I need to de-authorize a previous install in order to reinstall CS5. i asked in this forum and the answer told me to come back to this forum and ask how? I am no further than I was before.
I need to de-authorize a previous install in order to reinstall CS5. i asked in this forum and the answer told me to come back to this forum and ask how? I am no further than I was before.
I was told to go to a website to download CS5 software but I already own the CS5 software. Then I was told to go to webchat to get "them" to deathorize the old install. But I was in webchat (as I am now) when I first asked this question. The answer seems circular and gets me no farther toward reinstalling my CS5.
This is not web chat. This is the forum, which is an extension of the Adobe Support system, but you need to talk to Adobe Support directly either by chat or by telephone and they can process the deactivation.
There has been a problem lately with the links for getting into the web chat and for the phone support. Try the following link and look down the page for a chat option. If you don't see one, try using a different browser.
Contact Customer Care
If you still cannot see it then you might try the phone route, which would be unfindable as well if the chat is not appearing. But the info for that is...
Call: 800-833-6687 Monday—Friday, 5am—7pm PT
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BB Connection speed worse than it was before repor...
Hi
I am new to this forum but wonder if someone can help.
I had a speed of 1.2Meg and was supposed to get between 3.5-5.5 according to BT via a call center, BT wholesale website and through recent letter when I signed up to a new contract. I therefore queried this and after 1 hour on the phone with various checks and engineer was sent out and he managed to get my speed to 1.6 but said distance from exchange was the issue. A follow up call by BT said that I was being switched to ADSL2 line and after 10 days stabilisation my speed would jump to around 4meg.
The 10 day stabilisation period has ended and my speed is now 0.8 meg and the BT wholesale website for my number has been updated to state max speed of 3.5meg but I get nowhere near that and am actually worse off than I was before.
I do not know what to do now as I am in a worse position than I was and am dependant on a decent speed as I work from home.
Any thoughts on what to do and if there is someone to speak to in BT that deals specifically with BB issues would be appreciated.
Many thanks
MHi John46
Thanks for your help with this, very much appreciated!
My line stats are as follows:
DSL Connection
Link Information
Uptime: 5 days, 12:54:12
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 992
Data Transferred (Sent/Received) [MB/MB]: 271.28 / 833.70
Output Power (Up/Down) [dBm]: 12.0 / 14.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 14.0 / 11.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 20 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 483 / 0
FEC Errors (Up/Down): 0 / 627,068
CRC Errors (Up/Down): 0 / 2,081
HEC Errors (Up/Down): 0 / 1,392
Line Profile: Interleaved
The speedtest result is:
Download speed achieved during the test was - 780 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :992 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 875 Kbps
Upload speed achieved during the test was - 338 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
I have done the quiet line test and I hear nothing.
I spoke to BT again yesterday and they said they would make some changes and within 24 hours my speed would increase but is has not.
Thanks for the hints and tips from Roger B – I have had this same BT line for past 6 years so no changes or additions at my end that could interfere with the speed - this is worst speed I have had. All I did recently was upgrade from option 2 to option 3 and that is when BT advised me on the phone and by letter that I should be getting 3.5 - 5.5 mbps. I was getting about 1.2 no problem and when engineer came out he managed to get it to sync at 1.8 but I was getting about 1.6 during tests and he said that i would never get as high as the sync test.
Not sure what BT have done since the engineer came out but they did mention switching me to ADSL2 but I thought that would have had an increase – its frustrating as each time I speak to someone at BT I have to explain the whole issue again and they start with their script of questions that has all been tried and tested already.
If there is someone at BT who reviews this forum and can take this on it would help immensely.
Many thanks everyone for any help you can offer.
M
P.S. does anyone know what bandwidth/speed is needed to make telephone calls through the internet as that is what I am worried about. -
Help! Took mac to store today as DVD stuck in drive- 3 hour round trip!!! Told it was fixed and it now won't even switch on :( I press the on button and all I get is a continuos loading symbol and then it shuts down . Worse state than it was before :( :( not happy at all and not well enough to travel to get it fixed (my mum went today) anyone got any ideas please???
Oh ok - Thankyou for that. I will be ringing them tomorrow and I will not be happy ! And I'm hoping they can suggest what I'm suppose to do about getting it back to them as I can't take it in myself. SO so angry!!! Does people getting it back in a worse state happen often? :| do read these discussion boards? I hope they do!!!
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Help! Mac won't start. I hear the ding and see the apple logo but the bar below it never goes further than an inch before the screen goes dark. I have tried unplugging.
Hello Templemeads,
Thank you for using Apple Support Communities.
For more information, take a look at:
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/ts1367
Have a nice day,
Mario -
i am trying to download icarly episodes and it does not go any further than clicking on buy season button. nothing happens when i click the button?
I would first try resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears. -
I downloaded Lightroom version 5.7 in order to support tethered capture on my Nikon D750 and its still not working. Additionally when I was prompted to give my serial number for the update it was no where to be found on my Adobe profile although I purchased, and am paying monthly for my creative cloud for photography. Please help
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I want to open a folder and see how many times theres inside like you could before...
I want to open a folder and see how many items theres inside like you could before...
How can you do that on maverick plz ?Open it and choose Show Status Bar from the Finder's View menu.
(112378) -
The share button disappeared from my Facebook add-on just before I upgraded to Firefox 5.0. I thought that maybe by upgrading and reinstalling the add-on it might come back, but it didn't. All the other FB buttons are there, near as I can tell. Any ideas? I'm still using XP3.
Hello,
I had the same problem with finding this file.
There's no such file in Mac OS X version of Skype. But there's a directory for your Skype user account in /Users/%current_user_name%/Library/Application Support/Skype/
try:
quitting Skype
renaming old folder
signing into the Skype -
when i try to delete my messages it turns my imessage off so i have to restart my phone to get it to work again, by then all my messages have come back which i deleted... how can i delete old messages i dont need anymore withou imessage going off?
To get rid of "pop-up ads and other crap on my computer when I am on the internet", click on Safari in the Menu bar, and select Preferences. Next select Extensions. Delete all of them. Restart Safari.
The first step in addressing the black screen is an SMC reset.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Excerpt from
http://support.apple.com/kb/ht39 -
please asking some help
my ipod touch felt down and since show me the appel sign and does not want to go further but it's charging correctly. when I connect it to the computer it's ask for a passcode that i dont remember.Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Dear Apple Corps;
I have an issue with your software on my PC and iPad, iPod, and shuffle! Everytime I download and update or try to reinstall files after having my computer "scrubbed" they either won't open, can't be found or work poorly. WHY???? I have been through alot of this over the last 3 years, and I am tired of files safely and securely transferred becoming corrupted or unusable or just plain deleted. Please come back with and answer. I also have invested heavy into iTunes files downloaded from the iTunes store, so how can I safely store a remote copy(s), to reload onto my cleaned hard drive or to a new device Apple or PC????????????????????????????????????????????????????????????????????????????? ?????????????????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!
Tired of wasted time manually loading files I should be able to use off a stored copy.
Richard Dreyer
[email protected]"Den B" wrote in message news:9528356a-7e8f-45bf-9eee-30b40b5df4aa...
Some strange glitch has erased every single unlocked & unprotected file on my C: drive. It wasn't a virus because I checked autorun records and running processes using the respective Sysinternals utilities and didn't find anything suspicious.
I restored all data except for some system files and files that had "too long" of a path using shadow copies, which luckily for me were just a few hours old. Then, I decided to reboot into Recovery Environment and run System Restore from there. For even
more strange reason, the available restore points in RE were dated November 2010 (it's May 2012 right now) and the recent save dates are nowhere to be found.
To make matters worse, SFC doesn't work and Safe Mode shows BSOD after loading CLASSPNP.SYS.
Error messages so far:
RE's startup repair tool: System files integrity check and repair error code 0x2
SFC: Windows Resource Protection could not perform the requested operation
BSOD: 0x7B (0xFFFFF880009A9928, 0XFFFFFFFFC0000034, 0x0, 0x0), but the HDD is perfectly fine - it's a dual-boot machine
CBS.log: Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
What I need is a way to perform either an in-place upgrade without booting into Windows, or a way to fix the SXS Component Store, or rebuild the Safe Mode so that I could initiate upgrade install from there. A clean install isn't an option because I don't
have the luxury of time to run through the reboot cycles when re-installing and updating other software (I'm using Windows 8 CP for now as my work tools are mostly in the cloud).
It is not possible to do a repair install of a system unless you can boot to the system.
Have you checked the hard drive for problems? - download the manufacturer's test utility, create the disk, and run the extended checks.
Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth -
???
Did anyone ever suggest you reset your PRAM?
http://docs.info.apple.com/article.html?artnum=2238
Also might want to try resetting the SMC, although I
doubt there's an issue there.
http://docs.info.apple.com/article.html?artnum=304123
I'm getting tired of people who supposedly know what
they're doing simply guessing that resinstalling the
OS might solve the issue. It's like trying to dissect
a frog with a sledge hammer, and wondering why you
didn't learn anything about anatomy in the process.
These sorts of things, although bizarre, should be
(and probably are) fixable without major surgery.
Thanks for the suggestion... but I think my first question would be why these parameters would need re-setting? This is a new machine... It has never been shut down hard. It is used at most 10 hours per week... mostly using Office 2004 for MAC. I need to figure this out as I will soon need it as a Cs2/CS3 - Aperture workhorse.
I too agree that it is best not to use a sledge when a scalpel is needed... but as a novice to the MAC world I may have been misled by Apple support. I seems to have fixed the symptoms ( some) but appears NOT to have addressed the cause... which is what I am after.
Would TechTool Pro detect a bad HD or RAM?
Thanks.... -
After updating to iOS 5 today, i was able to get my iphone working with virtually no problem. The issue i am having is that after i finished with my phone, i tryied to do the same with my ipad. Everytime it is plugged into itunes, it keeps saying it needs to restore over and over again. I have done this about 20 times today and have lost it. I can't sync anything with it, especially my music or calendars. Anyone know of a solution?
This will fix it
http://support.apple.com/kb/HT1212 -
Internet Explorer works. However I would prefer to use Firefox - if only I could get it to work.
I also have this problem. I cannot open links from a discussion board I frequent nor can I open links from my email. Also after opening my email, I cannot go to any other sites except my home page. I can then go no where else.
When I close Firefox and try to reopen it, it does nothing! I have to bring up the Task Manager and end the Firefox process before I can get back in.
To the best of my knowledge, this problem started with the new update to Ver. 3.6.9. I am running Windows XP Media Center 2005 -
I had my pc computer reepaired and the guy saved my iphone information on it. However, I cannot fiind it. The operating system is windows 7, there are two folders that should have this information on them but I cannot find it anywhere. I lost my library of music for my iphone after I updated it this new software from apple. Can I get my list or have I truley lost it completely? If anyone has an anwer to this question, please free to explain it to me. I am pretty good about how to find this stuff, but this time I am clueless.
Your music will be where you put it.
It has always been very basic to always maintain a abckup copy of your computer.
If you have failed to do this then you can redownload some itunes purchases in some countries.
Downloading past purchases from the App Store ... - Support - Apple
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