BB Connection speed worse than it was before repor...

Hi
I am new to this forum but wonder if someone can help.
I had a speed of 1.2Meg and was supposed to get between 3.5-5.5 according to BT via a call center, BT wholesale website and through recent letter when I signed up to a new contract. I therefore queried this and after 1 hour on the phone with various checks and engineer was sent out and he managed to get my speed to 1.6 but said distance from exchange was the issue. A follow up call by BT said that I was being switched to ADSL2 line and after 10 days stabilisation my speed would jump to around 4meg.
The 10 day stabilisation period has ended and my speed is now 0.8 meg and the BT wholesale website for my number has been updated to state max speed of 3.5meg but I get nowhere near that and am actually worse off than I was before.
I do not know what to do now as I am in a worse position than I was and am dependant on a decent speed as I work from home.
Any thoughts on what to do and if there is someone to speak to in BT that deals specifically with BB issues would be appreciated.
Many thanks
M

Hi John46
Thanks for your help with this, very much appreciated!
My line stats are as follows:
DSL Connection
Link Information
Uptime: 5 days, 12:54:12
Modulation:                                                                      G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:                      448 / 992
Data Transferred (Sent/Received) [MB/MB]:     271.28 / 833.70
Output Power (Up/Down) [dBm]:                           12.0 / 14.5
Line Attenuation (Up/Down) [dB]:                          31.5 / 63.5
SN Margin (Up/Down) [dB]:                                       14.0 / 11.5
Vendor ID (Local/Remote):                                        TMMB / TSTC
Loss of Framing (Local/Remote):                              0 / 0
Loss of Signal (Local/Remote):                                  20 / 0
Loss of Power (Local/Remote):                                 0 / 0
Loss of Link (Remote):                                                  0
Error Seconds (Local/Remote):                                 483 / 0
FEC Errors (Up/Down):                                                 0 / 627,068
CRC Errors (Up/Down):                                                                0 / 2,081
HEC Errors (Up/Down):                                                                0 / 1,392
Line Profile:                                                                       Interleaved
The speedtest result is:
Download speed achieved during the test was -                780 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :992 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 875 Kbps
Upload speed achieved during the test was - 338 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
I have done the quiet line test and I hear nothing.
I spoke to BT again yesterday and they said they would make some changes and within 24 hours my speed would increase but is has not.
Thanks for the hints and tips from Roger B – I have had this same BT line for past 6 years so no changes or additions at my end that could interfere with the speed - this is worst speed I have had. All I did recently was upgrade from option 2 to option 3 and that is when BT advised me on the phone and by letter that I should be getting 3.5 - 5.5 mbps. I was getting about 1.2 no problem and when engineer came out he managed to get it to sync at 1.8 but I was getting about 1.6 during tests and he said that i would never get as high as the sync test.
Not sure what BT have done since the engineer came out but they did mention switching me to ADSL2 but I thought that would have had an increase – its frustrating as each time I speak to someone at BT I have to explain the whole issue again and they start with their script of questions that has all been tried and tested already.
If there is someone at BT who reviews this forum and can take this on it would help immensely.
Many thanks everyone for any help you can offer.
M
P.S. does anyone know what bandwidth/speed is needed to make telephone calls through the internet as that is what I am worried about.

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Oh ok - Thankyou for that. I will be ringing them tomorrow and I will not be happy ! And I'm hoping they can suggest what I'm suppose to do about getting it back to them as I can't take it in myself. SO so angry!!! Does people getting it back in a worse state happen often? :| do read these discussion boards? I hope they do!!!

I need to de-authorize a previous install in order to reinstall CS5. i asked in this forum and the answer told me to come back to this forum and ask how? I am no further than I was before.

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This is not web chat. This is the forum, which is an extension of the Adobe Support system, but you need to talk to Adobe Support directly either by chat or by telephone and they can process the deactivation.
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Contact Customer Care
If you still cannot see it then you might try the phone route, which would be unfindable as well if the chat is not appearing. But the info for that is...
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Why are Tiger Connection Speeds Slower than Jaguar and PCs?

There is no doubt in my mind that Tiger (10.4.5 and 10.4.6 in my experience) connects to the Internet at speeds which are 20-25% slower than the speeds attained in Jaguar (I have no personal experience with Panther) and by PCs.
I have tested speeds at testmy.net and speakeasy.net on my Mac Mini running 10.4.6 (and before that 10.4.5), my iBook running 10.2.8, and my Dell Dimension 8250 running Windows XP. The iBook and Dell consistently measure 3400-3550 Kbps on a wireless connection to a LinkSys router and cable modem, whereas the Mini measures 2600-2900 Kbps (and sometimes much slower.) All three computers are next to one another, connecting to the same router and cable modem.
These results are very consistent over dozens of trials over a long period of time. They are not an aberration.
Any explanations or fixes? I have turned off IPv6, manually entered DNS servers in TCP/IP, tweaked settings with RMAC and Cocktail, but none of it has made a lasting difference. Interestingly, I have on a very few occasions found a speedup to PC and Jaguar levels on the first speed test only, after some of the listed adjustments.
Bob N.
Mac Mini 1.5 GHz; iBook 900 mHz; iPod 20 GB Mac OS X (10.4.5)

Im marking this as answered even though it isn't, just to get it off the list of unresolved questions, where it has gathered dust for many months.

Lost server connection hang worse than ever

I thought 10.5 was supposed to address the problem of a Mac hanging if a server disappears before being unmounted? I installed Leopard on my G5; now, if I accidentally disconnect a mounted server (e.g., my iMac goes to sleep or my PowerBook is disconnected), the G5 becomes completely unusable. Under 10.4, I had a good chance of getting it back after a minute or two; under 10.5, it's gone--I have to restart with the power button.
What could be going on that this is happening?

Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Download speed worse than halved

Up 'yill yesterday I had been getting a steady, but lowish 2900kbps thoughput on my Home Hub 2. It had been like this for many weeks.
Yesterday it reset itself and throughput is 1300kbps.
I will reset the unit, but why would it suddenly change? Water in the phone line pipes? (there ware some major down pours yesterday!!
Thanks in advance for any help
Solved!
Go to Solution.

Thanks for taking an interest. How would I rate a post please?
I carried out the reset as i said, and got back to 2720bps. Here are the stats:
ADSL line status
Line state
Connected
Connection time
0 days, 0:16:51
Downstream
2,720 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
12.1 dB / 19.0 dB
Line attenuation (Down/Up)
54.0 dB / 31.5 dB
Output power (Down/Up)
18.4 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
96 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

After updating the latest update re wifi by battery is draining quicker than it was before even with the wifi turned off? Has anyone else got this problem?

???

Did anyone ever suggest you reset your PRAM?
http://docs.info.apple.com/article.html?artnum=2238
Also might want to try resetting the SMC, although I
doubt there's an issue there.
http://docs.info.apple.com/article.html?artnum=304123
I'm getting tired of people who supposedly know what
they're doing simply guessing that resinstalling the
OS might solve the issue. It's like trying to dissect
a frog with a sledge hammer, and wondering why you
didn't learn anything about anatomy in the process.
These sorts of things, although bizarre, should be
(and probably are) fixable without major surgery.
Thanks for the suggestion... but I think my first question would be why these parameters would need re-setting? This is a new machine... It has never been shut down hard. It is used at most 10 hours per week... mostly using Office 2004 for MAC. I need to figure this out as I will soon need it as a Cs2/CS3 - Aperture workhorse.
I too agree that it is best not to use a sledge when a scalpel is needed... but as a novice to the MAC world I may have been misled by Apple support. I seems to have fixed the symptoms ( some) but appears NOT to have addressed the cause... which is what I am after.
Would TechTool Pro detect a bad HD or RAM?
Thanks....

Premiere Elements 8 is worse than useless to me

I have to admit, I can't explain why I'm still trying to make Premiere Elements 8 work. I should have given up and moved to another software program by now. I've been on the phone twice with the Customer Service group in India, for over half an hour at a time. Each time they insist they've solved my problem, yet it keeps getting worse. Now, I'm not only having uncontrolled and unexplained system crashes, but hours and hours of work are now corrupted and totally wasted.
Here is a list of the problems I'm having:
1. The primary problem is that Premiere Elements 8 crashes and shuts down in the middle of work with no warning or notice. It happens after about 3-5 minutes of using the software, so I've gotten in the habit of saving my work every time I do anything, no matter how small. Needless to say, you can chart my progress with a sundial. Tedious does not do the process justice.
2. When I save the work, I will get a Project Save Error. It tells me to save to a new location. Of course, it won't let me do that, so I have to exit the program without saving my most recent work. Again, this happens about every 3-5 minutes.
3. Occasionally, when I'm working with a timeline, as I move the cursor up to the menus at the top of the screen, if I am selecting the File or Edit menu, the timeline will scroll left on its own - if I move the cursor off of the Edit or File menu, the scrolling stops.
4. When I am working on a timeline, I will get a "System Memory Running Very Low" warning, along with advice to save immediately and proceed with caution. Of course, when I get that warning, it is already too late, as any attempt to save the work causes the program to crash.
5. Today, we've seen a new thing, and it's completely destroyed two entire projects. When I try to open projects I've previously worked on, large sections of them appear as blood red with the words "Media Offline" in a number of languages. These red sections appear not only on the organizer, but in the timeline as well. It's as if Premiere Elements 8 can't find the media I copied into the timeline even though I've been working on the project for days and have not moved the media from the folder where it always sits.
Saving work after every task - no matter how small - makes doing anything painfully slow and mind-numbingly tedious, but at least it worked - until today. Now, hours and hours of work have been rendered absolutely wasted. I've never encountered a software program with so many fundamental problems. It's almost as if it was created by amateurs. I can honestly say that it does nothing well.
As I said, I've been on the phone twice now with the problem solving group in India, and while they are very nice and courteous, they've done nothing to solve the problems. In fact, the problems have become worse, although I can't say it's because of anything they've done. Both times, they've assured me that they've fixed the problems, and the software works fine while I am on the phone with them - for about 2 or 3 minutes. But then, it works fine for me for the same length of time.
To be honest, I'm not sure why I would call them back. I'll spend an hour clicking on tabs only to be assured that my problems have been solved. Then, 5 minutes later I'm dealing with the same situation - or worse.
I've tried every solution listed on-line for the crashes. I have the 8.01 update, I have the latest video drivers, I've done all of the steps it recommends. Every day that I use the software, it performs worse than the day before.
I'm not sure why I'm writing this - I think I've reached the end of my rope. I doubt these problems can be fixed - maybe I just have a defective copy, who knows. But, I am very close to demanding my money back and saying goodbye to Adobe products for the future.
Thanks for the forum in which to vent.

This is aimed at Premiere Pro, but may help
A link with many ideas about computer setup http://forums.adobe.com/thread/436215?tstart=0
Read Harm on drive setup http://forums.adobe.com/thread/662972?tstart=0
Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link... most especially the codec used... see Question 1
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0

Very slow connection speed, after phone line probl...

My catalogue of problems starts about a month ago. The phone line developed heavy interference and my Broadband connection kept dropping. This was diagnosed as being a fault with my HH 1.5. BT duly sent me a replacement HH3 which arrived about 3 days later. I installed the new hub, changed all the wiring and the filters for the new kit that came with the hub only to discover that the interference on the phone line was now even worse. It was so bad that at times you could not even hear what was being said on the other end of the phone, so an engineer visit was arranged.
A week later a BT engineer came and checked the line, sure enough there was a second problem and all the wiring from my house to the nearest telephone pole had to be replaced.
These problems had had a catastrophic effect on my connection speed and profile (I was getting about 500 kbps both up and down stream), so I dutifully reset the hub after the engineer had finished and waited for the line to stabilise.
14 days later and the upload speed had doubled, but the download speed is still unchanged at 570 kbps, about half the current upload speed. The line was a bit temperamental for the first few days but I have been able to maintain a solid connection for the last 4 days, current stats are as follows:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
4 days, 04:42:16
Downstream:
574.3 Kbps
Upstream:
1.184 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
29.9 dB / 5.6 dB
Line attenuation (Down/Up):
19.6 dB / 12.8 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
279 / 615
CRC Events (Down/Up):
0 / 94
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 156
Error Seconds (Local/Remote):
0 / 42
There is only one active socket in the house, and the hub has been running from the test socket for the last week.
Solved!
Go to Solution.

The Hub is connected to the test socket. Disconnecting the ADSL feed to the hub has had no real effect (The upload speed increased marginaly but still no change to the download speed). Reran speedtest too, the new stats are:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.44 Mbps
0 Mbps
0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.44 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.51 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.94 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.94Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:02:29
Downstream:
574.3 Kbps
Upstream:
1.2 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
29.9 dB / 5.9 dB
Line attenuation (Down/Up):
19.5 dB / 12.7 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
6 / 63

Reader Preferences-Internet-Connection Speed: What does this do?

Can someone explain what exactly this setting controls or manages? When I search I see different mentions of what this setting controls, from only controlling multimedia to controlling how fast the .pdf actually opens.
The latter makes no sense; why would you throttle how fast a .pdf opens via this setting? At least managing multimedia makes sense, as that could control the quality of the media being downloaded. Faster speed = bigger better video file, etc.
Regardless, I have a request to make a Group Policy change for thousands of users to set this from the default of 56K to LAN, and I want to understand what this setting actually manages, and what the ramifications of making this change are for all users.
What happens if I set it to LAN for all users then someone is in a remote region of the world and only working on dial-up? It does still happen!
Using Reader 11 on IE8 and IE9 on Windows 7 64 bit.
Thanks!

jlaqua2 wrote:
Can someone explain what exactly this setting controls or manages? When I search I see different mentions of what this setting controls, from only controlling multimedia to controlling how fast the .pdf actually opens.
The latter makes no sense; why would you throttle how fast a .pdf opens via this setting? At least managing multimedia makes sense, as that could control the quality of the media being downloaded. Faster speed = bigger better video file, etc.
Regardless, I have a request to make a Group Policy change for thousands of users to set this from the default of 56K to LAN, and I want to understand what this setting actually manages, and what the ramifications of making this change are for all users.
What happens if I set it to LAN for all users then someone is in a remote region of the world and only working on dial-up? It does still happen!
Using Reader 11 on IE8 and IE9 on Windows 7 64 bit.
Thanks!
Can someone explain what exactly this setting controls or manages? When I search I see different mentions of what this setting controls, from only controlling multimedia to controlling how fast the .pdf actually opens.
It controls the enabling or disabling of certain "caching" for large PDFs or those that contain multimedia, which load slower on dial up connections. It has NO BEARING WHATSOEVER on opening local PDFs.
Regardless, I have a request to make a Group Policy change for thousands of users to set this from the default of 56K to LAN, and I want to understand what this setting actually manages, and what the ramifications of making this change are for all users.
That would all depend on what the ACTUAL connection is for those users. IF they're all on a LAN, then it would be OK to set LAN as the default in deployment.
What happens if I set it to LAN for all users then someone is in a remote region of the world and only working on dial-up? It does still happen!
Then the end user would need to go in and reset it to "Dial up".
FWIW - The reason it's set to Dial up by default is that ANY connection speed faster than 56k will still work with this setting. The reverse isn't so. If someone has their connection set to LAN and they're on dialup, a large ddocument will take forever to load in a browser window, because things like preloading images and media are enabled and not cached under the LAN setting, and with dialup, the PDF will need to load all that content AS IT DOWNLOADS, likely leading to a browser "lockup".

Official Apple reseller says "iPhone 5s's camera is much worse than the other"

Hi Apple support and fans,
I am writing to ask you and maybe get Apple's attention to what happened to me. I bought an iPhone 5s 8 days ago. I bought it from official Apple reseller in Warsaw, the capital city of Poland. And then my adventures began.
First, the plug is British, not Polish, because as the reseller said "we have some iPhone not from official distribution, but it will work". Because I needed to buy an iPhone5s fast, I accepted that. However, the question is still there - is it legal to sell British iPhones "from unofficial distribution channel" in Poland?
Second, and more important, my iPhone 5s makes horrible blurred pictures. I mean they are really blurred... I read all the posts on this forum and I tried everything. Finally I decided to visit the reseller and here is what their representative said: "These pictures are totally fine. They are blurred, as this is not a professional camera". Wow! What a discovery. I know that this is not a professional camera, but I know how photos from an iPhone (4 and 4s) might look like. So I replied that something is strange and I wanted to give my iPhone back to check it (under warranty). The representative replied: "We will not take it, and I'm telling you the pictures are all fine. The camera in iPhone 5s is much worse than it was in iPhone 4s and hence the blurred photos. Just live with that".
And now my questions:
1. Is it true that the pictures must be blurred in iPhone 5s, just because it works so? I can't bvelieve it.
2. Isn't the fact that they sell iPhones from "unofficial channels" the reason why they don't want to take the iPhone under warranty?
If anyone from Apple wants to take a closer look at this issue and maybe discover some "strange" actions from Polish official Apple reseller, I'm open to provide you much more details on the purchase, the store location, etc.
Looking forward to hearing from you,
Kuba

iPhones are ONLY sold by Carriers and Apple an Apple reseller is unlikely to be authorised for iPhones and certainly would not sell an iphone with a foreign plug
You have clearly purchased a grey import a genuine Polish sourced iPhone sold by a legitimate iPhone reseller would have the correct plug for the Country
Big issue you have is warranty you need to take to an Apple authorised repairer
https://locate.apple.com/pl/pl/
luckily as long as iPhone came from UK you do have warranty ,EU is one "country" for Apple warranty purposes

Why No Connection Speeds in CS Live?I

I think NetAverages is a great tool for making statistically-informed decisions about Web design and structure. However, there's one major feature missing in the CS Live version of NetAverages, Connection Speed. It appears in one of the screenshots on the SiteCatalyst NetAverages pages on the Adobe site, but I can't find it in my version of NetAverages. Am I missing something, or is this omitted from the CS Live version?
It would be very valuable to have access to this information. Far more so than some of the other statistics on the site.
Thanks,
Jay

Brian,
Thanks for your comment on my blog post. The connection speeds would be useful for optimizing video compression settings (bitrate), and image usage to ensure smooth page load by site viewers. While most site visitors today have at least 1MBPS connections in urban areas mobile bandwidth is still a bit of a guessing game. It would be helpful to know what percentage of SiteCatalyst visitors are using mobile connection speeds greater than 500kbps, how many in the 300-400kbps range and how many fall below that threshold. This information is very valuable for mobile video as not everyone has access to streaming media servers using adaptive bitrate.
As an aside, Omniture might consider creating a mobile app like CBS' CheckTubes iPhone app. I've been using it to check my mobile connection speeds as I travel to try and get a better sense for what iPhone users can expect.
As another aside, are you in Omniture's Provo offices? If so, perhaps we could discuss in person. I'd be happy to give you more info on how we plan to use NetAverages.
Best regards,
Jay

Problems with the Fios 20/5 connection speed in my area dropping down to less than 3mbs.

I have written out a flyer that I plan to go door to door with. Since I am under contract with Verizon, I am forced to honor my side of the contract. Even if they are allowed to make me pay for a service that I am not completely getting. I am very displeased and as soon as my contract is up, I will change back to My local cable companies all in one that does not require a contract and has no issue such as the one I am having.
Do you have Verizon Fios Internet?
Are you on the 20/5 connection?
If so, you may not be getting the speed you are paying for. I am on a 20/5 connection and when my computer is on for longer than an hour the internet download speed with Verizon Fios starts to slow down until it is below 3mbs. It takes about 24 hours to get down to 3mbs but only about an hour or two to get down to about 6-7mbs when I am paying for 20mbs…
I have 3 computers in my home that have Windows Vista, Windows XP home edition and Windows Media Edition 2005. All of the computers run into this same exact issue, I have tried every setting I could think of with my 24 years of computer technical experience. I finally took one machine with Windows XP and ran a full format on the hard drive and reinstalled a fresh Windows Xp Operating system onto the hard drive so it is a bare bones OS. This way there is no other software on the machine that could possibly be causing the problem and found that when I connected online through Verizon Fios the machine still ran into the same exact issue. This proves to me that the issue is not on any of my machines.
Now all of this time my buddy that lives 1.2 miles away from my house has been having the same issue with three computers at his home also. He has Windows Vista on two machines and Windows XP Pro on one.
When I concluded that it was a Verizon Fios issue, after a few months of trying to get by, researching, diagnosing and losing much information in order to verify it was on Verizon’s side, I contacted technical support at Verizon’s online website. The agent and I went through the regular procedure that anyone would have to go through and I patiently explained what I had done to try to diagnose the issue. The agent came to the conclusion that he could not figure out the problem so he guessed that the Verizon router/modem may be the issue and told me he would send me a new one by mail.
I received the new Verizon router/modem, installed it and had to call to have it activated. Afterward it still had the same exact issue as the prior router/modem. So now we know it’s not my computers, it’s not the router/modem. My Verizon router/modem is connected right at the Optical Network Terminal (ONT), which is the box that connects the fiber-optics to your home, usually just inside or outside your garage wall. Mine is just outside…
From here my buddy, who has been having this problem also the entire time, called the local office of Verizon Fios and an installer was setup to come over to his home and trouble shoot the issue. My buddy called me and told me when the installer was headed to his home and I met him at his home to see what the installer found and in hope that my issue would be fixed at the same time. The installer went through the system at his house and was frustrated about not finding the reason for the issue and ready to leave without fixing anything. I simply asked that he stay long enough to see the issue present itself within an hour-hour and a half.
His laptop itself already showed the speed drop from 20mbs to between 16-17mbs, it was on its way down. He basically told us something that online tech support already stated to me, it is extremely difficult to prove it is on Verizon’s side. In other words it is extremely difficult to prove it, in a way that will convince Verizon to check its own servers, routers and software updates to their own systems. The installer, good guy, couldn’t/wouldn’t stay but we did convince him not to simply drop the issue. He called shop and they sent another installer out to take over the issue.
The new installer, great guy, got up to speed on what was already done at my buddies home. The first installer, checked and replaced the Verizon router/modem, checked the wiring and splitters. Basically went through the entire system up to the Optical Network Terminal (ONT), the box that connects the fiber-optics to your home. He pulled and replaced the Optical Network Terminal (ONT), thinking that perhaps the unit was compromised. While he was doing this job a tech was called and asked to stop by for assistance with the issue. The tech checked the computers inside and tried to do some settings that the main office informed him to try. I explained to the tech that the same issue was happening at my house, that I went through every setting I could think of and find online to help alleviate the issue. After some shop talk about what I had tried, including the full format and reinstall of the operating system on one of my machines, he just as I came to the conclusion that it couldn’t be with the computers and since everything that had to do with the Verizon Fios system from the street to the end-user computer had been checked, verified and/or replaced, the issue had to be coming from Verizon’s main office.
The installer had already checked the main at the road that has the 3x2 green service cover on it by the side walk. Everything was in good working order. The tech called the main office to see if my buddy and I were on the same hub, basically a big splitter that continues the service from the main office to the homes, we were not. So that was ruled out…
My understanding of the system ends there. The only other components I know of are the Main branch’s routers, servers and software.
Verizon had a new connection speed added to their system, 25/15 about the same time our issue began. So I am guessing that when they updated the system to include this new connection speed they corrupted the software for the 20/5 connection.
We have been waiting to hear from the tech that was at my buddy’s house, to see if the issue will be dealt with. My buddy has called him a couple of times and he has mentioned that he is trying to get it addressed and to call back if we hadn’t heard from him. He remembered who he and I were and what the issue was, so I believe he is taking it seriously. How far he can move the issue is beyond me…
I want to add that my buddy and I have been customers with the all in one package from Verizon Fios since their services have moved into our area, about a year and a half… It has only been since about June that this issue has presented itself, before then we were on 7th heaven with the speeds. We couldn’t have been more than happy with the services.
This issue has caused that to all go afoul, not only do the speeds get down to less than 3mbs but the speed is not smooth at all. Rather the 3mbs speed is stop and go, freezing in between at times, very choppy. Barely usable at times, unless you restart the computers and start over.
We are hoping that anyone with Verizon Fios Internet Services will keep an eye on their speeds by going to http://speedtest.net and doing tests to verify they are getting the speeds they are paying Verizon for.
This is what it will take for Verizon to take this issue seriously is to gather everyone on the system that may be having the same issue. I believe it is everyone that is within the 1.2 miles from my house to my buddy’s and will distribute flyers to each and every house in between.
If you find that your speed is not as fast as it should be please contact me and I will add you to the list, this way we can see exactly how far this problem covers and perhaps it will also help to show a pattern and understanding as to why the issue is present in the first place.
My contact information,
I have left this out here, you can contact me on these forums...

Actually what this came down to was an issue between Windows Vista and an Ethernet Card on one of the machines in each of our local networks.
Even though our two machines are 6 years apart, we both have the same ethernet adapter on our main desktops. A RealTek RTL8139/810x Family Fast Ethernet Nic. It seems that the adapter does not work at the 20mbs download speeds with Vista. For some reason the adapter does not shut down when the computer does? I don't understand why but it doesn't, it keeps the connection alive. I removed the ethernet cable and pulled the power cable and had my two other computers still connected to the network and found that the issue was resolved. The way I found out was that I used the connections on my main computer to hook up one I had laying around and through further testing found the problem no longer existed...
Then I realized that my buddy and I installed Windows Vista at about the same time, a couple of months ago. Funny how you can forget an important detail like that. Then I remembered that he had the same identical ethernet adapter as I did, I had noticed that while trouble shooting his computer at his home but didn't think it was important at the time. Until the issue was narrowed down to the adapter, then it all seemed to all fall into line.
Quite humbling... In the end, anyone who has Windows Vista and this NIC probably will have problems with the 20mbs download speed of the computers on their own networks. I tried the latest Vista driver from RealTek and also tried to roll back the driver, with no success....
Back at the beginning when we first had fios installed in our homes there wasn't an issue when we had the 10/2 speeds and had Vista. Then we decided to change from Vista to XP because we both were having issues as to what programs you could use and which you could not, shortly after having fios installed. Then when verizon upgraded us to 20/5 we were amazed at the speed and still had no issue because we had XP on our main computers with the RealTek adapters...
We reinstalled Vista because it seemed like we were having more issues with XP by getting hit with Antivirus2008 and its variants and thought it time for a change back...
It didn't really hit us that Vista could be the culprit because we both have a laptop in our networks that have had Vista on them from the get go when there were no issues... We also didn't notice just how bad it was right away and over time kind of left the Vista install out of the equation.
Just strange that one computer can effect all the other computers on the network, even when it is shut down...
I allowed the other two computers to run 24hours and the issue did not present itself, when I added the main computer with the RealTek adapter back to the mix it reappeared. The Realtek adapter is the only real common denominator between his machine and mine.
So now we have three choices,
We can go back to Windows XP.
We can buy a new NIC or a wireless card to replace the RealTek...
Hopefully this post will help anyone else who runs into this problem, it has been very frustrating to say the least...
Thanks to everyone for their help and I apologize for complaining about verizon when it was not a verizon issue. I came to the conclusion that the only part verizon really played was upgrading us to a 20/5 tier which I am thankful for...
Would be nice if this card was on a list that Verizon support could use to troubleshoot , diagnose or eliminate for future support issues.
Message Edited by keiser0619 on 08-06-2009 03:58 PM

Firmware Upgrade WAG54GP2v2 worse than before

My WAG54GP2v2 suddenly played up after being powered up.
It would kind of boot up then lock up with a solid power red light.
I went online help at linksys and they said to reflash the frimware.
I did this using TFTP and I was only able to connect a few seconds after booting the router before it locked up.
It went well and I got the green sign from the tftp software, went and rebooted the router and now its worse than before cant even ping it or anything, now it just has a flashing green power light.

Try to reset your gateway, remember that this will erase the entire configuration of the device. Press and hold the reset button for about 10 secs then powercycle it. If same problem, re-do the firmware update.

HT1222 I was trying to update my iOS to 7.1 but I can't, I have internet connection but if requires WiFi? before I can update my OS just using my phone internet but now I can't. Does OS 7.1 really require WiFi? Thanks!

I was trying to update my iOS to 7.1 but I can't, I have internet connection but if requires WiFi? before I can update my OS just using my phone internet but now I can't. Does OS 7.1 really require WiFi? Thanks!

The iPhone requires wi-fi to update if you try to update over the air, since the phone needs to reboot, thus disconnecting itself. You can update via iTunes and the computer, but you would not be able to tether to the phone for the internet connection, since the phone would disconnect. So, you can either update via wi-fi and the phone, or you can update with a computer that has an internet connection other than the phone.

BB Connection speed worse than it was before repor...

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