I'm running Mavericks 10.9.3, updated iTunes earlier today, but although I can play audio CDs, DVDs will  not play, any suggestions?

I'm running Mavericks 10.9.3, updated iTunes earlier today, but although I can play audio CDs, DVDs will  not play, any suggestions?

Hello there, tomazdes.
The following Knowledge Base article written for the USB SuperDrive, offers some practical steps to try when issues present themselves with particular content playback (feel free to skip Step 3 when working with an iMac or MacBook with built-in drives):
Apple Computers: Troubleshooting the slot-loading SuperDrive
http://support.apple.com/kb/HT2801
Particularly:
Accepts discs but they don't mount or are automatically ejected
Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
Reset the System Management Controller (SMC).
Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

  • I recently updated iTunes to version 11.5.5, and now my iPhone 5 will not sync up completely with iTunes.

    I recently updated iTunes to version 11.5.5, and now my iPhone 5 will not sync up completely with iTunes. ITunes will recognize and sync up, but I now cannot manage my music on my phone. Also, all of my playlists on my iPhone were wiped out.  It would be great to retrieve my phone playlists, but more important, be able to manage my music again.  I'm running on Windows 7 and I own iPhone 5.  Suggestions?

    I have windows 8, I'm not sure if that has anything to do with anything, but i figured maybe 11.1.4 just doesn't like 8. soooo.. i went onto my computer settings and uninstalled anything and everything made my apple and then reinstalled itunes 11.1.3 and it now reads my ipod nano happy day thanks apple for making something that you can't help me with at all

  • HT1414 upon updating to ios 7.0.2 all my gopro black hd videos will not play they show as gray in colour. Are these files still there and can they be restored they ran perfectly until the update

    upon updating my ipad to ios7.0.2 all of the go pro black videos show as gray and when you click on them they come up first frame but will not play. can they be restored or are they lost. they played perfectly in both i movie and camera role before upgrade.

    I'm searching for an answer to almost the same exact problem, using almost the same exact hardware and software. Has an answer been found?
    The files that I'm trying to burn come from eMusic, and they are formatted mp3. Recently, (after the iTunes update to 9.2.3?,) they would not drag and drop from iTunes into Toast. From several different discussions I've tried working around this by dragging to the desktop first then dragging and dropping to Toast, going to Toast from a programmer's homemade help window, " iToons," and today, after talking with Apple support, going directly to Toast from my eMusic folder. Alas, all recordings do not perform like they use to. Sometimes they play and sometimes not. There is one I managed, that is listenable, but sometimes I have to put it in my car stereo over and over again as it gets ejected with an error code, sometimes, finally it takes it... Some of the recordings on other disks I've burned are not clean - they have white-noise sounds creeping in... I use to have none of these problems. One time as I was listening to a CD that managed to play, and it just stopped playing... Is there an answer out there to get back to how it use to be? Thanks for you help.

  • Just updated iTunes to 10.7 on Windows 7 64 ultimate. Application will not open at all.

    Hey all. I just got a new iPhone 4. I was thinking I'd plug it into my computer and start dumping some music onto it, but I made the mistake of updating iTunes first. I don't even know how to begin troubleshooting this; the program doesn't even open when clicked. iTunes used to work on this computer until I updated. I tried reinstalling the udpate again, directly from the apple website this time instead of using apple updater to see if that fixed it. No change. What should I do?

    Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
    Let's try something relatively simple first. Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
    If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
    Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever

  • I'm trying to run a video that requires QT 2.2.1, but QT is up to 7. It keeps telling me to download 2.2.1 off the disk, but when I try, it will not complete--any suggestions?

    I'm trying to run an educational video which says it requires QT 2.2.1. QT is up to 7. So, it says to download off the CD, but when I try, it will not download. Any suggestions...

    QuickTime version 2 is almost 20 years old and will not install on a modern machine.
    You may be able to manually seach the CD to find the video content and it may be viewable in QuickTime Player 7.

  • Just updated the new software now the backup will not install, any suggestions?

    I just updated to the the latest software iTunes did a backup that said it was succesfull.  Now, when I'm trying to sync and install the backup it says it is has encountered an error and the install was not successfull.
    Any suggestions on how I can do this or do I have to start it over as a new iTouch?

    I would try placing the iPod in recovery mode and then try restoring from backup.  If not successful than, as you said, I would restore to factory dfaults/new iPod. For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • After upgrading to maverick my battery will not charge, any suggestions on how to fix this?

    I upgraded to maverick last night and now my MacBook pro won't charge.

    One thing to try is Resetting the System Management Controller .

  • I am getting run time error 6034 after updating iTunes to new version.Any help?

    I am getting run time error 6034 after updating iTunes to new version.Any help?
    I tried different ways to resolve it like uninstall/install itunes
    I am also getting error message on iTunes helper.exe

    Hi isush!
    I have an article for you that will help you troubleshoot this issue:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • I have a MAC running Maverick. MP3 sounds will not play in Safari or FireFox, but will play if you download the file locally to the Desktop. How to resolve this?

    I have a MAC running Maverick. MP3 sounds will not play in Safari or FireFox, but will play if you download the file locally to the Desktop. How to resolve this?

    You probably have an internet plugin installed that is preventing the MP3s from playing. I just checked a site with an MP3, and it played, rather than downloaded.
    The internet plugin folders are at:
    /Library/Internet Plug-ins and
    ~/Library/Internet Plug-ins
    (~/Library is hidden by default. Let me know if you don't know how to access it.)
    My internet plugins were all in /Library; there were none in ~/Library.
    Try moving these folders to the desktop (don't delete them), restarting, and then seeing if the MP3s play.
    They it will be trial and error to see which plugin is responsible.

  • My 2008 Mac Pro running Lion will not play HDV1080i60 footage in FCP 7. When I open the sequence settings, all HDV codecs are hdv1, hdv2, hdv3, and so forth. Anyone have any idea how to fix this?

    My 2006 - 2008 Mac Pro running Lion will not play HDV 1080i60 footage in FCP 7. When I open the sequence settings, all HDV codecs are hdv1, hdv2, hdv3, and so forth. However, when I open the project on my other Mac Pro running Snow Leopard and FCP 6, the footage works fine as it does on my newer Imac running Mavericks and FCP 7. I have tried a Quicktime update on the Mac Pro that the footage doesn't work on but it says that I already have the newest version of Quicktime installed. I have also tried reinstalling the Final Cut Pro Studio twice, still no fix. I'm completely out of solutions and need to be able to edit HDV footage on this machine. Any help would be great. Thanks.

    there was a recent software update that seemed to screw HDV up.  Do some searching here over the last month or 2 and you'll find a bunch of posts and some possible solutions.
    Worst case scenario, do as Shane suggests.  But might I suggest you take a look at the user tips section of the forum.  there are some great tips on how to prevent these sorts of problems by cloning your startup drive, etc.

  • I'm trying to update iPhoto 7.1.5 to current versions so I can get my photos onto iCloud to access from my iPad.  I can't seem to find an upgrade route that will work?  Any suggestions?

    I'm trying to update iPhoto 7.1.5 on my old iMac (running  10.9.5) to current versions so I can get my photos onto iCloud to access from my iPad.  I can't seem to find an upgrade route that will work?  Any suggestions?

    For Mavericks you need to upgrade to iPhoto 9.5.1.
    You cannot buy this version from the AppStore, since the current version is iPhoto 9.6, and that requires Yosemite. The easiest route for you would be to upgrade to Yosemite. Then you can simply buy the newest version of iPhoto from the App Store and can use iCloud Photo Library (iCloud Photo Library beta FAQ), once it has been release for the Mac as well early next year.
    If you want to stick with Mavericks, you'll have limited iCloud features, only the Photo Streams  (iCloud: iCloud Photo Sharing FAQ), but no iCloud Drive (iCloud Drive FAQ) and iCloud Photo Library.  And to upgrade iPhoto you need to buy an iPhoto '11 installer. It comes as part of iLife '11. You can try to buy a boxed version from Amazon or try to find it at eBay.  Once installed on Mavericks, download the iPhoto '11 updaters from the apple Support Downloads page.

  • I can't update itunes. I get error message can't find "itunes.msi". What can I do?

    What can I do to download updated itunes. I get error message can't locate "itunes.msi." folder.

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • I downloaded the latest itunes update and it will not play my music and the sound on my computer has been disabled.

    I downloaded the latest itunes update on my HP desktop with Windows Vista and it will not play my music and has disabled the sound on my computer?

    Good Morning jsacc38,
    The resource below will help you with the issues you are having with the iTunes for Windows update on your PC:
    If you can't install or update iTunes for Windows - Apple Support
    http://support.apple.com/en-gb/HT201668
    Learn what to do if you can’t install or update iTunes on your Windows PC.
    If you can’t install iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, follow the steps below in order.
    If you see a different error when trying to launch iTunes, follow the steps in iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
    Make sure that you're logged in to your computer as an administrator.
    If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You can also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
    Install the latest Microsoft Windows updates.
    To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8, with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
    Visit the iTunes download page. Click Download Now to download the iTunes installer. When prompted, click Save (instead of Run).
    Right click on iTunesSetup or iTunes64Setup (the installer you downloaded in step 3). 
    If you have Windows Vista, Windows 7, and Windows 8: Choose "Run as administrator."
    If you have Windows XP: Choose Open.
    If you've previously installed iTunes, the installer will prompt you to repair the software.
    After the repair is complete, restart your computer and try launching iTunes.
    If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.
    Remove and reinstall iTunes and other software components for Windows XP.
    Remove and reinstall iTunes and other software components for Windows Vista, Windows 7, or Windows 8.
    Songs you bought from the iTunes Store or imported from CDs are saved in your My Music folder by default. Deleting iTunes won’t delete your music.
    Disable conflicting software.
    Some background processes can cause issues that prevent applications like iTunes from installing.
    If you installed security software and are having issues installing iTunes for Windows, you might need to disable or uninstall security software to resolve the issues.
    Restart your computer.
    After the restart, and adjusting the software running on your PC, install iTunes again.
    Get more help
    If the steps in this article don't help you resolve the issue, you might be able to find a solution through a search of the Microsoft support website.
    If you receive errors regarding inaccessible registry keys during installation, try the steps found in "Could not open key" message when installing iTunes or Apple components for Windows.
    Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
    Last Modified: Feb 2, 2015
    Have a good weekend!
    - Judy

  • I have just updated itunes to 10.7 and now my videos and flims will not play. I get a message saying itunes has stopped working. Can you help

    I have just updated itunes to 10.7 and now my videos and flims will not play.

    This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
    The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
    Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
    Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
    Scott

  • HT1766 i update my phone today but i loss backup important data & there is no backup in icloud

    i update my phone today but i loss backup important data & there is no backup in icloud

    This feature is only availabe if you are currently running ios 5.
    Update as always.
    Turn on computer.
    Open itunes
    Connect iphone

Maybe you are looking for

  • How do I back up my iPhoto Library onto a CD?

    I selected 6 albums in my iPhoto Library to burn to a CD. I chose my Desktop as the location to receive them. When I went to drag the 6 folders onto the disk's icon, there were a ZILLION little folders there, ------every one of them were individual p

  • Connect to SQL Server with Oracle SQL Developer

    Hi, I am unable to connect to a named instance (Enigma\Enigma) on my local machine using sql developer. Every time I try to connect it says Cannot connect to Microsoft SQL Server on Enigma. Somebody please assist.

  • How To Add a Star in Bridge CS4?

    How does one rate with stars in Bridge CS4? In CS2 you had little dots under each image as they appeared in the column on the right. It was possible to check one, two, three, etc. In CS4 I see the little dots under a selected photo but nothing happen

  • Date enquiry

    hello, excuse my ignorance, but, can you insert a date stored as a string in a column with a "date" data type (ie, how can you insert a date entered by users in a jsp's textbox - say in '23/03/04' String format - in a table's column with a 'date' dat

  • Presentation services and BI server stopped

    Hi, Presentation service and BI server stopped with the following error. "The description for Event ID ( 21 ) in Source ( Oracle BI Server ) cannot be found. The local computer may not have the necessary registry information or message DLL files to d