I like to share CRM (call center)

Hi Rick,
I am currently implementing Oracle APPS 11i especially for
iService & Call Center modules. I am very much interested to
share my knowledge and the forum knowledge.
[email protected]
Thnks
Giridharan D

These are user to user forums. YOu are not addressing Apple by posting here.
Go here instead: http://www.apple.com/feedback

Similar Messages

CRM Call Center Simulator

Hi,
we have new SAP CRM EHP3 abap and CRM Application server Java installation on the same server. We want to use Call center simulator and we are trying to access the BCB on the server at addrees http://<hostname>:<port>/bcb , but we get error: Requested resource does not exist. Do we need to activate something or bcb is not available anymore in latest version of Java application server?
Regards,
Elvis Gustin

Hi,
There has been some change in later version of JAVA server.
Please check the following OSS note :
1957604 - BCB/CCS is not available
Hope this helps.
Sylvain

Call transaction in new session not working inside CRM Interaction Center

Hi Experts,
I have developed a report which contains a screen with push button. When user clicks on button a transaction (FPL9) is being called and opened in new session or window. But when the report is being called in CRM Interaction Center using transaction launcher and button is clicked no new session or new window is being opened. Our requirement is FPL9 transaction will be opened in new session / window inside Interaction Center also.
Please help me how to open a new session or window in interaction center on push botton click.
Thanks in advance.
Regards,
Arnab

Hi Anil..
This is the Solution for ur Requirement.   try this program and change as per ur need.
REPORT ZSEL_CALL_TCODE.
data : IT_KNA1 TYPE TABLE OF KNA1 WITH HEADER LINE.
DATA : IT_SPA TYPE TABLE OF RFC_SPAGPA WITH HEADER LINE.
SELECT * FROM KNA1 INTO TABLE IT_KNA1 .
LOOP AT IT_KNA1 .
WRITE:/ IT_KNA1-KUNNR HOTSPOT ON.
HIDE IT_KNA1-KUNNR .
ENDLOOP.
CLEAR IT_KNA1-KUNNR.
AT LINE-SELECTION.
CASE SY-LSIND.
WHEN 1.
IF IT_KNA1-KUNNR IS NOT INITIAL.
REFRESH IT_SPA.
IT_SPA-PARID = 'KUN'.
IT_SPA-PARVAL = IT_KNA1-KUNNR.
APPEND IT_SPA.
CALL FUNCTION 'ABAP4_CALL_TRANSACTION' STARTING NEW TASK 'S1'
    EXPORTING
      TCODE                         = 'XD02'
     SKIP_SCREEN                   = ' '
    MODE_VAL                      = 'A'
    UPDATE_VAL                    = 'A'
IMPORTING
    SUBRC                         =
   TABLES
    USING_TAB                     =
     SPAGPA_TAB                    = IT_SPA
    MESS_TAB                      =
EXCEPTIONS
    CALL_TRANSACTION_DENIED       = 1
    TCODE_INVALID                 = 2
    OTHERS                        = 3
IF SY-SUBRC <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDIF.
ENDCASE.
<b>Reward if Helpful.</b>

SAP_J2EE_ADMIN in Call Center Simulator (IC Web) CRM 5.0

Hi,
We are trying to activate the IC Web Client Call center Simulator in mySAP CRM 5.0. We have created a "Dialog" user and assigned following roles and profiles to it:
1. role: SAP_J2EE_ADMIN
2. Profile: SAP_ALL, SAP_NEW
then we are trying to access the CCS Application through url: http://<servername>:<port>/ccsui/CSSUIStart.jsp
The Server name and port no:s are as provided by the Basis Person.
We are still getting error: 403 Forbidden, You are not authorized to view the requested resource.
Can somebody please help on this.
Regards,
Saurabh Agarwal

Hi Keerti,
Thanks for your reply.
The relevant services in SICF are activated. In fact we are able to login to the CCS with J2EE Admin. But when I try to access the application with my own user id, it does not allow me and throws this error.
I have assigned the "SAP_J2EE_Admin" role to my id.
Any pointers...
Regards,
Saurabh Agarwal

How to send a Announcements in CRM WebUI for Call center role.

Hi
In some cases if we are shutdowing the prodcution server we want to send a group message to all the users in call center.
How to do this.
Please suggest.
Regards
Hanu M

Hi,
in the IC_Webclient and in the CMS-Role you could use broadcast messaging for this.
your message is displayed on the bottom of the screen as ticker.
Add in SAPGUI a new favorite
BSP-Application: BSP_BROADCAST
Start-Page: abap_broadcast.htm
Kind regards
Manfred

Listen to conversation in a call center

Hi and thanks for your help!
I would like to know if this is possible to listen to a talk between a customer and a employe directly from a phone that is own by a supervisor?
I have seen this:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/UC6-0-1/features_apps/CMmonrec.html
witch is a method to do the above , but it require a program on a PC or it record the line.
What we would like is to listen to the line that is in use by a agent inside the organisation by a phone like you would do on an analog phone went there is 2 phones and by the simple way of grabbing it you could be able to listen to the conversation.
The client is using a Cisco UC520 Phone with SPA 500 series phones.
thanks alot.

Hi Simon,
That's a feature mostly use by Call Center but CME has feature called Barge to be able to force a conference between two phone but both phones need to have a share line.
The best way is to use UCCX (Contac Center Express), it has a feature called Silent Monitor to be able to listen calls from agents:
Silent Monitoring. CSD allows a supervisor to silently monitor agent calls. It can be configured whether the agents are aware or unaware that they are being monitored.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/UCCX_BK_C39FDB35_00_cisco-unified-contact-center-express/UCCX_BK_C39FDB35_00_cisco-unified-contact-center-express_chapter_01.html
Regards

After obtaining the ObjectID, what crm call do I need to make to receive it's related fields?

After obtaining the ObjectID, what crm call do I need to make to receive it's related fields?
I currently have a PHP script which emails the ObjectID number to my email account (this was for initial testing).
What CRM call do I need to make to obtain the customers information related to the ObjectID?
I need to retrieve the customers username (or email) and their password.
I need this information to create another account on another external system.
How the system will work:
Customer makes a purchase and inputs their information including a username/password along with their payment information.
After the transanction is complete the ObjectID is sent to my php script.
The script takes the objectID and sends it back to BC to retreive the customers username/password.
Once this is retreived, it is sent to an external database creating an account on another system.
(If anyone has a quick script for this, feel free to share if you would like.)

Seems like no one's biting and I don't have experience with the API much so you should probably hit up Mario in a private message to see if he can help: http://forums.adobe.com/pm-post!input.jspa?to=822747

Display Like and Share functionality in SharePoint 2013 search result

Hello Experts,
I dont Know whether i am asking a good question or bad one . but i am not very much expert in search.
I have to display No of Likes , Share functionality in SharePoint Search Results.
i know little basic about how display templates works. i want to implement these like and share functionality as actions in Item_common_hoverpanel_Actions template. show that i can see in preview.
please if any body can help me . i will be highly thankful to you.
Mukesh

This will be difficult. The number of likes has a managed property called LikesCount but it is not populated by the search crawler. So your JavaScript will have to read the "LikesCount" field of the corresponding list item. That would be a
lot of code to execute in the item display template just to display the number of likes. You could have a button that displayed a callout that would get the information and display it. The Sharing could be done via JavaScript in your item display template
using a REST call. You can see an example of code to do that here:
http://sharepointfieldnotes.blogspot.com/2014/09/sharing-documents-with-sharepoint-rest.html?showComment=1428595550241#c3227376854590814312
Just remember the user must have permission to share these documents, so your code will have to handle this.
Blog | SharePoint Field Notes Dev Tools |
SPFastDeploy | SPRemoteAPIExplorer

HT204053 My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!

My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!

The recommended solution for most families is to share the same Apple ID for iTunes and App Store purchases, so you can share your purchases, but us different IDs for iMessage, FaceTime and iCloud. With this arrangement, each person can automatically download purchases made on the shared ID (by turning this feature on in Settings>iTunes & App Stores), while keeping their FaceTime calls, text messages and iCloud data (including photo stream) separated. There is no requirement that the ID you use for purchasing be the same as the ID you use for these other services.
This article: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/.

Oracle SOA Integration with Siebel 8.0 Call Center Application

Hi Experts,
I am trying to Integrate Oracle Fusion SOA and Siebel 8.0 and I have been following http://download.oracle.com/docs/cd/E17904_01/doc.1111/e17056/bpel_pm.htm as a reference.
Here is what I have done so far:
Created an Inbound Web service (Account Web Service) by login into Siebel Call Center Application. I was able to generate the WSDL file successfully. This WSDL has following operations :
(a) AccountInsert
(b) AccountQueryByExample
(c) AccountQueryById
If I understand it correctly, this is like any other wsdl file which can be consumed and operations can be invokved by consumers (web service clients)
I have couple of doubts/questions :
(1) Once WSDL is generated by the Siebel Client, it can be used in my BPEL process/composite apps to perform the integration. If this statement is true, why and where do we need Siebel Adapter?
(2) While I was following the online tutorial @ http://download.oracle.com/docs/cd/E17904_01/doc.1111/e17056/bpel_pm.htm , I can see, WSDL was generated by using the Application Explorer (a swing based tool provided by Oracle as a part of Adapter framework). But I have used Siebel Call Center to generate the WSDL file. Which is the standard way of generating the WSDL file?
(3) In the tutorial mentioned above, I can see request and response xsd files (i.e queryWithView_invoke_request.xsd queryWithView_invoke_response.xsd) . No where in the tutorial has mentioned, how these files were created. Are these hand written files by the developer, or it is something that can be created out of the wsdl itself?
(4) Also, there is a .jca file (queryWithView_invoke.jca) which is also being used while configuring the Third Party Adapter. Where does queryWithView_invoke.jca come from? Is it something that is created from Application Explorer?
Would really appreciate if someone can throw lights on these gray areas....
Waiting for an eagerly reply...
Thanks in Advance !
Jameel

Hi,
If you are talking about configuring the outbound WS , then you need to go to Siebel > Administration-Webservices> Outbound Webservices
Query for webservices there and give the <HOST>:<SOA PORT> in the URL.

FSCM Biller Direct Call Center Payment Log

Hi,
We are using Biller Direct and Biller Direct Call Center for our dealers/customer AR processing.
Biller Direct is used by our Dealers to see their account balance and post payment online through Biller Direct web portal.
Biller Direct Call Center is used by our Account Receivable team to see our dealers account balance and to post payment with authorization from our dealers.
The main question is:
How can we see the deatilpayment log/detail on transaction posted through Biller Direct Call Center? Our AR team needs to identify which user from AR team that perform a specific payment. Please advise.
Is this something that can be setup through XCM or R/3 configuration?
We need to get the detail of "User ID" and "Date & Time" that a payment is done through Biller Direct Call Center.
I tried to look from the document changes on AR line item detail of the billing document that got paid. But, the document changes is only showing that user BD_POOL made the payment posting. The user id is setup in XCM for posting any transaction into R/3.
Appreciate your help in advance.
Thanks,
Markus

Mohit,
Let me try to answer your questions:
u2022 What accounting entries are passed from SAP perspective and at what points in time?
A) SAP will post a CREDIT to the Customer AR item and a DEBIT to a Credit Card Receivable account when the payment is posted in FI. The DEBIT to the Credit Card Receivable account is included in the nightly Settlement run to be sent to the Processor for a deposit request.
u2022 How are charges levied by banks / financial institutions handled or can be handled?
A) There are Processor charges for authorizations and other services such as Fraud checking as well as the INTERCHANGE fee that is a percentage of the Settlement amount. This could be anywhere from 1.5% to 4% of the Invoice amount depending on the type of transaction and the agreement with the Processor.
u2022 How any fees / charges imposed by network processors / clearing houses handled on a transactional basis?
A) The processor will assess and collect these fees, typically on a monthly or daily basis and provide reporting to the Merchant regarding the fees charged.
u2022 Is this something which Standard SAP Config can accommodate and if yes where exactly? If not what custom development route is appropriate?
A) Standard SAP does not have the ability to assist with Settlement reconciliation or recognition/assignment of processing fees. This must be accomplished through Manual postings.
u2022 Does addition of third party providers like pay metric for interface plug-in help in segregating and processing of credit card charges any better?
A) Yes, ISVs such as Paymetric which provide integration between SAP and the processors do provide additional SAP and external reporting and functionality to assist with the reconciliation process and in determining the processing fees.
Regards,
Eric Bushman
VP, Solution Engineering

How to stop Call Center Agents from Moving Headsets around

We are call center with about 200 agents at a time in the building. We go thru headsets like they are candy. But we just got told to no longer use cheap headsets. So we are slowly cycling in the new headsets. So any Ideas on how to keep headsets from moving stations. Our agents destroy headsets anyway, so I don't know how well these new ones are gonna last. They also move keyboards, mice as well. They have very little respect for the equipment and think breaking them is going to give them a new one faster. Let me know what you guys think.
This topic first appeared in the Spiceworks Community

I think you are seeing what is called the Ken Burns Effect. You can change this setting using the Rotate, Crop, Ken Burns Tool on the middle toolbar. You can select Fit, Crop, or Ken Burns. Fit will make your photo fit by letterboxing. Crop will make your photo fit by cropping the top and bottom off. Ken Burns allows you to Pan around. You can set the starting and ending rectangles for the pan.
Also, if you go to File/Project Properties you can set the default action for "Initial Photo Placement" to Fint, Crop, or Ken Burns.

JTAPI and call center

Hi,
does Cisco provide call center classes with their JTAPI? For instance, i would like to monitor Call center events with the JTAPI application, the same way i can monitor events on Call manager.
Regards,
Marko

You can get alot of information as to whats going on in the callcenter via the HDS database. You can also connect into the CTI interface on the CTIOS server. To get information via the ctitoolkit. Remember that JTAPI can way heavily on the CPU load on a server, and the agents add additional overhead to a standard CUCM box as well. You might run into a device weight issue if you get too carried away.

Call Center Functions

I am in the process of determining if VOIP is more accessible and flexible compared to an existing, traditional PBX system. I cannot find whether VOIP provides the call center functions like a PBX system (i.e. call duration reports, number & times for an extension report, etc.) Also, I did not find any information in regards to calling pools, fall overs on extensions, etc. and if that is handled at the extension (phone) or in the call switching module. Any help or direction to more specific details would be appreciated.

The call center funtionallity is an addition to the IP PBX (CallManager is Cisco's IP PBX), and requires another application layer in your environmnet.
Cisco has 2 contact center applications, IPCC Express (up to 300 agents) and IPCC Enterprise for enterprise level customers, from architetural perspective these are completely different products, and off course prise is different.
Take a look a tht following linke for more information:
http://www.cisco.com/univercd/cc/td/doc/product/icm/index.htm
Most legacy PBX features are available on CallManager, you'll need to be more specific on "calling pools, fall overs on extensions".
take a look at CallManager documentation for more details:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/5_0/sys_ad/5_0_4/index.htm
HTH,
Chris

Battery does not charge, IdeaPad B590, call center is dead

At 23th December, 2013, the battery of my sons IdeaPad B59 notebook went Wrong. It does not charge. The lates update of the Lenovo softwares are installed, but it gives error messages.
I tried to call the local service center, but it does not answer. After 10-15 minutes of the mucic from the call center pfone (tried today several times!) I give up.
Does it exist ANY working contact with the local (Hungary, Budapest) Lenovo service people?
I bought the IdeaPad B590 laptop on 24.07.2013 in Budapest, and have a (possibly) valid warranty for it.
Any prompt solution?
dr. Gábor Nagy,
College associate professor
King Sigismund Business School
1039 Budapest, Kelta utca 2., Hungary
mailto:[email protected], mailto:[email protected] (private)
mobile: +36-20 / 398-8077

hi tallSoft,
Welcome to Lenovo Community Forums!
Battery issue is covered by standard warranty as long as it is not physically damaged.
This is the Contact Number I have from Support Website
May I ask are you experiencing like it does not charge further that 58 to 60% or can you explain the issue further maybe, People here in Lenovo Forums may be able to help.
Regards
Solid Cruver
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I like to share CRM (call center)

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