I re installed fire fox and i still get a firefox.exe has encountered a problem and must close

i get a sign that sez firefox exe. has encountered a problem and nneds to close....no matter which little sign i hit ...send error report or dont send error report.....mozilla closes ! it also sez to contact microsoft...when i did they could not help me and sent me here...i dont know what to do !

Can you start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Shift/Options key?
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
*Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports.
If necessary then you can open <b>about:</b> pages via the location/address bar.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
*https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

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