I purchased an IPHONE 5 in USA, the sleep button is defective, can I take in a service in Hongkong? since I'm here and its still cover for the 1 year warranty.
I purchased an IPHONE 5 in USA, the sleep button is defective, can I take in a service in Hongkong? since I'm here and its still cover for the 1 year warranty.
No. The warranty is only valid in the country where the phone was originally sold. You will have to take it back to the US or send it to someone you know there to take it in for service.
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I have a problem with my iPhone 5 stopped working the sleep / power and simultaneously refused to obey the HOME button. I can not use either one or the other. I can not enable or disable the device, display lights up when you plug the charger. same display works fine as it is surprising. or maybe someone knows what is the reason for this? is there any way to solve this problem?
More than likely its a hardware issue, I have never encountered such a problem and best bet is to just go get it replaced. If you have insurance on your device apple will replace it as long as there was no water damage, if you dont have insurance they will charge $200 more or less. Hope you get it fixed
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Thanks for the question, and welcome to Apple Support Communities.
It sounds like the iPhone is experiencing issues upon startup, and may not be loading the firmware or operating system correctly. If you have not already done so, try resetting the iPhone while connected to power:
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http://support.apple.com/kb/HT1430
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http://support.apple.com/kb/HT1808
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I did everything, restarted my computer, held the sleep button, held the sleep and hom button togeather, held the home button while plugging into itunes. itunes does not pick up on the iphone and it is stil black. i was making a phone call after it charged all night when it shut off. please help.
I did everything, restarted my computer, held the sleep button, held the sleep and hom button togeather, held the home button while plugging into itunes. itunes does not pick up on the iphone and it is stil black. i was making a phone call after it charged all night when it shut off. please help.
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my iphone suddenly died as well. Holding the sleep button and home button together got it going again. Any ideas why this happened?
No, I don't think anyone here would know.
Mine has done that once or twice. -
I have Iphone 5s 64GB and the IOS is 8.1.2
Suddenly from today morning my iphone screen has gone blank and the Apple symbol is displaying. I Tried to reset by pressing the Sleeping button but it does'nt work and its not responding to any buttons. Still it remains the same displaying apple symbol. How do i solve it..HI,
I tried the same after seeing your reply. Now my iphone got turned On....Thanks you so much for the reply...Thanks a ton..:) -
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I already replaced my iPhone 4 a few months ago and now the sleep button is acting up again. I know my warranty is ending so how much would it be to replace it?
If your warranty has not yet ended, or is close, it probably won't cost you anything. Otherwise it will be $199 USD at an Apple Store to do an out-of-warranty replacement or use Google to find 3rd party repair sites such as http://www.iresq.com
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