I need to file a complaint. Fraud is happening and no one is assisting.

ello anyone at Verizon- I need to file a formal complaint about a huge issue that is going on in a local store as well as the customer service number. I have called over 5 times in the course of 2 months to have an issue a resolved and each time I talk to someone I am told that the issue is being taken care of. I feel like I am getting the run around with no resolution.
In July of this year I went into my local store to get the Father's day deal. $99 for any smart with a 2 yr contract. I went into the store and was told that I was eligible for the new phone. The sales person spoke very quickly about this "edge program" and told me that all I had to do was give him my HTC and that I would get my new Iphone5s. I did all this and then I get my first bill and to my surprise when I looked very closely at what I was paying for, I found that I was making monthly payments for an Iphone that was $650!!!! Who is crazy enough to pay that much for a phone when they were told they were paying $99, and gave them an HTC?
I called customer service and spoke to Edgar he said that he was sorry and that I should contact the store manager and they would be able to resolve it. I followed Edgar's advice and spoke to Alex the store manager and he said he would do some research and call me back. He never did.
I called customer service the again and spoke to Kayla who was exceptionally helpful. She remembered the promotion and was determined to get this issue resolved. She even put me on hold to call the local store to speak to someone and promised she would have all this resolved. She also wrote extensive notes only acct for those to follow. She told me that I would be merged out of the Edge Programs into a 2 year contract. I would not be paying $650 for the phone and would be reimbursed for any payments I made towards that ridiculous balance.
I called back after a couple weeks and I was still paying for the $650 phone and I was EXTREMELY upset at this point because I had to keep following back to see if Verizon had done their job. This is not my responsibility. I was promised follow up calls and emails ensuring that my issue was being resolved. Still nothing.
I called and spoke to Ashley this time. I gave the WHOLE detailed issue AGAIN and said she got an approval from her manager to sending my case to corporate. She had to fill out a form and send it off. She promised a call after 5 days for a follow up. She never called. She provided me a confirmation #(removed).
I called again and spoke to Luann asking if she could give me a status of my confirmation # where she stated that there are no notes in my acct for this #. So was this just a gimmick to get me to give up? Or did it in fact get sent off somewhere and its now lost? At this point I am extremely disappointed in Verizon and their customer service. I feel like I have been lied to, cheated out of money, so someone could get commission, and just upset. Oh by the way the manager and sales person no longer work at the store. I wonder what happened there?
Could someone resolve this?!!! I would like to know where my confirmation # went and if this going to be resolved? I am seriously contemplating switching carriers and reporting this to the authorities. This is negligence as well as fraud. I appreciate any sincere solution to this matter.
Thanks
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

try here:
http://www.bbb.org
File a complaint with them. Verizon will call you to fix the blunder.
But remember it is always up to the customer to insure what they are getting and what it costs. Don't trust the word of a sales person who makes their living on getting that sale. Lies, deceit or false promises will be and have been used by sales people for thousands of years.
Good Luck

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I need to file a complaint against local store and sales people. How?

I am a long time AT&T Customer. I had heard many good things about Verizon so I went to the local store and signed up as a new customer. I went in wanting a smartphone with 6 gb, unlimited text and minutes. The salesman told me he had a better option for me, I signed up on a 2 year contract with a Samsung 5 phone and he told me a separate device (hotspot) would serve me better. I repeatedly asked the cost and he told me $2.40 a month. I spent over 2+ hours in the store for this transaction.
When I got home and started going through what was sold to me I saw charges that I was not aware of. I had been told I would receive a form for a $50. rebate for the Samsung 5 which I wasn't given. I then received a bill for $251.00. I tried logging into my Verizon account and was told I was not the main account holder so I could not view my account. I was very frustrated at this point. I went back into the store to resolve all of these issues. Another 2 hours and I found out that my phone only had 1gb on it and the little box (hotspot) I had been sold had 5gb on it and I needed to carry it with me to be able to have access to data. I then found out that my account had been registered under the phone number for the hotspot - the salesman(the same one that sold me these items) worked on the store computer and said he fixed it, I then asked about the large bill that I received. He looked it up and told me that I had been charged for 6gb on my phone and 6 gb on the hotspot. I wanted to return the hotspot box and he told me I would be charged a $35.00 restocking fee. I am so frustrated with this salesman and this store. I went home and returned today to talk to the manager. She also told me the same thing.
I went into the Verizon store to sign up for new service, buy a new phone with 6 GB on it with unlimited text and minutes. That’s all. I do not want to carry a separate device around with me.
Now I have a device I have no use for, a bill for $251.00 4 days after I went into the store and I cannot access my account because I’m not the main person.

BrendanFella wrote:
rcschnoor, excuse my confusion...
What is the $2.40 a month charge and how is my contract of $50 cheaper? I certainly don't know what the $2.40/month charge is as I was not there when Linjin made the purchase and I made no mention that your contract was $50 cheaper.
This brings up an interesting question. If Linjin was signing a 2 year contract on a Samsung 5 that has a hotspot why would the salesperson sell Linjin a seperate device? That would certainly depend on how Linjin explained how the device would be needed/used. I can certainly see where a separate device would be beneficial depending on the circumstances. For example, running the hotspot shortens the life of your phone's battery before it needs a recharge. If this is going to be a problem, a separate device would be beneficial. The battery life of a Samsung Galaxy S5 is not the most stellar and THAT could have been a consideration. I don't know, I wasn't there. Additionally the hotspot would be useless if you were on a call and not within a 4G signal. While voice/data can be used simultaneously on the Samsung Galaxy S5, I believe that is only when receiving a 4G signal. Again, I wasn't there and did not hear the requirements of the OP or how it was explained the device would be used.
I do not see where Linjin states it was a pre-paid device I never stated that Linjin had a prepaid device. I simply stated with how YOU wanted to use a jetpack, YOU described it as being able to suspend and not pay for service whenever you didn't need service. THAT is the description of a PRE-PAID JETPACK. My post made NO reference to Linjin at all, I was simply commenting that the way YOU were wanting to use a jetpack that a pre-paid jetpack was what YOU should have gotten.
If you reread the original post it basically taljks about what the customer was told by a Verizon Rep., How they were treated and was what they were told correct. I agree with that. Unfortunately, I was commenting on YOUR situation, not on the OP.

I need help! I need to file a complaint, but have no idea how.

So I am 17 years old, and my mom got me a phone in November because my old phone broke. When we went into the store the guy who sold it to us ripped us off. He told me that we would only have to pay $20 every month for a year if we didn't do the two year contract. But today we found out that my mom would have to pay $22 a month for two years, which is a huge rip off since if we knew that then we would've done the two year contract since that would only be $50 dollars after mail-in rebate. Then she spent two hours talking to customer support, and they just kept on dancing around her question on why her bill went from about $170 to about $400, and then we asked them how to file a complaint since they weren't helping us, and they refused to tell us saying we couldn't. I just want to know so that my mom can calm down. We love Verizon, and this is just ridiculous. I would love it if someone from Verizon or anyone that knows how to do it answers this.
Thank you for reading this,
Hannah

hannah_jane16 - You'll need to send a Follow request (in the upper right-hand corner of their page) to ArnettH_VZW that they'll have to approve. They, in turn, will have to send you a Follow request that you'll have to approve. Once you both are Following each other, then you can send them a Direct Message.
How To: Direct Message

I Need to File a Complaint??

Yesterday, I came home after work and realized my Verizon cable and internet had been turned off...I'm moving to a new residence at the end of the week and requested services to be changed then. I called customer service and was on the line for 3 and a half hours and spoke to 6 or 7 different people before they told me nothing could be done. I just kept being transfered to different departments.
I started out talking to tech support, which had no idea what was going on, they had me reset my router, etc. I told them if it had anything to do with me moving and they realized that was the issue (after 45 mins of trying to fiddle with the internet and cable box). They patched me over to billing. Billing told me they needed to transfer me to a dept that could get my service back on. I was transfered to a lady who told me she could only cancel my service and transfered me to another person who could help me. I spoke the customer service rep and he told me he couldnt find my address and that I needed to call the next day to speak with billing because my account needed to be "reactivated" before he could give me service. He said it was to late in the day, they were closed, and I would have to call tomorrow.
I called back to try and file a complaint, and what do you know, I was speaking with someone in the billing department, as there is no place in the phone menu to file a complaint. She said that I needed to go online to file it, but there is nothing there. Anyways, I gave her my ticket number and told her I spoke to a rep a few minutes ago who said I needed to get my account reactivated. The ticket number didnt mean anything to her. She told me that she couldnt help me. So I asked to speak to a supervisor, and essentially he told me that since I placed the order online that it was my fault that the service was terminated and there was nothing they could do about it at that time. I understand that Verizon has different avenues to place service but there needs to be accountability in your company for the products and services you offer. If I place an order online you should be able to pull up the specifics of the new contract I signed, including termination dates. Also, my address was apparently completely removed from my file and changed to the new one where I don't live yet. I have been here for over a year.
When I placed my order online I specifically requested that my service be moved on 5/3/13, and to cancel my previous service on that same date. Now I dont have internet and cable at home and I am still paying for it and no one seems to know what to do about it.....I was on the phone, after being at work for over 10 hours, for 3.5 hours to ultimately be told that I was at fault for the temination in my unit and basically had to deal with it.
...and the real kicker is that one of the reasons I moved into my new apt was so I could keep verizon fios internet...

Hi cramos357,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

How do I file a complaint about horrible, incompetent and negligent customer service?

I might sound super rambling but I am very frustrated and just tired of explaining the situation over and over and over.
On Wednesday, January 21st, I got a call from Verizon Loyalty Department about a "promotion", which I get $25 credit on each line if I upgrade with edge plan. I wasn't sure what phone to change, so I asked them to call me back on Friday. They called me on Thursday, but I couldn't get the call, so I called them on Friday and talked to the customer service. I wasn't still sure about the upgrades, so I asked them about the upgrades with $25 credit would still apply several weeks later if I decide to upgrade, the first representative whom I've talked to looked at my plan and said something like, "Yes, that is absolutely possible. I was looking through your plan, and since you are a loyal customer and ended your 2 year contract with us, I can give you $25 off on your each line. I asked them would I still get the $25 credit for each line when I upgrade to edge plan. He said yes because the $25 off that he is giving me is for the monthly charge and the edge plan $25 credit was for the equipment charges. So Month to Month $25 off was applied on the Jan 24th, and activated on 29th.
After I finally decided to upgrade my phone, I called Verizon customer service the next week. I do not recall the exact day but on 28th or 29th I called to upgrade it, and the second representative also assured me that the credits were going to happen, and then he offered me to bump down my data to 6 gb from 8 gb to save money because I use less then 6 gb each month. I bumped down to 6gb loyalty plan so I was only paying $60 per month instead of $70 per month. The representative told me I would be only paying around $120 per month. I forgot to ask my sister what phone she wanted to change, so I didn't upgrade it right a way. So only the data plan changed on that day.
I was extremely busy with my work for few weeks, and I finally called again to upgrade it, the third representative told me different old me that the previous representative was wrong about giving me another $25 credit when I upgrade with edge plan. So I ended up upgrading both of my lines with $25 credit on each line plus $60 for 6gb data. But she said I would be still paying less then what I normally pay, which is around $183. I upgraded and took me few days to receive my phone. I checked my bill and it was showing different than what I was told. I called again and explain all this thing again and the lady adjusted my data plan - 6gb loyalty plan for $50. She said she doesn't know what other representative was doing, but this will fix that I would only pay around $150-160 per month. After I got my phone, I called verizon to activate my phone (I don't really remember it was before or after, I just talked to them too many times and they have changed my promotions and plans too many times in very short time). He also confirmed $25 credit off for each line, but there was one time tax fee that none of the representative has mentioned while I asked bunch of questions about the upgrading fee and how much it would cost on the first month and etc.)
After all of that happened, I was settled and didn't think about the payment until I got $290 with only $15 credit on my bill. I called again and asked what happened and the representative told me she doesn't know why this happened and why the previous representatives told you something that weren't true. and I had to go through the explanation again. She said she fixed it and everything was taken care of.
I checked my bill today. My plan was changed to $90 for 6gb and I was paying $30 more than I originally paying which was around $180 and $50 more than I was supposed to pay. I called the representative today, explained the previous situation and asked why this happened. Basically he told me that all the previous representatives were lying to me. Are you kidding me? They were lying to me? How am I suppose to know if he wasn't "lying" to me? He said only thing he can do is change back to my original plan and amount, and I would pay $6 more than what I used to pay which was about $183.. I asked me if I would get the the 8gb back. He told me that isn't possible. The change did not happen so far. I am tired of calling verizon and more tired of getting different answers from different representative.
I am seriously concerning about changing my service to different carrier. I have to call the verizon every single month when there is a change in my plan. If they were really lying about the promotion and plan just to sell more service, they should be suspended or fired or something, and I need my money back for overcharged fee and need some kind of compensation for my wasted time and stress I got from this.

Okay. You are just missing the whole point, and I am not saying anything after this. I did go to the website to read about the edge plan after I got a call from the loyalty department. I asked the questions on some parts I didn't understand (or was confused of) to the representatives. But my main question was whether I was getting $25 credit and in what conditions. They all answered differently to the same question. (My original question - Do I get the $25 credit with edge plan?- One rep. offered me that month to month $25 off before my upgrade. Other rep. confirmed $25 off plus $25 credit with edge and offered bumping down data plan to save extra money. Another rep denied $25 off plus $25 credit with edge but confirmed decrease in my monthly payment by bumping down the data plan. Other rep denied both. You see what I am talking about? I asked one question to begin with: am I getting the $25 credit with edge upgrade plan - and they are the one who offered me different promotions and offers)
I also left the part that I actually went to the website and 'researched' the different plans that all the representatives were talking about after I hung up on the phone each time. I joined the forum today because I wanted to know where and how I could file the complaints on verizon customer service after today's call. I should have been more clear on what I was asking, but I thought I was clear enough on my title "How do I file a complaint...?" Yes I am angry at the fact I didn't get what I thought I was getting, but I am more frustrated the fact every single time I talked to the customer service I get an answer from the rep. I am on the phone, saying "Previous representative you've talked were wrong about this," or "They were lying." The representative, then, would fix my issue, but I would still get the conflicted bills. Don't I suppose to call the customer service to fix it? What's the customer service for if it's not for that?

File your Complaints with the FTC and FCC!

I have filed complaints with the FCC and the FTC online. Verizon has been deceptive in implementing the new policy change regarding unlimited data. Verizon needs to be above board with this issue and stop trying to trick everyone who assumes they are "grandfathered in" with their unlimited data. File your complaints today!

What has been deceptive about it? If you purchase a subsidized phone, you will lose your unlimited data. If you migrate to the Share Everything plan, you will lose your unlimited data.
Seems to be pretty straight forward.
If you continue on your current plan with the same phone, you ARE grandfathered in and will continue to get your unlimited data. If you purchase a new phone at full retail or activate a phone from another source, you ARE grandfathered in and will continue to get your unlimited data. Both of these could change in the future, though. Contrary to popular belief, being grandfathered in does not mean FOREVER. As of right now, this is the case, though.

How can I file a complaint about customer service and billing

I Changed from AT&T as they didn't offer service where I now reside and ever since March of 2014 it takes about two to three calls to get my billing corrected. And then they have me on the phone for about two hours about the same issue. They have corrected my bill a fee times for their fault. Now I have come to the end of a long battle only to find out they want to charge me a disconnection fee that shouldn't have even taken place. I sent back a phone before the 24 or 15 days that one has to send it back. A phone that was never used and that every month they seemed to remove those charges. Now after 6 months they finally said that I have to pay the disconnection fee. I am so disgusted with customer service as they always make it seem that there is no one else to speak to. This issue should have been resolved months ago and now they are trying to charge me a fee. When their Texas office received the phone I nt back and didnt put on the account when they received it. Yet every month they seem to resolve the issue and say sorry. I spoke to a supervisor who said I have reviewed your account inn two minutes and decided that he wasn't able to do anything with my account and that charge was valid but prior to this everyone would remove the charge and apologize for e inconvenience, now they just want me to pay the disconnection fee we'll it is not happening and I would like to speak to someone about this. I emailed John bianchi to see if they could help me get this corrected. My biggest frustration that I have not had with AT&T before was so many calls for something so simple and not be able to get answers or them just make it seem as they are always right. My bill since I started has not been consistent and that is frustrating. It is has become a joke in a my family about what my bill will be this month. I have a total of five lines with Verizon and if the opportunity came to go back to a different carrier I wouldn't hesitate to change over.

@BobbyS_VZW can this person look at this complaint. @bobbys_vzw Kathleen KBG

I lost a really important file (an iText Express document) randomly and then one day, a "recovered file" folder popped up and I assume it has to do with that, but the file just contains a doc with a bunch of coding. What do I do with that? HELP!!!

As the title question states, I lost a really important file with iText Express. I've been using iText Express for a year or two now because it's just the one application I downloaded for writing and saving documents. I was working on one for a few months and randomly one day last month, when I went to open it to resume editing my work, the file was gone! I searched my whole laptop and trash. Then one day, a "Recovered Files" folder popped up in the area my file used to be, so I assumed that was the file I lost being recovered and I felt relieved. But when I opened the folder, the document inside was a "SoftwareMap" document with a bunch of coding written in it. I don't understand what I'm supposed to do with that or how it's going to help me recover my file?!? I lost SO much work!!! If anyone has ANY idea what to do, how this happened, or if the coding is supposed to help me recover my file, PLEASE help!!!

No, I already tried looking at that. The file that recovered was not in the trash, it appeared in my documents folder. I opened it up and inside was an iText Express document with coding. Then inside of there, was and then and this "SoftwareMap" document contained a bunch of coding and symbols and words.

Need help file sharing with a powermac G4 and ibook

I need to transfer files from my G4 to an ibook. I am using ethernet slot B on the G4 and the ibook has an airport card. I also have a router. Does anyone have an easy way to do this? I want to set up a connection between these two computers without using the internet. Appletalk is active on the g4, and file sharing is on yet the activity monitor does not show the ibook as a connected user. I tried to find the G4 on the ibook by connecting to server but it does not recognize the g4 when I either type the name of the computer or browse the network. Any help would be greatly appreciated. Would a CD writer for the G4 be a better option?
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My mac repeatedly reflows the screen and all the open file windows. why is this happening and how do I fix it? it happens while using Adobe InDesign 3.

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BDAqua and old comm guy,
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jute way pc locked up after iTunes update. It says client Mac address 001320 be ad 25 . PXE E53 No boot file name received
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Where can I get a charge cord for my Iphone 5 in Colorado?

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I've placed two Edge oam files in to a dps doc and only one will work, can anyone help?

Hi, I've created one animation and tested it in dps and it works fine. I've repeated this and my second animation is fine also, but when I have them in the same doc only one will work.
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I need to file a complaint. Fraud is happening and no one is assisting.

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