I need to reset the security questions for my account but it's sending an email to an email that no longer works. is there a way to change this email?

the email it's sending it to is different than my sign in as well.

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90544)

Similar Messages

  • HT5312 please i need to reset my security questions for my apple id

    please i need to reset my security questions for my apple id

    http://support.apple.com/kb/HT5312
    If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466, and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    HTH

  • We need to reset the security questions but the email address the reset email is being sent to is incorrect.

    The email address in the account details is correct, but I need to reset the security questions is incorrect...
    Forgot your answers?  Send reset secuirty info email to ******@hotmail.com.au  -  the .au part is incorrect, how do I fix it?  The email address in the account details is correct so I'm not sure how this happened.
    Any help would be very much appreciated.

    See Kappy's previous write-up.
      Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • I want to change the security questions for my account , For I have forgotten

      I want to change the security questions for my account , For I have forgotten

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security, choose country, then click
          Continue;
      6. Under ‘more options’ choose/click/tap the email icon.  Fill out the form with your contact information. Describe your issue in the text box. ‘Cannot remember answers to security questions, need to have them reset’.
          You should get a response within 24-48 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service

  • I don't remember my password and one of the security questions for my account. I also don't have the same email account now as i did when I signed up. Help?

    I don't remember my password and one of the security questions for my account. I also don't have the same email account now as i did when I signed up.
    I want to figure out my old password and/or change the new email to my current one.
    thanks

    You can try getting the password reset via this page : http://iforgot.apple.com
    If you can't then you will need to contact iTunes Support / Apple in your country to get the password and your questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address to your account for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 How do I reset my security question for my account?

    How do I reset my security question for my account?

    Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • How can be reset the security questions in apple account if it been disable

    How can be reset the security questions in apple account if it been disable

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • TS1424 How do i reset the security questions for iTunes ?

    I have forgotten the answers to the security questions for ITunes .what to do?

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

  • I need to reset my security questions for iTunes how can I do that as soon as possible

    I was trying to but music and they had told me that I needed to answer my security questions and I forget the answers that I put in for them. How can I reset the questions?

    1)  Apple ID: All about Apple ID security questions
    If necessary
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    3)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT5699 need to reset my security questions for itunes.

    trying to purchase songs, but itunes asking me to verify myself and i don't know the answers for my security questions. trying to reset don't know how/where.

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87557)

  • I can't remember the security questions for my account and it is not letting me change them?

    i can't remember my questions and it wont let me send a email to myself to change it and i am REALLY frustrated. Please help!!!

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • How to rest the security question for appleid

    I need to reset the security question for my apple id, because I don't remember the answers
    I need to provide the link that help me to reset the security questions

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5312 need to reset my security question answers

    am needing to reset my security question answers so i can make a purchase on my computer

    Contact iTunes Support so they can reset the Security Questions for you:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • I need to reset my security questions because it says the answers I provided are not correct. How can I reset with new security questions and answers

    I need to reset my security questions and answers. But nit is saying my birthday for a verification is invaid. How can I reset all of this?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (99552)

  • HT5787 reset the security questions!!

    I didnt recieve an email about reset the security questions for two days or more because i already tried before 2 month and still no emails !! And i need to buy many apps from the store but its still ask me the questions while i remember only the password !!? Please help me to get an email or any other solution ..
    regards
    yousif

    Contact Apple security team.
    http://www.apple.com/support/appleid/contact/

Maybe you are looking for

  • ATTACHMENT IN "MIME"

    Received an attachment in .MIME and when I attempted to download it I received an error message that I did not have the right application. What do I need to open a MIME attachment? Thanks for your assistance. Ian

  • Hi, thanks for your help. Here is the message that pops up when I try installing photoshop cs 5 on my new computer:

    " Please uninstall and reinstall the product. If this problem still occurs please contact Adobe technical support for help and mention error code: 3" I can't find a phone number to call, so I'm asking this community, thanks so much for your help. I'm

  • No Output from DVI..Any ideas?

    A week ago I received all my parts for my new build. DKA 790 GX, AMD Phenom II X4 940 BE, 500GB Seagate Barracuda SATA, 8GB Corsair XMS 1066 DDRII, VisionTek PCIe Radeon HD3450 512MB, NZXT Guardian 921 Case, Xion Simple Power 630W PSU. I got all set

  • Adobe Flash Player Doesn't Work

    Goodday, I was unable to attend an on-line seminar due to Adobe Flash Player. The system is an iCore 7, running Windows 8.1 and the browser is Internet Explorer 11.1. I did follow the correcting on-line instructions and ended back where I started and

  • Localisation problem

    Hi, I'm trying Robohelp to see if I can use it to create localised versions of our help files. I have the old .hlp project .hpj file and .rtf files from all of the languages that we need to create. - For Windows_1252 languages I can use Microsoft's H