I'm having trouble with my account and purchasing off the store. I cannot remember the answers to my security questions and I cannot seem to link with a rescue email, if I ever had set one up. What should I do?

Any help?

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

HT1904 How do I get into my iTunes account if I forgot the answers to my security question

How do I get into my iTunes account if I forgot the answers to my security

You will need to contact Support in your country to get the password and security questions reset : http://support.apple.com/kb/HT5699
When it's been reset you can then use the steps on this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5620

I forgot the answer of my security question of apple id n i didnt hav any alternative email address. i want to reset my security questions. but i remember my curremt passpword and i want to change my passowrd,please help me.

i want to change my apple id password,but for this i have to ans my security ques,i cmpltly clueless about answer,as i created my apple id 2 years ago. but at tym pf registration of apple id i didnt give any email address to reset security ques,so am stucked with my password,now i added credit card detail to my apple id,so i wanna change password. so help me to reset me my security questions.

Thanks for the questio. I understand you wish to reset your password for your Apple ID. You can do so at http://iforgot.apple.com - You'll have two options: Email Authentication (if you have access to your primary email address) and answer security questions.
If you wish to learn more about security questions and the rescue email address, see the following articles:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you continue to have issues, please feel free to contact us using the information in this resource:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M.

I am an iPad novice and whilst I have managed to set up my personal email, I have having trouble with my business email in that I can receive emails, but am unable to send and the message says 'this email address has been rejected by server'

I am an iPad novice and whilst I have managed to set up my hotmail account on the iPad - I ham having trouble with my business email (I can receive emails, but cannot send and it says' email rejected by server'

That sounds like a settings issue to me. Check with your IT depatment to make sure you have it configured properly.

I no longer have access to the back up email address I used when I set up my apple ID. I have since forgotten the answers to my security questions and am having a problem making changes to my account. What can I do?

I no longer have access to the back up email address I used when I set up my apple ID. I have since forgotten the answers to my security questions and am having a problem making changes to my account. What can I do?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114957)

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I'm having trouble with back to my MAC. I had everything working on my home wifi network but now I am at my daughter's house and trying to connect via a verizon hotspot wifi connection. I'm wondering if the Verizon hookup is a problem.

I finally figured it out. Needed to update her Airport firmware and allow guest access, and also changed Sharing preferences to Allow Access for All Users.

I'm having trouble with my macbook pro, I have only had it for three months, when I plugged a camera sd card into the sd slot it isn't appearing anywhere on the computer and i can not access my photographs. can somebody please help me?

I'm having trouble with my macbook pro, I have only had it for three months, when I plugged a camera sd card into the sd slot it isn't appearing anywhere on the computer and i can not access my photographs. can somebody please help me?

Shootist007 wrote:
Clifton I must disagree with you on the above statement. It is my opinion and experience that you should never connect the camera directly to any computer, Mac Windows Whatever.
It is always best to Remove the memory card from the camera and put it in a card reader, whether an external reader or one built into the computer, to copy images from the card.
Hi Shootist. I would be interested in hearing some reasoning on this. I almost always use a USB cable to connect my camera to the MBP for transferring pictures, and have moved about 30,000 this way over the last 6 years since my photography went digital. Recently, on the rare occassions when I have only a few to transfer and I was too lazy to go for the cable, I have used the card reader; about half those times I have difficulty getting the MBP to recognise the card. I find I have to press the card very hard into the slot for it to be recognised.
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Chiara, sorry for hijacking your thread.

HT5312 I cannot remember the answers to my security questions and I do not see the option to email the answers to my rescue email, although I know I have one. What do I do?

I cannot remember the answers to my security questions and I do not see the option to send it to my rescue email, although I know I have one. What do I do? I cannot use my account for iTunes until I answer the questions and I recently got $50 of iTunes from my parents. HELP!!

Are you sure that it's a rescue email address (it's not the same thing as an alternate email address) ? If you do then you should be able to go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

HT5312 Hi I can't remember the answer to my security questions and I don't think I set up a rescue email adders when opening my account can you please tell me how I can gain access to my account

Hi I can't remember the answer to my security questions and I don't think I set up a rescue email adders when opening my account can you please tell me how I can gain access to my account

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90530)

How do i set up a rescue email? I didn't set one up when I made this account. Is there still a way i can make a rescue email?

So I don't remember my answers to my security questions and now i can get/download things anymore. How can i reset it. i've asked and looked but NOTHING. IS. WORKING. OR. HELPING. so please help...thanks -__-

You have to reset your security questins first
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.   thank you

i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
thank you.
Mosab azdein

Hi Mva,
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
   Then select 'iTunes Store', and on the next screen select 'Account Management'
   Next choose 'Apple ID Account Security' and fill in that you'd like your security
   questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Hope this helps!
Cheers,
GB

HT5312 What should i do if i forgot the answers of my security question?

What should i do if i forgot the answers of my security question? I

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

TS2446 i cant remember the answers to my security questions. i have reset my password and added the recovery email account but still cant figure out how to purchase new content. it asks me the same security questions. how do i fix this?

i cant remember the answers to my security questions. i have reset my password and added the recovery email account but still cant figure out how to purchase new content. it asks me the same security questions. i also have a temp pin. how do i fix this?

If you've just added an address to your account then it will be an alternate/secondary email address, a rescue email address can only be added by answering 2 of your security questions. If you already had one on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email addressthen you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions.

I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions. Please help me.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing the number for Apple in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57

HT5312 i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.

i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.

Hi Oms3ad,
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
   Then select 'iTunes Store', and on the next screen select 'Account Management'
   Next choose 'Forgotten Security Questions' and fill in that you'd like your security
   questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....

I'm having trouble with my account and purchasing off the store. I cannot remember the answers to my security questions and I cannot seem to link with a rescue email, if I ever had set one up. What should I do?

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