I made a purchase of books through the program, with the money as I was cleared for two purchases and I did not have books

I made a purchase of books through the program, with the money as I was cleared for two purchases and I did not have books

This morning, I did a power down and reboot of the I-Pad, that got the "Please Wait" resolved.  I then tried clicking on the additional picture set and it did download and install, so the problem is now resolved.

Similar Messages

  • HT3702 My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

    My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

    Contact Apple at:
    https://expresslane.apple.com/
    Have you downloaded any apps on an iPad/iPhone for kids? If so you may have in-app purchases enabled for free games or similar, and they've racked up charges for you.

  • HT4009 I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't download anything at all without using a new credit card or paying for it. How do I cancel it

    I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't download anything at all without using a new credit card or paying for it. How do I cancel it

    First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPod. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
    http://support.apple.com/kb/HT4213
    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
    Good luck.

  • 0213232683. I've made the download on the web page you gave me, installed the program with the serial naumber you gave me but it doesn't works, says that the serial number is not correct. what can i do?

    Request number 0213232683. I've made the download of Acrobat Pro 11 on the page you gave me in your mail, installed the program with the serial number you gave me in your mail but it is not accepted. The message is "the serial number is not correct". What can i do? Can you send me a correct serial number?
    Fabiana Pieri

    fabianapieri, I have send you an E-mail, please respond to it providing the serial number that you are using & please provide your contact number too.
    Regards
    Rajshree

  • HT4009 I was charged for an app that I did not purchase / did not intend to purchase.  It is very expensive and I need to have the funds refunded.

    I was charged for an app that I did not purchase / did not intend to purchase.  It is very expensive and need to have a refund!

    http://www.apple.com/support/contact/

  • I lost my iTunes library on my pc when the hard drive crashed. None of the data on the drive was recoverable and I did not have a backup. How can I get the music that resides on my ipod nano (4th generation back onto the new hard drive on my pc.

    I lost my iTunes library on my pc when the hard drive crashed. None of the data on the drive was recoverable and I did not have a backup either locally or on the cloud. Much of the music is from old vinyl and podcasts which are no longer available.
    How can I get the music that resides on my ipod nano (4th generation) back onto the new hard drive on my pc.
    I have been reluctant to install iTunes on the new hard drive out of fear that I will lose all the contents on the ipod if I try to synch to the new hard drive.
    Help!

    No backup is a huge mistake.
    You can redownload some itunes purchases in some countries:
    Downloading past purchases from the App Store ... - Apple - Support

  • How do i recover music from old computer. its broken and i did not have the music backed up on any other hard drive.

    how do i recover music from old computer. its broken and i did not have the music backed up on any other hard drive.

    OK, well, seems like you need to lose the attitude if you really want help.
    There are several ways to get music from iTunes on your computer to your device.
    The easiest is to sync directly with iTunes by connecting your device to your computer, selecting the device, setting up your Profile pages, and then clicking the Sync button to sync.
    First you want to open iTunes and under Preferences>Devices, make sure that you are not syncing automatically:
    Make sure that box is checked.
    Then follow the instructions in the article below for either your computer or your Mac to set up your Profile pages and to sync your music via iTunes:
    WINDOWS IOS SYNC ITUNES 11
    iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
    You can also directly download music from iTunes to your device by going to the iTunes icon, going to "Purchased", and selecting the items that are not on your device that show a little cloud next to them. Click on the cloud and the music will download.
    You might also want to familiarize yourself with your iPhone 5 manual. It has all the answers you cannot find on Google or by trying to just do it by brute force. If you would take a little time to read about your device and how to use it, you might not be so frustruated and unnecessarily snarky to people who are trying to help:
    http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
    Best of luck,
    GB

  • I still have my iPod Nano 3rd generation, but my old computer crashed and I did not have itunes backed up, so I lost my library. Is there a way to get the songs from my old ipod to new computer library and then on to the new ipod?

    I still have my iPod nano 3rd generation, but my old computer crashed and I did not have itunes backed up. Is there a way to get the music from ipod to new computer library and then on to the new ipod ?

    Save all the photos from your Droid into a folder on your computer.
    Connect your device to your computer. On iTunes left Pane, select iPhone under 'Devices'; then on the right Pane, select PHOTO tab.  Make sure Sync Photo box is checked, and "from" box selected the folder that has Droid's photos.  Then click the SYNC or APPLY button on the lower right window.

  • My friend's iPod touch 5th gen is locked somehow for 41 years and she does not have a backup. Is there a way to unlock the iPod without restoring it or loosing the pictures and videos from the camera roll?

    My friend's iPod touch 5th gen is locked somehow for 41 years  and she does not have a backup. Is there a way to unlock the iPod without restoring it or loosing the pictures and videos from the camera roll, the applications can be redownloaded and she had no music. Is there any known bug about ipods locking on their own because no one seemed to have tried to bypass the 4 digit code and it is locked for 26 million minutes.So thank you if anyone has any information or help for us.

    Your friend may have placed the ipod next to an object that repeatedly pressed the screen.  Under certain circumstances this can lead to what appears to the iTouch to be failed attempts to access the system.  After repeated failed attempts, the Touch increases the waiting time required for the password and may ultimately lock in the way you describe.
    It's been a while since this was posted, but this might be informative to someone else who finds themself in a similar predicament.

  • I have a MacBook Pro 15" and my warranty just ran out! I partitioned my harddrive into two partitions, one with Snow Leopard and the other with microsoft.This morning I turned on my Macbook Pro and it will not boot into Snow Leopard.

    Good Morning,
    I have a MacBook Pro 15" and my warranty just ran out! I partitioned my harddrive into two partitions, one with Snow Leopard and the other with microsoft.This morning I turned on my Macbook Pro and it will not boot into Snow Leopard. I shut it off took out the battery, reinstalled the battery. Then I put in the Snow Leopard CD and booted up to disk utility and The Snow Leopard partion would not show up?? I do see the microsoft partion.
    I also rebooted holding down the shift key and still no Snow Leopard
    Could you please tell me what I can do, what keys do I press on restart any advice to get Snow leopard back.
    thank you.

    Have you restarted holding down the Opt key?  That procedure should give you a gray screen with all of the partitions that exist.  Then select the SL partition for boot.  Also go to System Preferences and Startup Disk, unlock the lock and select the SL partition as the default boot partition, then relock.

  • HT4623 I recently updated my iPhone 5 to iOS 6.1 and lost all of my contacts.  My phone was less than 30 days old and I did not have an account with iCloud prior to the back-up.  Any way to restore my contacts or are they lost forever?

    I recently updated my iPhone 5 to iOS 6.1 and lost all of my contacts.  My phone was less than 30 days old and I did not have an account with iCloud prior to the back-up.  Any way to restore my contacts or are they lost forever?

    I have the exact same problem.  I did the update on my iPhone 5 yesterday, opted for the iCloud set up in the update and then it wiped my contacts.  They are not on my phone or in the cloud...

  • I cannot shut dow my MacBook Pro using the apple icon (as it was suppose to be), actually I have to press and hold the on/off buttom. I have taken twice for Mac dealer and they did not solve the problem. What must I do?

    I cannot shut dow my MacBook Pro using the apple icon (as it was suppose to be), actually I have to press and hold the on/off buttom. I have taken twice for Mac dealer and they did not solve the problem. What must I do? I would to remark that I have installed 2 antivirus and uninstalled one of them. Since then I have facing this troublesome issue. Thanks

    Uninstall the other AV software. They are not needed. All they do is cause trouble like you are having now.
    If you have been forcing the Mac to shut down with the power switch you may nave corrupted your disk. You should repair it with disk Utilty to remove any corruption the shutdwons may have cased.
    Allan

  • How do i reset my mac completely? I have parental controls and cant seem to get to time machine cause i bought the computer with parental controls on it and they did not have the password. How do i completely reset my macbook pro?

    how do i reset my mac completely? I have parental controls and cant seem to get to time machine cause i bought the computer with parental controls on it and they did not have the password. How do i completely reset my macbook pro?

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • I bought a used i pod 4 for my daughter and it does not have the message icon on it: how can i put the icon on the i pod and get it receive and send messages

    I bought a used i pod 4 for my daughter and it does not have the message icon on it ( not even in settings) how can I get the message icon on it so it can receive and send messages

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:       
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    -  Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • My computer crashed and I did not have the opportunity to deactivate.

    My computer crashed and I did not have the opportunity to deactivate and nowhere can find the answer on how to reinstall. When I reinstall the software on the replacement computer the software says I have used up my installations and did not deactivate. What do I do. In order to keep on going with my photo stuff I have reverted to my old Elements 1.0.1. Please help!!!! My phone is 678-817-9504 and my NEW email address is [email protected] Thank you, James

    You need activation support:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    There's usually a place in that window where you can start a chat session and get it straightened out right away.

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