I recently got my new iPhone and logged into my Apple ID that I use for my iPad and when I go to buy an app Which costs it asks me security questions I never set.. Help!
I recently got my new iPhone and logged into my Apple ID that I use for my iPad and when I go to buy an app Which costs it asks me security questions I never set.. Help!
Read here:
http://support.apple.com/kb/ht5312
If nothing works, either:
Go here, ask for assistance:
https://getsupport.apple.com/GetproductgroupList.action
Or, call AppleCare & ask for "Account Security".
Similar Messages
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I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?
this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.
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I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email. Is there another way to change or get the answers for the security questions?
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
I recently got a replacement iPhone and when syncing it I found I lost all my downloaded music in my iPod, can I get it back?
I lost all content on my ipod after connecting it to a new computer. I had brought my iTunes library over from the old computer and had the most recent iTunes installed, but iTunes didn't see the ipod. Long & short of it is I worked with Apple support, finally was able to restore the ipod and everything looked like it was syncing normally. When I ejected the ipod there was no content on it at all. After trying several times unsuccessfully to get it reloaded and another session with Apple support, they suggested the ipod was damaged. Since it was working fine up till that point I doubted that. I then thought it might be the iTunes library that was corrupt so I checked that. (It's fine.) So I found an ipod repair place (authorized Apple dealer) and when I called them they found that it appears to be an issue with iTunes software itself and pretty much said I have to wait for an update to fix the issue. So I did everything you're supposed to do & it messed up my ipod. Now iTunes doesn't recognize thje ipod again!
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I just recently got the iPhone 4s and before I connected it to my computer to sync it I had downloaded some ringtones. Later that day I had synced my iphone and my ringtones have been deleted. And I dont want to have to but them again. Does anybody know how to get the ingontes back?
http://support.apple.com/kb/TS1369
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
I've tried to uninstall and reinstall the app but nothing happens. When I try to open the app, it either crashes immediately or asks me for my iTunes password and the the app does nothing or crashes. Has anyone else had this problem? Any suggestions? Also, it seems that my phone asks me for my iTunes password randomly, when I'm not trying to open apps.
The app that I have the most problem with is the Simpsons game. I've tried to contact EA as well as apple and gotten nowhere.
Please help if you have knowledge of what to do
Thanks!If you get an error that says can't backup, try moving the existing backup file to a safe location and thry again. again. You can find the location of the backup file here:
iPhone and iPod touch: About backups -
.
Hello Bunk94,
It sounds like iMessage may be activated with the wrong phone number. Let’s see if we can resolve this. First, go ahead and sign out of iMessage and FaceTime:
If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT204065
Sign out and back in to iMessage and FaceTime
Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
Afterwards, turn iMessage and FaceTime off and restart your device:
If you get an error when trying to activate iMessage or FaceTime - Apple Support
http://support.apple.com/en-us/HT201422
Turn off iMessage and FaceTime and restart
Go to Settings > Messages and turn off iMessage.
Go to Settings > FaceTime and turn off FaceTime.
Restart your device.
Turn iMessage and FaceTime back on.
Thanks,
Matt M. -
I recently got a new iphone 4 w/iOs 7. I set up th eicloud, etc. and got my contacts and appointments from outlook. All was fine. Now it will not snyc/update my phone from outlook. I get "Your setup couldn't be started because of an unexpected error."
Hello JinxUK,
Thank you for the details of the issue you are experiencing with the iCloud Control Panel. I found an article referencing the error message you are getting:
“Your setup couldn't be started because of an unexpected error.”
Apple is investigating this issue. This article will be updated as more information becomes available.
iCloud: iCloud Control Panel setup cannot be started
http://support.apple.com/kb/TS5178
I recommend saving that link so that you can check back for a resolution when it becomes available.
Thank you for using Apple Support Communities.
Best,
Sheila M. -
When I got my new iPhone and was trying to switch everything over I accidentally set up a new icloud account with one email and had one on my old iphone with another account. Does anyone know how I can merge the two accounts?
You cannot merge Apple IDs but you can go to Settings > iCloud and 'Delete Account'. When prompted to turn off documents and data, choose the only option which is Delete from my iPhone, but on the other prompt for Contacts, Calendars, etc you can choose 'Keep on my iPhone' Then once the Account is Deleted form the iPhone, log back in with the correct Apple ID and choose Merge when prompted. This will merge your data from this iPhone with that iCloud account effectively putting your devices on the same account.
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I recently got a new iMac and did the set up THEN I took it to the store to have my backup data loaded onto my new iMac from my old crashed iMac. Now I have 2 login accounts on my new iMac. The old one has my iTunes and iPhoto libraries and my new login is empty. Is it possible to move the libraries and the other data to my new login and delete the old one?
I've done something a little different but have the same problem, sort of. I had been with AT&T for years and had iphones but I switched to VZ wireless quite a while back and got a droid. I just switched back and got the iphone 4S and was downloading apps from the phone having forgot I already had an iTunes account so I created another one.
After doing the above (which I'm not sure where to even start) is it possible to get all of the songs from my old account loaded onto my new phone (I haven't even attempted it yet because I don't know where to start)? -
I got a new laptop and I cant buy songs because its asking me security questions i didnt set, what do i do, I got a new laptop and I cant buy songs because its asking me security questions i didnt set, what do i do
If you've never set them then are you able to log into your account via the 'manage your Apple ID' button/link on http://appleid.apple.com, click on 'Password and Security' on the left-hand side of the page that you are taken to, and can you then set them on the right-hand side of that screen ?
If not then is there a reset link beneath the two questions that show on that screen ? The link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I just got my new iphone and I gave my phone the same apple ID as my iPod. Then I added $40 to my iTunes thinking that I could buy songs freely. When I went to go buy an album it said that I needed to answer some security questions to complete the purchase. So I clicked yes and it brought me to two questions that I totally forgot the answers to so I hit the link that said if you forgot your answers click here. I clicked it and it brought me to this website that you see all your information about your apple ID. So I went to privacy and security and the same two questions were there. I tried and didn't succeed. I even sent myself the email and I have been trying this for days on end and still never received any emails about those questions. So I thought what if I create a new apple ID then mabe I could transfer ONLY the money over, is this possible?? Because I would hate to see forty dollars go to total waste.
Funds cannot be transferred from one Apple ID account to another.
Try here > Rescue email address and how to reset Apple ID security questions
If that doesn't help, contact Apple for assistance with your security questions > Contacting Apple for support and service -
I just got a new iPhone and i set up iCloud on my girlfriend's account. To change it on settings it says delete account. Will this delete her all her data and back up data for iCloud on her iPhone and iPad? Can i change it without deleting it? Please help.
Delete the account on your phone. This will not delete any data on her phone or iPad, or data stored in iCloud.
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HT5961 I just got a new iPhone and I need to set up my keychain
I'm have a issue setting up my keychain. I've recently purchase a new iPhone and no long have my old phone. How can I set up my keychain if I don't remember the security code from my old phone
Contact Apple support for assistance: http://www.apple.com/support/icloud/contact/. If your phone is new you should still be within the free support window. You will need your serial number to set up the call, which you will find on your phone in Settings>General>About.
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Recently got a new iphone but when i tried to sync it with my itunes, all my music appeared with a cloud beside it and doesnt play. Do i have to download each individual track by clicking on each cloud or is there an easier way? I have over 1000 songs!!!!
Hi. The two user tips both describe a sequence of steps that should get your library from the point where it threatens to wipe data from your device to where it is syncing normally, while recovering as much information as possible. It may still be necessary to wipe and reload the device but this should only take place once all the data that can be recovered has been recovered.
Doing step 1 of 8 and then complaining things aren't the way you want them to be yet strikes me as premature...
Since you appear to have all your media content, and we are discussing an iPod classic, not an iOS device, the main worries are already taken care of. What's left is ratings, playcounts, playlist membership and checked status. Since your device holds only part of your library at best you could only recover the missing data for the content that is on the device using third party tools.
Recreating the previous checked/unchecked status of every track in your library from where you are now may not be that easy. Syncing with selected playlists has many advantages, one of which would have been that you would have a named playlist that could have been retrieved by 3rd party software if you had used this method.
You haven't explained what caused your problem in the first place, but if you have a Previous iTunes Libraries folder holding old copies of your iTunes database (generated with each iTunes update) then it would be possible to restore the most recent of these and then update the library with any changes in your media folder.
BTW Apple doesn't offer free support for this kind of issue with iTunes.
tt2
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