I made the purchase association for more than a week, but even having already received confirmation of payment and the invoice , I can not use the application . I am being told I do not have no purchase on my name

I made the purchase association for more than a week, but even having already received confirmation of payment and the invoice , I can not use the application . I am being told I do not have no purchase on my name. What i must to do ?

Does your Cloud subscription show on your account page?
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    Reply from 192.168.1.150: bytes=500 time=14ms TTL=255
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    Reply from 192.168.1.150: bytes=500 time=13ms TTL=255
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