I need to file a complaint against local store and sales people. How?

I am a long time AT&T Customer. I had heard many good things about Verizon so I went to the local store and signed up as a new customer. I went in wanting a smartphone with 6 gb, unlimited text and minutes. The salesman told me he had a better option for me, I signed up on a 2 year contract with a Samsung 5 phone and he told me a separate device (hotspot) would serve me better. I repeatedly asked the cost and he told me $2.40 a month. I spent over 2+ hours in the store for this transaction.
When I got home and started going through what was sold to me I saw charges that I was not aware of. I had been told I would receive a form for a $50. rebate for the Samsung 5 which I wasn't given. I then received a bill for $251.00. I tried logging into my Verizon account and was told I was not the main account holder so I could not view my account. I was very frustrated at this point. I went back into the store to resolve all of these issues. Another 2 hours and I found out that my phone only had 1gb on it and the little box (hotspot) I had been sold had 5gb on it and I needed to carry it with me to be able to have access to data. I then found out that my account had been registered under the phone number for the hotspot - the salesman(the same one that sold me these items) worked on the store computer and said he fixed it, I then asked about the large bill that I received. He looked it up and told me that I had been charged for 6gb on my phone and 6 gb on the hotspot. I wanted to return the hotspot box and he told me I would be charged a $35.00 restocking fee. I am so frustrated with this salesman and this store. I went home and returned today to talk to the manager. She also told me the same thing.
I went into the Verizon store to sign up for new service, buy a new phone with 6 GB on it with unlimited text and minutes. That’s all. I do not want to carry a separate device around with me.
Now I have a device I have no use for, a bill for $251.00 4 days after I went into the store and I cannot access my account because I’m not the main person.

BrendanFella wrote:
rcschnoor, excuse my confusion...
What is the $2.40 a month charge and how is my contract of $50 cheaper? I certainly don't know what the $2.40/month charge is as I was not there when Linjin made the purchase and I made no mention that your contract was $50 cheaper.
This brings up an interesting question. If Linjin was signing a 2 year contract on a Samsung 5 that has a hotspot why would the salesperson sell Linjin a seperate device? That would certainly depend on how Linjin explained how the device would be needed/used. I can certainly see where a separate device would be beneficial depending on the circumstances. For example, running the hotspot shortens the life of your phone's battery before it needs a recharge. If this is going to be a problem, a separate device would be beneficial. The battery life of a Samsung Galaxy S5 is not the most stellar and THAT could have been a consideration. I don't know, I wasn't there. Additionally the hotspot would be useless if you were on a call and not within a 4G signal. While voice/data can be used simultaneously on the Samsung Galaxy S5, I believe that is only when receiving a 4G signal. Again, I wasn't there and did not hear the requirements of the OP or how it was explained the device would be used.
I do not see where Linjin states it was a pre-paid device I never stated that Linjin had a prepaid device. I simply stated with how YOU wanted to use a jetpack, YOU described it as being able to suspend and not pay for service whenever you didn't need service. THAT is the description of a PRE-PAID JETPACK. My post made NO reference to Linjin at all, I was simply commenting that the way YOU were wanting to use a jetpack that a pre-paid jetpack was what YOU should have gotten.
If you reread the original post it basically taljks about what the customer was told by a Verizon Rep., How they were treated and was what they were told correct. I agree with that. Unfortunately, I was commenting on YOUR situation, not on the OP.

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>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

try here:
http://www.bbb.org
File a complaint with them. Verizon will call you to fix the blunder.
But remember it is always up to the customer to insure what they are getting and what it costs. Don't trust the word of a sales person who makes their living on getting that sale. Lies, deceit or false promises will be and have been used by sales people for thousands of years.
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