I put $15 on my iTunes and I kno I didn't use it all but my phone isn't showing me a balance
I added a $15 iTunes card on my iPhone. I only used it one time but my phone does not show a balance on my account. Is there a way I can check it without goin on the computer
Log out and then log back in to refresh the iTunes display.
Look at Purchase history to see where the money went.
Both should be doable from iPhone.
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You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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I just put some music into itunes, and it wont transfer into my phone. i never had this problem before.
Sounds like you synced your new phone to his backup, not yours. Reset the phone and try again. Or maybe Restore will let you resync it, I'm not going to try it on my phone to find out.
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While listening to a podcast on my iPhone I can e-mail the podcast ID to share it with someone else. The email contains the url for the specific podcast. So you would assume that you could put that url into iTunes and it would take you to the podcast. This used to work but no longer. Months ago when I would e-mail myself the url all I had to do was click on the link in the e-mail and it took me right to the specific podcast in iTunes. Now it only opens iTunes and I can't figure out how to find the specific one. What good is the e-mail tab on the iPhone if it doesn't connect you to the podcast you sent?
Same here. I just posted a question too.
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I have a film on my iPhone and because I do not have that much storage left I want to put it on my iTunes and not have it on my phone but I do not know how to. Please can you help
Where did you download this film from? Is it in your camera roll? If so, then import the video to the computer via whatever program you use to import pictures like a digital camera. http://support.apple.com/kb/HT4083
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hello I was updating my phone earlier today and it had the connect to iTunes sign on it and I cant get past that sign. I put it up to iTunes and its still doing the same and on my computer it is saying it cant reset my phone. what do I do?
Hi sarahlovebell21,
Thanks for visiting Apple Support Communities.
If you see the "connect to iTunes" screen on your iPhone, that means its in Recovery Mode and needs to be restored.
You can find more information and steps to restore your iPhone here:
If you can't update or restore your iPhone, iPad, or iPod touch
Best Regards,
Jeremy -
phone says Photo Stream. photos for the icloud account "icloud" cannot be accessed. Review your account information in Settings. When I got to settings a pop up says Apple ID password and under that is my email. BUT it is the INCORRECT email. When i try to put in the password for the OLD email it won't work. It wont work if I put the password in for the NEW email either. In Settings -> my Account says the OLD email, when I click on that email it takes me to the icloud Account Information. Says Apple ID is the Old email. BUT I changed my email on icoud and verified it I also change my email in itunes and am able to access the Apple App store on my phone and itunes. It is correct everywhere except on my iphone. It came over correctly to my iPAD but won't on my phone. I also can't use the icloud push or load my icloud storage plan to my phone. Please help...
Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too. -
Just to give you a bit more detail. I upgraded my iphone 4 to an iphone 5 today. Last night I backed up and synced all my messages, photos and contacts on itunes and icloud. When I connected the new iphone 5 to itunes today, it somehow reverted back to my old phone settings from 2011 :S So now, I have apps, particularly games, that are incomplete. My contacts have numbers that are out of date and I have none of the photos that were taken in the past year. My 2012 messages are gone and old messages from 2011 are there. Now, all my phone data had been regularly stored and synced with itunes and icloud. So why did it revert back to 2011 phone settings and how can I get it to change to the settings that existed last night? Also all my information on icloud, how do I get that onto my new iphone? If I go on www.icloud.com and sign in, all my photos, contacts, mail and messages are there, but I have no idea how to transfer that to my new iphone 5. Any help on all of these issues would be appreciated, thanks.
In Regards to this, You possibly wont be able to get the contacts from the iPhone 4 unless there is a back up file on your computer.
The original phone would be disabled due to alot of attempts of the wrong passcode. If all your contacts are on the cloud at the moment, you would be able to just set the iPhone 4S up with iCloud on it then Turn On "Contacts".
This would be bring all the contacts down from your iCloud onto your 4S.
But you will only be able to merge your contacts with the cloud when your original iPhone either has been enabled or the passcode was entered.
If you have previously already had iCloud on that device and have contacts Turned on, you will be able to just enter the same Apple ID you used for iCLoud on your original phone and use it on your new one.
Your able to check what content your iCloud holds via www.icloud.com
If you are unable to get past the disabled screen, then unfortunately the device will have to be put into recovery mode and then restored via iTunes NOTE: This will delete all data. -
What happens when you attempt to download a digital copy, but it doesn't upload in iTunes, and you're not allowed to use the code again?
Thanks for your reply, but you might have misunderstood it a bit. I'm NOT trying to buy a movie. ****, I'm not even in the actual Apple Store, when this happens I'm in the library not the Store part of iTunes.
To clarify - I have purchased a physical copy of a movie which came with another physical copy which contains the digital copy. The digital copy is on the DVD, all I need is just to transfer this file to my iPod Touch, for example, I'm not trying to download it from the store or repurchase it and it's not any gift code that I've received, the digital copy is on the disc. This is the first time ever that I've purchased something on a disc and I'm not allowed to access it because the disc hasn't been purchased within my country.
So again - I'm not attempting any purchase or download any purchased digital copy - it's on a DVD I own physically so... why is even the region of my Store relevant, the code I enter is (as I assume) just supposed to check if it's a legal genuine copy (which it is, as I've said - there are 6 discs in the pack: 3 movies on 3 Blu-rays and 3 DVD containing these digital copies of them). If I own it, I think that's proof enough that I have the right to use it. I just don't get it. I fully agree with you and understand your point if there was any purchase going on here, but it's not, it's just - I put a disc into my computer and I can't access it -
i have bought a film from itunes and the credit has come out of my account, but i can't find the film anywhere, it said it was downloading, then i left the laptop and on return i couldn't find the film. how do i find the film?
Maybe it is in the Purchased category of iTunes,
Try going there -
I rented a movie from itunes on my ipad and now want to play it on my appletv, but cannot get it to show up. What do I need to do?
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer."
http://support.apple.com/kb/ht1657 -
I synced (updated) my iphone to itunes and some songs were deleted from my iphone playlist on my phone. On the computer, a circle is next to the song and the title faded out. What the heck is that all about and how do I get my songs back onto my phone playlist? Never happened before. My software is up to date?
http://support.apple.com/kb/HT2519
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my iphone 4s wont turn on with out being pluged in and when i unplug it it dies instantly i pluged it in put it in dfu mode and tried to restore it hoping it might help but its stuck in dfu and has restore error 21 help!!!
Hey jestinsinclairr,
Thanks for using Apple Support Communities.
After reviewing your post, it sounds like you had one issue and then got a second trying to resolve the first. A frustrating situation for sure. The first article linked has what to do if it is not powering on unless plugged in. The second article addresses the error you are receiving when trying to restore.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694#10
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Have a nice day,
Mario -
Hi, I've purchased a few films from itunes (and they are listed as Purchased in my account), but I can't find them on my computer or my itunes account, and itunes wants me to pay for them again. How do I get around this? I've tried all the suggestions, and it's hugely frustrating.
If you are in the UK, and the film studio allows re-downloading, and you are signed in with the same account that you bought them with, then they might show under the Purchased link under Quinklinks on the right-hand side of the iTunes store home page for re-downloading - if they don't show then check to see if they are hidden (hiding and unhiding).
But you should be keeping and maintaining your own backup of your downloads and noy rely on being able to re-download any item as they are occasionally removed from the store by the content provider (film studio, tv company, record company etc). -
My husband recently tried to sync my ipod to itunes and in the process he managed to loose all the photos I had stored on the ipod. When I go to my pictures folder on my (Dell) laptop there is now a folder called ipod photo cache. How do I view these files? They are now show as ITHMB files!
Those photos taken or bumped photos should bi in the iPod's Camera Roll album
- If they are in an iPod backup then restore from that backup. Note however, that the the backup that had the photos may have been overwritten by a subsequent backup that did hot have the photos on the iPod.See the restore topic of:
iOS: How to back up
- If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer
- Have you looked on the computer? Maybe they were imported to the computer and then deleted from the iPod. Since the photos were not synced to the iPod they are not in the iPod Photo Cache folder .
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