I received an email from the "apple team" saying that my mac may have been exposed to spyware and wants my passwor, user id, etc. Is this authentic?

I doubt that apple team sends this kind of emails. At the best, they may ask you to change your password, but not to reaquest to provide one.

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I have received an email from The iWork Team 15912319 Is this to be trusted

I received this message. Is this to be trusted
Hello there,
We have heard about your issue from the discussion thread below:
https://discussions.apple.com/thread/5829899?tstart=0
We would like to know if you would be able to provide the following:
1. Which version of Keynote?
2. An example document that illustrates the problem (preferrably the 5.3 version of the document before the import).
3. A system profile.
4. Any console or crash logs.
5. Where is the document being stored while being edited (i.e. local hard disk, iCloud, DropBox, GDrive, network share, etc).
6. Was the document duplicated or stored using a backup program or file synchronization program (e.g. Synchronize Plus)?
Apple System Report
1. Click on the Apple icon on the upper left corner
2. Select 'About This Mac'
3. Click on the 'More Info…' button
4. Click 'System Report' button
5. Select File>Save
6. Send this back to us
Console logs:
1. Launch Console app from your Applications/Utilities folder
2. Click the Clear Display icon on the Tool Bar
3. Launch your app and your steps to reproduce your issue
4. Copy the log on the right pane
5. Email this back to us
Crashlogs:
OSX
Crashlogs:
Location of Crash logs can be found in the following directory for Lion:
Users/Library/Logs/CrashReporter
Here's a shortcut.
1. In Finder, Select the Go>Go to Folder
2. Enter the following:
~/Library/Logs/DiagnosticReports
3. Look for the specific log for the app that crashed.
4. Copy the log and email it back to us.
iOS
Crashlogs:
1. Sync your device to iTunes
2. The crash logs will be located here:
Mac OS X : ~/Library/Logs/CrashReporter/MobileDevice/DEVICE
Windows XP: C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter/<DEVICE_NAME>
Windows Vista, 7 & 8: C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>
3. Reply to this email and attach the latest few files for <App name>.
Thank you,
The iWork Team
15912319

Yes, Apple need every support we can give them to sort out all the Keynote problems.
Just check that the return email has an Apple.com address.

Suspect Email from the Outlook Team

Hi,
I received an email from the outlook team this morning saying that my account has been involved in suspicious activity, which from my knowledge it has not. It proceeded to say that they had blocked my account and I needed to follow a link to unlock it. I
was suspicious that it wasn't actually from the Outlook team and did nothing about the email. I have since received some of my normal daily emails that makes me think my account is not blocked. I am wondering if there is a way you are able to confirm whether
your team sent me this email or not? I don't want to follow the link if it is perhaps linked to a virus.
Thanks for your help.

Hi MoRow,
See, I think you have victimized from the some spam (virus) email. As I know Outlook Team does not send such kind of email if they predict someone’s involvement in wrong activity.
Just block the particular email address from which you got such fake email with the assistance of Block Sender List feature of MS-Outlook and work smoothly with Outlook.
http://office.microsoft.com/en-in/outlook-help/add-a-name-to-the-blocked-senders-list-HP005243402.aspx
You can also identify more about the fake or spam email:
http://lifehacker.com/5697360/how-to-verify-if-an-email-address-is-real-or-fake
Note: Improve community discussions by marking the answers helpful.
Thanks
Clark Kent

How to I stop getting email from the Apple Support Communities?

How do I stop getting email from the Apple Support Communities? I am being innundated with hundreds of emails daily. Help~~

If you are getting them from a forum as a whole (as opposed to just individual threads), then towards the top right of that forum page make sure that it says 'receive email notifications' in the Actions box :
If it says 'stop email notifications' then click on it so as to stop them

I receive daily emails from the NY Times, which I read from my Ipad. Some of the emails will show all of the stories available, and some will only show a few lines in the body and the rest of the email is blank. Any ideas of what I need to do to fix this?

I receive daily emails from the NY Times, which I read from my Ipad. Some of the emails will show all of the stories available, and some will only show a few lines in the body and the rest of the email is blank. Any ideas of what I need to do to fix this?

Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.

I just received my macbook from the apple store and can't get the track pad to swipe at all it will scroll up and down but no other features work!! all works on the magic mouse though

i just received my macbook from the apple store and can't get the track pad to swipe at all it will scroll up and down but no other features work!! all works on the magic mouse though!!
any help would be greatly appreciated

>Preference>Trackpad.

I tried to install a new os x mountain lion, but the system asked me to provide the apple id and password that was used to buy the os from the apple store online. which i don't have. how do i go ahead to install my new os x on the mC

i tried to install a new os x mountain lion, but the system asked me to provide the apple id and password that was used to buy the os from the apple store online. which i don't have. how do i go ahead to install my new os x on the mC

If you don't have the Apple ID and password, how did you get Mountain Liomn in the first place? Without the Apple ID and password, you'll need to buy it to download it.
Mountain Lion

Vendors, I noticed the price of the IPAD 2 was identical at Walmart,Best Buy, Frys, and the Apple store the sales person at The Apple Store told me the main benefit to buying the IPAD 2 from the Apple Store is that they do all the initial set up is this t

Vendors, I noticed the price of the IPAD 2 was identical at Walmart,Best Buy, Frys, and the Apple store the sales person at The Apple Store told me the main benefit to buying the IPAD 2 from the Apple Store is that they do all the initial set up of the device is this not the case for all the vendors of the IPAD2? Also as I was inside the local Apple Store they were conducting some sort of tutorial on the use of the IPAD 2( at least 40 persons in attendance) is this free?

There are no vendors on this site - just other users helping each other solve issues ..... but to answer your questions.....
Those instructional workshops are free to attend. This is copied from the information website at one of the Apple Stores in Pittsburgh, PA
Take a workshop. On the house.
Learn something new by taking a free workshop at an Apple Retail Store. Our workshops are taught by people passionate and knowledgeable about Apple products and eager to share their knowledge with you. Sign up in advance or drop in. You’ll have a great time, learn new skills, and pick up loads of tips.
If the price is the same everywhere that you have looked - I would suggest purchasing wherever you feel most comfortable. I think you might be answering your own question though when you ask if the workshops are free. You are not going to get the type of instruction - if you get any at all - from a reseller like you will get at an Apple Store. The Apple Store will set the device up for you if you want them to do so.

I cant download iphoto from the app store saying that it belongs to another apple id and i would have to buy it but its not giving me an option to buy it what am i suppose to do

i cant download iphoto from the app store saying that it belongs to another apple id and i would have to buy it but its not giving me an option to buy it what am i suppose to do.

Contact App Store support. They're the only folks who can help with account issues.

I neee help. I have Buy Modern Combat 5 and when I want to Start it, there stands, that my IPhone is to old and that I get my Money from the Apple Support back. What so I have to do?

I neee help. I have Buy Modern Combat 5 and when I want to Start it, there stands, that my IPhone is to old and that I get my Money from the Apple Support back. What so I have to do?

Perhaps try uninstalling and reinstalling both iTunes and Bonjour. (Reinstalling iTunes should also reinstall your Bonjour.)
Can you enable the Service now?

I have iTunes installed on a laptop that I use for work, but it's owned by my employer. A new policy my have them deleting iTunes from the machine. If that happens, will I lose all my music? I am an iCloud user and pay for iTunes match.

I have iTunes installed on a laptop that I use for work, but it's owned by my employer. A new policy my have them deleting iTunes from the machine. If that happens, will I lose all my music? I am an iCloud user and pay for iTunes match.

If they just delete iTunes, the music files should still be there. I suggest making a backup of them though. Locate your iTunes folder (The one that contains your library file) and just copy the whole thing to your Documents folder or wherever you like (Just not in the same directory of the original folder otherwise the computer will get confused and could confuse your iTunes library). Then you will have a backup of all your music, plus if you purchased it from iTunes, you will still have it linked to your Apple ID so you can re-download them to any computer with iTunes on it when you feel like it.

When I try to view the IDVD tutorials, I get a message that says: The video cannot be found. It may have been removed from the server. HTTP 404. What do I do?

When I try to view the tutorials in IDVD, I get the following message: "The vodeo cannot be found. It may have been removed from server HTTP 404" What do I do?

You don't say what version of iDVD you are using, nor what link you were using, but try these:
A good guide to iDVD 7 can be found here:
http://www.kenstone.net/fcp_homepage/idvd_07_stone.html
Apple's tutorial on iDVD 07/08 is here:
http://manuals.info.apple.com/en/idvd_08_getting_started.pdf

When I set up my Macs, there were 2 sign names - 1 I created and the other was Ghost. The Apple store says that takes up 50% of my hard drive. Can I kill Ghost? Do I just delete it?

When I set up my Macs, there were 2 sign-up names - 1 I created and the other was "Ghost". The Apple store says that takes up 50% of my hard drive. Can I kill "Ghost"? Do I just delete it?
Thanks for your help!

Hello Blisshous,
It sounds like you have a user account named Ghost, that you want to delete all content from and remove from the computer. This article will help you do that named:
OS X Lion: Delete a user account
http://support.apple.com/kb/PH3867
Choose Apple menu > System Preferences, and then click Users & Groups or click Parental Controls.
Click the lock icon to unlock it, and then type an administrator name and password.
Select the user account you want to delete, and then click Delete below the account list.
Do one of the following:
Select “Save the home folder in a disk image” to save the folder as a disk image in /Users/Deleted Users/.
Select “Don’t change the home folder” to leave the home folder in /Users/.
Select “Delete the home folder” to remove it from the computer. If you want to prevent programs that read raw data from retrieving any files, select “Erase home folder securely.”
Click OK.
Keep in mind, if you remove the user and delete the data, without Time Machine you will not be able to restore any data from it in the future.
Thank you for using Apple Support Communities.
Cheers,
Sterling

HT1766 guys, i need help. my iphone 4s lost everything. i got an email from "find my phone" saying that all will be erased. what can i do???? please help

guys, i need help. my iphone 4s lost everything. i got an email from "find my phone" saying that all will be erased. what can i do???? please help

How did u get that iphone? the original owner is screwing you via icloud account...

I can't download the app '12 days of christmas'. The app details say that you don't need to use a device and that you can "download the gifts from your computer". How do I do this?

I don't have the latest ipod touch and therefore can't download the app '12 days of christmas'. The app details say that you don't need to use a device and that you can "download the gifts from your computer". How do I do this, as I know its not possible to diretly use an app on a computer?
Thanks
Chris

Go to the Purchases Tab in the App Store and Accept the apps.
Then you'll be able to update them.
Regards
TD

I received an email from the "apple team" saying that my mac may have been exposed to spyware and wants my passwor, user id, etc. Is this authentic?

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