I recently got a new iphone 5s and accidentally backed it up with my old iphone. I lost all my pictures. Is there anyway for me to get my pictures back?
I had previously had an iphone5 but it got stolen and I just got the iphone5s. I had previously backed up my old iphone to my itunes, and didnt have time to restore it to my new phone. I had taken pictures with my new iphone and when i connected it to my laptop i changed the setting to backup with icloud and it deleted all my current pictures and things and replaced them with what was on my old phone. Is there anyway I can undo this and get my pictures back?
Almost certainly you lost the previous iPhone 5S photos. But just in case you might have saved them ...
On your iPhone 5S, check Settings > iCloud > Storage & Backup and find the time (if any) that you made an iCloud backup. If you made one before you deleted the iPhone 5S' photos, they are on iCloud. If that's the case, you can retrieve them by doing Settings > General > Reset > Erase All Content and Settings and then restoring that iCloud backup to the iPhone. Of course, you would then lose the iPhone 5's photos from the iPhone 5S.
It's extremely unlikely you performed this iCloud backup at the right time, but it's your only chance.
Similar Messages
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By synching our computer and tablet together with our new iphone, we lost all our critical calendar data. How do we get it back? The help info, HT4901, was the closest info from the Help pages but it assumed we were already on icloud and had simply disconnected our calendar from icloud. Actually, we were simply trying to synch our devices by signing up with icloud for the first time, so it seems our calendar never had a chance to get uploaded. In any case, how do you reconnect / re-access a calendar on icloud?
If your calendar does not appear on icloud.com it never uploaded to iCloud. If it is no longer on your computer you would have to restore it from a backup source such as Time Machine to restore it.
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I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?
this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.
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I recently got a new iphone 4 w/iOs 7. I set up th eicloud, etc. and got my contacts and appointments from outlook. All was fine. Now it will not snyc/update my phone from outlook. I get "Your setup couldn't be started because of an unexpected error."
Hello JinxUK,
Thank you for the details of the issue you are experiencing with the iCloud Control Panel. I found an article referencing the error message you are getting:
“Your setup couldn't be started because of an unexpected error.”
Apple is investigating this issue. This article will be updated as more information becomes available.
iCloud: iCloud Control Panel setup cannot be started
http://support.apple.com/kb/TS5178
I recommend saving that link so that you can check back for a resolution when it becomes available.
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Recently got a new iphone but when i tried to sync it with my itunes, all my music appeared with a cloud beside it and doesnt play. Do i have to download each individual track by clicking on each cloud or is there an easier way? I have over 1000 songs!!!!
Hi. The two user tips both describe a sequence of steps that should get your library from the point where it threatens to wipe data from your device to where it is syncing normally, while recovering as much information as possible. It may still be necessary to wipe and reload the device but this should only take place once all the data that can be recovered has been recovered.
Doing step 1 of 8 and then complaining things aren't the way you want them to be yet strikes me as premature...
Since you appear to have all your media content, and we are discussing an iPod classic, not an iOS device, the main worries are already taken care of. What's left is ratings, playcounts, playlist membership and checked status. Since your device holds only part of your library at best you could only recover the missing data for the content that is on the device using third party tools.
Recreating the previous checked/unchecked status of every track in your library from where you are now may not be that easy. Syncing with selected playlists has many advantages, one of which would have been that you would have a named playlist that could have been retrieved by 3rd party software if you had used this method.
You haven't explained what caused your problem in the first place, but if you have a Previous iTunes Libraries folder holding old copies of your iTunes database (generated with each iTunes update) then it would be possible to restore the most recent of these and then update the library with any changes in your media folder.
BTW Apple doesn't offer free support for this kind of issue with iTunes.
tt2 -
I recently got a new iphone 4. Before plugging it into my Mac, I had taken a ton of pictures with it. I finally plugged it in to update my phone and get my music from my Mac. In the process, I selected "restore from backup". After losing all of my new pictures on my phone, and not syncing my music, it seemed like the worst thing I could have done. Is there any way to retrieve these pictures? Any help will be appreciated.
The pics are gone. This is what a restore is. You erased your iphone, reinstalled your software, then added back your settings from the date of the last backup.
You should have imported your photos to your computer as you would with any digital pictures, before any restore or update.
Sorry -
i just recently got a new iPhone 4 (my other one had water damage) and the service is all of a sudden terrible and my calls are dropped constantly. This has never happened before. Any suggestions on what I can do? This is really frustrating!
May be your carrier but try a reset:
Hold the Sleep/Wake and Home buttons until the screen goes dark and the Apple logo appears -
I recently got my new iPhone and logged into my Apple ID that I use for my iPad and when I go to buy an app Which costs it asks me security questions I never set.. Help!
Read here:
http://support.apple.com/kb/ht5312
If nothing works, either:
Go here, ask for assistance:
https://getsupport.apple.com/GetproductgroupList.action
Or, call AppleCare & ask for "Account Security". -
I recently got a new iphone but when I restored it in iTunes one of my games that I have played for months RESET. How do I get my old game info back?
If you made a backup before you restored it you can restore your iPhone from a backup and your game data should be restored. When you connect your iPhone in iTunes you can right click on it in the sidebar and select restore from backup.
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I recently got the new iPhone 5c I used icloud to back everything up from my 4s to my new 5c. Now, I keep getting a pop up that says Continue Restoring? (This iPhone has not been backed uprecently because it has not finished being restored. Would you like to finish downloading any remaining purchases and media before backing up, or delete them along with any app date?)
I seleted to finish downloading because I didn't want to lose anything. It still will not finish downloading and I have tried this several times.
What do I need to do to that I can get my iphone to back up and so that I can install the new iOS?Hello there, Brandifoote24.
The following Knowledge Base article offers up an explanation of what you're error signifies:
iCloud: Understanding Backup alert messages
http://support.apple.com/kb/TS4576
"This iPhone has not been backed up recently because it has not finished being restored. Would you like to finish downloading any remaining purchases and media before backing up, or delete them along with any app data?"
This message is displayed if your iOS device has been trying to complete a restore for more than three days. This can occur if your restore has been interrupted due to network connectivity issues or some other problem occurs.
Being that this is the case, you would want to go back to the article it seems you were referred to us from and try to restore from your icloud backup again:
iCloud: Troubleshooting restoring an iCloud backup
http://support.apple.com/kb/TS4036
How do I restore an iCloud backup if my device is already set up for use?
You'll need to erase all data and settings from your device, so first confirm that you have an iCloud backup to restore:
Go to Settings > iCloud > Storage & Backup > Manage Storage, then tap the name of your device to view a list of iCloud backups.
Check the date of the backup you want to restore, because you'll be restoring only what iCloud backed up on that date.
After confirming that an iCloud backup is available, follow these steps:
Connect your device to a power source and make sure that it is connected to the Internet via Wi-Fi.
Follow the instructions for restoring your iOS device from an iCloud backup, which include making sure that your device is using the latest version of iOS.
If the issue persists, then I would troubleshoot Wi-Fi using the following article:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
ive recently got a new iPhone 5s due to my old one breaking, it has been sync'd but has now been showing the black apple loading screen for the last 3 hours with less than a quarter of the bar filled. what do i do?
Take it back to where you purchased the device and get another device.
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I lost my iphone, got a new sim card and put it in my boyfriend's old iphone. When I synch it in itunes it will only synch with his stuff and not mine. Any ideas how I can get it to synch with my itunes??
Are you using a Mac? It sounds like you are using his computer to sync to. If this is the case, then it will sync to all of his stuff unless a new user is created with your personal stuff on it.
When you want to sync your iPhone to that computer, switch to your user first, and then everything will sync with your stuff. If he wants to hook up his iPhone to sync it, then he needs to switch back to his own username first. -
I backed up my contacts on my pc, then formatted the pc. Now, my iphone fell in water and I'm unable to turn it on. I lost all my contacts, is there a solution to find my latest back up ?
Place the device in DFU mode (google it) then restore.
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I recently got a new Macbook Pro with OS X 10.9.1
A free upgrade was done and included Pages, Keynote, Numbers. The only problem is that I cant send Keynote files i.e with extension .key through gmail. Even compressing the files doesnt solve the issue.
PLEASE HELP!I can't send a KeyNote Presentation from icloud.com to gmail.com eMail Address.
This is the Error Code:
Reason: SMTP transmission failure has occurred
Diagnostic code: smtp;552-5.7.0 This message was blocked because its content presents a potential issue. Please visithttp://support.google.com/mail/bin/answe to review our message content and attachment content guidelines. p3si11624956pbj.68 - gsmtp
Remote system: dns;aspmx.l.google.com (TCP|17.172.108.249|38112|74.125.25.26|25) (mx.google.com ESMTP p3si11624956pbj.68 - gsmtp)
After reading other posts on this and similar boards, I tried Pages and Numbers and can't send those files to a gmail recipient either.
I can send to other eMail addresses I've tested however, it seems to be isolated to gMail accounts.
Kim. -
I recently got a new iPad, but the cable didn't come with?
So recently got the new iPad but when I opened it , it had the iPad, and ac Adapter, but no Cable. What to I do?
If the contacts shldr2 suggests don't work out, and you did not buy from an Apple retail store, stop by an Apple store anyway as they will most likely help you with it. Or, if one is not convenient, call the Apple support line at http://support.apple.com/kb/HE57 and ask them about it.
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I just recently got the iPhone 4s and before I connected it to my computer to sync it I had downloaded some ringtones. Later that day I had synced my iphone and my ringtones have been deleted. And I dont want to have to but them again. Does anybody know how to get the ingontes back?
http://support.apple.com/kb/TS1369
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again.
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