I'm dropping calls with perfect service..?

I have all my bars so I know I have perfect service but yet my calls are dropping 30 seconds in. I can't even talk customer service because I can't stay connected that long. Has anyone else heard of this? I have service so I am really confused.

I never had a trouble with calls ending or dropping until I upgraded the OS last week. Now, I have actually watched my phone and during a call with great connection, the call just ends like I hit the end button. Today alone I watche dmy phone drop three calls. I don't think this is a SIM card issues but a software issue form the update. The other problem is for no reason at all, my music will start playing. I have the phone sitting on the table (no movement, nothing bumped it) and the music just starts playing. I have even had calls drop and music starts playing.

Similar Messages

Why does my iPhone 4S drop calls with good service

Why when I have 3 or more bars does my iPhone 3S drop calls?

Go to Settings > General > Accessability > Incoming Calls then set to default.

Iphone 4 drops connection with the service provider

Hi everybody,
I have iphone4 and sometimes it drops connection with the service provider (infact it has dropped 3 times in a month) and i have to restart it. Is there any solution to this problem?

The configuration is as follows:
interface Ethernet0/0
description wlink_fiber
ip address 202.166.217.248 255.255.255.0
no ip proxy-arp
no ip mroute-cache
half-duplex
no cdp enable
interface Serial0/0
no ip address
shutdown
no fair-queue
interface Ethernet2/0
description Wlink_wireless
ip address 202.166.213.114 255.255.255.128
half-duplex
no cdp enable
interface Serial2/0
no ip address
shutdown
interface Ethernet2/1
description wlink_pool_ip
ip address 202.166.216.49 255.255.255.248
half-duplex
interface Serial2/1
no ip address
shutdown
router bgp 64706
bgp router-id 202.166.216.49
bgp cluster-id 3399932408
bgp log-neighbor-changes
network 202.166.216.48 mask 255.255.255.248
neighbor 202.166.213.9 remote-as 17501
neighbor 202.166.213.9 description gw-pck-sp
neighbor 202.166.213.9 next-hop-self
neighbor 202.166.213.9 soft-reconfiguration inbound
neighbor 202.166.217.1 remote-as 17501
neighbor 202.166.217.1 description wlsp2
neighbor 202.166.217.1 next-hop-self
neighbor 202.166.217.1 remove-private-AS
neighbor 202.166.217.1 soft-reconfiguration inbound
ip classless
ip route 0.0.0.0 0.0.0.0 202.166.217.1
ip http server
dial-peer cor custom

Dropped calls and no service in my house...why am I even paying a phone bill?

I've been a Verizon customer for probably around 6 or 7 years now. I've had plenty of different devices and was always happy with my phone. A few years ago, service started to get horrible in my house. I would barely get service and my phone would drop calls. I have spent hours over the past 2 years on the phone with reps. Some were very helpful, and some were very frustrating. I have put in service tickets and even changed out my phone to try to get better service. Let me also note that AT&T customers get perfect service inside of my house. I don't even want to hear the excuse that Verizon doesn't guarantee service inside of a building due to building materials. The last time I checked, I didn't rebuild my house in the past few years with new materials. I use my cell phone for business when I'm at home, so it is extremely important that it works inside my house. I put my most recent service ticket in almost 2 weeks ago and there is STILL no resolution. I also won't accept if the only resolution is me buying a network extender.. I'd rather pay an early termination fee and leave before I'd ever spend money on another Verizon device. I have had 2 reps in the past week tell me that they would call me back and I never hear anything. I also have been told that they would resolve it by a certain date, only to find out that now they are saying it's going to stay open until they can figure it out. I rely on my phone for work now more than ever since I recently starting working from home, so how can I accept the fact that I am waiting around and paying for a phone that doesn't work when I need it the most? For all of my trouble, they offered me a $20 credit on my account. I shouldn't even use the word "offered" because I was the one who mentioned that I should be reimbursed for my time. I'm so sick of wasting my time on the phone and I am truly disgusted with Verizon. As a long time customer who has spent thousands of dollars over the year paying for Verizon service, I would expect to be treated much better than this.

I am not in the same boat, Verizon works absolutely everywhere I go and I am super happy with the service. If the service started not working however, and I got no resolve, I would just cancel it and switch providers. No point in paying for service you can't use, especially where you live.

Dropped calls with apple usb modem

The USB modem drops calls frequently. My ISP is earthlink which told me to reX duce the stated modem type to V50 or lower as a fix. But that has no effect.
I have bootcamp and windows Xp Pro Service pack 2 installed along with office.
But use the modem only with Mac OSX10.4.7. it is really frustrating.

Hello,
I have had this problem. My 1st MacBook, wk 30, could not maintain an internet connection via external modem. A primary function. I was a novice with OS X. I rewired my household phone lines, verified my external phone line, dogged my ISP and spent hours with Apple Tech Support applying numerous, ineffectual, suggestions.
That machine was classified as DOA, eventually, after a number of panics, corruptions, and other bad behaviors related to power management. I lost the indexing for hundreds of emails saved on a crucial flash drive - a USB function.
My current machine, wk 33, demonstrated the same frustrating behaviors upon receipt. !!!
I am methodical. I calibrated the battery and performed system updates 1st thing with both machines. Then I became proficient with clean system 10.4.6 reinstall and worked my way backwards.
In my case, the 10.4.7. system upgrade caused the USB modem malfunction to recur. Subsequently, plugging the modem into the right had port enables it to function.
I am now unwilling to plug any other device into the left hand USB port and am limping along.
The last word I had from Tier 2 Tech Support was that there are no known issues.
Cordially,
RLC
The USB modem drops calls frequently. My ISP is
earthlink which told me to reX duce the stated modem
type to V50 or lower as a fix. But that has no
effect.
I have bootcamp and windows Xp Pro Service pack 2
installed along with office.
But use the modem only with Mac OSX10.4.7. it is
really frustrating.

Excessive dropped calls with full signal!!!

I have a 3GS and have updated to 3.1.2 I recall that one of the items addressed in this update was the dropped calls issue. Mine have been severely worse since the update. It is quite aggravating when the calls dropped are when I have full signal. I am not the only one I know with this particular issue. Is this being addressed?

The phone on the iphone is not the best. I live in Dallas and when the phone is on 3g it really is unusable. Just for grins I started a call log for a day. In my very unscientific experiment I dropped (or couldn't hear the person and had to call back) 76.6% of my calls when I 3g for the day. In my opinion, Apple or no Apple, this is unacceptable for any cell phone. I tried calling ATT to see if I could get some credit and they said no. I have taken the phone to the apple store and they said it was the network not the phone. I have restored the phone, reset the phone, updated the phone, and still nothing seems to work.
However, when the phone is in 2g it seems to work fine. Except the only problem with that is when you are searching the net, or checking email and someone calls you it won't ring. This a mild annoyance because at least when I do call or someone calls me I can talk to them and they can hear me.
The iphone is the worst cell phone on the market and best pocket computer you can buy.
You decide.

Reception & Dropped Calls with 4.0.2

I upgraded to 4.0.2 a couple of days ago and since then I have dropped 7 calls. In the entire month and a half leading up to this I dropped 2 and 1 of those was my fault (covered up the lower left corner before I knew better). I spoke with my wife and a couple of friends and every one of them has also noticed this problem. Now I want to know if everyone else has noticed this or is it just a local thing (Jenison/Grand Rapids MI area).
As a side note my batter drains a heck of a lot faster since I upgraded as well.

I have had a similar issue with respect to dropped calls. I'll be talking and then I realize that it's eerily quiet on the other end and pretty shortly thereafter the call will drop. My iPhone4 is my primary phone for work so this has been a huge problem this week. Prior to the 4.0.2 upgrade, the phone work pretty much flawlessly with very few dropped calls here in NYC. This week I feel like throwing it out the window more often than not.
I went to my local AT&T store to see if that was an issue in my area or with my specific device and he told me that my best bet was to do a reset on the phone (hold down home + top button past the shut down screen until the phone restarts) and wait for 4.0.3 software, which he claimed would be out in the next 2 weeks. He said I'd likely have to do that hard reset at least once a day to keep the dropped calls to a minimum. I did the hard reset and had a couple of calls, which were mostly conducted without issue. Once I did get cut off but it's hard to say if that was my phone or the far end party because they were talking on a Bluetooth headset while driving.
Tomorrow once work starts I'm going to try out running on EDGE to see if that solves the issue as well.
Apple has been annoyingly tight-lipped about this one because it's pretty clearly a 4.0.2 issue. Oh well. Hopefully these temporary fixes can hold me over until 4.0.3 or whatever the next update happens to be. Hopefully this isn't treated like the alarm clock bug that's existed since 1.0 (i.e., ignored).

Dropped Call. No Service. Call Failed!

Hi, I have for a number of months experienced these problems with o2 on a number of different handsets. I have been sent a new handset and new sims but it does not make a difference. My question is what has changed? I used to get perfect call quality and great reception at my house, but now it's rubbish and its always rubbish. It is a rare thing now that I can have a full conversation without the call dropping, or unable to hear one side of the conversation. I got told last month it was due to an upgrade on the aerials and I should switch 3g off... (Not really that great as I want 3g) but even so. They said that would be finished at the start of March and all should be ok again. Well it's not! I'm a platinum VIP with o2 and have been on Max contract for over 8 years at least, the service has just gone really down hill! HELP PLEASE!

I feel your pain.... This happens to me constantly, 4 or 5 bar signal - call drops. This happens 5-10 times a day, this morning it has already dropped out 4 times, hence my motivation to rant on O2 forum! I travel all over the country and whilst it is worst at my house, it certainly isn't isolated to one location. I have tried: Different handsets - from iphones to cheap NokiasPlug in signal booster in my officeDisable 3GDisable all dataNew SimStick on signal booster to back of iphone (I was desperate)With a caseWithout a caseNot holding it too tightSmothering my fingers around it!!! The fact remains that calls drop and it seems to have no bearing on my signal level. I also have occasions when I show low levels of signal (2 bars) so try and make a call and hey presto, "searching" appears I really don't know what to try, my company was with Vodafone for a number of years and I did not have this problem, similarly my wife has a T-mobile phone and that's fine too. Really is becoming a massive problem for me and the situation is only getting worse, this has been happening for 2 years now

Dropped calls with full signal

When I am on my iPhone with a full or close to full signal, the sound cuts out for a while and then come backs a few times, and eventually drops the call. Its not every now and then...it's every call!
I have synced and restored it...and neither helped.

This does sound more like a faulty antenna than a SIM card problem to me. It may be that when the iPhone switches towers, as it does periodically, even when on full or near full signal strength, there is a time lag between disconnecting the previous tower and locking on to the new tower. This used to be a problem with old analogue mobiles that employed "hard" handoffs rather than "soft" handoffs, where the new tower is locked on to before disconnecting from the previous tower. In any event, with digital phones that still use hard handoffs, the technique has been refined to the point where the change is said to be imperceptible (does anyone know whether the iPhone employs hard or soft handoffs?).
Try replacing the handset and see if that improves matters for you.

My wife's galaxy s3 is dropping calls

S3dropping calls or sometimes when talking can only hear every couple of words. Other phones work fine
Dropped calls and spotty service is why we just switched from tmobile.
Message was edited by: chicnman1 <Full name removed for privacy.>
Message was edited by: Verizon Moderator

I've had this problem with my GS3 too, did alot of research, and I have found the following suggestions online: (the first one helped the most for my phone. YMMV):
1. Clear the cashe partition -
with phone off, boot in the recovery mode (simultaneously pressing the UP volume key, home button, and power button).
Select "wipe cashe partition"
Select "reboot system now"
2. Try turning the noise reduction off
3. Disable voice privacy (phone - call settings - uncheck Voice Privacy)
Hope this helps!

Why do I keep dropping calls

I have a Iphone 4 why after talking for about five min. I loose my call

mummyof2 wrote:
Why do I keep losing service/dropping calls with every outgoing call it's not my location it happens where ever I am. It will not let me call out even to customer service or 611. It also will go straight to voicemail when someone calls me, but low and behold I cant even call my voicemail. This is ridiculous and has been happening for almost 2 weeks. What if I have an emergency and need to call out or someone is trying to reach me, that's the whole point of my cell phone. Please help I'm very unhappy! I have a galaxy note 2Hi , Thank you for your post. We're happy to help. Were there any changes to your device when this started happening? Do you have your device in Airplane Mode? Please check to see if you're running the most current software version through Settings>About device>Software update>Check for updates. Are you hearing a recording when you try to make a call? Check in Settings>Call settings>Additional settings>Call barring>verfiy that All outgoing calls is unchecked. Also, make sure that your SIM card is inserted correctly and not damaged. We have some additional steps to try. First let's try a Soft Reset by removing your battery for 2-3 minutes. This will re-optimize your device. You may also try running your device in Safe Mode for 2-3 hours: http://bit.ly/1vkcs06 . This will only run stock applications to see if any third party apps are causing this. Let us know if you still need assistance! Thanks, Ema with Samsung Support

Anyone know how to contact anyone in Verizon headquarters? Since I'm not getting anywhere with Customer Service

I'd like to express how unsatisfied we have been with Verizon on an issue that has been ongoing now since March 14, 2014. It involves an upgrade on one of our lines. After all these months, phone call with customer service, Tech support, and visits to a Verizon stores, I would hope that there are ample notation on our acct but since I've had to explain the situation on a bi-weekly time frame, I would assume that no one has documented any contacts.
We've been with Verizon for few yrs now and I have always been very satisfied with Verizon who, up until now , always provided excellent customer service in their knowledge, concern, and customer satisfaction. But I have to say, every positive outlook I've had with your company has been wiped clean with the worst service we have received in the last few months.
We upgraded my daughter's phone on 03-14-14 with a Samsung Galaxy Mini from an Iphone 4s. Within 24 hrs, the phone failed. After 2 visits to a Verizon store the next day which took 6 hrs, we still had to return the next day to speak to a manager. The 2 stores advised us to make a CLAIM on the defective phone thru our insurance plan with Verizon. A CLAIM on a 24 hr old phone!! A 3rd visit with a manager finally convinced him to replace the phone with another new phone at the store. Within 2 weeks - issues began to occur with the replacement phone. Several visits more, several calls more with Customer Service, several calls more with tech support which adds up to soooo many of our time taken up to simple have temporary "fixes" is outrageous. If I billed Verizon for my time, perhaps the situation would have been resolved more quickly. Each visit lasts approx 2 hrs, each phone call approx 1-1 1/2 hrs. We are talking at least 2x a month for the course of 5 1/2 months. Plus the time it takes to get the phone back to where she needs it - contacts, apps, internet.
Not once were we offered a new phone or replace the phone. Not until today. Replace the phone with the same phone that my daughter has grown to hate. So basically a 3rd phone - same phone. She is not interested in this phone any longer. She dealt with this phone model for far too long.
Today we were offered to replace the phone with same phone, or pay for a refurbished Iphone 4. So basically she would be going back to her original Iphone 4s before the upgraded WITH a cost. So her upgrade was wasted, we'd paid over $200 for a defective phone, and would need to pay for an even older model Iphone 4 and have to pay for it. Why wasn't she offered a different phone within those 30 days after the upgrade and 6 visits?
Every rep at the stores, every rep in tech support would provide a different reason for the issue. Finally, tech support advised not to download apps. WHAT GOOD IS A SMARTPHONE IF YOU CAN'T HAVE APPS??? We are talking about a 20 yrs college student who attends school in another state. Do you know the trouble she has to go thru to visit a store? To find 2 hrs between being a full time student with 2 jobs to sit on the phone with a tech support or go to a Verizon store? Once-ok Twice-maybe BUT for 5 months?
She's not eligible for an upgrade. She will be stuck with a phone that she had grown to hate. And I with customer service which I've grown to hate.
Finally, The Edge. Trying to find a way to make my daughter happy, I spoke with 4 representative today about the Edge. Each rep gave me 4 different information. 1st rep advised Edge phone could not be used on another line so I could not use a line eligible for the Edge and give that phone to my daughter since she isn't eligible for the Edge. 2nd rep advised that although new phone thru edge must be used by same number that it was eligible for, we could use the current phone o that line for my daughter. My son currently has an Iphone 5 and is eligible for the Edge early upgrade. He would not have to return his Iphone 5 so my daughter could use it. However, all the lines would have to go to the More Everything Plan and share the Data between all our phone lines. 3rd rep advised the cost would almost double from our current $358 to go to the More Everything Plan so suggested to have 2 accounts vs just 1. 4th rep advised not every line needs to go the More Everything Plan, we could not keep the current phone, and my daughter could get a replacement phone but same phone or made exception to offer the Edge early upgrade to my daughter but only after we go thru the replacement program because the phone we send to Verizon has to be in good working order/no defects.
After 5 1/2 months, it is now Verizon that is indicating that we have a defective phone and can't accept it thru the Edge program or we would get billed approx $299 for a defective phone. After 5 1/2 months of me calling in about a defective phone that not one rep replaced because they "fixed" the problem ( by the way, a temporary fix is not fixing, if it was fixed I would have made those calls today or writing this email), I am now being told her phone is defective. She advised to get a replacement phone first, return the old phone, activate the new phone, then call in to get the Edge early upgrade. So my daughter would have to do all this, plus add contacts back, apps and whatever else she needs to use her phone just to turn around a couple weeks later and do it all over again with the new phone thru the Edge program. Once again, we are the ones having to be inconvenienced and go thru all these steps. Did I mention she is going to be studying abroad in Italy beginning Nov? So the idea of having to wait 2-3 weeks for a new phone and having only a week or 2 to test the phone to make sure it's working properly before she's out of the country doesn't sound appealing to me. Verizon has made us have a defective phone for 5 months advising it's in good working order after each and every "fix" but Verizon will not accept that phone if returned in the same condition as a phone in good working condition. Do you see the irony in that?
I have reached my limit and after 5 yrs of my brother in law trying to convince us to switch to AT&T where he works in their Corporate Office, I can honestly say I will not be sad to leave Verizon. Especially when one of your reps simply provided me with the contract end dates to provide to AT&T because they offered to buy out our contract. No effort in customer retention what so ever. That was a phone call on Thursday.
And yes, one of your tech reps tried to convince me of all the hassle it would be to switch and time AT&T would take to buy out our contracts but honestly it was the pot calling the kettle. I am not in the position to discuss hassle and time after 5 months of getting that with Verizon. Did I mention it's my brother in law so we would be getting special treatment and no out of pocket expenses to switch. It was my loyalty and satisfaction with Verizon that has kept me from switching all these years. Something Verizon clearly does not appreciate.
So can you guess where I am with confidence that your customer service department is knowledgable about the plans/offers? Where I am that I can trust what I'm being told?
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.

Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter?

Iphone 5 keep dropping calls, after installing new software

since instaling new software, my phone keeps dropping calls, with message call failed.....

Hi Ricardo Jame,
Here is an article for you that will help you troubleshoot this issue with your cellular data connection:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/TS3780
Take care, and thanks for visiting the Apple Support Communities.
-Braden

I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service

I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service that didn't work. Verizon advised us that would upgrade both of our phones (to see if that solved the problem). Ok...this is where Verizon has forgotten customer service rules. He order 2 phone...one for himself, one for me. 1st the wrong address on the package..Fedex couldn't deliver...2nd...missing condo number Fedex couldn't deliver again...(2nd call to Verizon)...3rd package was finally deliver with 1 phone...missing my phone. Contacted verizon rep...reorder my phone again..but sorry we cannot give the same price as quoted on 21April...even though...its our mistake...Ok...Ok..what a surprise..but we can do this...after 65 minutes...found a price that was a little bit more...fine...just order the phone....I reordered phone on 28April...on the April 29...no email..so I can Verizon for the 4times in a few days..sorry your order was delay due to our Fraud dept. OK...talked to fraud dept...ok..account is good..will release phone and ship. OK...Next day, no email with deliver confimation. Contact Verizon 5 times now...sorry..your order was cancelled...YES...cancelled again...2nd time now...but we can reorder...OK...sorry but we cannot honor that price that was quoted..really...agent messed up...again...but we can do this for you....I don't understand...your mistake...ALL the times...
Strange ...how my order gets cancelled twice by Verizon's mistake....yet you cannot honor prices that your agents quoted!!!
I didn't reorder the phone....I cannot in good faith same with a company that does not stand behind their own mistakes...and worse...they make the poor customer pay for it...
I will not be renewing my contact...its time to Cricket Wirless...which my sister-in-law loves for half the cost....

I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi.

Over the last several weeks I have had TERRIBLE service. Dropping calls, can't make calls, etc. Been a verizon customer 10+ years. I've never had such shotty service. WHATS UP!?!?!

Over the last several weeks I have had TERRIBLE service. Dropping calls, can't make calls, etc. Been a verizon customer 10+ years. I've never had such shotty service. WHATS UP!?!?!

wutwut123 wrote:
We live in a rural area and are still not offered anything better, so we have used dial up internet for several years. Quality has always been just fine, getting connections of 28.8-40k or higher, which is perfectly normal for dial up. However lately we have seen a rapid decline in the quality and speed of connections. While still useable, it has been annoying. This last month however I can only rarely connect at a speed higher than 9.6kbps. Sometimes it is even lower at 7.2k or even 4.8k. I know verizon is only obligated to provide high enough speeds for phone calls, but these low speeds are simply unacceptable for dial up internet use. Many programs wont even connect at all at speeds lower than 14.4k. Atm my dial up account that i'm paying monthly for is basically not useable at all.
How can I actually get verizon to do something about this. I don't want to be given the runaround by someone over the phone telling me they don't have to give use any higher speed connections. This is a complaint about suddenly dropping use to such terrible service compared to what we used to have for several years. Shouldn't this be addressed so that I can actually use my dial up account without so many problems?
I feel like our line has somehow been limited to only connect at these low speeds. Is something like that possible? How can we get verizon to stop doing that and actually connect our calls at decent speeds? I just want a return to the good service we used to receive if they aren't going to bring dsl/fios out here.
Did you try calling oyur ISP to see if it's something on their end? I know when I was on dial up years ago I had to change to a different number once in my area as something was wrong with the one I had always used to dial into AOL, maybe that's it. Mary

I'm dropping calls with perfect service..?

Similar Messages

Maybe you are looking for