13], name:"", tag:"", strokeColor:null, pathPoints:[[11, 13], [8, 13], [8, 4], [11, 4]], ellipsePath:false, closed:true}, '+
    'shape_2:{fillColor:[0.14, 0.12, 0.13], name:"", tag:"", strokeColor:null, pathPoints:[[5, 10], [5, 7], [14, 7], [14, 10]], ellipsePath:false, closed:true}, '+
    'shape_1:{fillColor:[1, 0, 0], name:"", tag:"", strokeColor:null, pathPoints:[[13, 9], [6, 9], [6, 8], [13, 8]], ellipsePath:false, closed:true}, '+
    'shape_0:{fillColor:[1, 0, 0], name:"", tag:"", strokeColor:null, pathPoints:[[10, 5], [10, 12], [9, 12], [9, 5]], ellipsePath:false, closed:true}})';
    //===================================================Basic Functions========================//
        var UIElements=[Window,Group,EditText,Panel];
        for(var i=0; i<UIElements.length; i++){
            UIElements[i].prototype.setBg=function(rgb){
                this.graphics.backgroundColor=this.graphics.newBrush(this.graphics.BrushType.SOLID_COLOR, [rgb[0],rgb[1],rgb[2]]);
        function round2(num){
            return Math.round(num*100)/100;
        var env=ScriptUI.environment;
        function convertAppColor(src,dest,clrArr){
            return app.convertSampleColor(ImageColorSpace[src], clrArr, ImageColorSpace[dest], ColorConvertPurpose.defaultpurpose);
        function currentTime(){
            var time=new Date();
            var hours=time.getHours();
            var minutes=time.getMinutes();
            var seconds=time.getSeconds();
            if(seconds<10){seconds='0'+seconds;}
            if(minutes<10){minutes='0'+minutes;}
            var ampm=function(){
                if(hours>12){
                    hours-=12;
                    return 'pm';
                } else {
                    if(hours==0){hours=1;}
                    return 'am';
            return (hours)+":"+minutes+":"+seconds+" "+ampm;
        function getUIRGB(type, clr){
            for(var x=0; x<clr.length; x++){
                clr[x]=clr[x]*1;
            if(type=="RGB"){
                return [round2(clr[0]/255),round2(clr[1]/255),round2(clr[2]/255)];
            } else if(type=="CMYK"){
                var newArr=convertAppColor("CMYK","RGB",[clr[0],clr[1],clr[2],clr[3]]);
                return [round2(newArr[0]/255),round2(newArr[1]/255),round2(newArr[2]/255)];
            } else if(type=="GRAY"){
                var newArr=convertAppColor("GrayScale","RGB",[clr[0]]);
                return [round2(newArr[0]/255),round2(newArr[1]/255),round2(newArr[2]/255)];
            } else if(type=="LAB"){
                var newArr=convertAppColor("LAB","RGB",[clr[0],clr[1],clr[2]]);
                return [round2(newArr[0]/255),round2(newArr[1]/255),round2(newArr[2]/255)];
            } else {
                return [0.5,0.5,0.5];
    //===================================================Advanced Functions========================//
        //===================================XML=============//
        function wrapCDATA(str, propNm){
            str = '<data>'+str+'</data>';
            str = str.replace(/(\<data\>)/g, '<'+propNm+'><![CDATA[');
            str = str.replace(/(\<\/data\>)/g,']]\>'+'</'+propNm+'>');
            return XML(str);
        function stringXmlSafe(str){
            str=str.toString();
            str=str.replace(/&(?!(amp;|gt;|lt;|quot;|apos;))/g,"&amp;");
            str=str.replace(/</g,"&lt;");
            str=str.replace(/>/g,"&gt;");
            str=str.replace(/'/g,"&apos;");
            str=str.replace(/"/g,"&quot;");
            return str;
        function getXmlSwatchesArr(xmlFile){
            var myFile=xmlFile;
            myFile.open('r');
            myFile.seek(0,0);
            var fileStr=myFile.read();
            myFile.close();
            var xmlObj=XML(fileStr);
            var swatchArr=[];
            for(var x=0, ln=xmlObj.children().length(); x<ln; x++){
                var sw={};
                var thisSw=xmlObj.children()[x];
                sw.name=thisSw.descendants("name").toString();
                sw.aiSwatchKind=thisSw.descendants("aiswatchkind").toString();
                var comp=thisSw.descendants("colorcomp");
                sw.colorComp={};
                sw.colorComp.mode=comp.descendants("mode").toString();
                sw.colorComp.comp=[];
                for(var y=0, ln_2=thisSw.descendants("colorcomp").descendants("colorvalues").children().length(); y<ln_2; y++){
                    sw.colorComp.comp.push(thisSw.descendants("colorcomp").descendants("colorvalues").childre n()[y]*1);
                sw.notes=thisSw.descendants("notes");
                sw.originDoc=thisSw.descendants("origindoc").toString();
                swatchArr.push(sw);
            return swatchArr;
        function getXmlSwatchesXML(swatchArr){
            XML.prettyIndent=4;
            var xmlBody=new XML('<swatches></swatches>');
            for(var i=0; i<swatchArr.length; i++){
                var thisSw=swatchArr[i];
                xmlBody.appendChild(new XML("<swatch></swatch>")); xmlBody.swatch[i].@order=i+1;
                xmlBody.swatch[i].appendChild(new XML("<name>"+stringXmlSafe(thisSw.name)+"</name>"));
                if(thisSw.name!='none'){
                    if(thisSw.info && thisSw.info.plating){
                        thisSw.aiSwatchKind=thisSw.info.plating;
                        thisSw.colorComp.mode=thisSw.colorComp.typename;
                        thisSw.originDoc=thisSw.info.originDoc;
                        thisSw.notes=thisSw.info.notes;
                    xmlBody.swatch[i].appendChild(new XML("<aiswatchkind>"+stringXmlSafe(thisSw.aiSwatchKind)+"</aiswatchkind>"));
                    xmlBody.swatch[i].appendChild(new XML("<colorcomp></colorcomp>"));
                    xmlBody.swatch[i].colorcomp[0].appendChild(new XML("<mode>"+stringXmlSafe(thisSw.colorComp.mode)+"</mode>"));
                    xmlBody.swatch[i].colorcomp[0].appendChild(new XML("<colorvalues></colorvalues>"));
                    for(var j=0; j<thisSw.colorComp.comp.length; j++){
                        xmlBody.swatch[i].colorcomp[0].colorvalues[0].appendChild(new XML("<value>"+stringXmlSafe(thisSw.colorComp.comp[j])+"</value>"));
                    xmlBody.swatch[i].notes=wrapCDATA(thisSw.notes, 'notes');
                    xmlBody.swatch[i].origindoc=stringXmlSafe(thisSw.originDoc);
            return xmlBody;
        //===================================end XML=============//
        // gets type and color array from swatch in swatch palette - for BT
        function getAISwatchColor(processColorOrSpot,name){
            function round2(num){
                return Math.round(num*100)/100;
            var result={type:null, name:null, colorArr:null, uiColor:null, plating:null, originDoc:null, creDt:null, rgbClr:null, cmykClr:null, grayClr:null, labClr:null};
            var clr=processColorOrSpot;
            result.name=name;
            if(clr=="[RGBColor]"){
                result.type="RGB"; result.colorArr=[round2(clr.red),round2(clr.green),round2(clr.blue)];
                result.uiColor=[clr.red/255,clr.green/255,clr.blue/255]; result.plating='Process';
            } else if(clr=="[CMYKColor]"){
                result.type="CMYK"; result.colorArr=[round2(clr.cyan),round2(clr.magenta),round2(clr.yellow),round2(clr.black )]; result.uiColor=function(){
                    var newArr=convertAppColor("CMYK","RGB",[clr.cyan,clr.magenta,clr.yellow,clr.black]);
                    return [newArr[0]/255,newArr[1]/255,newArr[2]/255,];
                }(); result.plating='Process';
            } else if(clr=="[GrayColor]"){
                result.type="GRAY"; result.colorArr=[round2(clr.gray)]; result.uiColor=function(){
                    var newArr=convertAppColor("GrayScale","RGB",[clr.gray]);
                    return [newArr[0]/255,newArr[1]/255,newArr[2]/255,];
                }(); result.plating='Process';
            } else if(clr=="[SpotColor]"){
                clr=clr.spot;
                if(clr.colorType==ColorModel.SPOT){
                    result.plating='Spot';
                } else if(clr.colorType==ColorModel.PROCESS){
                    result.plating='GlobalProcess';
                } else if(clr.colorType==ColorModel.REGISTRATION){
                    result.plating='Registration';
                } else {
                    result.plating="Process";
                var intClr=clr.getInternalColor();
                for(var i=0; i<intClr.length; i++){
                    intClr[i]=round2(intClr[i]);
                if(clr.spotKind==SpotColorKind.SPOTLAB){
                    result.type="LAB"; result.colorArr=intClr; result.uiColor=function(){
                        var newArr=convertAppColor("LAB","RGB",[intClr[0],intClr[1],intClr[2]]);
                        return [newArr[0]/255,newArr[1]/255,newArr[2]/255,];
                } else if(clr.spotKind==SpotColorKind.SPOTRGB){
                    result.type="RGB"; result.colorArr=intClr; result.uiColor=[intClr[0]/255,intClr[1]/255,intClr[2]/255];
                } else if(clr.spotKind==SpotColorKind.SPOTCMYK){
                    result.type="CMYK"; result.colorArr=intClr; result.uiColor=function(){
                        var newArr=convertAppColor("CMYK","RGB",[intClr[0],intClr[1],intClr[2],intClr[3]]);
                        return [newArr[0]/255,newArr[1]/255,newArr[2]/255,];
            var colorMode=result.type;
            if(colorMode=="GRAY"){
                colorMode="GrayScale";
            var altClrs=[
                result.rgbClr=convertAppColor(colorMode, "RGB", result.colorArr),
                result.cmykClr=convertAppColor(colorMode, "CMYK", result.colorArr),
                result.grayClr=convertAppColor(colorMode, "GrayScale", result.colorArr),
                result.labClr=convertAppColor(colorMode, "LAB", result.colorArr),
            for(var c=0; c<altClrs.length; c++){
                for(var d=0; d<altClrs[c].length; d++){
                    altClrs[c][d]=round2(altClrs[c][d]);
            result.originDoc=app.activeDocument.name;
            result.creDt=currentTime();
            return result;
        function drawPath(shp, canvas){
            var thisShp=shp;
            if(thisShp.ellipsePath!=true){
                var vectorPts=thisShp.pathPoints;
                canvas.newPath(); canvas.moveTo(thisShp.pathPoints[0][0],thisShp.pathPoints[0][1]);
                for(var j=0; j<vectorPts.length; j++){
                    var thisAnchor=vectorPts[j];
                    var x=thisAnchor[0], y=thisAnchor[1];
                    canvas.lineTo(x,y);
                if(thisShp.closed==true){
                    canvas.closePath();
            } else {
                var cirPts=thisShp.pathPoints;
                canvas.newPath();
                canvas.ellipsePath(round2(cirPts[0]), round2(cirPts[1]), round2(cirPts[2]), round2(cirPts[3]));
                canvas.closePath();
            if(thisShp.fillColor!=null){
                var clr=thisShp.fillColor;
                var myBrush=canvas.newBrush(canvas.BrushType.SOLID_COLOR,clr);
                canvas.fillPath(myBrush);
            if(thisShp.strokeColor!=null){
                var clr=thisShp.strokeColor;
                var myPen=canvas.newPen(canvas.PenType.SOLID_COLOR,[clr[0],clr[1],clr[2],1], thisShp.strokeWidth);
                canvas.strokePath(myPen);
        function drawImg(objString, canvasArea){
            // using drawPath();
            var obj=eval(objString.replace(/(^'|';$)/g,''));
            var canvas=canvasArea.graphics;
            var counter=obj.total;
            while(counter>=0){
                for(all in obj){
                    if(all.match(/\d{1,2}$/g) && all.match(/\d{1,2}$/g)==counter){
                        var thisShp=obj[all];
                        if(all.match('group')){
                            var ctr=obj[all].total;
                            while(ctr>=0){
                                for(paths in obj[all]){
                                    if(paths.match(/\d{1,2}$/g) && paths.match(/\d{1,2}$/g)==ctr){
                                        drawPath(obj[all][paths], canvas);
                            ctr--;
                        } else {
                            drawPath(thisShp, canvas);
            counter-=1;
        function btnSkin(elem,aClr,w,h){
            var g=elem.graphics; var brush=g.newBrush(g.BrushType.SOLID_COLOR,aClr);
            g.newPath(); g.moveTo(1,1); g.lineTo(w-1,1); g.lineTo(w-1,h-1); g.lineTo(1,h-1); g.closePath(); g.fillPath(brush);
            var ltr=[aClr[0]*1.2,aClr[1]*1.2,aClr[2]*1.2];
            for(var c=0; c<ltr.length; c++){
                if(ltr[c]>1){
                    ltr[c]=1;
            brush=g.newBrush(g.BrushType.SOLID_COLOR,ltr); g.newPath(); g.rectPath(0,0,w,h/2); g.fillPath(brush);
            var pen=g.newPen(g.PenType.SOLID_COLOR,[1,1,1,1],2);
            g.newPath(); g.moveTo(1,1); g.lineTo(w-1,1); g.lineTo(w-1,h-1); g.lineTo(1,h-1); g.closePath();
            g.strokePath(pen);
        function createAltDisp(swObj, uiParent){
            var altClrs=swObj.info.altClrs;
            var modes=['CMYK','RGB','LAB','GRAY'];
            for(var m=0; m<modes.length; m++){
                if(swObj.colorComp.typename!=modes[m]){
                    var altG=uiParent.add('panel',undefined,modes[m]); altG.margins=[2,6,2,2];
                    altG.size=[80,88]; altG.spacing=2; altG.alignChildren='left';
                    if(modes[m]=="RGB"){
                        altG.add('statictext',undefined,'R: '+altClrs.rgbClr[0]);
                        altG.add('statictext',undefined,'G: '+altClrs.rgbClr[1]);
                        altG.add('statictext',undefined,'B: '+altClrs.rgbClr[2]);
                    } else if(modes[m]=="CMYK"){
                        altG.add('statictext',undefined,'C: '+altClrs.cmykClr[0]);
                        altG.add('statictext',undefined,'M: '+altClrs.cmykClr[1]);
                        altG.add('statictext',undefined,'Y: '+altClrs.cmykClr[2]);
                        altG.add('statictext',undefined,'K: '+altClrs.cmykClr[3]);
                    } else if(modes[m]=="LAB"){
                        altG.add('statictext',undefined,'L: '+altClrs.labClr[0]);
                        altG.add('statictext',undefined,'A: '+altClrs.labClr[1]);
                        altG.add('statictext',undefined,'B: '+altClrs.labClr[2]);
                    } else if(modes[m]=="GRAY"){
                        altG.add('statictext',undefined,'Black: '+altClrs.grayClr[0]);
        function swatchInfoBox(swObj, uiParent){
            var baseG=uiParent; // usually a group
            var g_1=baseG.add("panel",undefined,"Swatch Info"); g_1.size=[340,340]; g_1.spacing=2; g_1.margins=[4,12,4,4];
            var nameD=g_1.add('edittext',undefined,swObj.name,{readonly:true}); nameD.characters=20; nameD.justify='center';
            if(swObj.name!='none'){
                var mode=swObj.colorComp.typename;
                var sep=g_1.add('panel'); sep.size=[310,2];
                var g_1_0=g_1.add('group');
                    var txtG=g_1_0.add('group'); txtG.orientation='column'; txtG.spacing=2; txtG.margins=[2,2,2,2]; txtG.alignChildren='left';
                        txtG.add('statictext',undefined,'Color Model: '+swObj.colorComp.typename);
                        txtG.add('statictext',undefined,'Illustrator Swatch Type: '+swObj.info.plating);
                    var swD=g_1_0.add('panel'); swD.size=[34,34]; swD.setBg(swObj.fillColor);
                var sep_1=g_1.add('panel'); sep_1.size=[310,2];
                var g_1_1=g_1.add('group'); g_1_1.spacing=2;
                if(mode=="RGB"){
                    var rD=g_1_1.add('statictext',undefined,'Red: '+swObj.colorComp.comp[0]+',');
                    var gD=g_1_1.add('statictext',undefined,'Green: '+swObj.colorComp.comp[1]+',');
                    var bD=g_1_1.add('statictext',undefined,'Blue: '+swObj.colorComp.comp[2]);
                } else if(mode=="CMYK"){
                    var cD=g_1_1.add('statictext',undefined,'Cyan: '+swObj.colorComp.comp[0]+',');
                    var mD=g_1_1.add('statictext',undefined,'Magenta: '+swObj.colorComp.comp[1]+',');
                    var yD=g_1_1.add('statictext',undefined,'Yellow: '+swObj.colorComp.comp[2]+',');
                    var kD=g_1_1.add('statictext',undefined,'Black: '+swObj.colorComp.comp[3]);
                } else if(mode=="LAB"){
                    var lD=g_1_1.add('statictext',undefined,'Luminance: '+swObj.colorComp.comp[0]+',');
                    var aD=g_1_1.add('statictext',undefined,'a: '+swObj.colorComp.comp[1]+',');
                    var bD=g_1_1.add('statictext',undefined,'b: '+swObj.colorComp.comp[2]);
                } else if(mode=="GRAY"){
                    var gD=g_1_1.add('statictext',undefined,'Gray-Scale Black: '+swObj.colorComp.comp[0]);
                var g_1_2=g_1.add('group');
                createAltDisp(swObj, g_1_2);
                var sep_2=g_1.add('panel'); sep_2.size=[310,2];
                var originDocG=g_1.add('group'); originDocG.orientation='row';
                    var originDocH=originDocG.add('statictext',undefined,"Originating Document");
                    var originDocE=originDocG.add('edittext',undefined,swObj.info.originDoc,{readonly:true}); originDocE.characters=18;
                var g_1_3=g_1.add('panel',undefined,'Notes'); g_1_3.margins=[2,8,2,2]; g_1_3.spacing=2;
                    var notesE=g_1_3.add('edittext',undefined,'',{readonly:true, multiline:true}); notesE.size=[310,60];
                    if(swObj.info && swObj.info.notes && swObj.info.notes!=''){
                        notesE.text=swObj.info.notes;
                    var notesBtnG=g_1_3.add('group');
                        var viewBigBtn=notesBtnG.add('button',undefined,"View Big");
                        var editBtn=notesBtnG.add('button',undefined,"Edit Notes");
                        var clearBtn=notesBtnG.add('button',undefined,"Clear Notes");
                viewBigBtn.onClick=function(){
                    if(notesE.text!=''){
                        var notesW=new Window('dialog',"Notes in a bigger window:"); notesW.margins=[4,4,4,4];
                        var bignotesE=notesW.add('edittext',undefined,notesE.text,{multiline:true, readonly:true}); bignotesE.size=[300,360];
                        var closeNotes=notesW.add('button',undefined,"Ok");
                        notesW.show();
                    } else {
                        alert("There are no notes here.");
                editBtn.onClick=function(){
                    var editResult=function(){
                        var newNotes=null;
                        var w=new Window('dialog','Edit Notes');
                            var inst=w.add('statictext',undefined,"Tip: use Ctrl+Return to enter in a carriage-return.");
                            var editE=w.add('edittext',undefined,notesE.text,{multiline:true}); editE.size=[310,160]; editE.active=true;
                            var btnG=w.add('group');
                                var okBtn=btnG.add('button',undefined,'Set Notes (OK)');
                                var cclBtn=btnG.add('button',undefined,'Cancel');
                        okBtn.onClick=function(){
                            if(editE.text.replace(/\s/g)!=''){
                                newNotes=editE.text;
                            } else {
                                newNotes='';
                            w.close();
                        w.show();
                        return newNotes;
                    if(editResult!=null){
                        notesE.text=editResult;
                        swObj.info.notes=editResult;
                        swObj.noteChange=currentTime();
                clearBtn.onClick=function(){
                    if(confirm("Are you sure you want to clear the notes?")==true){
                        notesE.text='';
                        swObj.info.notes='';
                        swObj.noteChange=currentTime();
        function infoWindow(SESSION){ //======================================MINI UI
            var noteChange;
            var userChoice={showMode:SESSION.options.showMode, showNotes:SESSION.options.showNotes, noteChange:false};
            var swatchBox=function(){
                if(SESSION.selection.length==0){
                    return null;
                } else if(SESSION.selection.length==1){
                    return SESSION.selection[0];
                } else if(SESSION.selection.length>1){
                    return "--Multiple Selection--";
            var w=new Window('dialog',"Swatch Info & Preferences"); w.margins=[4,4,4,4];
                var g_0=w.add('group'); g_0.orientation='column'; g_0.spacing=4;
                    var g_0_1=g_0.add("group");
                    if(swatchBox!=null){
                        if(swatchBox=="--Multiple Selection--"){ // Multi
                            var msg=g_0_1.add('statictext',undefined,swatchBox);
                        } else { //Single
                            if(swatchBox.name!='none'){
                                noteChange=swatchBox.noteChange;
                                swatchInfoBox(swatchBox, g_0_1);
                            } else {
                                var msg=g_0_1.add('statictext',undefined,"Empty Cell");
                    } else { // NONE
                        //var msg=g_0_1.add('statictext',undefined,"NONE");
                    var g_0_1=g_0.add("panel",undefined,"Main Window Prefrences"); g_0_1.size=[340,44]; g_0_1.orientation='column';
                        var boxGrp=g_0_1.add('group');
                            var modelBx=boxGrp.add('checkbox',undefined,"Show Color Mode"); modelBx.value=SESSION.options.showMode;
                            var noteBx=boxGrp.add('checkbox',undefined,"Show Note Marker"); noteBx.value=SESSION.options.showNotes;
                    var g_0_2=g_0.add("panel",undefined,"Persistence Options"); g_0_2.size=[340,54];
                        var saveBtn=g_0_2.add('button',undefined,"Save Current Session");
                var okBtn=w.add('button',undefined,'Ok'); okBtn.size=[340,20]; okBtn.margins=[0,0,0,0];
                okBtn.onClick=function(){
                    w.close();
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