I purchased a refurbished iBook G4-Version 10.4.11 and everytime that I try to purchase anything on iTunes or change something in my account, I click "done" and it says that I have timed out. What could be causing this?

I purchased a refurbished iBook G4-Version 10.4.11 and everytime that I try to purchase anything on iTunes or change something in my account, I click "done" and it says that I have timed out, when I'm on there for less than a minute. Hence, none of my purchases have gone through.What could be causing this?

You need to use a newer Mac OS X version. A G4 can be upgraded to 10.5.8(if desired, buy a retail DVD from a source such as Amazon or eBay), but you'll likely find it more cost-effective to buy a secondhand Intel Mac.
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ITunes on new Macbook Air is slow and laggy after a few minutes. What could be causing this?

I recently updated from PC to a 2013 Macbook Air i5 with an upgraded 8GB of memory and I copied over my iTunes library. However, when I've been using iTunes for a few minutes (specifically after editing the info of one of more songs), it gets very laggy and slow. I then have to quit iTunes and re-open it for it to run smoothly again. Anyone have any ideas what could be causing this?

Ignore all other sounds except at time frame 3 to 5 seconds in this video http://www.youtube.com/watch?v=0edpFdRZyFo
If your macbook is making that noise being woken from sleep mode, its normal and the noise of the laser tray. in the superdrive resetting, disk or no disk. (ignore the fact the video says 2010 macbook, superdrive makes the same sound).
Is that the noise you are hearing?
Ah yes, heres the SMS sensor sound > is that it?
http://www.youtube.com/watch?v=66xMoTEFH7Q
Thats a protection sound of the HD heads parking themselves to protect the HD from damage. Are you moving the Macbook at all when you hear the sound?
<Edited by Host>

I purchased 2 ipad mini's at Xmas, I then sync'd them with itunes on my pc, and put basically the same apps on each of them. Both are 16gb units. One of them is full ( with over 9gb of "other" memory) the ipad still has 10gb left.What could be causing thi

I purchased 2 ipad mini's at Xmas, I then sync'd them with itunes on my pc, and put basically the same apps on each of them. Both are 16gb units. One of them is full ( with over 9gb of "other" memory) the ipad still has 10gb left.What could be causing this "other" storage

How much space is used by your Other? You may be able to reduce.
How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
http://tinyurl.com/85w6xwn
How to Remove “Other” Data from iPhone, iPad and iPod Touch
http://www.igeeksblog.com/how-to-remove-other-data-from-iphone/
With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5/6/7, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button.
What is “Other” and What Can I Do About It?
https://discussions.apple.com/docs/DOC-5142
iPhone or iPad Ran Out of Storage Space? Here’s How to Make Space Available Quickly
http://osxdaily.com/2012/06/02/iphone-ipad-ran-out-of-available-storage-space-ho w-to-fix-quick/
6 Tips to Free Up Tons of Storage Space on iPad, iPhone, and iPod Touch
http://osxdaily.com/2012/04/24/6-tips-free-up-storage-space-ipad-iphone-ipod-tou ch/
Also,
How to Clear Message/iMessage Cache on iPhone & iPad And Reclaim Lots of Free Space
http://www.igeeksblog.com/how-to-clear-message-imessage-cache-on-iphone-ipad/
 Cheers, Tom

I've just downloaded Sophos (yesterday) and commenced the scan. It keeps stopping part way through, the 2nd time when it was about 98% completed after 4 hours!!!! I've had to start again. What could be causing this? I have Mountain Lion.

I've just downloaded Sophos (yesterday) and commenced the scan. It keeps stopping part way through, the 2nd time when it was about 98% completed after 4 hours!!!! I've had to start again. What could be causing this? I have Mountain Lion.

Thomas A Reed wrote:
You will be advised by people here that Sophos is "junk" and should be removed {...} Sophos actually works pretty well, in my testing, and so I would suspect that there may be an underlying problem with your file system that needs to be repaired.
FWIW, I have used Sophos regularly for several years now (including on my new iMac running Mountain Lion versions 10.8.2 & now 10.8.3) & never had any problems with it on any of the half dozen or so Macs I have installed it on.
Quite a few people automatically assume all Mac A-V software is troublesome junk, & many will leap to the conclusion it is the cause of some problem without considering other potential (& often much more likely) causes, regardless of which A-V product is installed.
Obviously I hope, not all A-V products are alike, so it doesn't make a lot of sense to me to condemn them all because of problems with one of them. Regarding Sophos in particular, finding first hand reports of it causing problems is quite difficult -- typically, if you ask for the details it turns out to be a second or third hand report & there isn't enough info available to know for certain if it is the real cause or not.
This is not to say it is impossible for it to cause problems, just that it is prudent to consider all the possibilities before concluding that any one of them is the cause.

I use itunes to play music through my airport express but sometimes the songs cut out sporatically. a song will be playing along then all of a sudden there is intermittant music and silence. What could be causing this?

i use itunes to play music through my airport express but sometimes the songs cut out sporatically. a song will be playing along then all of a sudden there is intermittant music and silence. What could be causing this?

I finally resolved my problem after spending way too much time on it. I simply handed my 160GB iPod to my husband to put his fav Stones & Beatles songs on and I went back to my 80GB Microsoft Zune which has never disappointed me.
After spending so much time trying to figure this out I did finally take it back to Apple Store who performed a diagnostic and found there was a problem with the device. They replaced it with a refurbished one which has similar issues. All I wanted to do was listen to my music. Was that too much to ask? So I am happy to be free of this problematic device. No more Apple for me!!

HT4009 I keep getting a message to contact itunes support when I try to make an in app purchase. What could be causing this issue? My credit card is up to date and in app purchases aren't restricted.

I keep getting a message to contact itunes support when I try to make an in app purchase. What could be causing this issue? My credit card is up to date and in app purchases aren't restricted.

Have you tried contacting iTunes Support and asking them ? We are fellow users here on these forums, it could be due to a number of reasons, we won't know which one.
http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have had two movie rentals, stop in the middle of downloading tonight, both giving me the error message "(err = 50)" -- It looks like its a network connectivity message, but I'm connected. Any idea on what could be causing this? No info anywhere!

I have had two movie rentals, stop in the middle of downloading tonight, both giving me the error message "(err = 50)" -- It looks like its a network connectivity message, but I'm connected. Any idea on what could be causing this? I cannot find info anywhere!
Thanks for any help

If you have anti virus software installed, disable that.
Try turning off the Firewall in System Preferences > Security
iTunes: Advanced iTunes Store troubleshooting
It would help when you post to tell us which Mac OS X you have installed. Thank you !!

When I try to verify my payment info it says "Your session has timed out" what do I do???

When I try to verify my payment info it says "Your session has timed out" what do I do???

Welcome to the Apple community.
You should start again and enter your details, this time try to be a little quicker.

My iPad isn't working properly. When I try to connect to the internet or follow a link it shuts down and returns to the main screen. Any clue as to what could be causing this? Not my internet connection, I checked that.

My iPad isn't working. I cannot follow a link in an email or connect to a game. It goes to a black screen then back to the main screen. Any idea what could be causing this?

Settings > General > Reset > Reset Network Settings
Perform a "hard reset" on the device by pressing down and holding the home button and the sleep/wake button for up to 30secs. until you see a black screen with the Apple logo, then release.
Then test to see if it solved the problem.

Appears and quickly disappears a new screen overlaying the screen in use, it starts at the bottom of the screen tela.MACbook pro retina.O what could be causing this?

appears and quickly disappears a new screen overlaying the screen in use, it starts at the bottom of the screen tela.MACbook pro retina.O what could be causing this?

Thanks for the suggestion, the next step was to call Apple, who gave me a claim number, which I discovered you must have to get anything done with them. They refered me to a Apple store or repair center, after some reseach took it to the Computer Store in Mobile, Alabama and they were excellent. They took pictures of the screen with bug submitted it to Apple who denied the claim but they kept kicking it up to the next level and finally Apple agreed to sent new cover. The Computer Store had the cover the next day, they changed it out and now I am bug free. If your in the area of Mobile Alabama you can feel good about getting help from the Computer Store. For the two folks that responded to my note, Thank You, good comments and good advice.

On my PC, iTunes 11.0.3.42 causes it to hang when attempting to view a .MOV (1.6GB) requiring a cold boot. What could be causing this?

On my PC running windows XP Service Pack 3, iTunes 11.0.3.42 causes it to hang when attempting to view a .MOV (1.6 GB) requiring a cold boot. What could be causing this? Corrupted .MOV? Too little RAM? It successfully plays a 162 MB .MOV.

Hello David,
Thank you for providing all that information about the iTunes issue you are experiencing. We would first want to rule out any software issues before we can determine if it has to do with RAM. I found an article that will help you isolate and troubleshoot software issues that could be causing iTunes to behave this way:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
I hope this helps you get back on track with watching movies in iTunes!
Best,
Sheila M.

THE LINKS AT THE TOP OF ANY WEB PAGE NO LONGER WORK. wHAT COULD BE CAUSING THIS

WITHIN THE LAST FEW DAYS NO MATTER WHAT WEBSITE I GO TO THE LINKS IN THE BANNER OR TOP PORTION OF THE PAGE DO NOT WORK. THE SYSTEM DOESN'T SEEM TO KNOW THAT THEY ARE LINKS WHEN I HOVER OVER THEM I GET THE MOUSE ARROW ICON INSTEAD OF THE HAND LIKE I DO ON ALL OTHER LINKS ON THE PAGE. THE LINKS ON THE SIDES AND BOTTOM OF THE PAGE WORK JUST FINE. WHAT COULD BE CAUSING THIS?

That is a problem with the Yahoo! Toolbar.
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

I have an iPhone 6 and an iPad air and each time I try to download the IOS 8.1 update I get the message "software update failed. An error occurred downloading iOS 8." What is wrong? This problem is ridiculous and frankly annoying

I have an iPhone 6 and an iPad air and each time I try to download the IOS 8.1 update I get the message "software update failed. An error occurred downloading iOS 8." What is wrong? This problem is ridiculous and frankly annoying. I have a brand new iphone 6 and a 8 month old iPad Air what is the problem

Hi Wingzfan13,
Thanks for the question. Based on what you stated, it seems like you can't update the iOS device. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
If you can't update or restore your iPhone, iPad, or iPod touch
Resolve iOS update and restore errors in iTunes
Thanks for using Apple Support Communities.
Cheers,
Mario

Logic Pro 8 crashes every time I press "record." What could be causing this?

Hi,
I have Logic Pro 8 and opened it today for the first time after updating to Snow Leopard. Logic opens just fine, but if I try to record an audio track it crashes almost immediately (I was just using the built-in microphone, nothing external). It doesn't crash if I record to a midi track. Any ideas as to what could be causing this? I went and updated to 8.0.2 and it still did the same thing. This never happened before. I'm wondering if it's related to using Snow Leopard?
Thanks for any advice you might have!

Hi,
All your Creations should be fine...
But just to be Safe, back them up to an External HD and save them as PROJECTS with ALL ASSETS...
Just make sure to have the LP 8 Serial Number handy for when and if, you are asked for it during the Install...
Also, after the Install, don't forget to Run Software Update to get the Latest version of LP 8...
Cheers,

My iOS is 4, but I can't download anything in itunes or appstore unless I update to 5.0 but my ipod says that my device is updated. What to do?

My iOS is 4, but I can't download anything in itunes or appstore unless I update to 5.0 but my ipod says that my device is updated. Hoiw do I fix this?

I suspect you have a 2G iPod. Those can only go to iOS 4.2.1.
iPod touch (3rd generation)
iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318
To more eassly find compatible apps:
iOSSearch - search the iTunes store for compatible apps.
Vintapps 3.1.3 - paid app.
Apple Club - filter apps by iOS version.
If you want an app the requires iOS 4.3 or higher you will need to get a newer model iPod

I purchased a refurbished iBook G4-Version 10.4.11 and everytime that I try to purchase anything on iTunes or change something in my account, I click "done" and it says that I have timed out. What could be causing this?

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