I'm trying to get a refund for the additional storage I purchased yesterday accidentally. How do I get someone to refund me before the 15 days? Everything I try fails.
I'm trying to get a refund for the additional storage I purchased yesterday accidentally. How do I get someone to refund me before the 15 days? Everything I try fails.
Call the Apple online store at the number listed at the bottom of this page.
Similar Messages
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I purchased an album and didn't receive all of the songs. I have iTunes 9.2.1 so I can't use the new 'Downloading past purchases" feature. How do I get the other songs? Using an Iphone 3Gs
Look under the Store menu in iTunes on your computer for the "Check for available downloads" command and run that. You may find the tracks there to be downloaded.
If not, contact the iTunes Store Customer Service department from their Support page (select the category and subcategory closest to the issue you're reporting and you'll find either an "Express Lane" button - just follow the instructions to get to the contact form, or an "Email Us" button) and explain the problem to them.
Regards. -
I need a refund for iCloud's storage I purchased in error
I purchased iCloud storage in error, how do I get a refund? This was done on my iPhone. Thanks for any help
Contact the Apple online store at the number shown at the bottom of this page (1-800-MY-APPLE in the U.S. and Canada).
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My iPod nano completely eliminated all 214 songs from my music, leaving only the 9 songs I last purchased. When I try to sync, I get a message, "cannot be synced because the iPod cannot be found."
When you say "account," do you mean your iTunes library, because your iTunes library is what is on your computer? Your iTunes library does not have an email address. An account that is related to iTunes is your Apple ID (which is an email address) and you use it as your user name to sign in to the iTunes Store, to make purchases. Changing your Apple ID will not make songs disappear from your computer's iTunes library.
If you had an Apple ID and used it to make song purchases from the iTunes Store, and then started using a different Apple ID, you should be able to re-download the songs purchased with the old Apple ID. In iTunes, sign in to the iTunes Store using your OLD Apple ID (and password). That may not be your current email address, but Apple uses it as your user name, so it does not matter.
On the iTunes Store Home screen, click on Purchased under QUICK LINKS. This takes you do the Purchased screen, where you can re-download previous song purchases (for that Apple ID) at no cost.
NOTE: If those song purchases are from more than a few years ago, you may also need to authorize your computer to play (and sync) songs for your old Apple ID.
For songs that were not purchased from the iTunes Store, if they are also gone, you cannot get them back unless you have a backup (or they are still loaded on your old iPod).
If that's not what you mean by "changed the email address on my account," please post back with more details. -
I have ipad 3 & daughter new ipad mini with RD. She has nano and I have classic. Her nano syncs to her own laptop and mine to my desktop. I bought iTunes Match and authorised both iPads and both iPods. I have now enabled iTunes Match in my ipad and was warned it would replace my library. I pressed "enable" and now the 1800 songs in my library are gone and all I've got is the music my daughter bought from iTunes. What have I done wrong and how can I get my songs back. When I bought iTunes Match I got 1 e-mail confirming subscription and another providing receipt but nothing else no links etc. any assistance would be appreciated.
ArccctwcYou can only upload music from your computer's iTunes, you can't do it from an iOS device - when you subscribe to iTunes Match on your computer it should have scanned your music library on it and matched or uploaded any non-iTunes purchased music to it.
Do you have copies of those tracks anywhere e.g. on an iOS device or on your backup of your downloads/library ? If they are iTunes purchases then they should be in the cloud. If they were copied from CDs or bought from other sources then if they are only on an iOS device (i.e. you don't have them on a backup) then there are some programs listed half-way down this page which should be able to copy them back : https://discussions.apple.com/docs/DOC-3991
Subscribing to iTunes Match : http://support.apple.com/kb/HT4914
Using Match on an iOS device : http://support.apple.com/kb/HT5637 -
Has anyone figured out how to actually get a refund for iCloud extra storage? I accidentally purchased too much extra storage. The supports site says "Cancel storage not needed" within 15 days. But there is no instructions on HOW to do that. I have searched for hours for instructions. I did Express Lane Case #s only to have Apple Support "close" these cases with a "resolution" that they told me to visit their support sites. I am in a loop! I have had 3 Case numbers for this with no one giving me the credit refund. I finally was given a phone number. Been on hold so long my cell dropped the call and had to start over...3 times. Of course, all very nice people who took my phone number in case they need to call me back and then never called me when I lost the call. None of them had the security level for refunds so I had to be sent on to the next person and then the next, all with rediculously long hold times. I finally gave up for the night. Tried to "chat" online, but the only option is to "Chat Later" when I feel like trying again. Again, no explanation on why that is the only option showing (too busy, closed for the night?). Is the ploy here for me to realize I already spent more hours of my time than the cost of the error and I'll eventually give up? On this site I did see someone post a refund resolution for MobileMe. Those instructions are not working for iCloud storage canceling. There was no "choice" to click for canceling that I saw.
I did get this resolved the next day. So the solution is to not try to resolve this in the evening, the were understaffed. I called the next day during business hours and had the opposite experience. I got in and was only on hold 5 min. Again the first support person could not give refunds and I was passed on to her supervisor, but again the hold time was reasonable. This person was very easy to work with and she took care of the issue. I explained that it was not completely clear that the cloud is not meant to be backup for all your pc files, thus the reason for so many cancelations once we get it and find out what it cannot store. The online support sites could do a better job telling you that refunds require phone calls (during days hours).
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How do I get a refund for extra iCloud storage I just bought? I can't figure it out
I was able to get a refund processed for storage I accidentally purchased by calling the above number ^^.
It did take me three calls because the system is fully automated and it was difficult speaking an answer to any of the automated questions that would actually get me to a live person - the first time I was automatically hung up on for not replying; the second time I couldn't get past the automated system. The third time I was finally transferred to a live person; and after being transferred to a second live person it took about 20 minutes to get the refund processed. I'm hoping it goes through and will be watching my credit card statement closely for the next week. Apple will call me back a week from today to ensure the refund was processed. -
How do I get a refund for adding more storage to my iCloud?
How do I contact apple to request a refund for an iCloud storage plan iv paid for but no longer need?
You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - click 'See all products and services', then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7 -
How do I get a refund for an item that was purchased in error on the ipad by my 5 year old?
How do I get a refund for an item that was purchased on the ipad in error by my 5 year old?
All sales are final.
You can try contacting itunes support and asking for an exception
http://www.apple.com/support/contact/ -
After getting my software update for safari yesterday (version 6.0) I've lost the google search bar on my menu bar. I've tried customizing the menu bar by dragging the google search bar to the menu bar, but no luck. How can I get the google search bar back?
You can't. It's now integrated with the URL bar. It's a search/URL combo.
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i don't know how it happened but my camera was deleted,i tried downloading it from app store but i can't find it there,i tried downloading other photography app but it didn't work for it says my device has no camera.how can i get my cam back?
Default apps are part of the iOS and cannot be deleted. Search all home screens and all folders and/or search for it with Spotlight, that will tell you what folder it's in.
Also check Settings > General > Restrictions to see if it has been restricted.
If not found, Settings > General > Reset > Reset Home Screen Layout. -
I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?
How to Get a Refund from the App Store
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Trying to download iTunes 64-bit version on my new Windows 7 PC. Getting the error 'could not locate "%APPDATA%". How do I get past this error? The software doesn't install. Appreciate if someone in the forum can help.
The backup and restore from the iCloud was a little unnerving since the restore erased all information from the iPod. The iCloud backup and restore took a long time, but worked. I was very grateful.
Trying again to backup to iTunes locally proved to be the same challenging problem. The same backup to corrupt file was the message. The status bar showing backup seemed to move faster to start, but then slowed to a creep toward the end before the error.
When trying to restore a backup in iTunes, the "Restore" button is grayed out since it is looking for a local copy. Any restore would need to be from the iCloud which already worked but isn't the final solution.
Your suggestions were good, I am just in the same boat. Any thoughts about doing the following?
1) creating a cloud backup
2) resetting the iPod to factory defaults
3) removing all traces of iTunes from my computer and
4) installing iTunes and setting up iPod from scratch.
This is the next thing on my list. -
On a macbook I purchased secondhand hard drive got corrupted and I started to get the flashing folder with the question mark, I purchased a new hard drive and snow lion install DVD I installed the hard drive and tried disc but kept getting blinking folder
Welcome to Apple Support Communities. We're users here and do not speak for "Apple Inc."
Power on the computer and insert the DVD immediately.
Hold down the 'C' key to boot from the Snow Leopard DVD.
http://support.apple.com/kb/ht1533
After selecting the appropriate language, if necessary, select Utilities, and Disk Utility.
You'll likely need to partition and format the new drive before it's recognized.
http://manuals.info.apple.com/MANUALS/0/MA161/en_US/MacBook_13inch_HardDrive_DIY .pdf
(Yes, these instructions ARE 7 years old, but the procedure is the same for installing from DVD media.)
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